82 jobs found

Resident Liaison Officer - Enfield Temp to perm contract for the right candidate £18.71 Umbrella pay or £14.21 PAYE We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Enfield, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Enfield. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Previous experience working on SHDF retrofit contracts is essential Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Job Title: Neighbourhood Officer (Temporary to end June 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 14 DECEMBER INTERVIEWS TO BE HELD MONDAY 22 DECEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Property Pathway and Sustainability Officer Chichester Contract 16.89 per hour Our client is looking for an experienced Property Pathway and Sustainability Officer Working arrangement: Hybrid, with a minimum of 2 days required in office Successful candidate must hold a valid UK driving licence. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. About the role: County Council, whilst not a housing authority or provider of social housing, has a responsibility in supporting our refugee, resettled and migrant families to find appropriate and affordable accommodation within West Sussex. This role will sit within the property and accommodation structure strand, working collaboratively with teams within the Communities directorate, partners and District and Boroughs seeking and supporting families with finding appropriate housing. In this role, you will work to secure suitable residential accommodation, overcome barriers to housing, and prevent accommodation coming to a premature end. This is a varied role which includes working directly with refugee and migrant individuals and families to support their relocation to the UK. Strong working relationships will need to be formed with our local estate agents and landlords, and with the Home Office, to secure property within West Sussex. We are passionate about preventing our families spending time in temporary accommodation. You will be required to travel throughout the County, including to locations that are not always easily accessible by public transport. There is a regular and intrinsic requirement to communicate in English with members of the public. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

MMP Consultancy are looking to recruit a Resident Liaison Officer in Harlow, Essex . This will be on a 12 month fixed term contract. Please note this position will require you to have a full UK Driving Licence and access to your own vehicle! Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer or Coordinator Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £35,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Uxbridge and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly Cladding works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Neighbourhood Housing Officer Camden Contract £20.96 per hour PAYE or £27.33 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Neighbourhood Housing Officer As a Neighbourhood Housing Officer, you will play an important role in providing a range of services to our residents. You will be a role model for our behaviours embedding a culture of respect and relational practice, placing our residents at the centre of everything we do. This comes with a unique opportunity to make a meaningful impact on our neighbourhoods and communities. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. About you We re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart. In addition: You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camden s community. You are proactive: You take action to address problems and support people, as early as possible. You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. You take a caring approach: You listen, understand and have others concerns in mind. You are happiest when residents are. You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar. Skills Framework: Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed. Collaboration and communication: Working in a joined-up way with other teams, to act as one Council. If you can t help, you know someone who can. Speaking with colleagues and residents in a kind and helpful way, conveying information clearly, listening actively and resolving conflicts, being responsive and flexible. Building positive relationships with the local community, understanding diverse support and access needs. Data, digital and systems: Using in relevant software and information . PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Birmingham on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

Anti Social Behaviour Housing Officer - Part Time (29 hours) Recruiting on behalf of a local authority housing service We are seeking a proactive and compassionate Anti Social Behaviour Housing Officer to help sustain tenancies, support vulnerable residents, and promote safer communities. This role focuses on managing cases involving anti-social behaviour (ASB), community safety and safeguarding concerns across designated housing estates. Key Responsibilities Investigate ASB reports, neighbourhood disputes and safeguarding concerns, taking appropriate action -including preparing legal cases and attending court. Manage a varied caseload with a customer-focused, empathetic approach aimed at sustaining tenancies. Build strong relationships with partner agencies, including police, housing teams and community groups. Interview victims, witnesses and alleged perpetrators, ensuring timely responses and accurate case recording. Attend case conferences, multi-agency meetings and community events. Support tenants experiencing community safety or welfare issues, signposting to appropriate services. Identify estate improvements to reduce ASB and enhance the local environment. Assist income recovery teams and identify recharge costs where applicable. Report safeguarding or protection concerns and identify abandoned or misused properties. Skills & Experience Strong knowledge of housing and ASB legislation, tenancy management and best practice. Experience managing ASB cases within a housing or community safety setting. Excellent communication, negotiation and partnership-building skills. Confident in preparing documentation for legal action and representing cases (experience desirable). Highly organised, able to work independently and meet tight deadlines. Empathetic, resilient and confident when handling sensitive or challenging situations. Strong IT skills across core applications. Requirements GCSE English & Maths (or equivalent) required Housing qualification desirable. Full UK driving licence and access to a vehicle for business use. Ability to work flexibly. Hours 29 hours per week, alternating pattern: Week 1: Mon-Thu, 09:00-16:15 Week 2: Tue-Fri, 09:00-16:15 This is a temporary position for 3-6 months. If you're committed to supporting residents, improving communities and resolving tenancy challenges with a fair and human approach, we'd love to hear from you. Please note this role is subject to a DBS check. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity. You'll act as the primary link between residents, contractors and project teams - ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works. The role will require the successful candidate to be based on-site a minimum of three days per week. The Role Act as the main point of contact for residents throughout regeneration and improvement projects. Provide regular updates on project schedules, progress and expected timescales. Build positive relationships with residents, supporting engagement and ensuring clear communication. Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction. Maintain accurate records of interactions, concerns, outcomes and relevant case notes. Conduct home visits to discuss ongoing works, access requirements and feedback. Supervise, guide and support Resident Liaison Officers to maintain a high standard of service. Prepare updates and reports for management on engagement levels, key issues and resident satisfaction. Key Requirements Excellent verbal and written communication skills. Strong interpersonal ability to build trust with residents and stakeholders. Well-organised, with the ability to manage competing priorities and maintain accurate records. Previous experience in a Resident Liaison or customer-facing community role. Confident problem solver with the ability to handle complaints effectively and diplomatically. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and resident engagement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.

This period closes on Thursday October at 12:00. Job Title: Temporary Accommodation Officer Grade: SO2 Department: Neighbourhoods and Growth Division: Housing Function: Accommodation Services Reporting to: Temporary AccommodationTeam Manager (Placements or Management) Responsible for: No staff Umbrella rate: £216.39 a day Main Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Key Areas of Responsibility Temporary Accommodation Placements: Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Conduct visits where necessary to a range of B&B type establishments to ensure property standards are maintained and occupancy is verified; taking prompt and effective action to address breaches of licence and any disrepair issues. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the temporary accommodation portfolio. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Temporary Accommodation Management and Move On: Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Both: Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised. Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required. To participate in front-line duties and processes as appropriate to the grade to support the overall aims of the service, including prevention of homelessness and maximisation of revenue collection. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. To promote and develop initiatives to improve the quality of services to residents and to ensure "value for money" in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance. Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Provide accurate, detailed reports and up to date information to assist the TA Team Manager in developing and reviewing the demand models to sustain TA supply. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. If you think this job role is for you, please send your CV to

Neighbourhood Officer / ASB Officer (Tenancy Management) Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday Friday) At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, you ll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well-managed, and thriving. This is a hands-on and rewarding role where no two days are the same. You ll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers. We re looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, we d love to hear from you. What You ll Be Doing Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters. Investigating and resolving customer issues including tenancy breaches, anti-social behaviour (ASB), neighbour disputes, and property management concerns. Maintaining accurate records, serving legal notices, preparing case files, and attending court or multi-agency meetings where required. Identifying support needs and connecting residents with appropriate internal or external support services to help sustain tenancies. Working closely with colleagues across Thrive to ensure smooth property access, compliance, and excellent customer service. Supporting the full tenant journey from allocations and lettings to long-term housing management and sustainment. Attending occasional evening or weekend meetings as part of your commitment to the community. What You ll Need A full driving licence and access to a vehicle. Experience in tenancy management and/or anti-social behaviour casework. Strong partnership working skills with agencies and contractors. Excellent communication and interpersonal skills, with the ability to engage a wide range of people. Flexibility and adaptability in a changing environment. A CIH or Housing Management qualification (or equivalent) is desirable. Some roles may require a basic DBS check and our People Team will confirm this applicable. Closing date: 8th December 2025 Interviews: To be confirmed We may close this vacancy early if we receive a high volume of suitable applications so apply now and start your journey with Thrive Homes today.

Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Resident Liaison Officer - Leicester Temp to perm contract £19.05 Umbrella pay or £14.34 PAYE We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based around Leicester, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Leicester and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle

Resident Liaison Officer - Social Housing Planned Works Based in Birmingham Full time, permanent up to 29 ,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Birmingham. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team. You will be travelling in and around LE2. The site office is based at PE3. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, ensuring that their needs are met and paperwork is up to date. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You must hold a clean full UK driving licence for a minimum of 12 months and you will be willing to travel between sites. Ideally you will have experience as a Resident Liaison Officer or similar project administration experience. It would also be advantageous to have experience within a social housing environment and/or retrofit works. Experience working with people who have SEND needs and experience of EasyBOP are desirable but not essential to the role. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Job Title: Resident Liaison officerResident Liaison Officer - Hemel Hempstead 31k van/fuel card or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) would be ideal Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, (phone number removed) or email (url removed) for more information.