Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bradford and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face, good IT skills and must drive with access to your own vehicle. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
19/01/2026
Seasonal
Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bradford and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face, good IT skills and must drive with access to your own vehicle. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Building Surveyor Locations: Exeter, Bristol, Cardiff, Southampton, Swansea Type: Permanent Salary: £40,000 - £60,000 + benefits (depending on experience) Panoramic is supporting a respected multidisciplinary consultancy to recruit a Building Surveyor who will work across a wide range of sectors, including public services, education, universities, local authorities, and the Ministry of Justice. This position offers a strong platform for professional development and the chance to contribute to high-profile, projects. This role offers exposure to a diverse range of projects across multiple sectors, giving you the opportunity to broaden your experience and build a well-rounded portfolio. You'll benefit from a clear career development path, including full support towards achieving chartership. The position involves direct client engagement, allowing you to take ownership of service delivery and build long-term relationships. While your work will be based in one of several key cities, there will be occasional regional travel to keep your day-to-day varied and dynamic. You'll also be joining a supportive team with a strong, collaborative culture that values professional growth and shared success. Key responsibilities: Deliver professional Building Surveying services across multiple sectors Manage and develop client relationships, ensuring high-quality service delivery Undertake building pathology investigations, condition surveys, and due diligence reporting Provide full project management and contract administration support Use standard building contracts (JCT and NEC) and ensure compliance with CDM and health and safety regulations Support tendering and framework work as required Essential experience and qualifications: BSc (Hons) in Building Surveying from a RICS-accredited programme MRICS or FRICS (or actively working towards) Demonstrable experience in building surveying and project management Strong communication and client engagement skills Proficiency in AutoCAD (Revit experience is advantageous) Knowledge of health and safety regulations, including CDM Willingness to travel within the region and occasionally to other locations How to apply: If you're looking for a new challenge in a role that offers variety, progression, and real impact, please get in touch or send your CV for a confidential conversation. If this role isn't quite the right fit, we're always happy to speak with experienced surveyors open to other opportunities. Apply for this role Please tick the box to acknowledge your acceptance of our Privacy Policy Temporary Recruitment AdministratorBristolAugust until December 2025Panoramic Associates has partnered with a school in Bristol looking for a Temporary Recruitment Administrator to join them in Registered Manager - Nursing and Residential HomeLocation - Towards Stoke On TrentSalary - £70,000Contract - Permanent, Full timeWe are recruiting for a Registered Job Title: Clinical Deputy Manager - Clinical (RGN/RMN)Location: Stoke-on-TrentSalary: £50,000 per annumType: Full-time Permanent On-siteA leading care provider is seeking a clinically Job Title: Registered Manager - Nursing HomeLocation: Stoke-on-TrentSalary: £70,000 per annum + Bonus (Negotiable DOE)Type: Full-time Permanent On-siteAre you an experienced Registered £60000 - £100000 per annum bonuses and other additional benefits Operations Director (12-Month Maternity Cover) Essex Full-time Fixed-Term (12 months + possibility of extending) Senior Leadership RoleWe are looking for a confident and hands-on ROLE: Senior Procurement Officer - Social Care and Public Health LOCATION: London-based SALARY: £45,541 - £50,574 per annum HOURS: Full-time, Monday-Friday (1-2 days in office per month ROLE: Procurement Officer (Social Care and Public Health)LOCATION: London basedSALARY: £37,000 - £45,541 per annumHOURS: 5 days per week - Monday - Friday (1-2 days in officer Interim School Business ManagerCheshireAugust 2025 start for 6 monthsWe're looking for an experienced Business Manager to join a secondary school based in Cheshire. They require someone to Building Surveyor - Maintenance & Compliance Bristol £44000 - £45000 per annum + Benefits + (£5.5K car allowance) Maintenance & Compliance Surveyor - South of England (Home-Based) South of England (Home-Based with Travel) £45,271 + £5,500 Car Allowance + Benefits Full-time, Permanent Strategic Asset Manager - £450 per day (Inside IR35) - Hybrid (3 days on site, 2 remote)Panoramic Associates are supporting a London-based council to recruit an experienced Strategic Locum Senior Planning and Highways Solicitor East Midlands Job Title: Locum Planning and Highways Lawyer (midlands)Location: Mostly remote - occasional in person desiredRate: Up to £55 per hour (Inside IR35)Contract Length: 4 months, with potential Job Title: Locum Employment LawyerLocation: Remote (occasional in-person attendance preferred)Rate: £55-£60 per hour (inside IR35, negotiable for exceptional candidates)Contract Length: 3 months
19/01/2026
Full time
Building Surveyor Locations: Exeter, Bristol, Cardiff, Southampton, Swansea Type: Permanent Salary: £40,000 - £60,000 + benefits (depending on experience) Panoramic is supporting a respected multidisciplinary consultancy to recruit a Building Surveyor who will work across a wide range of sectors, including public services, education, universities, local authorities, and the Ministry of Justice. This position offers a strong platform for professional development and the chance to contribute to high-profile, projects. This role offers exposure to a diverse range of projects across multiple sectors, giving you the opportunity to broaden your experience and build a well-rounded portfolio. You'll benefit from a clear career development path, including full support towards achieving chartership. The position involves direct client engagement, allowing you to take ownership of service delivery and build long-term relationships. While your work will be based in one of several key cities, there will be occasional regional travel to keep your day-to-day varied and dynamic. You'll also be joining a supportive team with a strong, collaborative culture that values professional growth and shared success. Key responsibilities: Deliver professional Building Surveying services across multiple sectors Manage and develop client relationships, ensuring high-quality service delivery Undertake building pathology investigations, condition surveys, and due diligence reporting Provide full project management and contract administration support Use standard building contracts (JCT and NEC) and ensure compliance with CDM and health and safety regulations Support tendering and framework work as required Essential experience and qualifications: BSc (Hons) in Building Surveying from a RICS-accredited programme MRICS or FRICS (or actively working towards) Demonstrable experience in building surveying and project management Strong communication and client engagement skills Proficiency in AutoCAD (Revit experience is advantageous) Knowledge of health and safety regulations, including CDM Willingness to travel within the region and occasionally to other locations How to apply: If you're looking for a new challenge in a role that offers variety, progression, and real impact, please get in touch or send your CV for a confidential conversation. If this role isn't quite the right fit, we're always happy to speak with experienced surveyors open to other opportunities. Apply for this role Please tick the box to acknowledge your acceptance of our Privacy Policy Temporary Recruitment AdministratorBristolAugust until December 2025Panoramic Associates has partnered with a school in Bristol looking for a Temporary Recruitment Administrator to join them in Registered Manager - Nursing and Residential HomeLocation - Towards Stoke On TrentSalary - £70,000Contract - Permanent, Full timeWe are recruiting for a Registered Job Title: Clinical Deputy Manager - Clinical (RGN/RMN)Location: Stoke-on-TrentSalary: £50,000 per annumType: Full-time Permanent On-siteA leading care provider is seeking a clinically Job Title: Registered Manager - Nursing HomeLocation: Stoke-on-TrentSalary: £70,000 per annum + Bonus (Negotiable DOE)Type: Full-time Permanent On-siteAre you an experienced Registered £60000 - £100000 per annum bonuses and other additional benefits Operations Director (12-Month Maternity Cover) Essex Full-time Fixed-Term (12 months + possibility of extending) Senior Leadership RoleWe are looking for a confident and hands-on ROLE: Senior Procurement Officer - Social Care and Public Health LOCATION: London-based SALARY: £45,541 - £50,574 per annum HOURS: Full-time, Monday-Friday (1-2 days in office per month ROLE: Procurement Officer (Social Care and Public Health)LOCATION: London basedSALARY: £37,000 - £45,541 per annumHOURS: 5 days per week - Monday - Friday (1-2 days in officer Interim School Business ManagerCheshireAugust 2025 start for 6 monthsWe're looking for an experienced Business Manager to join a secondary school based in Cheshire. They require someone to Building Surveyor - Maintenance & Compliance Bristol £44000 - £45000 per annum + Benefits + (£5.5K car allowance) Maintenance & Compliance Surveyor - South of England (Home-Based) South of England (Home-Based with Travel) £45,271 + £5,500 Car Allowance + Benefits Full-time, Permanent Strategic Asset Manager - £450 per day (Inside IR35) - Hybrid (3 days on site, 2 remote)Panoramic Associates are supporting a London-based council to recruit an experienced Strategic Locum Senior Planning and Highways Solicitor East Midlands Job Title: Locum Planning and Highways Lawyer (midlands)Location: Mostly remote - occasional in person desiredRate: Up to £55 per hour (Inside IR35)Contract Length: 4 months, with potential Job Title: Locum Employment LawyerLocation: Remote (occasional in-person attendance preferred)Rate: £55-£60 per hour (inside IR35, negotiable for exceptional candidates)Contract Length: 3 months
Building Surveyor Locations: Exeter, Bristol, Cardiff, Southampton, Swansea Type: Permanent Salary: £40,000 - £60,000 + benefits (depending on experience) Panoramic is supporting a respected multidisciplinary consultancy to recruit a Building Surveyor who will work across a wide range of sectors, including public services, education, universities, local authorities, and the Ministry of Justice. This position offers a strong platform for professional development and the chance to contribute to high-profile, projects. This role offers exposure to a diverse range of projects across multiple sectors, giving you the opportunity to broaden your experience and build a well-rounded portfolio. You'll benefit from a clear career development path, including full support towards achieving chartership. The position involves direct client engagement, allowing you to take ownership of service delivery and build long-term relationships. While your work will be based in one of several key cities, there will be occasional regional travel to keep your day-to-day varied and dynamic. You'll also be joining a supportive team with a strong, collaborative culture that values professional growth and shared success. Key responsibilities: Deliver professional Building Surveying services across multiple sectors Manage and develop client relationships, ensuring high-quality service delivery Undertake building pathology investigations, condition surveys, and due diligence reporting Provide full project management and contract administration support Use standard building contracts (JCT and NEC) and ensure compliance with CDM and health and safety regulations Support tendering and framework work as required Essential experience and qualifications: BSc (Hons) in Building Surveying from a RICS-accredited programme MRICS or FRICS (or actively working towards) Demonstrable experience in building surveying and project management Strong communication and client engagement skills Proficiency in AutoCAD (Revit experience is advantageous) Knowledge of health and safety regulations, including CDM Willingness to travel within the region and occasionally to other locations How to apply: If you're looking for a new challenge in a role that offers variety, progression, and real impact, please get in touch or send your CV for a confidential conversation. If this role isn't quite the right fit, we're always happy to speak with experienced surveyors open to other opportunities. Apply for this role Please tick the box to acknowledge your acceptance of our Privacy Policy Temporary Recruitment AdministratorBristolAugust until December 2025Panoramic Associates has partnered with a school in Bristol looking for a Temporary Recruitment Administrator to join them in Registered Manager - Nursing and Residential HomeLocation - Towards Stoke On TrentSalary - £70,000Contract - Permanent, Full timeWe are recruiting for a Registered Job Title: Clinical Deputy Manager - Clinical (RGN/RMN)Location: Stoke-on-TrentSalary: £50,000 per annumType: Full-time Permanent On-siteA leading care provider is seeking a clinically Job Title: Registered Manager - Nursing HomeLocation: Stoke-on-TrentSalary: £70,000 per annum + Bonus (Negotiable DOE)Type: Full-time Permanent On-siteAre you an experienced Registered £60000 - £100000 per annum bonuses and other additional benefits Operations Director (12-Month Maternity Cover) Essex Full-time Fixed-Term (12 months + possibility of extending) Senior Leadership RoleWe are looking for a confident and hands-on ROLE: Senior Procurement Officer - Social Care and Public Health LOCATION: London-based SALARY: £45,541 - £50,574 per annum HOURS: Full-time, Monday-Friday (1-2 days in office per month ROLE: Procurement Officer (Social Care and Public Health)LOCATION: London basedSALARY: £37,000 - £45,541 per annumHOURS: 5 days per week - Monday - Friday (1-2 days in officer Interim School Business ManagerCheshireAugust 2025 start for 6 monthsWe're looking for an experienced Business Manager to join a secondary school based in Cheshire. They require someone to Building Surveyor - Maintenance & Compliance Bristol £44000 - £45000 per annum + Benefits + (£5.5K car allowance) Maintenance & Compliance Surveyor - South of England (Home-Based) South of England (Home-Based with Travel) £45,271 + £5,500 Car Allowance + Benefits Full-time, Permanent Strategic Asset Manager - £450 per day (Inside IR35) - Hybrid (3 days on site, 2 remote)Panoramic Associates are supporting a London-based council to recruit an experienced Strategic Locum Senior Planning and Highways Solicitor East Midlands Job Title: Locum Planning and Highways Lawyer (midlands)Location: Mostly remote - occasional in person desiredRate: Up to £55 per hour (Inside IR35)Contract Length: 4 months, with potential Job Title: Locum Employment LawyerLocation: Remote (occasional in-person attendance preferred)Rate: £55-£60 per hour (inside IR35, negotiable for exceptional candidates)Contract Length: 3 months
19/01/2026
Full time
Building Surveyor Locations: Exeter, Bristol, Cardiff, Southampton, Swansea Type: Permanent Salary: £40,000 - £60,000 + benefits (depending on experience) Panoramic is supporting a respected multidisciplinary consultancy to recruit a Building Surveyor who will work across a wide range of sectors, including public services, education, universities, local authorities, and the Ministry of Justice. This position offers a strong platform for professional development and the chance to contribute to high-profile, projects. This role offers exposure to a diverse range of projects across multiple sectors, giving you the opportunity to broaden your experience and build a well-rounded portfolio. You'll benefit from a clear career development path, including full support towards achieving chartership. The position involves direct client engagement, allowing you to take ownership of service delivery and build long-term relationships. While your work will be based in one of several key cities, there will be occasional regional travel to keep your day-to-day varied and dynamic. You'll also be joining a supportive team with a strong, collaborative culture that values professional growth and shared success. Key responsibilities: Deliver professional Building Surveying services across multiple sectors Manage and develop client relationships, ensuring high-quality service delivery Undertake building pathology investigations, condition surveys, and due diligence reporting Provide full project management and contract administration support Use standard building contracts (JCT and NEC) and ensure compliance with CDM and health and safety regulations Support tendering and framework work as required Essential experience and qualifications: BSc (Hons) in Building Surveying from a RICS-accredited programme MRICS or FRICS (or actively working towards) Demonstrable experience in building surveying and project management Strong communication and client engagement skills Proficiency in AutoCAD (Revit experience is advantageous) Knowledge of health and safety regulations, including CDM Willingness to travel within the region and occasionally to other locations How to apply: If you're looking for a new challenge in a role that offers variety, progression, and real impact, please get in touch or send your CV for a confidential conversation. If this role isn't quite the right fit, we're always happy to speak with experienced surveyors open to other opportunities. Apply for this role Please tick the box to acknowledge your acceptance of our Privacy Policy Temporary Recruitment AdministratorBristolAugust until December 2025Panoramic Associates has partnered with a school in Bristol looking for a Temporary Recruitment Administrator to join them in Registered Manager - Nursing and Residential HomeLocation - Towards Stoke On TrentSalary - £70,000Contract - Permanent, Full timeWe are recruiting for a Registered Job Title: Clinical Deputy Manager - Clinical (RGN/RMN)Location: Stoke-on-TrentSalary: £50,000 per annumType: Full-time Permanent On-siteA leading care provider is seeking a clinically Job Title: Registered Manager - Nursing HomeLocation: Stoke-on-TrentSalary: £70,000 per annum + Bonus (Negotiable DOE)Type: Full-time Permanent On-siteAre you an experienced Registered £60000 - £100000 per annum bonuses and other additional benefits Operations Director (12-Month Maternity Cover) Essex Full-time Fixed-Term (12 months + possibility of extending) Senior Leadership RoleWe are looking for a confident and hands-on ROLE: Senior Procurement Officer - Social Care and Public Health LOCATION: London-based SALARY: £45,541 - £50,574 per annum HOURS: Full-time, Monday-Friday (1-2 days in office per month ROLE: Procurement Officer (Social Care and Public Health)LOCATION: London basedSALARY: £37,000 - £45,541 per annumHOURS: 5 days per week - Monday - Friday (1-2 days in officer Interim School Business ManagerCheshireAugust 2025 start for 6 monthsWe're looking for an experienced Business Manager to join a secondary school based in Cheshire. They require someone to Building Surveyor - Maintenance & Compliance Bristol £44000 - £45000 per annum + Benefits + (£5.5K car allowance) Maintenance & Compliance Surveyor - South of England (Home-Based) South of England (Home-Based with Travel) £45,271 + £5,500 Car Allowance + Benefits Full-time, Permanent Strategic Asset Manager - £450 per day (Inside IR35) - Hybrid (3 days on site, 2 remote)Panoramic Associates are supporting a London-based council to recruit an experienced Strategic Locum Senior Planning and Highways Solicitor East Midlands Job Title: Locum Planning and Highways Lawyer (midlands)Location: Mostly remote - occasional in person desiredRate: Up to £55 per hour (Inside IR35)Contract Length: 4 months, with potential Job Title: Locum Employment LawyerLocation: Remote (occasional in-person attendance preferred)Rate: £55-£60 per hour (inside IR35, negotiable for exceptional candidates)Contract Length: 3 months
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
19/01/2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Hours: 35 hours (full-time), Mon to Fri 9am-5pm Location: On-site (Bow Arts office) Salary: £45,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: 5 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), five studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Click here for more information and to apply Application deadline: Midnight, Sunday 1st February 2026 Interviews: Wednesday 11th February 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest. Photo: Bowfest Open Studios 2025, Credit: Bethany Parkinson
17/01/2026
Full time
Hours: 35 hours (full-time), Mon to Fri 9am-5pm Location: On-site (Bow Arts office) Salary: £45,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: 5 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), five studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Click here for more information and to apply Application deadline: Midnight, Sunday 1st February 2026 Interviews: Wednesday 11th February 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest. Photo: Bowfest Open Studios 2025, Credit: Bethany Parkinson
Hours: 35 hours per week (Mon-Fri, 9am-5pm) Location: On-site (Bow Arts office) Salary: £40,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: Live & Work Space Team Leader, 4 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), a team leader, four studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Please view the full job description and person specification below Application deadline: Midnight, Sunday 4 th January 2026 Interviews: Friday 16 th January 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest.
17/01/2026
Full time
Hours: 35 hours per week (Mon-Fri, 9am-5pm) Location: On-site (Bow Arts office) Salary: £40,000 Benefits include: 25 days holiday, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials Duration: Permanent Responsible to: The CEO Responsible for: Live & Work Space Team Leader, 4 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About the Role The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), a team leader, four studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Key Responsibilities and Leadership Accountabilities Senior Team Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Please view the full job description and person specification below Application deadline: Midnight, Sunday 4 th January 2026 Interviews: Friday 16 th January 2026 Please note: Bow Arts' studio holders are not eligible to apply for this role due to conflict of interest.
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
16/01/2026
Full time
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
16/01/2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
16/01/2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
Property Procurement & Acquisition Officer Location: Devon and Cornwall Salary: £32,000 £35,000 per annum Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Our client, a provider of housing solutions, is seeking a Property Procurement & Acquisition Officer to cover Devon and Cornwall. This role is ideal for a property-focused professional eager to make a meaningful impact by procuring and acquiring homes for communities. Job Objective: The Property Procurement & Acquisition Officer manages a caseload, travels to meet stakeholders, and supports procurement and acquisition targets by sourcing properties and building strong client relationships. The role also includes procurement administration, meeting performance objectives, and supporting development planning. We are seeking an experienced property professional with a background in property sales, estate agency, or residential property management. Duties and Responsibilities: Procure and acquire suitable properties through engagement with landlords, agents, and accommodation partners, ensuring compliance with contracts and standards. Build and maintain strong relationships with local authorities, landlords, and key stakeholders to drive property procurement and acquisition opportunities. Collaborate with senior management to optimise the portfolio and maximise bed space utilisation. Monitor performance, KPIs, compliance, and audit requirements to meet company and regulatory standards. Ensure all property handovers, administration, and regulatory processes are completed efficiently. Promote a culture of continuous improvement and best practice across the supply chain. Required Skills: Procure and acquire residential properties, drawing on estate agency and property sales experience. Negotiate effectively with landlords, agents, and partners to secure properties on favourable terms. Build and maintain strong relationships with local authorities, landlords, and key stakeholders. Ensure compliance with property legislation, contracts, and company policies. Manage and optimise property portfolios to maximise efficiency and utilisation. Meet performance targets, KPIs, and operational objectives. Proactive, self-motivated, and focused on continuous improvement and best practice. Must hold a full UK Driving Licence and have access to a vehicle. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will also be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role. Please only apply if you meet the essential criteria for this role. To apply: Please contact Kerrie Collett on (phone number removed) to learn more or submit your application today.
15/01/2026
Full time
Property Procurement & Acquisition Officer Location: Devon and Cornwall Salary: £32,000 £35,000 per annum Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Our client, a provider of housing solutions, is seeking a Property Procurement & Acquisition Officer to cover Devon and Cornwall. This role is ideal for a property-focused professional eager to make a meaningful impact by procuring and acquiring homes for communities. Job Objective: The Property Procurement & Acquisition Officer manages a caseload, travels to meet stakeholders, and supports procurement and acquisition targets by sourcing properties and building strong client relationships. The role also includes procurement administration, meeting performance objectives, and supporting development planning. We are seeking an experienced property professional with a background in property sales, estate agency, or residential property management. Duties and Responsibilities: Procure and acquire suitable properties through engagement with landlords, agents, and accommodation partners, ensuring compliance with contracts and standards. Build and maintain strong relationships with local authorities, landlords, and key stakeholders to drive property procurement and acquisition opportunities. Collaborate with senior management to optimise the portfolio and maximise bed space utilisation. Monitor performance, KPIs, compliance, and audit requirements to meet company and regulatory standards. Ensure all property handovers, administration, and regulatory processes are completed efficiently. Promote a culture of continuous improvement and best practice across the supply chain. Required Skills: Procure and acquire residential properties, drawing on estate agency and property sales experience. Negotiate effectively with landlords, agents, and partners to secure properties on favourable terms. Build and maintain strong relationships with local authorities, landlords, and key stakeholders. Ensure compliance with property legislation, contracts, and company policies. Manage and optimise property portfolios to maximise efficiency and utilisation. Meet performance targets, KPIs, and operational objectives. Proactive, self-motivated, and focused on continuous improvement and best practice. Must hold a full UK Driving Licence and have access to a vehicle. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will also be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role. Please only apply if you meet the essential criteria for this role. To apply: Please contact Kerrie Collett on (phone number removed) to learn more or submit your application today.
The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.
15/01/2026
Full time
The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
15/01/2026
Full time
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
15/01/2026
Full time
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Morgan Hunt UK Limited
Kingston Upon Thames, Surrey
RB Kingston Upon Thames - Temporary Accommodation Officer RB Kingston Upon Thames are looking for a Temporary Accommodation Officer. Role purpose Ensure effective and efficient management of all temporary accommodation in accordance with relevant legislation, policies and procedures. Ensure all repairing obligations and health & housing safety rating standards are met within the Council's own hostel accommodation and homes leased in the private sector, including those managed by external providers. Manage relationships with homeless households provided temporary accommodation, including action to assist in income recovery, investigate anti social behaviour and, where needed, recover possession. Build and maintain relationships with providers of temporary accommodation. Identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided. Support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service. Report to the Temporary Accommodation Team Manager and have no line management responsibility. Internal relationships Elected Members & Councillors Team Colleagues Head of Service Colleagues in Children & Adults Social Care & Housing Finance & Benefits Teams Environmental Health Building Control External relationships Service users (and their representatives) Temporary accommodation providers Housing Association/Registered Provider partners All relevant partner organisations the Council does business with (strategic partnerships, local authorities, registered providers, developers, private owners, etc.) and other Government/regulatory bodies (Housing Regulator, GLA, etc.) Benchmarking partners South West London Fraud Team Key activities Performance Work with manager and colleagues to define outcomes, set targets and monitor performance within a culture of continual improvement. Support operational plans to ensure resources are used to best effect and impact. Customers and Partners Build strong internal and external working partnerships to enable the service to be delivered in an outcome focused and efficient way. Support Kingston's commitment to community cohesion and valuing diversity and social inclusion. Digital/New Ways of Working Use new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminate paper based processes. Delivery Deliver a high quality temporary accommodation management service to homeless households and other occupants of temporary accommodation including Council Hostels, Private Leasing Scheme and other supported accommodation. Undertake property viewings and sign ups, support residents to retain homes by actively assisting with housing benefit applications at lettings commencement. Ensure rent account set up and closure applicable to a letting, providing information to residents on mechanisms for rent payment. Advise the Housing Access and Housing Solutions team of nominees' acceptance of accommodation or refusal to help secure reasons for refusal. Ensure periodic compliance certification, health and housing safety rating checks through a programme of periodic and responsive property visits, and provide person centred fire risk assessments. Conduct property inspections at pre void, void, re let and within a planned programme of visits to identify repair and improvement needs, produce reports and use photo books or other tools to monitor completion. Raise repair requests with accommodation providers and contractors and monitor their completion to ensure the local authority meets its obligations and providers meet contractual terms. Escalate any absence of repair or improvement needed, breach of compliance certification or property hazard identified within the health and housing safety rating system to providers, team leader, and if no action, refer to the Market Supply Team billing officer. Handle any applicable recharge for repair to occupier or provider, notifying the relevant party and referring collection charge to the Market Supply Team billing officer. Provide responses to enquiries related to property conditions, improvement and repair requests from accommodation providers, residents, their advocates and elected representatives. Proactively work to reduce void turnaround, minimising financial loss. Recruitment Agency Information Morgan Hunt is a multi award winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
15/01/2026
Full time
RB Kingston Upon Thames - Temporary Accommodation Officer RB Kingston Upon Thames are looking for a Temporary Accommodation Officer. Role purpose Ensure effective and efficient management of all temporary accommodation in accordance with relevant legislation, policies and procedures. Ensure all repairing obligations and health & housing safety rating standards are met within the Council's own hostel accommodation and homes leased in the private sector, including those managed by external providers. Manage relationships with homeless households provided temporary accommodation, including action to assist in income recovery, investigate anti social behaviour and, where needed, recover possession. Build and maintain relationships with providers of temporary accommodation. Identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided. Support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service. Report to the Temporary Accommodation Team Manager and have no line management responsibility. Internal relationships Elected Members & Councillors Team Colleagues Head of Service Colleagues in Children & Adults Social Care & Housing Finance & Benefits Teams Environmental Health Building Control External relationships Service users (and their representatives) Temporary accommodation providers Housing Association/Registered Provider partners All relevant partner organisations the Council does business with (strategic partnerships, local authorities, registered providers, developers, private owners, etc.) and other Government/regulatory bodies (Housing Regulator, GLA, etc.) Benchmarking partners South West London Fraud Team Key activities Performance Work with manager and colleagues to define outcomes, set targets and monitor performance within a culture of continual improvement. Support operational plans to ensure resources are used to best effect and impact. Customers and Partners Build strong internal and external working partnerships to enable the service to be delivered in an outcome focused and efficient way. Support Kingston's commitment to community cohesion and valuing diversity and social inclusion. Digital/New Ways of Working Use new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminate paper based processes. Delivery Deliver a high quality temporary accommodation management service to homeless households and other occupants of temporary accommodation including Council Hostels, Private Leasing Scheme and other supported accommodation. Undertake property viewings and sign ups, support residents to retain homes by actively assisting with housing benefit applications at lettings commencement. Ensure rent account set up and closure applicable to a letting, providing information to residents on mechanisms for rent payment. Advise the Housing Access and Housing Solutions team of nominees' acceptance of accommodation or refusal to help secure reasons for refusal. Ensure periodic compliance certification, health and housing safety rating checks through a programme of periodic and responsive property visits, and provide person centred fire risk assessments. Conduct property inspections at pre void, void, re let and within a planned programme of visits to identify repair and improvement needs, produce reports and use photo books or other tools to monitor completion. Raise repair requests with accommodation providers and contractors and monitor their completion to ensure the local authority meets its obligations and providers meet contractual terms. Escalate any absence of repair or improvement needed, breach of compliance certification or property hazard identified within the health and housing safety rating system to providers, team leader, and if no action, refer to the Market Supply Team billing officer. Handle any applicable recharge for repair to occupier or provider, notifying the relevant party and referring collection charge to the Market Supply Team billing officer. Provide responses to enquiries related to property conditions, improvement and repair requests from accommodation providers, residents, their advocates and elected representatives. Proactively work to reduce void turnaround, minimising financial loss. Recruitment Agency Information Morgan Hunt is a multi award winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Morgan Hunt UK Limited
Kingston Upon Thames, Surrey
A leading recruitment agency is seeking a Temporary Accommodation Officer in Kingston upon Thames. The role involves managing temporary housing, ensuring compliance with safety regulations, and building relationships with residents and providers. Candidates should be skilled in effective management practices and capable of supporting vulnerable individuals with housing needs. This is a vital role aimed at enhancing community support and operational efficiency in housing services.
15/01/2026
Full time
A leading recruitment agency is seeking a Temporary Accommodation Officer in Kingston upon Thames. The role involves managing temporary housing, ensuring compliance with safety regulations, and building relationships with residents and providers. Candidates should be skilled in effective management practices and capable of supporting vulnerable individuals with housing needs. This is a vital role aimed at enhancing community support and operational efficiency in housing services.
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Liverpool / Knowsley Salary: 30,160 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,160 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Liverpool, Knowsley
14/01/2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Liverpool / Knowsley Salary: 30,160 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,160 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Liverpool, Knowsley
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
14/01/2026
Full time
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
A leading social housing contractor is looking for a Tenant Liaison Officer to join their team in Flintshire on a permanent basis. The successful candidate will develop relationships with residents, provide support during maintenance works, and manage their own appointments. Required skills include strong customer service and relationship building. A full driving licence and ideally a CSCS Card are necessary. The salary is £27k plus a £3k car allowance and mileage.
14/01/2026
Full time
A leading social housing contractor is looking for a Tenant Liaison Officer to join their team in Flintshire on a permanent basis. The successful candidate will develop relationships with residents, provide support during maintenance works, and manage their own appointments. Required skills include strong customer service and relationship building. A full driving licence and ideally a CSCS Card are necessary. The salary is £27k plus a £3k car allowance and mileage.
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
14/01/2026
Full time
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
14/01/2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
