Multi trade operative Location: Oxford Full Time Permanent Salary up to £39,000 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association who are looking for an experienced Multi trade operative in the Oxford area. Day-to-Day Duties Carrying out compliance checks (meter readings, flushing void properties, minor repairs) Completing small repairs (typically 15 minutes or less) across key worker and student accommodation Moving items across sites as needed, supporting property managers Ensuring all compliance requirements for key worker and student properties are met Providing excellent customer care and maintaining high standards of service Role Criteria Must Have: Prior experience as a handyperson or site maintenance officer Experience with basic plumbing, carpentry, decorating, and general repairs Previous work in social housing (essential) Full UK driving licence (no more than 9 points) Ability to bring own tools (company van and uniform provided) Good physical health and fitness Flexibility and a proactive mindset Desirable: Experience with compliance checks (e.g., water meter readings, flushing void properties, electric meter checks) Benefits Available. 25 days annual leave plus bank holidays Annual Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, To drive a vehicle for the role, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you. 25 days annual leave plus bank holidays Volunteering Leave Staff perks discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card, and Uniform Please apply or contact Ben Thomas at Build Recruitment for further details. Phone (phone number removed) Email (url removed)
19/01/2026
Full time
Multi trade operative Location: Oxford Full Time Permanent Salary up to £39,000 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association who are looking for an experienced Multi trade operative in the Oxford area. Day-to-Day Duties Carrying out compliance checks (meter readings, flushing void properties, minor repairs) Completing small repairs (typically 15 minutes or less) across key worker and student accommodation Moving items across sites as needed, supporting property managers Ensuring all compliance requirements for key worker and student properties are met Providing excellent customer care and maintaining high standards of service Role Criteria Must Have: Prior experience as a handyperson or site maintenance officer Experience with basic plumbing, carpentry, decorating, and general repairs Previous work in social housing (essential) Full UK driving licence (no more than 9 points) Ability to bring own tools (company van and uniform provided) Good physical health and fitness Flexibility and a proactive mindset Desirable: Experience with compliance checks (e.g., water meter readings, flushing void properties, electric meter checks) Benefits Available. 25 days annual leave plus bank holidays Annual Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, To drive a vehicle for the role, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you. 25 days annual leave plus bank holidays Volunteering Leave Staff perks discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card, and Uniform Please apply or contact Ben Thomas at Build Recruitment for further details. Phone (phone number removed) Email (url removed)
We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard. The Role Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service. Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement. Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required. Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly. Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs. Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action. Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales. Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required. Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales. Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment. Maintain accurate written and electronic records across housing management systems and Microsoft Office. Work collaboratively with colleagues and provide cover within the housing management team as required. Keep up to date with housing legislation, welfare reform and landlord and tenant law. Key Requirements Substantial experience working within a housing management or social housing environment. Proven experience managing a patch-based caseload, ideally of a similar size. Strong experience in arrears recovery, tenancy enforcement and estate management. Experience carrying out estate inspections and tenancy audits. Ability to manage anti-social behaviour cases and tenancy breaches. Strong organisational skills with the ability to manage a varied workload and competing priorities. Excellent written and verbal communication skills, with a professional and empathetic approach. Confident using housing management systems and standard IT packages. Ability to work independently, apply professional judgement and maintain accurate records. Educated to GCSE level (or equivalent) in English and Maths. Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard. The Role Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service. Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement. Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required. Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly. Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs. Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action. Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales. Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required. Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales. Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment. Maintain accurate written and electronic records across housing management systems and Microsoft Office. Work collaboratively with colleagues and provide cover within the housing management team as required. Keep up to date with housing legislation, welfare reform and landlord and tenant law. Key Requirements Substantial experience working within a housing management or social housing environment. Proven experience managing a patch-based caseload, ideally of a similar size. Strong experience in arrears recovery, tenancy enforcement and estate management. Experience carrying out estate inspections and tenancy audits. Ability to manage anti-social behaviour cases and tenancy breaches. Strong organisational skills with the ability to manage a varied workload and competing priorities. Excellent written and verbal communication skills, with a professional and empathetic approach. Confident using housing management systems and standard IT packages. Ability to work independently, apply professional judgement and maintain accurate records. Educated to GCSE level (or equivalent) in English and Maths. Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bradford and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face, good IT skills and must drive with access to your own vehicle. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
19/01/2026
Seasonal
Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bradford and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face, good IT skills and must drive with access to your own vehicle. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Damp & Mould Administrator Role Working with a large Housing Organisation Working with a Large Repairs Organisation based in SE London officer Hybrid working - 2/3 days a week in the office We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. The Role As a Repairs Administrator it will be a key support within our Repairs Team, playing an essential role in delivering high-quality property services to our residents. Reporting to the Team Lead, you'll be part of our centralised support function, handling back-office administrative duties that support mainly Damp & Mould, and major maintenance works. A typical day might involve following up with residents on repair progress, ensuring smooth communication with third parties like contractors and solicitors, and actively supporting the operational teams by scheduling appointments, managing inboxes, and ensuring accurate and timely data entry. As a Repairs Administrator, you'll be handling tasks that ensure our services provide excellent value and align with our core objectives. You'll work collaboratively across teams and build strong connections with stakeholders and residents alike. Skills and experience required: Able to use Microsoft Office Suite (including Word, Excel and Outlook) Excellent user of Excel / Data Analysis Experience of maintaining compliance / PPM databases Attention to detail with organising electronic filing system Experience of raising works orders Experience of undertaking general administrative including mail merge, scanning, and filing of PDFs on IT systems. Experience of working in social housing Excellent communication skills with ability to converse via email, by telephone and in person, with ability to handle difficult conversations with diplomacy
19/01/2026
Contract
Damp & Mould Administrator Role Working with a large Housing Organisation Working with a Large Repairs Organisation based in SE London officer Hybrid working - 2/3 days a week in the office We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. The Role As a Repairs Administrator it will be a key support within our Repairs Team, playing an essential role in delivering high-quality property services to our residents. Reporting to the Team Lead, you'll be part of our centralised support function, handling back-office administrative duties that support mainly Damp & Mould, and major maintenance works. A typical day might involve following up with residents on repair progress, ensuring smooth communication with third parties like contractors and solicitors, and actively supporting the operational teams by scheduling appointments, managing inboxes, and ensuring accurate and timely data entry. As a Repairs Administrator, you'll be handling tasks that ensure our services provide excellent value and align with our core objectives. You'll work collaboratively across teams and build strong connections with stakeholders and residents alike. Skills and experience required: Able to use Microsoft Office Suite (including Word, Excel and Outlook) Excellent user of Excel / Data Analysis Experience of maintaining compliance / PPM databases Attention to detail with organising electronic filing system Experience of raising works orders Experience of undertaking general administrative including mail merge, scanning, and filing of PDFs on IT systems. Experience of working in social housing Excellent communication skills with ability to converse via email, by telephone and in person, with ability to handle difficult conversations with diplomacy
Job Title: Housing Officer Location: Hampshire Salary: 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
19/01/2026
Contract
Job Title: Housing Officer Location: Hampshire Salary: 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Service Care Solutions - Construction
St. Albans, Hertfordshire
Damp & Mould Surveyor - Local Authority Housing £31 PAYE / £38 UmbrellaFull-timeTemporary Ongoing Contract Hertfordshire We are working with a local authority housing provider to recruit an experienced Damp & Mould / Disrepair Surveyor to support their HRA housing stock , delivering a responsive, tenant-focused service in line with Awaab's Law .This role sits firmly within responsive repairs and tenancy management , rather than asset management or capital projects, and will involve regular site visits, tenant engagement, inspections, and close liaison with contractors, housing management, and legal teams.Responsibilities Undertake damp and mould surveys across HRA housing stock and complete detailed reports in line with Awaab's Law , issuing copies to tenants as required Issue, monitor, and manage remedial works through to completion for all damp and mould cases Carry out post-inspections within statutory timeframes to confirm issues have been fully resolved Where issues persist, undertake further surveys to identify additional required works Complete disrepair inspections , including pre-start meetings and post-inspections, ensuring works are delivered in line with SCOTT schedules Provide timely updates to legal representatives throughout all stages of disrepair works to ensure litigation compliance Inspect and manage larger responsive repair works, including: Specifying required works Issuing instructions to partnering contractors Monitoring progress and undertaking post-inspections Communicating updates clearly to residents Identify and report HHSRS failings , ensuring corrective actions are completed by relevant contractors or partners Work closely with Housing Management teams to support tenant sustainability, ensuring appropriate support is offered-particularly in relation to damp, mould, and Awaab's Law compliance Requirements Proven experience within a responsive repairs or neighbourhood housing role Experience of establishing, improving, and working within property and lease management processes Professional qualification experience within a property-related role (general practice or corporate property) Extensive experience of landlord and tenant matters Strong report-writing skills, with experience producing reports for: Senior management Committees Legal teams and wider stakeholders Confident communicator, comfortable liaising with tenants, contractors, housing officers, and legal representatives Organised and methodical, with the ability to manage multiple cases and statutory deadlines effectively Able to work onsite and across neighbourhoods - this is not a remote role Important role context This is a responsive repairs-focused position The role is neighbourhood and tenancy based It is not asset management or project-led Regular site presence and tenant interaction are essential Contact For further details or to apply, please contact: James Glover Service Care Solutions.uk
19/01/2026
Seasonal
Damp & Mould Surveyor - Local Authority Housing £31 PAYE / £38 UmbrellaFull-timeTemporary Ongoing Contract Hertfordshire We are working with a local authority housing provider to recruit an experienced Damp & Mould / Disrepair Surveyor to support their HRA housing stock , delivering a responsive, tenant-focused service in line with Awaab's Law .This role sits firmly within responsive repairs and tenancy management , rather than asset management or capital projects, and will involve regular site visits, tenant engagement, inspections, and close liaison with contractors, housing management, and legal teams.Responsibilities Undertake damp and mould surveys across HRA housing stock and complete detailed reports in line with Awaab's Law , issuing copies to tenants as required Issue, monitor, and manage remedial works through to completion for all damp and mould cases Carry out post-inspections within statutory timeframes to confirm issues have been fully resolved Where issues persist, undertake further surveys to identify additional required works Complete disrepair inspections , including pre-start meetings and post-inspections, ensuring works are delivered in line with SCOTT schedules Provide timely updates to legal representatives throughout all stages of disrepair works to ensure litigation compliance Inspect and manage larger responsive repair works, including: Specifying required works Issuing instructions to partnering contractors Monitoring progress and undertaking post-inspections Communicating updates clearly to residents Identify and report HHSRS failings , ensuring corrective actions are completed by relevant contractors or partners Work closely with Housing Management teams to support tenant sustainability, ensuring appropriate support is offered-particularly in relation to damp, mould, and Awaab's Law compliance Requirements Proven experience within a responsive repairs or neighbourhood housing role Experience of establishing, improving, and working within property and lease management processes Professional qualification experience within a property-related role (general practice or corporate property) Extensive experience of landlord and tenant matters Strong report-writing skills, with experience producing reports for: Senior management Committees Legal teams and wider stakeholders Confident communicator, comfortable liaising with tenants, contractors, housing officers, and legal representatives Organised and methodical, with the ability to manage multiple cases and statutory deadlines effectively Able to work onsite and across neighbourhoods - this is not a remote role Important role context This is a responsive repairs-focused position The role is neighbourhood and tenancy based It is not asset management or project-led Regular site presence and tenant interaction are essential Contact For further details or to apply, please contact: James Glover Service Care Solutions.uk
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
19/01/2026
Full time
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
Get Staffed Online Recruitment Limited
Milton Keynes, Buckinghamshire
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Our Client Our client is a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Their team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and they are passionate about making a real difference in the community. The Role They are seeking a Maintenance Housing Officer to join their team. In this role, you will play a vital part in maintaining and enhancing their properties, ensuring they remain safe, compliant and welcoming for their residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What They're Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days' holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Them Our client values every team member and foster a supportive, inclusive culture. They believe diversity strengthens their workplace and enhances their ability to serve the community. If you're ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with our client.
17/01/2026
Full time
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Our Client Our client is a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Their team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and they are passionate about making a real difference in the community. The Role They are seeking a Maintenance Housing Officer to join their team. In this role, you will play a vital part in maintaining and enhancing their properties, ensuring they remain safe, compliant and welcoming for their residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What They're Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days' holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Them Our client values every team member and foster a supportive, inclusive culture. They believe diversity strengthens their workplace and enhances their ability to serve the community. If you're ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with our client.
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Us At Aquaden Housing Solutions CIC, we are a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Our team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and we are passionate about making a real difference in the community. The Role We are seeking a Maintenance Housing Officer to join our team. In this role, you will play a vital part in maintaining and enhancing our properties, ensuring they remain safe, compliant and welcoming for our residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What We re Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Us At Aquaden Housing Solutions CIC, we value every team member and foster a supportive, inclusive culture. We believe diversity strengthens our workplace and enhances our ability to serve the community. If you re ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with Aquaden Housing Solutions CIC.
16/01/2026
Full time
Maintenance Housing Officer Salary: £28,000 - £32,000 per annum Location: Milton Keynes and Surrounding areas About Us At Aquaden Housing Solutions CIC, we are a fast-growing supportive living housing provider committed to improving the lives of individuals in Milton Keynes and the surrounding areas. Our team is dedicated to providing safe, secure, good quality homes for vulnerable tenants, and we are passionate about making a real difference in the community. The Role We are seeking a Maintenance Housing Officer to join our team. In this role, you will play a vital part in maintaining and enhancing our properties, ensuring they remain safe, compliant and welcoming for our residents. You will carry out minor repairs, conduct property inspections and provide clear reports while working closely with tenants who have complex needs. Key Responsibilities: Carry out minor DIY and maintenance tasks, including plumbing, decorating, gardening and general repairs Identify and report larger or specialist repairs to approved contractors Conduct regular property inspections and document findings accurately Maintain records of inspections, completed works and follow-up actions Communicate effectively with tenants to understand their needs and provide support Liaise with care providers to ensure coordinated support Ensure compliance with health & safety regulations, fire regulations and housing quality standards Work collaboratively with the team to maintain high standards of care and support What We re Looking For: Previous property maintenance experience Clean driving licence Valid DBS check (Aquaden will cover the cost) Basic computer skills for inspections and report writing Strong communication skills and patience when working with vulnerable individuals Proactive, flexible and solution-focused approach Excellent time management and the ability to work well in a team Benefits: Competitive salary (£28,000 - £32,000 per year) 28 days holiday Work mobile phone provided Mileage reimbursed Tools supplied Why Join Us At Aquaden Housing Solutions CIC, we value every team member and foster a supportive, inclusive culture. We believe diversity strengthens our workplace and enhances our ability to serve the community. If you re ready to make a meaningful impact and be part of a caring, professional team, send your CV now and take the first step towards a rewarding career with Aquaden Housing Solutions CIC.
We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact
16/01/2026
Full time
We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact
Our client is looking for a proactive Estates Operative to join their busy team, supporting the safe and efficient running of all buildings and external areas across multiple sites. Key Duties Carry out general maintenance, repairs and compliance checks Respond to emergencies and basic electrical/power issues Support heating, ventilation, air-conditioning and water system checks Complete fire alarm tests, emergency lighting checks and other safety tasks Undertake painting, decorating and general caretaking duties Act as a Key Holder, assisting with site security and alarm callouts Update and complete tasks via the Estates Service Desk Keep premises safe, well-presented and accessible, including clearing/gritting in bad weather Assist with fire evacuations and health & safety reporting Promote excellent customer service at all times Working Hours Shifts between 5:30am - 10:00pm, Monday to Friday Some weekend work on a rota Occasional out-of-hours attendance for events or emergencies About You Practical, hands on and customer focused Able to manage your own workload and handle issues proactively Comfortable using mobile devices to complete jobs Well presented and willing to undertake necessary training In return, our client is offering a salary of between £22,487 - £23,821.
16/01/2026
Full time
Our client is looking for a proactive Estates Operative to join their busy team, supporting the safe and efficient running of all buildings and external areas across multiple sites. Key Duties Carry out general maintenance, repairs and compliance checks Respond to emergencies and basic electrical/power issues Support heating, ventilation, air-conditioning and water system checks Complete fire alarm tests, emergency lighting checks and other safety tasks Undertake painting, decorating and general caretaking duties Act as a Key Holder, assisting with site security and alarm callouts Update and complete tasks via the Estates Service Desk Keep premises safe, well-presented and accessible, including clearing/gritting in bad weather Assist with fire evacuations and health & safety reporting Promote excellent customer service at all times Working Hours Shifts between 5:30am - 10:00pm, Monday to Friday Some weekend work on a rota Occasional out-of-hours attendance for events or emergencies About You Practical, hands on and customer focused Able to manage your own workload and handle issues proactively Comfortable using mobile devices to complete jobs Well presented and willing to undertake necessary training In return, our client is offering a salary of between £22,487 - £23,821.
Scottish Federation of Housing Associations
Edinburgh, Midlothian
Full Time 35 Hours. Hybrid role with at least one day per week in one of the Blackwood offices. £39,250 - £42,431. Job Type: Full Time Are you a proactive and people-focused leader with a passion for delivering high quality asset management services? We're looking for a Property Team Leader to ensure excellence, compliance, and real value for our customers. About the Role Reporting to the Head of Property Services and leading a team of two Property Officers and one Property Co ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes overseeing the successful implementation of planned and cyclical maintenance, managing adaptations with a customer first approach, and ensuring compliance with all contractual, financial, and health and safety regulations. Key Responsibilities Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day to day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value for money services and enhancing customer experience. Why Join Us Comprehensive induction and personal development opportunities. Company sick pay scheme on completion of probationary period. 34 days' holiday per annum, pro rata for part time hours. Company pension scheme and Death in Service Benefit. Access to our Employee Assistance Programme Notes All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (available on our careers page). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD
16/01/2026
Full time
Full Time 35 Hours. Hybrid role with at least one day per week in one of the Blackwood offices. £39,250 - £42,431. Job Type: Full Time Are you a proactive and people-focused leader with a passion for delivering high quality asset management services? We're looking for a Property Team Leader to ensure excellence, compliance, and real value for our customers. About the Role Reporting to the Head of Property Services and leading a team of two Property Officers and one Property Co ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes overseeing the successful implementation of planned and cyclical maintenance, managing adaptations with a customer first approach, and ensuring compliance with all contractual, financial, and health and safety regulations. Key Responsibilities Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day to day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value for money services and enhancing customer experience. Why Join Us Comprehensive induction and personal development opportunities. Company sick pay scheme on completion of probationary period. 34 days' holiday per annum, pro rata for part time hours. Company pension scheme and Death in Service Benefit. Access to our Employee Assistance Programme Notes All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (available on our careers page). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD
Role: Building Caretaker Location: Banbury station - with travel to other sites as required Contract Type: Permanent Salary: £35,000 per annum Would suit somebody with a background as a School/Building Caretaker / Site Services Officer. You will have, as a minimum, a basic understanding of small scale building related repairs, security, vandalism, supervising external contractors and site safety, to name but a few. Purpose of the role This position requires the post holder to work from a van providing a mobile maintenance service to numerous Chiltern Railways sites. Previous experience would be a distinct advantage although full training will be given. To provide reliable and semi-skilled handyperson services to support our Property, Assets & Facilities Management team supporting the upkeep of station assets and buildings and supporting the provision of planned and reactive non-technical maintenance in the 4 depots. This role involves carrying out a variety of repair, maintenance, and general handyman duties to ensure the stations remain safe, clean, SQR (Service Quality Regime) compliant and fully operational for passengers and staff. Key Responsibilities: Perform general maintenance tasks including minor repairs, painting, carpentry, plumbing, and general SQR and safety checks To assist depot technical staff with 2-man jobs (Light column lowering) Inspect Chiltern facilities regularly and report or resolve issues such as broken fixtures, faulty doors, lighting problems, vandalism and SQR failures Maintain and repair station furniture, signage, platforms, and public areas Respond promptly to maintenance requests and emergencies. Support the installation of new equipment or infrastructure when required Comply with health & safety policies and procedures, ensuring all work is conducted safely Liaise with station management, contractors, and suppliers as needed. Maintain accurate records of maintenance work performed via the Chiltern Concerto system Assist with seasonal tasks such as snow clearance, gutter and ground drainage cleaning, leaf removal, and general grounds upkeep including vegetation removal Personal Specification: Previous experience as a handyman or maintenance operative, preferably in a public or transport environment Basic skills in carpentry, plumbing, painting, and minor electrical repairs Good understanding of health & safety regulations related to railway environments Ability to work independently and as part of a team Strong communication skills and a customer-focused approach Physically fit and able to work outdoors in all weather conditions Willingness to work flexible hours, including early mornings, evenings, weekends, and public holidays Full UK driving licence is essential Desirable Experience: Experience working within railway or transport infrastructure. Basic first aid qualification.
15/01/2026
Full time
Role: Building Caretaker Location: Banbury station - with travel to other sites as required Contract Type: Permanent Salary: £35,000 per annum Would suit somebody with a background as a School/Building Caretaker / Site Services Officer. You will have, as a minimum, a basic understanding of small scale building related repairs, security, vandalism, supervising external contractors and site safety, to name but a few. Purpose of the role This position requires the post holder to work from a van providing a mobile maintenance service to numerous Chiltern Railways sites. Previous experience would be a distinct advantage although full training will be given. To provide reliable and semi-skilled handyperson services to support our Property, Assets & Facilities Management team supporting the upkeep of station assets and buildings and supporting the provision of planned and reactive non-technical maintenance in the 4 depots. This role involves carrying out a variety of repair, maintenance, and general handyman duties to ensure the stations remain safe, clean, SQR (Service Quality Regime) compliant and fully operational for passengers and staff. Key Responsibilities: Perform general maintenance tasks including minor repairs, painting, carpentry, plumbing, and general SQR and safety checks To assist depot technical staff with 2-man jobs (Light column lowering) Inspect Chiltern facilities regularly and report or resolve issues such as broken fixtures, faulty doors, lighting problems, vandalism and SQR failures Maintain and repair station furniture, signage, platforms, and public areas Respond promptly to maintenance requests and emergencies. Support the installation of new equipment or infrastructure when required Comply with health & safety policies and procedures, ensuring all work is conducted safely Liaise with station management, contractors, and suppliers as needed. Maintain accurate records of maintenance work performed via the Chiltern Concerto system Assist with seasonal tasks such as snow clearance, gutter and ground drainage cleaning, leaf removal, and general grounds upkeep including vegetation removal Personal Specification: Previous experience as a handyman or maintenance operative, preferably in a public or transport environment Basic skills in carpentry, plumbing, painting, and minor electrical repairs Good understanding of health & safety regulations related to railway environments Ability to work independently and as part of a team Strong communication skills and a customer-focused approach Physically fit and able to work outdoors in all weather conditions Willingness to work flexible hours, including early mornings, evenings, weekends, and public holidays Full UK driving licence is essential Desirable Experience: Experience working within railway or transport infrastructure. Basic first aid qualification.
Permanent - Full Time 40 hours per week. We are looking for a motivated Project Co-Ordinator to join our London team. About the Role As our Project Co-Ordinator you will serve as the admin support and coordination for all decarbonisation schemes within the decarbonisation division. Working closely with our operational team, particularly our Resident Liaison Officers, we're looking for those who can support with the volume of bookings across contracts ahead of works being delivered. About You Ideally you will have experience in a similar project administration role however most important is to be confident in Microsoft packages and have an admin background, with excellent telephone manner and customer service skills. It would also be advantageous to have experience within a social housing environment but not essential. Experience of EasyBOP and SHDF is desirable but not essential to the role. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
15/01/2026
Full time
Permanent - Full Time 40 hours per week. We are looking for a motivated Project Co-Ordinator to join our London team. About the Role As our Project Co-Ordinator you will serve as the admin support and coordination for all decarbonisation schemes within the decarbonisation division. Working closely with our operational team, particularly our Resident Liaison Officers, we're looking for those who can support with the volume of bookings across contracts ahead of works being delivered. About You Ideally you will have experience in a similar project administration role however most important is to be confident in Microsoft packages and have an admin background, with excellent telephone manner and customer service skills. It would also be advantageous to have experience within a social housing environment but not essential. Experience of EasyBOP and SHDF is desirable but not essential to the role. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
15/01/2026
Full time
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
15/01/2026
Full time
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer: Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You: Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer: Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between 20 - 23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact (url removed)
15/01/2026
Contract
We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer: Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You: Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer: Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between 20 - 23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact (url removed)
Job Title: Commercial Property Officer Organisation: Housing Association Contract: 3-month rolling contract Rate: 36.12 per hour (Umbrella) Working Pattern: Hybrid - mix of site, office and home working The Role We are seeking an experienced Commercial Property Officer to manage a diverse commercial property portfolio within a housing association environment. You will deliver a professional, compliant and customer-focused property management service, ensuring assets are well maintained, income is maximised and communities benefit from well-managed commercial spaces. Key Responsibilities Manage commercial properties to a high standard, meeting financial and service KPIs Oversee rent and service charge billing, collection, arrears and void management Ensure full compliance with Health & Safety, Building and Fire Safety regulations Manage leases, lettings, renewals, rent reviews and tenant compliance Build strong relationships with tenants, stakeholders, contractors and suppliers Carry out inspections, manage repairs, building works and tenant fit-outs Monitor budgets, expenditure, service charges, insurance and business rates Maintain accurate records and provide a high-quality landlord service Support asset management initiatives, social value and community integration About You Proven experience in commercial property management, ideally within housing or mixed-use environments Strong knowledge of leases, compliance and commercial asset management Experience delivering excellent customer service and managing contractors Confident managing income, budgets and complex property issues Able to work flexibly across sites, office and home Hybrid Requirement Minimum 2 days per week on site Minimum 2 days per week in the office Up to 1 day per week working from home (depending on role requirements) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
15/01/2026
Contract
Job Title: Commercial Property Officer Organisation: Housing Association Contract: 3-month rolling contract Rate: 36.12 per hour (Umbrella) Working Pattern: Hybrid - mix of site, office and home working The Role We are seeking an experienced Commercial Property Officer to manage a diverse commercial property portfolio within a housing association environment. You will deliver a professional, compliant and customer-focused property management service, ensuring assets are well maintained, income is maximised and communities benefit from well-managed commercial spaces. Key Responsibilities Manage commercial properties to a high standard, meeting financial and service KPIs Oversee rent and service charge billing, collection, arrears and void management Ensure full compliance with Health & Safety, Building and Fire Safety regulations Manage leases, lettings, renewals, rent reviews and tenant compliance Build strong relationships with tenants, stakeholders, contractors and suppliers Carry out inspections, manage repairs, building works and tenant fit-outs Monitor budgets, expenditure, service charges, insurance and business rates Maintain accurate records and provide a high-quality landlord service Support asset management initiatives, social value and community integration About You Proven experience in commercial property management, ideally within housing or mixed-use environments Strong knowledge of leases, compliance and commercial asset management Experience delivering excellent customer service and managing contractors Confident managing income, budgets and complex property issues Able to work flexibly across sites, office and home Hybrid Requirement Minimum 2 days per week on site Minimum 2 days per week in the office Up to 1 day per week working from home (depending on role requirements) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Main responsibilities (Give a maximum of eight brief descriptions of what the main responsibilities are and assign time percentage values against each one). % To support the Housing Options Officers and assistants in placing and managing homeless households in the Councils' interim accommodation including sign ups and providing the household with keys/fobs and to reinforce information contained within the licence agreement. To provide clear written reports concerning any unacceptable and anti-social behaviour by the household or visitor's behaviour whilst in the accommodation to the relevant Housing Option officer. To ensure effective management of rent accounts and to minimise rent arrears levels. To prepare and deliver rent statements on a weekly basis and undertake occupancy checks. To provide clear written reports to the relevant Housing Options officer in the event of payment difficulties. To serve any warning letters, Notice to Quit or any other correspondence at the direction of the Housing Option Officers and complete Statement of Service documents. To attend lock changes when required and attendance in the event of a request by police. To undertake all relevant health and safety checks and ensure repairs are completed in a timely manner. To ensure that weekly fire alarm testing is undertaken and recorded. To arrange and execute periodic fire drills. To provide excellent customer service, in what can be a stressful and emotional time for households. To ensure that all services are delivered efficiently, effectively and sensitively to all customers. The post holder will ensure the customer is at the centre of service delivery. To Apply reach out to me on removed) (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
15/01/2026
Contract
Main responsibilities (Give a maximum of eight brief descriptions of what the main responsibilities are and assign time percentage values against each one). % To support the Housing Options Officers and assistants in placing and managing homeless households in the Councils' interim accommodation including sign ups and providing the household with keys/fobs and to reinforce information contained within the licence agreement. To provide clear written reports concerning any unacceptable and anti-social behaviour by the household or visitor's behaviour whilst in the accommodation to the relevant Housing Option officer. To ensure effective management of rent accounts and to minimise rent arrears levels. To prepare and deliver rent statements on a weekly basis and undertake occupancy checks. To provide clear written reports to the relevant Housing Options officer in the event of payment difficulties. To serve any warning letters, Notice to Quit or any other correspondence at the direction of the Housing Option Officers and complete Statement of Service documents. To attend lock changes when required and attendance in the event of a request by police. To undertake all relevant health and safety checks and ensure repairs are completed in a timely manner. To ensure that weekly fire alarm testing is undertaken and recorded. To arrange and execute periodic fire drills. To provide excellent customer service, in what can be a stressful and emotional time for households. To ensure that all services are delivered efficiently, effectively and sensitively to all customers. The post holder will ensure the customer is at the centre of service delivery. To Apply reach out to me on removed) (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
