3 jobs found

Resident Services Associate (Customer Service & Lettings) Sheffield City Centre Build-to-Rent I'm recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre . This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment. The Opportunity Based at a luxury apartment development, you'll support both l ettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents. You'll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy. Key Responsibilities Lettings Manage enquiries and respond promptly Conduct engaging apartment viewings Support leasing, renewals, and the referencing process Manage the tenancy life cycle, including check-ins, check-outs and inspections Resident Services Create a welcoming environment for residents and visitors Handle queries and complaints efficiently and professionally Coordinate maintenance requests and contractor visits Carry out regular property walkarounds to maintain high standards Collect resident feedback and help build a strong on-site community through events and local partnerships About You Highly organised and comfortable in a customer-facing role Sales or customer service background Passionate about delivering a great resident experience Proactive, practical, and solutions-focused If you enjoy working with people and being hands-on , this is a great opportunity to build a career in the growing Build-to-Rent sector .

Leasing Associate Location: Cambridge Salary: 35,000 + discretionary bonus Hours: Full-time, 40 hours per week (Monday-Friday with flexibility for viewings, events and business needs) Reporting to: Leasing Manager The Opportunity I'm currently working with a growing residential operator to recruit a Leasing Associate for a flagship Build to Rent community in Cambridge. This is a key, front-facing role responsible for shaping first impressions and driving leasing performance during an important mobilisation, lease-up and stabilisation phase. You'll guide prospective residents through the full leasing journey - from initial enquiry through to move-in - while working closely with the on-site team to deliver occupancy, revenue and resident experience targets. This role would suit someone who enjoys building relationships, understands the commercial importance of leasing, and brings a polished, hospitality-led approach to customer service. As the wider portfolio expands, there will be opportunities for the role to evolve, supporting additional sites and contributing to best practice and scalable leasing processes. Key Responsibilities Leasing & Enquiries Act as a primary point of contact for prospective residents, responding promptly and professionally to enquiries via phone, email, portals and property management systems Qualify enquiries, understand customer needs and match them to available homes Book, manage and conduct in-person and virtual viewings, delivering confident and engaging tours Follow up enquiries and viewings consistently to progress leads through to reservation Negotiate appropriately to secure the right residents at the right rents, in line with agreed pricing strategies Support corporate and group booking enquiries where relevant Applications, Compliance & Move-ins Manage the full application process, including referencing, Right to Rent checks and associated documentation Prepare tenancy paperwork and move-in packs with strong attention to detail Support residents through the move-in process, working closely with on-site operations and facilities teams Ensure resident data is handled in line with GDPR and internal policies Marketing, Data & Performance Maintain accurate records of enquiries, viewings, applications and outcomes within CRM and property management systems Support the upkeep of online listings across websites and third-party portals, ensuring imagery, floorplans and descriptions are accurate and up to date Monitor local market conditions and competitor activity, feeding insights into pricing and marketing strategy Track performance against KPIs including enquiries, conversion rates, occupancy and revenue Resident Journey & Retention Support resident retention through professional handling of renewals and rent reviews Conduct rent review discussions clearly and professionally, escalating disputes where required Work collaboratively with the wider on-site team to ensure leasing decisions support the long-term health of the community General Maintain up-to-date knowledge of leasing regulations, systems and best practice Support ad hoc projects as required Act as a positive ambassador for the brand, ensuring service standards are consistently delivered Skills & Experience Essential: Previous experience in a leasing, sales or customer-facing role (residential, property, hospitality or service-led environments preferred) Strong communication and interpersonal skills Commercial awareness with an understanding of how leasing drives occupancy and revenue Highly organised with excellent attention to detail Confident using CRM and property management systems Comfortable working independently while contributing positively to a wider on-site team Excellent written and spoken English Desirable: Experience within Build to Rent, student accommodation, single-family housing or hospitality-led residential Experience managing online listings and portals Experience handling renewals or rent reviews Knowledge of Right to Rent requirements and leasing compliance Additional Information This role requires flexibility to support evenings, weekends and occasional public holidays. Reasonable adjustments can be made at any stage of the recruitment process, and applications from diverse backgrounds are welcomed.

Associate Mechanical Engineer Central London £65,000 + Pension, BUPA, Bonus A large building services and sustainability consultancy are currently looking for an Associate to lead projects and small project teams. This consultancy have recently entered a growth period following winning a number of large projects, one in the middle east, two in London which supplement their already busy workload, confirmed in to 2019. Due to this they are looking to introduce an Associate Mechanical Engineer to join their Management team in their London office. Within this role you will hold Mechanical Project Design Manager duties while managing a team of more junior mechanical and electrical engineers. This is a fantastic role to get involved in projects with signature architects alongside a well renowned team of Directors who have a passion for aesthetically pleasing design that reaches the highest of accolades for Sustainability. Projects are predominately within the commercial, education and leisure industry. Candidates will have at least 8 years of Mechanical building services design engineering experience within a consultancy/ D&B contractor and ideally be working towards chartership. This person would also take an interest in finance management and business as there is a clear route for the right candidate to gain equity and become a Director within 12-24 months. For more information about this role please contact George Osborn on (phone number removed)