A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £22.27 PAYE umbrella rate £29.45 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice and able to start circa the 17th of November
Dec 03, 2025
Seasonal
A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £22.27 PAYE umbrella rate £29.45 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice and able to start circa the 17th of November
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 02, 2025
Contract
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Our client, a national public organisation are currently on the search for a Multi Site Building Manager to oversee multiple healthcare sites based in East Lancashire The candidate will be expected to travel around this region to meet the needs of the role, so must have a driving license and access to their own transport. Reporting into the Senior Facilities Manager, you will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. This role is a Full Time, 18 month Fixed Term Contract and an ideal role for a Building Manager or Facilities Manager with multi site experience. Role Responsibilities: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. Working Across Blackburn, Burnley, Accrington, Nelson, Bacup and Rossendale Ideal Applicant: Minimum of 2 years' experience within a Building Manager or Facilities Manager role. Strong knowledge of Health & Safety compliance. IOSH preferred but not essential. Some knowledge of financial management including monitoring budgets. Experience within a healthcare environment (Preferred but not essential) Hold a driving licence and access to own car. Able to commit to an 18 month fixed term contract Role Benefits: Salary of up to £40,000. Travel Expenses & Mileage. 37.5 hour contract. Working between the hours of 8am-5pm with flexibility to manage own diary. Hybrid working model - 3 days in the office minimum. Holiday starting at 25 days + Bank holidays. Income protection after 13 weeks. Expenses on dental & glasses. A generous Aviva group personal pension scheme - 10% employee contribution. Health Shield cash plan, Death in service scheme, Best Doctors and Employee Care plans. Bike-2-Work scheme. Annual Company Day where you will be able to network with colleagues from across the country. If you are a dedicated and experienced facilities management professional, apply now or get in touch with Laura on (phone number removed) or (url removed).
Dec 02, 2025
Contract
Our client, a national public organisation are currently on the search for a Multi Site Building Manager to oversee multiple healthcare sites based in East Lancashire The candidate will be expected to travel around this region to meet the needs of the role, so must have a driving license and access to their own transport. Reporting into the Senior Facilities Manager, you will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. This role is a Full Time, 18 month Fixed Term Contract and an ideal role for a Building Manager or Facilities Manager with multi site experience. Role Responsibilities: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. Working Across Blackburn, Burnley, Accrington, Nelson, Bacup and Rossendale Ideal Applicant: Minimum of 2 years' experience within a Building Manager or Facilities Manager role. Strong knowledge of Health & Safety compliance. IOSH preferred but not essential. Some knowledge of financial management including monitoring budgets. Experience within a healthcare environment (Preferred but not essential) Hold a driving licence and access to own car. Able to commit to an 18 month fixed term contract Role Benefits: Salary of up to £40,000. Travel Expenses & Mileage. 37.5 hour contract. Working between the hours of 8am-5pm with flexibility to manage own diary. Hybrid working model - 3 days in the office minimum. Holiday starting at 25 days + Bank holidays. Income protection after 13 weeks. Expenses on dental & glasses. A generous Aviva group personal pension scheme - 10% employee contribution. Health Shield cash plan, Death in service scheme, Best Doctors and Employee Care plans. Bike-2-Work scheme. Annual Company Day where you will be able to network with colleagues from across the country. If you are a dedicated and experienced facilities management professional, apply now or get in touch with Laura on (phone number removed) or (url removed).
Anti Social Behaviour Housing Officer - Part Time (29 hours) Recruiting on behalf of a local authority housing service We are seeking a proactive and compassionate Anti Social Behaviour Housing Officer to help sustain tenancies, support vulnerable residents, and promote safer communities. This role focuses on managing cases involving anti-social behaviour (ASB), community safety and safeguarding concerns across designated housing estates. Key Responsibilities Investigate ASB reports, neighbourhood disputes and safeguarding concerns, taking appropriate action -including preparing legal cases and attending court. Manage a varied caseload with a customer-focused, empathetic approach aimed at sustaining tenancies. Build strong relationships with partner agencies, including police, housing teams and community groups. Interview victims, witnesses and alleged perpetrators, ensuring timely responses and accurate case recording. Attend case conferences, multi-agency meetings and community events. Support tenants experiencing community safety or welfare issues, signposting to appropriate services. Identify estate improvements to reduce ASB and enhance the local environment. Assist income recovery teams and identify recharge costs where applicable. Report safeguarding or protection concerns and identify abandoned or misused properties. Skills & Experience Strong knowledge of housing and ASB legislation, tenancy management and best practice. Experience managing ASB cases within a housing or community safety setting. Excellent communication, negotiation and partnership-building skills. Confident in preparing documentation for legal action and representing cases (experience desirable). Highly organised, able to work independently and meet tight deadlines. Empathetic, resilient and confident when handling sensitive or challenging situations. Strong IT skills across core applications. Requirements GCSE English & Maths (or equivalent) required Housing qualification desirable. Full UK driving licence and access to a vehicle for business use. Ability to work flexibly. Hours 29 hours per week, alternating pattern: Week 1: Mon-Thu, 09:00-16:15 Week 2: Tue-Fri, 09:00-16:15 This is a temporary position for 3-6 months. If you're committed to supporting residents, improving communities and resolving tenancy challenges with a fair and human approach, we'd love to hear from you. Please note this role is subject to a DBS check. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Dec 02, 2025
Seasonal
Anti Social Behaviour Housing Officer - Part Time (29 hours) Recruiting on behalf of a local authority housing service We are seeking a proactive and compassionate Anti Social Behaviour Housing Officer to help sustain tenancies, support vulnerable residents, and promote safer communities. This role focuses on managing cases involving anti-social behaviour (ASB), community safety and safeguarding concerns across designated housing estates. Key Responsibilities Investigate ASB reports, neighbourhood disputes and safeguarding concerns, taking appropriate action -including preparing legal cases and attending court. Manage a varied caseload with a customer-focused, empathetic approach aimed at sustaining tenancies. Build strong relationships with partner agencies, including police, housing teams and community groups. Interview victims, witnesses and alleged perpetrators, ensuring timely responses and accurate case recording. Attend case conferences, multi-agency meetings and community events. Support tenants experiencing community safety or welfare issues, signposting to appropriate services. Identify estate improvements to reduce ASB and enhance the local environment. Assist income recovery teams and identify recharge costs where applicable. Report safeguarding or protection concerns and identify abandoned or misused properties. Skills & Experience Strong knowledge of housing and ASB legislation, tenancy management and best practice. Experience managing ASB cases within a housing or community safety setting. Excellent communication, negotiation and partnership-building skills. Confident in preparing documentation for legal action and representing cases (experience desirable). Highly organised, able to work independently and meet tight deadlines. Empathetic, resilient and confident when handling sensitive or challenging situations. Strong IT skills across core applications. Requirements GCSE English & Maths (or equivalent) required Housing qualification desirable. Full UK driving licence and access to a vehicle for business use. Ability to work flexibly. Hours 29 hours per week, alternating pattern: Week 1: Mon-Thu, 09:00-16:15 Week 2: Tue-Fri, 09:00-16:15 This is a temporary position for 3-6 months. If you're committed to supporting residents, improving communities and resolving tenancy challenges with a fair and human approach, we'd love to hear from you. Please note this role is subject to a DBS check. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Employment Type: Full-time, Permanent / Part-time, Permanent About Us Bell Building Projects (BBP) has been a leader in the construction industry for 40 years, delivering high-performance projects with excellence and integrity. With a strong reputation and a secure pipeline of work through Q3 2027, including over £300m in tendered projects in 2024, we offer an exciting opportunity to join our team at a pivotal moment of growth. The Role We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Edinburgh. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site. Key Responsibilities Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location. Liaising with the building residents and the property manager throughout the duration of our works on site. First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution. Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either pre-arranged or ad-hoc. Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc. Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client. Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server. Monitor and resolve resident's complaints. Work closely with our Site Project Manager to ensure a proper communication bridge. Who We're Looking For A proven track record in customer care and/or a customer focused environment. Exceptional communication and organisational skills. Work well independently as well as being a team player. High professional standards aligned with honesty and integrity. Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes. Ability to work to required timelines and effectively manage and prioritise a busy workload. Articulate, polite and a coherent and fluent English speaker. Patient, sincere and understanding. Why Join BBP? Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all. Diversity & Inclusion Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer. How to Apply Applications are open to eligible UK residents. If you are ready to take the next step in your career and play a crucial role in our continued success, we want to hear from you! For further company information or to discuss a specific project requirement, please get in touch by clicking the button below.
Dec 01, 2025
Full time
Employment Type: Full-time, Permanent / Part-time, Permanent About Us Bell Building Projects (BBP) has been a leader in the construction industry for 40 years, delivering high-performance projects with excellence and integrity. With a strong reputation and a secure pipeline of work through Q3 2027, including over £300m in tendered projects in 2024, we offer an exciting opportunity to join our team at a pivotal moment of growth. The Role We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Edinburgh. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site. Key Responsibilities Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location. Liaising with the building residents and the property manager throughout the duration of our works on site. First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution. Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either pre-arranged or ad-hoc. Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc. Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client. Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server. Monitor and resolve resident's complaints. Work closely with our Site Project Manager to ensure a proper communication bridge. Who We're Looking For A proven track record in customer care and/or a customer focused environment. Exceptional communication and organisational skills. Work well independently as well as being a team player. High professional standards aligned with honesty and integrity. Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes. Ability to work to required timelines and effectively manage and prioritise a busy workload. Articulate, polite and a coherent and fluent English speaker. Patient, sincere and understanding. Why Join BBP? Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all. Diversity & Inclusion Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer. How to Apply Applications are open to eligible UK residents. If you are ready to take the next step in your career and play a crucial role in our continued success, we want to hear from you! For further company information or to discuss a specific project requirement, please get in touch by clicking the button below.
Your new company We're looking for an experienced Neighbourhood Officer to join a housing team in Dundee on a part-time basis. The organisation is a welcoming and supportive housing association based in Dundee, known for its commitment to community-focused services. Staff work collaboratively across departments to deliver high-quality housing support, with a strong emphasis on tenant engagement, responsive service delivery, and professional development. Your new role You'll be managing a broad range of landlord services including: Estate/neighbourhood management Tenancy enforcement Income management Customer engagement Lettings & voids Responsive repairs What you'll need to succeed Full UK driving licence required Previous housing experience Experience using QL system would be beneficial. What you'll get in return 21 Per Hour (PAYE) + Mileage Hybrid working 17.5 hours per week (Wednesday half day, Thursday & Friday full day) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Nov 21, 2025
Seasonal
Your new company We're looking for an experienced Neighbourhood Officer to join a housing team in Dundee on a part-time basis. The organisation is a welcoming and supportive housing association based in Dundee, known for its commitment to community-focused services. Staff work collaboratively across departments to deliver high-quality housing support, with a strong emphasis on tenant engagement, responsive service delivery, and professional development. Your new role You'll be managing a broad range of landlord services including: Estate/neighbourhood management Tenancy enforcement Income management Customer engagement Lettings & voids Responsive repairs What you'll need to succeed Full UK driving licence required Previous housing experience Experience using QL system would be beneficial. What you'll get in return 21 Per Hour (PAYE) + Mileage Hybrid working 17.5 hours per week (Wednesday half day, Thursday & Friday full day) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is a key position within the Corporate Property team based in Grays. The postholder will support the development, delivery, and continuous improvement of the Council s Corporate Property Strategy. You will provide expert professional and strategic property advice across all Council departments, ensuring the Council s estate is compliant, efficiently managed, and aligned with service and corporate priorities. This role is designed for someone with significant public-sector experience and a strong understanding of local authority governance a critical requirement for operating effectively in a political and regulated environment. Key Responsibilities Strategic Estate Management Support the development and implementation of the Council s Corporate Property Strategy. Provide strategic guidance on estate optimisation, statutory compliance, acquisitions, disposals, leases, and investment decisions. Lead and contribute to strategic asset reviews, ensuring long-term planning aligns with corporate objectives. Professional Property Advisory Provide expert advice on valuations, rent reviews, lease renewals, negotiations, and landlord/tenant matters. Ensure all property decisions comply with relevant legislation, best practice, and public-sector asset management principles. Commission and manage external professional advisors when required. Public-Sector Support & Collaboration Work closely with Council departments including housing, regeneration, education, and social care to interpret service needs and provide effective property solutions. Support strategic projects, capital programmes, and regeneration initiatives with property intelligence. Build and maintain strong relationships with senior management, service leads, and elected members. Governance, Reporting & Compliance Prepare high-quality reports, business cases, and committee papers for senior leadership and elected members. Navigate local authority governance processes confidently, ensuring transparency, accountability, and due process. Maintain accurate asset data and contribute to corporate reporting, audits, and statutory returns. Financial, Performance & Risk Management Monitor estate performance, utilisation, income, and running costs in line with public-sector financial controls. Identify and manage risks related to compliance, asset condition, and statutory obligations. Support the development and monitoring of budgets, ensuring value-for-money decisions. Skills & Experience Required Essential: Significant experience working within a public-sector property or estates function. Local authority governance experience Degree in Property, Real Estate, Surveying, or related field. RICS membership (MRICS/AssocRICS) or strong progress toward qualification. Strong understanding of public-sector legislation, compliance, and asset management frameworks. Demonstrated experience in strategic estate management, valuations, lease negotiations, and property transactions. Excellent report-writing and presentation skills for senior officers and elected members. Strong communication and stakeholder engagement skills across all levels. Desirable: Experience within a politically sensitive environment. Knowledge of regeneration, capital programmes, and service transformation projects. Familiarity with property management systems and data-driven estate decision-making.
Nov 21, 2025
Contract
This is a key position within the Corporate Property team based in Grays. The postholder will support the development, delivery, and continuous improvement of the Council s Corporate Property Strategy. You will provide expert professional and strategic property advice across all Council departments, ensuring the Council s estate is compliant, efficiently managed, and aligned with service and corporate priorities. This role is designed for someone with significant public-sector experience and a strong understanding of local authority governance a critical requirement for operating effectively in a political and regulated environment. Key Responsibilities Strategic Estate Management Support the development and implementation of the Council s Corporate Property Strategy. Provide strategic guidance on estate optimisation, statutory compliance, acquisitions, disposals, leases, and investment decisions. Lead and contribute to strategic asset reviews, ensuring long-term planning aligns with corporate objectives. Professional Property Advisory Provide expert advice on valuations, rent reviews, lease renewals, negotiations, and landlord/tenant matters. Ensure all property decisions comply with relevant legislation, best practice, and public-sector asset management principles. Commission and manage external professional advisors when required. Public-Sector Support & Collaboration Work closely with Council departments including housing, regeneration, education, and social care to interpret service needs and provide effective property solutions. Support strategic projects, capital programmes, and regeneration initiatives with property intelligence. Build and maintain strong relationships with senior management, service leads, and elected members. Governance, Reporting & Compliance Prepare high-quality reports, business cases, and committee papers for senior leadership and elected members. Navigate local authority governance processes confidently, ensuring transparency, accountability, and due process. Maintain accurate asset data and contribute to corporate reporting, audits, and statutory returns. Financial, Performance & Risk Management Monitor estate performance, utilisation, income, and running costs in line with public-sector financial controls. Identify and manage risks related to compliance, asset condition, and statutory obligations. Support the development and monitoring of budgets, ensuring value-for-money decisions. Skills & Experience Required Essential: Significant experience working within a public-sector property or estates function. Local authority governance experience Degree in Property, Real Estate, Surveying, or related field. RICS membership (MRICS/AssocRICS) or strong progress toward qualification. Strong understanding of public-sector legislation, compliance, and asset management frameworks. Demonstrated experience in strategic estate management, valuations, lease negotiations, and property transactions. Excellent report-writing and presentation skills for senior officers and elected members. Strong communication and stakeholder engagement skills across all levels. Desirable: Experience within a politically sensitive environment. Knowledge of regeneration, capital programmes, and service transformation projects. Familiarity with property management systems and data-driven estate decision-making.
Income Officer Location: North London Salary: £35,425 per annum Hours: 37.5 per week Contract: Permanent Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service. The Role You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies. Key responsibilities include: Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation. Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation. Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required. Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents. Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols. About You We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care. You should be: Customer-focused, with excellent communication and negotiation skills. Experienced in managing rent accounts and achieving successful arrears recovery outcomes. Comfortable attending court, preparing documentation and representing cases. Organised, analytical and able to work effectively both independently and as part of a team. What's on Offer A supportive and friendly working environment Hybrid working arrangements (post-probation) 25 days holiday plus bank holidays Healthcare cashback scheme Generous pension Ongoing learning and development opportunities If you're looking for a role where you can make a real difference to people's lives while developing your career in housing, we'd love to hear from you.
Nov 20, 2025
Contract
Income Officer Location: North London Salary: £35,425 per annum Hours: 37.5 per week Contract: Permanent Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service. The Role You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies. Key responsibilities include: Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation. Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation. Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required. Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents. Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols. About You We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care. You should be: Customer-focused, with excellent communication and negotiation skills. Experienced in managing rent accounts and achieving successful arrears recovery outcomes. Comfortable attending court, preparing documentation and representing cases. Organised, analytical and able to work effectively both independently and as part of a team. What's on Offer A supportive and friendly working environment Hybrid working arrangements (post-probation) 25 days holiday plus bank holidays Healthcare cashback scheme Generous pension Ongoing learning and development opportunities If you're looking for a role where you can make a real difference to people's lives while developing your career in housing, we'd love to hear from you.
Job Title: Housing Officer Location: London Borough (Hybrid - 2-3 days on site) Contract: Temporary / Ongoing Salary: 21.23 PAYE / 27.70 Umbrella Role Overview The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed. Key Responsibilities Tenancy & Estate Management Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained. Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges. Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors. Respond to complaints, tenancy breaches, and neighbour disputes. Income Recovery & Rent Arrears Monitor rent accounts and take early intervention to prevent arrears escalation. Negotiate realistic payment arrangements and provide support around welfare benefits. Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy. Anti-Social Behaviour (ASB) Management Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions. Work collaboratively with police, support agencies, and community partners to manage cases. Customer Support & Advocacy Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support. Engage with vulnerable residents with empathy, ensuring access to relevant support services. Records & Compliance Maintain accurate, timely case notes on housing management systems. Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies. Produce reports, statements, and documentation as required. Person Specification / Skills & Experience Experience in social housing, tenancy management, or a similar frontline role. Strong understanding of rent arrears management and income recovery processes. Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding). Confident handling difficult conversations and managing conflict. Excellent communication skills, both written and verbal. Ability to work independently, manage a busy caseload, and use good judgment. Strong IT skills and experience updating case management systems. Ability to build positive relationships with tenants, colleagues, and external partners. A valid UK driving licence is desirable (depending on local authority requirements).
Nov 20, 2025
Full time
Job Title: Housing Officer Location: London Borough (Hybrid - 2-3 days on site) Contract: Temporary / Ongoing Salary: 21.23 PAYE / 27.70 Umbrella Role Overview The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed. Key Responsibilities Tenancy & Estate Management Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained. Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges. Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors. Respond to complaints, tenancy breaches, and neighbour disputes. Income Recovery & Rent Arrears Monitor rent accounts and take early intervention to prevent arrears escalation. Negotiate realistic payment arrangements and provide support around welfare benefits. Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy. Anti-Social Behaviour (ASB) Management Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions. Work collaboratively with police, support agencies, and community partners to manage cases. Customer Support & Advocacy Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support. Engage with vulnerable residents with empathy, ensuring access to relevant support services. Records & Compliance Maintain accurate, timely case notes on housing management systems. Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies. Produce reports, statements, and documentation as required. Person Specification / Skills & Experience Experience in social housing, tenancy management, or a similar frontline role. Strong understanding of rent arrears management and income recovery processes. Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding). Confident handling difficult conversations and managing conflict. Excellent communication skills, both written and verbal. Ability to work independently, manage a busy caseload, and use good judgment. Strong IT skills and experience updating case management systems. Ability to build positive relationships with tenants, colleagues, and external partners. A valid UK driving licence is desirable (depending on local authority requirements).
Saffron Building Society
Great Shelford, Cambridgeshire
Facilities Manager Saffron Building Society is seeking an experienced Facilities Manager to join our team on a full-time basis at our office in Saffron Walden, Essex. The working hours for this role are 8.30am 5.30pm, based on-site, with shared on-call cover alongside the Senior Facilities Officer, including weekend availability as required. Why Saffron Building Society At Saffron Building Society, we view financial well-being as a continuous journey rather than a fixed destination. Being a mutual means our members are central to everything we do, with their needs guiding our decisions. We re committed to building meaningful connections, providing outstanding experiences, and making a positive impact in the communities we serve. Fantastic Company Benefits Include: Competitive Salary:£45,000 - £50,000 per annum depending on experience, plus Performance Dependent Annual Bonus. Holiday: 33 days including bank holidays, with Holiday Exchange Scheme (buy or sell days). Pension: 5 % employee contribution 8.5% employer contribution Employee Extras such as: Life assurance, income protection, flexible and supportive working culture including access to mental health first aiders. About the role: As the Facilities Manager, you'll play a pivotal role in ensuring our property portfolio is safe, efficient, and well maintained. You will be instrumental in managing buildings and grounds, overseeing contractors, maintaining compliance with health and safety regulations, and driving sustainability and operational excellence. This position offers a unique blend of project management, stakeholder engagement, and facilities oversight, allowing you to make a real impact across our sites. Main Duties and responsibilities: Maintain buildings and grounds to high standards of safety, comfort, and efficiency. Oversee health and safety compliance, including first-line H&S, DSE assessments, M&E servicing, and regulatory compliance. Manage budgets, contractors, and supplier relationships to deliver exceptional value. Plan and deliver refurbishments, moves, space management, and disposals. Optimise asset use by managing property leases, tenancy compliance, and relationships with legal and property firms. Oversee fleet management, company car scheme, and associated policies. Develop and implement policies, procedures, and performance benchmarks to ensure operational excellence. About you: As a Facilities Manager, you will have proven experience managing multiple sites and projects within a facilities management environment. You possess strong leadership, organisational, and communication skills, and have the ability to work collaboratively with contractors, stakeholders, and internal teams. You must hold IOSH certification (NEBOSH an advantage), a full driving licencewill be required to travel between branches. You will also need to be physically fit for occasional heavy lifting. Your proactive approach to problem-solving, project delivery, and operational excellence sets you apart. If you have the relevant skills and experience for this Facilities Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Nov 20, 2025
Full time
Facilities Manager Saffron Building Society is seeking an experienced Facilities Manager to join our team on a full-time basis at our office in Saffron Walden, Essex. The working hours for this role are 8.30am 5.30pm, based on-site, with shared on-call cover alongside the Senior Facilities Officer, including weekend availability as required. Why Saffron Building Society At Saffron Building Society, we view financial well-being as a continuous journey rather than a fixed destination. Being a mutual means our members are central to everything we do, with their needs guiding our decisions. We re committed to building meaningful connections, providing outstanding experiences, and making a positive impact in the communities we serve. Fantastic Company Benefits Include: Competitive Salary:£45,000 - £50,000 per annum depending on experience, plus Performance Dependent Annual Bonus. Holiday: 33 days including bank holidays, with Holiday Exchange Scheme (buy or sell days). Pension: 5 % employee contribution 8.5% employer contribution Employee Extras such as: Life assurance, income protection, flexible and supportive working culture including access to mental health first aiders. About the role: As the Facilities Manager, you'll play a pivotal role in ensuring our property portfolio is safe, efficient, and well maintained. You will be instrumental in managing buildings and grounds, overseeing contractors, maintaining compliance with health and safety regulations, and driving sustainability and operational excellence. This position offers a unique blend of project management, stakeholder engagement, and facilities oversight, allowing you to make a real impact across our sites. Main Duties and responsibilities: Maintain buildings and grounds to high standards of safety, comfort, and efficiency. Oversee health and safety compliance, including first-line H&S, DSE assessments, M&E servicing, and regulatory compliance. Manage budgets, contractors, and supplier relationships to deliver exceptional value. Plan and deliver refurbishments, moves, space management, and disposals. Optimise asset use by managing property leases, tenancy compliance, and relationships with legal and property firms. Oversee fleet management, company car scheme, and associated policies. Develop and implement policies, procedures, and performance benchmarks to ensure operational excellence. About you: As a Facilities Manager, you will have proven experience managing multiple sites and projects within a facilities management environment. You possess strong leadership, organisational, and communication skills, and have the ability to work collaboratively with contractors, stakeholders, and internal teams. You must hold IOSH certification (NEBOSH an advantage), a full driving licencewill be required to travel between branches. You will also need to be physically fit for occasional heavy lifting. Your proactive approach to problem-solving, project delivery, and operational excellence sets you apart. If you have the relevant skills and experience for this Facilities Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Housing Team Leader Papworth Trust is looking for a dedicated, customer-focused Housing Team Leader to join their team in Papworth Everard, Cambridgeshire , in a full-time, permanent role. Why Papworth Trust: Papworth Trust is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. We re a great place to work and we're keen to invest in your future learning and development. We have strong values and our culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, we create an environment where you can thrive and feel proud of the work you do. Fantastic company benefits include: Competitive Salary: £38,300 per annum Holiday: 33 days holiday including bank holidays Company sick pay Pension Employee extras: Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan + more. About the role: As Housing Team Leader , you ll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, you ll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. You ll also help maximise rental income, build strong partner relationships and ensure homes are well-managed, safe and efficiently let. Working hours for this role are 37.5 hours office based per week. Interview date for this role is 12 December 2025. Main Duties and Responsibilities: Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting Provide advice and guidance on ASB, tenancy queries and complex casework Respond to complaints, identifying opportunities for service improvement Manage and reduce rent arrears, supporting residents to sustain their tenancies Build productive relationships with local authorities, commissioners and community partners About you: As a Housing Team Leader , you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable. Please note: The post will be subject to an Enhanced with Adults Barred Service (DBS) check process. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. If you wish to apply through the Disability Confident scheme, please contact Spider who are handling this vacancy on our behalf. Please note, Candidates must be authorised to work in the UK. If you are dedicated to making a difference and possess the skills and experience, we are looking for our Housing Team Leader role, we would love to hear from you. Please submit your CV today to join our supportive and dynamic team at Papworth Trust, where we work together to empower individuals and promote independence in care. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Nov 20, 2025
Full time
Housing Team Leader Papworth Trust is looking for a dedicated, customer-focused Housing Team Leader to join their team in Papworth Everard, Cambridgeshire , in a full-time, permanent role. Why Papworth Trust: Papworth Trust is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. We re a great place to work and we're keen to invest in your future learning and development. We have strong values and our culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, we create an environment where you can thrive and feel proud of the work you do. Fantastic company benefits include: Competitive Salary: £38,300 per annum Holiday: 33 days holiday including bank holidays Company sick pay Pension Employee extras: Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan + more. About the role: As Housing Team Leader , you ll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, you ll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. You ll also help maximise rental income, build strong partner relationships and ensure homes are well-managed, safe and efficiently let. Working hours for this role are 37.5 hours office based per week. Interview date for this role is 12 December 2025. Main Duties and Responsibilities: Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting Provide advice and guidance on ASB, tenancy queries and complex casework Respond to complaints, identifying opportunities for service improvement Manage and reduce rent arrears, supporting residents to sustain their tenancies Build productive relationships with local authorities, commissioners and community partners About you: As a Housing Team Leader , you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable. Please note: The post will be subject to an Enhanced with Adults Barred Service (DBS) check process. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. If you wish to apply through the Disability Confident scheme, please contact Spider who are handling this vacancy on our behalf. Please note, Candidates must be authorised to work in the UK. If you are dedicated to making a difference and possess the skills and experience, we are looking for our Housing Team Leader role, we would love to hear from you. Please submit your CV today to join our supportive and dynamic team at Papworth Trust, where we work together to empower individuals and promote independence in care. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Facilities Manager Saffron Building Society is seeking an experienced Facilities Manager to join our team on a full-time basis at our office in Saffron Walden, Essex. The working hours for this role are 8.30am 5.30pm, based on-site, with shared on-call cover alongside the Senior Facilities Officer, including weekend availability as required. Why Saffron Building Society At Saffron Building Society, we view financial well-being as a continuous journey rather than a fixed destination. Being a mutual means our members are central to everything we do, with their needs guiding our decisions. We re committed to building meaningful connections, providing outstanding experiences, and making a positive impact in the communities we serve. Fantastic Company Benefits Include: Competitive Salary:£45,000 - £50,000 per annum depending on experience, plus Performance Dependent Annual Bonus. Holiday: 33 days including bank holidays, with Holiday Exchange Scheme (buy or sell days). Pension: 5 % employee contribution 8.5% employer contribution Employee Extras such as: Life assurance, income protection, flexible and supportive working culture including access to mental health first aiders. About the role: As the Facilities Manager, you'll play a pivotal role in ensuring our property portfolio is safe, efficient, and well maintained. You will be instrumental in managing buildings and grounds, overseeing contractors, maintaining compliance with health and safety regulations, and driving sustainability and operational excellence. This position offers a unique blend of project management, stakeholder engagement, and facilities oversight, allowing you to make a real impact across our sites. Main Duties and responsibilities: Maintain buildings and grounds to high standards of safety, comfort, and efficiency. Oversee health and safety compliance, including first-line H&S, DSE assessments, M&E servicing, and regulatory compliance. Manage budgets, contractors, and supplier relationships to deliver exceptional value. Plan and deliver refurbishments, moves, space management, and disposals. Optimise asset use by managing property leases, tenancy compliance, and relationships with legal and property firms. Oversee fleet management, company car scheme, and associated policies. Develop and implement policies, procedures, and performance benchmarks to ensure operational excellence. About you: As a Facilities Manager, you will have proven experience managing multiple sites and projects within a facilities management environment. You possess strong leadership, organisational, and communication skills, and have the ability to work collaboratively with contractors, stakeholders, and internal teams. You must hold IOSH certification (NEBOSH an advantage), a full driving licencewill be required to travel between branches. You will also need to be physically fit for occasional heavy lifting. Your proactive approach to problem-solving, project delivery, and operational excellence sets you apart. If you have the relevant skills and experience for this Facilities Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Nov 20, 2025
Full time
Facilities Manager Saffron Building Society is seeking an experienced Facilities Manager to join our team on a full-time basis at our office in Saffron Walden, Essex. The working hours for this role are 8.30am 5.30pm, based on-site, with shared on-call cover alongside the Senior Facilities Officer, including weekend availability as required. Why Saffron Building Society At Saffron Building Society, we view financial well-being as a continuous journey rather than a fixed destination. Being a mutual means our members are central to everything we do, with their needs guiding our decisions. We re committed to building meaningful connections, providing outstanding experiences, and making a positive impact in the communities we serve. Fantastic Company Benefits Include: Competitive Salary:£45,000 - £50,000 per annum depending on experience, plus Performance Dependent Annual Bonus. Holiday: 33 days including bank holidays, with Holiday Exchange Scheme (buy or sell days). Pension: 5 % employee contribution 8.5% employer contribution Employee Extras such as: Life assurance, income protection, flexible and supportive working culture including access to mental health first aiders. About the role: As the Facilities Manager, you'll play a pivotal role in ensuring our property portfolio is safe, efficient, and well maintained. You will be instrumental in managing buildings and grounds, overseeing contractors, maintaining compliance with health and safety regulations, and driving sustainability and operational excellence. This position offers a unique blend of project management, stakeholder engagement, and facilities oversight, allowing you to make a real impact across our sites. Main Duties and responsibilities: Maintain buildings and grounds to high standards of safety, comfort, and efficiency. Oversee health and safety compliance, including first-line H&S, DSE assessments, M&E servicing, and regulatory compliance. Manage budgets, contractors, and supplier relationships to deliver exceptional value. Plan and deliver refurbishments, moves, space management, and disposals. Optimise asset use by managing property leases, tenancy compliance, and relationships with legal and property firms. Oversee fleet management, company car scheme, and associated policies. Develop and implement policies, procedures, and performance benchmarks to ensure operational excellence. About you: As a Facilities Manager, you will have proven experience managing multiple sites and projects within a facilities management environment. You possess strong leadership, organisational, and communication skills, and have the ability to work collaboratively with contractors, stakeholders, and internal teams. You must hold IOSH certification (NEBOSH an advantage), a full driving licencewill be required to travel between branches. You will also need to be physically fit for occasional heavy lifting. Your proactive approach to problem-solving, project delivery, and operational excellence sets you apart. If you have the relevant skills and experience for this Facilities Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Greenacre Recruitment Ltd
Letchworth Garden City, Hertfordshire
Income Collection Officer (4 days per week) Location: Letchworth Salary: 27.50 per hour Duration: Temporary Greenacre are pleased to be supporting a Letchworth based housing organisation, with their recruitment of an Income Collection Officer. The ideal candidate will have experience of income collection within a social housing setting. What will you do in the role? Taking front-line calls from residents, who are facing rent arrears Managing the inbox Handling claims of universal credit Income collection & rent arrears Who would excel in this role? Experience of rent/ income collection from residents who are in arrears Experience of discussing payment plans and options Knowledge of universal credit and the benefits system This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Nov 20, 2025
Seasonal
Income Collection Officer (4 days per week) Location: Letchworth Salary: 27.50 per hour Duration: Temporary Greenacre are pleased to be supporting a Letchworth based housing organisation, with their recruitment of an Income Collection Officer. The ideal candidate will have experience of income collection within a social housing setting. What will you do in the role? Taking front-line calls from residents, who are facing rent arrears Managing the inbox Handling claims of universal credit Income collection & rent arrears Who would excel in this role? Experience of rent/ income collection from residents who are in arrears Experience of discussing payment plans and options Knowledge of universal credit and the benefits system This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: 31,160 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice Period: 1 month Applications close: Wednesday 3 December 2025 Interview date: Tuesday 9 December 2025 For more information or to apply, please click 'apply now' .
Nov 20, 2025
Full time
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: 31,160 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice Period: 1 month Applications close: Wednesday 3 December 2025 Interview date: Tuesday 9 December 2025 For more information or to apply, please click 'apply now' .
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Nov 19, 2025
Full time
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
We're recruiting an experienced and highly capable Revenues Manager to join a proactive Revenues & Benefits service. This is an excellent opportunity for a senior professional with extensive experience in Council Tax, Business Rates, and service leadership to make an immediate impact on performance, strategy, and operational delivery. You'll play a key role in leading the Council Tax, Business Rates and Inspections functions, driving high-quality billing and recovery, improving processes, and ensuring compliance with statutory and regulatory standards. Working closely with senior officers, external agencies, and internal partners, you'll provide specialist expertise, strong leadership, and strategic direction across the Revenues service. The role will require the successful candidate to attend the council offices 3 days per week as required for management responsibilities, key meetings, and service oversight. The Role Lead the strategic direction of the Council Tax, Business Rates and Inspections service, ensuring legislation, policies, and procedures are implemented effectively and kept under regular review. Oversee service performance, ensuring collection rates are maximised and statutory returns are completed accurately and on time. Act as the council's specialist for all Council Tax and Business Rates matters, ensuring effective administration of accounts and maximisation of income. Liaise with the Valuation Office Agency, Enforcement Agents and internal teams to support accurate billing, recovery and tax base growth. Provide expert advice on legislation, casework and operational risk to ensure well-informed decision-making. Lead, support and manage a team of Team Leaders, setting clear expectations and ensuring high-quality performance across the service. Manage delegated budgets efficiently, ensuring resources are used effectively to deliver service priorities. Lead on the administration of Business Rates revaluations every five years, ensuring the Rating List remains accurate and aligned with VOA records. Contribute to annual billing, financial year-end processes and the wider Revenues & Benefits operational cycle. Drive improvements in productivity, digitalisation, data accuracy and service efficiency using Office 365 and internal IT systems. Promote inclusive, fair and non-discriminatory working practices across the service. Take responsibility for staff wellbeing, health and safety, and positive working culture. Prepare and deliver reports to senior leadership and elected members as required. Key Requirements Extensive knowledge of Council Tax and Business Rates legislation, including current best practice. Proven experience leading Revenues teams within a local authority environment. Strong interpersonal and consultative skills with the ability to influence and engage at all levels. Experience managing complex service areas, driving performance and delivering statutory functions. Ability to provide risk-based advice to support decision-making and manage operational challenges. Demonstrated experience in business transformation, change management and service improvement. Strong analytical skills with experience using management information to shape strategy and delivery. Confident delivering presentations, reports, and briefings to senior stakeholders. Experience of policy development, project management frameworks and workforce planning. Proven track record of achieving high performance in billing, collection and assessment functions. Degree-level qualification or equivalent professional experience. IRRV Level 7 qualification (essential). Postgraduate management qualification or project management certification (desirable). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Nov 19, 2025
Contract
We're recruiting an experienced and highly capable Revenues Manager to join a proactive Revenues & Benefits service. This is an excellent opportunity for a senior professional with extensive experience in Council Tax, Business Rates, and service leadership to make an immediate impact on performance, strategy, and operational delivery. You'll play a key role in leading the Council Tax, Business Rates and Inspections functions, driving high-quality billing and recovery, improving processes, and ensuring compliance with statutory and regulatory standards. Working closely with senior officers, external agencies, and internal partners, you'll provide specialist expertise, strong leadership, and strategic direction across the Revenues service. The role will require the successful candidate to attend the council offices 3 days per week as required for management responsibilities, key meetings, and service oversight. The Role Lead the strategic direction of the Council Tax, Business Rates and Inspections service, ensuring legislation, policies, and procedures are implemented effectively and kept under regular review. Oversee service performance, ensuring collection rates are maximised and statutory returns are completed accurately and on time. Act as the council's specialist for all Council Tax and Business Rates matters, ensuring effective administration of accounts and maximisation of income. Liaise with the Valuation Office Agency, Enforcement Agents and internal teams to support accurate billing, recovery and tax base growth. Provide expert advice on legislation, casework and operational risk to ensure well-informed decision-making. Lead, support and manage a team of Team Leaders, setting clear expectations and ensuring high-quality performance across the service. Manage delegated budgets efficiently, ensuring resources are used effectively to deliver service priorities. Lead on the administration of Business Rates revaluations every five years, ensuring the Rating List remains accurate and aligned with VOA records. Contribute to annual billing, financial year-end processes and the wider Revenues & Benefits operational cycle. Drive improvements in productivity, digitalisation, data accuracy and service efficiency using Office 365 and internal IT systems. Promote inclusive, fair and non-discriminatory working practices across the service. Take responsibility for staff wellbeing, health and safety, and positive working culture. Prepare and deliver reports to senior leadership and elected members as required. Key Requirements Extensive knowledge of Council Tax and Business Rates legislation, including current best practice. Proven experience leading Revenues teams within a local authority environment. Strong interpersonal and consultative skills with the ability to influence and engage at all levels. Experience managing complex service areas, driving performance and delivering statutory functions. Ability to provide risk-based advice to support decision-making and manage operational challenges. Demonstrated experience in business transformation, change management and service improvement. Strong analytical skills with experience using management information to shape strategy and delivery. Confident delivering presentations, reports, and briefings to senior stakeholders. Experience of policy development, project management frameworks and workforce planning. Proven track record of achieving high performance in billing, collection and assessment functions. Degree-level qualification or equivalent professional experience. IRRV Level 7 qualification (essential). Postgraduate management qualification or project management certification (desirable). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Eden Brown are seeking a highly experienced Income Officer on a week to week contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities: Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. Managing the arrears process in compliance with group Policies and procedures. Visiting customers in their homes with the Housing Officers to be a visual point of contact for Rent issues Ensure that appropriate legal action is taken to recover debt Interested candidates must have Income and Housing experience to be considered for this role Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Nov 18, 2025
Seasonal
Eden Brown are seeking a highly experienced Income Officer on a week to week contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities: Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. Managing the arrears process in compliance with group Policies and procedures. Visiting customers in their homes with the Housing Officers to be a visual point of contact for Rent issues Ensure that appropriate legal action is taken to recover debt Interested candidates must have Income and Housing experience to be considered for this role Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability. The role You'll provide a high-quality service to the Group s leasehold, shared ownership, market rent, and rent to buy customers ensuring they are managed in accordance with the terms of their leases, legislation, regulation and best practice. You'll ensure residents receive a customer focussed, responsive and value for money service and to ensure that the business maximises income from effective property management. Experience we are looking for: Managing sales, marketing, letting, and property management for shared ownership, market rent, rent-to-buy, and leasehold homes. Excellent communication skills. Up to date knowledge of tenancy, leasehold and relevant housing legislation. Knowledge of shared ownership staircasing and re-sale processes. Excellent customer service skills with experience of developing effective relationships with customers and colleagues. Good IT skills plus knowledge of CRM and management systems. The role requires flexible working and will involve occasional evening and Saturday commitments. Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Nov 17, 2025
Full time
Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability. The role You'll provide a high-quality service to the Group s leasehold, shared ownership, market rent, and rent to buy customers ensuring they are managed in accordance with the terms of their leases, legislation, regulation and best practice. You'll ensure residents receive a customer focussed, responsive and value for money service and to ensure that the business maximises income from effective property management. Experience we are looking for: Managing sales, marketing, letting, and property management for shared ownership, market rent, rent-to-buy, and leasehold homes. Excellent communication skills. Up to date knowledge of tenancy, leasehold and relevant housing legislation. Knowledge of shared ownership staircasing and re-sale processes. Excellent customer service skills with experience of developing effective relationships with customers and colleagues. Good IT skills plus knowledge of CRM and management systems. The role requires flexible working and will involve occasional evening and Saturday commitments. Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Officer 35 hours 3 months+ Leeds/ Hybrid We are currently working on behalf of a public sector client that is recruiting for an Income Officer on a temporary basis. Office working will be required one day a week. Responsibilities of the Income Officer includes: Managing a patch of properties, providing a first-class income management and collection service Monitoring rent accounts and progressing cases Providing advice and assistant to all tenants in rent arrears Taking card payments over the phone Setting up direct debits and arranging re-payment plans Presenting cases at Court Requirements of the Income Officer: Previous experience of rent and service charge recovery
Nov 14, 2025
Contract
Income Officer 35 hours 3 months+ Leeds/ Hybrid We are currently working on behalf of a public sector client that is recruiting for an Income Officer on a temporary basis. Office working will be required one day a week. Responsibilities of the Income Officer includes: Managing a patch of properties, providing a first-class income management and collection service Monitoring rent accounts and progressing cases Providing advice and assistant to all tenants in rent arrears Taking card payments over the phone Setting up direct debits and arranging re-payment plans Presenting cases at Court Requirements of the Income Officer: Previous experience of rent and service charge recovery
Our client, a national public organisation are currently on the search for a Multi site Facilities Manager to oversee 3 healthcare sites based in Knowsley/Warrington/Kirby The candidate will be expected to travel around this region to meet the needs of the role, so must have a driving license and access to their own transport. Reporting into the Senior Facilities Manager, this role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. This role is a Full Time, 12 month Fixed Term Contract. Role Responsibilities: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. Ideal Applicant: Minimum of 2 years' experience within a Facilities Management role. Strong knowledge of Health & Safety compliance. IOSH preferred but not essential. Some knowledge of financial management including monitoring budgets. Experience within a healthcare environment (Preferred but not essential) Hold a driving licence and access to own car. Able to commit to an 12 month fixed term contract Role Benefits: Salary £35,000-£40,000. Travel Expenses & Mileage. 37.5 hour contract. Working between the hours of 8am-5pm with flexibility to manage own diary. Hybrid working model - 3 days in the office minimum. Holiday starting at 25 days + Bank holidays. Income protection after 13 weeks. Expenses on dental & glasses. A generous Aviva group personal pension scheme - 10% employee contribution. Health Shield cash plan, Death in service scheme, Best Doctors and Employee Care plans. Bike-2-Work scheme. Annual Company Day where you will be able to network with colleagues from across the country. If you are a dedicated and experienced facilities management professional, apply now or get in touch with Laura on (phone number removed) or (url removed).
Nov 14, 2025
Contract
Our client, a national public organisation are currently on the search for a Multi site Facilities Manager to oversee 3 healthcare sites based in Knowsley/Warrington/Kirby The candidate will be expected to travel around this region to meet the needs of the role, so must have a driving license and access to their own transport. Reporting into the Senior Facilities Manager, this role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. This role is a Full Time, 12 month Fixed Term Contract. Role Responsibilities: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. Ideal Applicant: Minimum of 2 years' experience within a Facilities Management role. Strong knowledge of Health & Safety compliance. IOSH preferred but not essential. Some knowledge of financial management including monitoring budgets. Experience within a healthcare environment (Preferred but not essential) Hold a driving licence and access to own car. Able to commit to an 12 month fixed term contract Role Benefits: Salary £35,000-£40,000. Travel Expenses & Mileage. 37.5 hour contract. Working between the hours of 8am-5pm with flexibility to manage own diary. Hybrid working model - 3 days in the office minimum. Holiday starting at 25 days + Bank holidays. Income protection after 13 weeks. Expenses on dental & glasses. A generous Aviva group personal pension scheme - 10% employee contribution. Health Shield cash plan, Death in service scheme, Best Doctors and Employee Care plans. Bike-2-Work scheme. Annual Company Day where you will be able to network with colleagues from across the country. If you are a dedicated and experienced facilities management professional, apply now or get in touch with Laura on (phone number removed) or (url removed).
