We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard. The Role Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service. Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement. Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required. Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly. Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs. Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action. Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales. Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required. Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales. Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment. Maintain accurate written and electronic records across housing management systems and Microsoft Office. Work collaboratively with colleagues and provide cover within the housing management team as required. Keep up to date with housing legislation, welfare reform and landlord and tenant law. Key Requirements Substantial experience working within a housing management or social housing environment. Proven experience managing a patch-based caseload, ideally of a similar size. Strong experience in arrears recovery, tenancy enforcement and estate management. Experience carrying out estate inspections and tenancy audits. Ability to manage anti-social behaviour cases and tenancy breaches. Strong organisational skills with the ability to manage a varied workload and competing priorities. Excellent written and verbal communication skills, with a professional and empathetic approach. Confident using housing management systems and standard IT packages. Ability to work independently, apply professional judgement and maintain accurate records. Educated to GCSE level (or equivalent) in English and Maths. Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard. The Role Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service. Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement. Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required. Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly. Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs. Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action. Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales. Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required. Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales. Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment. Maintain accurate written and electronic records across housing management systems and Microsoft Office. Work collaboratively with colleagues and provide cover within the housing management team as required. Keep up to date with housing legislation, welfare reform and landlord and tenant law. Key Requirements Substantial experience working within a housing management or social housing environment. Proven experience managing a patch-based caseload, ideally of a similar size. Strong experience in arrears recovery, tenancy enforcement and estate management. Experience carrying out estate inspections and tenancy audits. Ability to manage anti-social behaviour cases and tenancy breaches. Strong organisational skills with the ability to manage a varied workload and competing priorities. Excellent written and verbal communication skills, with a professional and empathetic approach. Confident using housing management systems and standard IT packages. Ability to work independently, apply professional judgement and maintain accurate records. Educated to GCSE level (or equivalent) in English and Maths. Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Service Care Solutions - Construction
St. Albans, Hertfordshire
Damp & Mould Surveyor - Local Authority Housing £31 PAYE / £38 UmbrellaFull-timeTemporary Ongoing Contract Hertfordshire We are working with a local authority housing provider to recruit an experienced Damp & Mould / Disrepair Surveyor to support their HRA housing stock , delivering a responsive, tenant-focused service in line with Awaab's Law .This role sits firmly within responsive repairs and tenancy management , rather than asset management or capital projects, and will involve regular site visits, tenant engagement, inspections, and close liaison with contractors, housing management, and legal teams.Responsibilities Undertake damp and mould surveys across HRA housing stock and complete detailed reports in line with Awaab's Law , issuing copies to tenants as required Issue, monitor, and manage remedial works through to completion for all damp and mould cases Carry out post-inspections within statutory timeframes to confirm issues have been fully resolved Where issues persist, undertake further surveys to identify additional required works Complete disrepair inspections , including pre-start meetings and post-inspections, ensuring works are delivered in line with SCOTT schedules Provide timely updates to legal representatives throughout all stages of disrepair works to ensure litigation compliance Inspect and manage larger responsive repair works, including: Specifying required works Issuing instructions to partnering contractors Monitoring progress and undertaking post-inspections Communicating updates clearly to residents Identify and report HHSRS failings , ensuring corrective actions are completed by relevant contractors or partners Work closely with Housing Management teams to support tenant sustainability, ensuring appropriate support is offered-particularly in relation to damp, mould, and Awaab's Law compliance Requirements Proven experience within a responsive repairs or neighbourhood housing role Experience of establishing, improving, and working within property and lease management processes Professional qualification experience within a property-related role (general practice or corporate property) Extensive experience of landlord and tenant matters Strong report-writing skills, with experience producing reports for: Senior management Committees Legal teams and wider stakeholders Confident communicator, comfortable liaising with tenants, contractors, housing officers, and legal representatives Organised and methodical, with the ability to manage multiple cases and statutory deadlines effectively Able to work onsite and across neighbourhoods - this is not a remote role Important role context This is a responsive repairs-focused position The role is neighbourhood and tenancy based It is not asset management or project-led Regular site presence and tenant interaction are essential Contact For further details or to apply, please contact: James Glover Service Care Solutions.uk
19/01/2026
Seasonal
Damp & Mould Surveyor - Local Authority Housing £31 PAYE / £38 UmbrellaFull-timeTemporary Ongoing Contract Hertfordshire We are working with a local authority housing provider to recruit an experienced Damp & Mould / Disrepair Surveyor to support their HRA housing stock , delivering a responsive, tenant-focused service in line with Awaab's Law .This role sits firmly within responsive repairs and tenancy management , rather than asset management or capital projects, and will involve regular site visits, tenant engagement, inspections, and close liaison with contractors, housing management, and legal teams.Responsibilities Undertake damp and mould surveys across HRA housing stock and complete detailed reports in line with Awaab's Law , issuing copies to tenants as required Issue, monitor, and manage remedial works through to completion for all damp and mould cases Carry out post-inspections within statutory timeframes to confirm issues have been fully resolved Where issues persist, undertake further surveys to identify additional required works Complete disrepair inspections , including pre-start meetings and post-inspections, ensuring works are delivered in line with SCOTT schedules Provide timely updates to legal representatives throughout all stages of disrepair works to ensure litigation compliance Inspect and manage larger responsive repair works, including: Specifying required works Issuing instructions to partnering contractors Monitoring progress and undertaking post-inspections Communicating updates clearly to residents Identify and report HHSRS failings , ensuring corrective actions are completed by relevant contractors or partners Work closely with Housing Management teams to support tenant sustainability, ensuring appropriate support is offered-particularly in relation to damp, mould, and Awaab's Law compliance Requirements Proven experience within a responsive repairs or neighbourhood housing role Experience of establishing, improving, and working within property and lease management processes Professional qualification experience within a property-related role (general practice or corporate property) Extensive experience of landlord and tenant matters Strong report-writing skills, with experience producing reports for: Senior management Committees Legal teams and wider stakeholders Confident communicator, comfortable liaising with tenants, contractors, housing officers, and legal representatives Organised and methodical, with the ability to manage multiple cases and statutory deadlines effectively Able to work onsite and across neighbourhoods - this is not a remote role Important role context This is a responsive repairs-focused position The role is neighbourhood and tenancy based It is not asset management or project-led Regular site presence and tenant interaction are essential Contact For further details or to apply, please contact: James Glover Service Care Solutions.uk
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
19/01/2026
Full time
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
19/01/2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service. In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team. What you'll need: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: You will be joining our team in London based in the Wembley office. You'll be working with our customers in Brent. The role is permanent, and you'll be working full time (37 hours a week). The starting salary is £35,000 - £40,000 depending on your experience. A basic DBS check will be completed if you are successful. As a part of the SNG team some of your benefits will include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
17/01/2026
Full time
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service. In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team. What you'll need: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: You will be joining our team in London based in the Wembley office. You'll be working with our customers in Brent. The role is permanent, and you'll be working full time (37 hours a week). The starting salary is £35,000 - £40,000 depending on your experience. A basic DBS check will be completed if you are successful. As a part of the SNG team some of your benefits will include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
16/01/2026
Full time
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
16/01/2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
16/01/2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
We have an opportunity for a Housing Officer to join our client's team in Bournemouth. You'll manage your own diary with a mix of working from home, office, and out with customers. This is a full-time permanent role with a starting salary of 32,000 - 38,000 depending on your experience. Your role As a Housing Officer, you'll be delivering a professional and high-quality mixed tenure service to customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract-related breaches or changes, fraud, and safeguarding. You'll be an integral part of ensuring neighbourhoods are safe, whilst listening to customers' needs and making changes when needed. You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for customers. To be successful in this role you will have: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate Previous experience or knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies A full UK driving licence and access to your own transport (as you will be visiting customers) A DBS check will be undertaken for the successful candidate.
16/01/2026
Full time
We have an opportunity for a Housing Officer to join our client's team in Bournemouth. You'll manage your own diary with a mix of working from home, office, and out with customers. This is a full-time permanent role with a starting salary of 32,000 - 38,000 depending on your experience. Your role As a Housing Officer, you'll be delivering a professional and high-quality mixed tenure service to customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract-related breaches or changes, fraud, and safeguarding. You'll be an integral part of ensuring neighbourhoods are safe, whilst listening to customers' needs and making changes when needed. You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for customers. To be successful in this role you will have: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate Previous experience or knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies A full UK driving licence and access to your own transport (as you will be visiting customers) A DBS check will be undertaken for the successful candidate.
The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.
15/01/2026
Full time
The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.
Building Safety Officer x2 Salary: £41,068 p/a Manchester - Agile Full time, Permanent Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We are looking to appoint two Building Safety Officers, who will play a key role in supporting the delivery of Building Safety across One Manchester's (OM) portfolio of Higher-Risk Buildings (HRB's) and other in-scope buildings. Working as part of the Building Safety Team you will be personally responsible for carrying out asset compliance inspections (including fire doors) and undertaking resident engagement for a number of HRB's and other in-scope buildings. This is to ensure we are meeting our statutory obligations including safety processes, responding to operational needs and supporting compliance with statutory and regulatory requirements. This is a dynamic and varied role that requires awareness of building safety risk management, flexibility, strong organisation skills and a customer focused approach. What we are looking for: Ideally have worked in the Social Housing sector within Building Safety, Compliance, Health and Safety, Maintenance, Neighbourhoods or Facilities Level 3 Award in Fire Door Inspection (or equivalent) or willingness to work towards Sound understanding of Building Safety principles in order to ensure the safety of HRB's and other OM in-scope buildings Ability to work independently, multi-task and prioritise work to ensure that deadlines are met Strong customer focus as well as being collaborative, personable and professional Have a full driving license and access to a vehicle insured for business use as you will be visiting sites across South and East Manchester Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
15/01/2026
Full time
Building Safety Officer x2 Salary: £41,068 p/a Manchester - Agile Full time, Permanent Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We are looking to appoint two Building Safety Officers, who will play a key role in supporting the delivery of Building Safety across One Manchester's (OM) portfolio of Higher-Risk Buildings (HRB's) and other in-scope buildings. Working as part of the Building Safety Team you will be personally responsible for carrying out asset compliance inspections (including fire doors) and undertaking resident engagement for a number of HRB's and other in-scope buildings. This is to ensure we are meeting our statutory obligations including safety processes, responding to operational needs and supporting compliance with statutory and regulatory requirements. This is a dynamic and varied role that requires awareness of building safety risk management, flexibility, strong organisation skills and a customer focused approach. What we are looking for: Ideally have worked in the Social Housing sector within Building Safety, Compliance, Health and Safety, Maintenance, Neighbourhoods or Facilities Level 3 Award in Fire Door Inspection (or equivalent) or willingness to work towards Sound understanding of Building Safety principles in order to ensure the safety of HRB's and other OM in-scope buildings Ability to work independently, multi-task and prioritise work to ensure that deadlines are met Strong customer focus as well as being collaborative, personable and professional Have a full driving license and access to a vehicle insured for business use as you will be visiting sites across South and East Manchester Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
15/01/2026
Full time
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
15/01/2026
Full time
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Neighbourhood Officer - West London Rate: 26.53 - 28.12 ph (Umbrella) We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across West London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
15/01/2026
Contract
Neighbourhood Officer - West London Rate: 26.53 - 28.12 ph (Umbrella) We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across West London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
14/01/2026
Full time
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
A housing association in Birmingham is seeking a proactive Neighbourhood Officer to ensure safe and thriving communities. This role involves managing tenancies, dealing with anti-social behaviour, and conducting inspections. Ideal candidates will have experience in housing management, excellent negotiation skills, and knowledge of housing legislation. The position offers competitive pay, hybrid working, and the chance to make a significant impact in the lives of tenants.
14/01/2026
Full time
A housing association in Birmingham is seeking a proactive Neighbourhood Officer to ensure safe and thriving communities. This role involves managing tenancies, dealing with anti-social behaviour, and conducting inspections. Ideal candidates will have experience in housing management, excellent negotiation skills, and knowledge of housing legislation. The position offers competitive pay, hybrid working, and the chance to make a significant impact in the lives of tenants.
Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
13/01/2026
Full time
Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Elim Housing Association
Gloucester, Gloucestershire
Job Title: Supported Housing Officer Location: Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full-time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Elim employees benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
13/01/2026
Full time
Job Title: Supported Housing Officer Location: Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full-time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Elim employees benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Homeowner Services Officer Location: Bracknell Salary: £36,980 per annum plus fantastic benefits Contract: Permanent, full-time Monday to Friday Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Provide specialist advice on lease covenants, subletting, alterations, and lease variations. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges. Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination. Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).
13/01/2026
Full time
Homeowner Services Officer Location: Bracknell Salary: £36,980 per annum plus fantastic benefits Contract: Permanent, full-time Monday to Friday Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Provide specialist advice on lease covenants, subletting, alterations, and lease variations. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges. Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination. Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).
