962 jobs found

Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a permanent basis! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled. Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live. Spend 80% of your time out in our neighbourhoods. Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas. Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date. Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches. Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals. Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . Work and contribute to investment/other projects when required. Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction. Ensure all services are delivered in a tailored manner taking into account our customers diverse needs. Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives Requirements Experience of dealing with customers face to face in a housing related role Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities. Knowledge of dealing with anti-social behavior complaints A passion for delivering excellent customer service and making a difference to the peoples lives. Awareness of customers diverse needs Flexible and adaptable approach to a changing and varied workload Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages. Excellent organisation, project management and time management skills Ability to prioritise, manage your own workload and to meet deadlines Self-motivated, driven and skilled at taking ownership Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits Salary of £32,507 up to £36,229 per year dependant on experience (Pay Award due in April) £1,000 Essential car user allowance plus mileage Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Morson Edge is supporting a well-regarded planning and development consultancy in the appointment of an Assistant / Graduate Transport Planner to join their growing Transport team based in Central London. The consultancy works across the UK built environment, delivering transport planning expertise to unlock development potential across a broad mix of projects - from small-scale residential schemes through to large strategic developments, town centre regeneration, and major mixed-use sites. This is an excellent opportunity for an early-career Transport Planner to gain wide project exposure, strong technical grounding, and ongoing professional development within a supportive, collaborative team. The Role You will support senior team members across a variety of transport planning projects, contributing to technical work, reporting, and stakeholder engagement. The role offers hands-on involvement across the planning lifecycle, with exposure to both private and public sector developments. Key Responsibilities Support the delivery of transport planning projects to agreed standards and timescales Assist in the preparation of Transport Assessments, Transport Statements, and supporting planning documentation Prepare Travel Plans and Travel Packs, including sustainable and active travel initiatives Collect, process, and analyse transport data (traffic counts, public transport usage, census data, etc.) Provide day-to-day technical input, including assistance with CAD work and swept path analysis Liaise with internal project teams across multiple disciplines Support engagement with local authorities, highway officers, and wider stakeholders, including attendance at meetings and workshops About You Graduate or Assistant-level Transport Planner, ideally with circa 1 year's experience (or relevant placement experience) Strong interest in transport planning topics such as active travel, placemaking, transport policy, junction design, and sustainable mobility Good understanding of the UK planning system and transport-related planning policy (e.g. NPPF, regional and local plans) Confident communicator with the ability to engage clearly in both written and verbal formats Comfortable working flexibly to meet project deadlines when required Strong Microsoft Office skills (Word, Excel, PowerPoint) Familiarity with relevant technical software such as AutoCAD, TRICS, Junctions 9, TEMPRO, GIS, and census datasets What's on Offer Opportunity to join a high-retention, well-supported transport planning team Exposure to a wide range of development types and project scales Hybrid working with a Central London base Strong focus on professional development and career progression Inclusive, values-led culture with a clear commitment to EDI, ESG, and sustainability

Housing Complaints / Resolutions Officer Role Repairs investigation and written formal complaint responses Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries Hybrid Working Perm Role - 1 /2 days a week in the office We have a fantastic new job opportunity for a Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills

Spencer Clarke Group are seeking a Housing Support Officer for a Client in Preston. In this role, you will provide hands-on housing support, helping residents sustain their tenancies, access services, and live independently. Duties: Support residents to maintain tenancies, manage benefits, and develop independent living skills. Conduct property visits, risk assessments, and ensure health, safety, and housing compliance. Liaise with external agencies, safeguarding teams, and support services to meet resident needs. Keep accurate records, produce support plans, and address issues like anti-social behaviour or disputes. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or a similar environment. Managing a caseload and delivering person-centred support. Working with vulnerable adults, including those with complex needs. Collaborating with external agencies and multi-disciplinary teams. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: Permanent Hours: Monday to Friday, 36 hours per week ( Fridays worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Site Manager - Planned Maintenance 50-60k North West London Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Kitchen and Bathroom refurbishment program across North West London. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!

Interim Landscape Architect (Planning & Development) Location: Buckinghamshire Contract: Initial 6 months A Buckinghamshire local authority is seeking an experienced and qualified Landscape Architect to join its Planning service on an interim basis. The role will provide specialist landscape advice to support development management and ensure high-quality landscape and public realm outcomes across the district. Key Responsibilities: Providing professional landscape advice in response to planning consultations Assessing and advising on landscape and visual impacts, mitigation, and enhancement proposals Negotiating with developers, agents, and consultants to secure acceptable landscape outcomes Reviewing the design, specification, and quality of play areas and public open spaces Assessing compliance with relevant standards ahead of transfer and adoption by District or Parish Councils Working closely with planning officers, parks and open spaces teams, and other internal stakeholders About You: Qualified Landscape Architect, ideally Chartered Member of the Landscape Institute (CMLI) or equivalent Demonstrable experience in planning and development management, preferably within a local authority setting Strong understanding of landscape policy, guidance, and best practice Experience assessing technical drawings, specifications, and landscape management plans Confident communicator with proven negotiation skills Knowledge of standards relating to play areas and public open space adoption is desirable Contract Details: Interim appointment with an initial 6-month contract Day rate dependent on experience Hybrid / flexible working arrangements may be available For further information or to apply, please submit your CV outlining relevant experience.

Good Afternoon, I am currently representing Enfield C ouncil, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Supply Officer this role will be: Hybrid 1 day office based EN1 3ES The right candidate will: To negotiate with managing agents and landlords to procure and renew various forms of leased temporary and settled accommodation, to meet the needs of homeless clients to whom the Council has a statutory responsibility. Monitor, maintain and carry out all duties and responsibilities to achieve the target levels of procurement within timescales. As part of the process ensure all properties are compliant, of good quality and meet our property standards; visit accommodation to carry out condition inspections, and/or to take an inventory; and set up and raise rental payments to managing agents and landlords, as required To negotiate with managing agents, landlords and tenants to procure and allocate suitable private rented accommodation as a homeless prevention measure, or as a means of discharging duty for clients accommodated in temporary accommodation. To monitor, maintain and carry out all duties and responsibilities for the hand back of leased temporary accommodation and PRS housing; and negotiate with landlords and managing agents to minimise dilapidations claims and process payment, if required To act as a first point of contact and offer advice when dealing with landlord, managing agent and tenant enquiries and complaints, which arise as part of your day-to-day activity and through dedicated channels of communication. We require the following: Experience of working in a customer focused environment A sound knowledge of current legislation related to the acquisition and leasing of property used as TA and PRS Housing Knowledge of Housing Law (Landlord & Tenant) To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Role: Private Sector Housing Officer Rate: 48 Start date: ASAP Working pattern: 2 days on site 37hrs One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role Duties: Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home. Feel free to give me a call on (phone number removed) or email me. If this role is not suitable for you, feel free to refer someone. Kind Regards, Sakaar Lama

Job Title: Premises Officer (Caretaking, Maintenance & Cleaning) Location: Lewisham Contract: Full-time Start Date: ASAP Our client is seeking a reliable and proactive Premises Officer to join our site team at a busy college in the Lewisham area. The successful candidate will play a key role in ensuring the campus is safe, secure, clean and well maintained. Key Responsibilities Carry out day-to-day caretaking and site supervision duties Maintain a clean, safe and welcoming environment for students, staff and visitors Undertake basic maintenance and minor repairs Support room set-ups for events and daily college activities Monitor site security, including opening and closing the premises Carry out regular health and safety checks and report any issues Assist with cleaning duties as required across the site Essential Requirements Previous experience in caretaking, premises, facilities or maintenance work Willingness to undertake both maintenance and cleaning duties Good practical and organisational skills Ability to work independently and as part of a team A strong awareness of health and safety An enhanced DBS check through the Disclosure and Barring Service (must be in place or obtained prior to starting) What They Offer Full-time, stable employment A supportive working environment within an education setting Immediate start for the right candidate

Housing Enforcement Officer Northampton Contract £45 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Enforcement Officer Seeking a competent, experienced, and qualified housing enforcement officer. Must have current experience of HHSRS inspections of properties and hold a certificate of competency in the HHSRS regime. Must be able to work from the office at least 3 days per week. Must have a current driving licence and access to a vehicle insured for business use. Role requires standard DBS clearance. Desirable experience of the First Tier Housing Tribunal. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk In-depth knowledge of the Housing Acts, the Housing Health & Safety Rating System and local authorities regulatory and enforcement powers in relation to HMOs and private sector housing conditions, and their practical application In-depth knowledge of the wider enforcement options available, beyond the Housing Acts, that contribute to the delivery of improvements to the standards of accommodation for tenants In-depth knowledge of the Protection of Eviction Act 1977, and other related legislation relation to illegal eviction, retaliatory eviction, and the sustainment of residential tenancies Experience of working in a team responsible for the regulation and enforcement of standards in private sector housing, and using risk based inspection programmes, utilising the full range of enforcement options Experience of the production of enforcement cases, including giving evidence in the First Tier Tribunal or Magistrates Court for housing related matters. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Estates Officer - Electrical (Band 7) Location: NHS Trust in London Contract Length: 3-6 months Pay: £32-£34 per hour We are supporting a London NHS Trust with the recruitment of an experienced Estates Officer - Electrical (Band 7) on a 3-6 month contract. This is a senior technical role requiring strong engineering expertise, excellent organisational skills and the ability to lead statutory and technical electrical compliance across a large, complex healthcare estate. As Estates Officer - Electrical, you will be responsible for the safe, compliant and efficient management of electrical engineering services, supporting operational delivery, maintenance, statutory testing and the strategic management of electrical assets. You will play a vital role in ensuring a safe, resilient environment for patients, staff and visitors while supporting the Trust's long-term estates strategy. Key responsibilities Electrical Engineering Management Oversee and manage maintenance, installation, testing, verification, validation and commissioning of electrical plant, services and equipment Manage statutory and mandatory compliance for electrical systems including LV/HV, Generators, UPS, BMS systems and critical resilience infrastructure. Ensure electrical assets have robust maintenance regimes, including the management of electrical testing records, PAT testing, generator testing and electrical SOPs. Lead electrical incident management, including loss of power to critical clinical areas. Operational Leadership & Team Support Support the Head of Estates in delivering a responsive, professional estates service. Work collaboratively with fellow Estates Officers and cross-disciplinary teams on operational and project-related tasks. Supervise contractors, provide access to plant rooms and service areas, and ensure all works comply with Trust policies and HTM/ACOP requirements. Participate in the Estates on-call rota, providing technical support out of hours. Compliance, Safety & Governance Implement and monitor compliance with Health and Safety legislation, HTMs, ACOPs, Permit to Work systems, RAMS and Trust safety policies. Conduct and update risk assessments, maintain compliance documentation, and ensure safe systems of work are followed. Provide specialist technical advice to capital projects, including reviewing technical submissions, ensuring resilience and electrical safety in new builds and refurbishments. Strategic Planning & Reporting Chair the Electrical Safety Group, providing reports, actions and technical expertise. Analyse data, performance information and engineering outputs to support decision-making, improvement plans and estates strategy. Support Trust-wide reporting requirements including ERIC, PAM and Net Zero initiatives. Qualifications ONC/HNC or equivalent in Electrical Engineering (Essential) Degree-level qualification or equivalent experience (Desirable). Membership of a relevant professional body (Desirable). If you would like to be considered for the Estates Officer - Electrical (Band 7) contract role at £32-£34 per hour, please submit your CV for immediate review.

Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions

Repairs Supervisor Social Housing Location: Kingston Salary: Competitive Company Van & Fuel Card Our client, a leading contractor within the social housing sector, is seeking an experienced Repairs Supervisor to join their team in Kingston. This is an excellent opportunity for a motivated and organised professional to oversee day-to-day maintenance operations across a portfolio of residential properties. The Role As Repairs Supervisor, you will be responsible for managing a team of operatives and subcontractors, ensuring repairs and maintenance works are delivered efficiently, safely, and to a high standard. You will play a key role in maintaining excellent service delivery and tenant satisfaction. Key Responsibilities Supervise and support operatives carrying out reactive repairs and planned maintenance Manage daily schedules to ensure productivity and performance targets are met Conduct pre- and post-inspections to ensure quality standards Ensure all works comply with health and safety regulations Liaise with tenants, housing officers, and internal teams to resolve issues promptly Monitor materials, van stock, and resource allocation Produce reports and maintain accurate records Requirements Previous experience supervising repairs within social housing or a similar environment Strong technical knowledge across multiple trades (e.g., plumbing, carpentry, plastering, or general building) Excellent organisational and communication skills Ability to manage performance and motivate teams Full UK driving licence What s on Offer Competitive salary Company van and fuel card Stable, long-term opportunity with a reputable contractor Supportive working environment Opportunities for progression If you are an experienced Repairs Supervisor looking for your next role in Kingston, we would like to hear from you. To apply, please submit your CV or contact us directly for a confidential discussion.

Tenant Liaison Officer Location : Based in Barnsley Salary : £27,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Actaris Site Servicces are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the Thanet/ Kent area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temp to perm position. Please send cvs to be considered for this position.

PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.

Actaris Site Servicces are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the North London and Essex area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temp to perm position. Please send cvs to be considered for this position.