53 jobs found

Building Safety Officer £37,000 per annum Aylesbury, Buckinghamshire Permanent, Full Time Are you looking for an exciting opportunity to make a difference in the housing community? We re on the hunt for a dedicated and enthusiastic Building Safety Officer to join our amazing Property team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you. About the role As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive s overall success. The role will require team work and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you! Be responsible for the coordination of communication to the wider business and residents to ensure all are kept informed on regulatory requirements in compliance for all areas; fire, gas, electrical, lifts, asbestos, legionella and damp and mould and ensure support and advice is given to achieve this Be responsible for the review of fire risk assessment action evidence provided by in house teams and contractors and reviewing of fire risk assessments Support your manager in ensuring compliance with building safety and compliance as well as planned maintenance, report writing and any administration duties as required For more information, please refer to the attached job description. About us At Fairhive Homes, we re driven by a simple yet powerful vision: Homes for Living, Communities for Life This isn t just what we do; it s what we strive for every day. As a non-profit housing association, we re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we re here to make that vision a reality. In this role, you ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we re looking for. We are really proud of our initiatives to become an employer of choice, whether it s coming along to one of our Menopause Café s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you ll always have a strong network of people around you! Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can t wait to meet you! The closing date for applications will be 26th September, but we might close it early if we find the right person before this date.

Resident Liaison Officer - Social Housing Planned Works Based in Kingston upon Thames Full time, permanent 30,000 - 33,000 + car allowance OR company vehicle We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Kingston upon Thames. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed) for more information!

Eden Brown are seeking a highly experienced Housing Officer on a 12 week temporary contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with low level ASB issues - Sign Ups - Environmental issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Customer Engagement Officer Location: Hybrid and Didsbury, Manchester Salary: 30,036 up to 32,966 Full time /35 hours per week / Permanent Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide. You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully. Candidates We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential. You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact. This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Closing Date: 15 September 2025 Interview Date: 30 September 2025 For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Independent Living Officer someone to provide a specialist floating support service to all residents within Mount Green s independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives. You ll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes. Managing a designated number of IL schemes and attending each one at least once a week, you ll induct new residents to the scheme and carry out weekly welfare calls. You ll encourage contact methods that allow us to best assess the resident s wellbeing and keep up to date information about residents mobility issues affecting their ability to evacuate in the emergency key safe , keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You ll ensure that your schemes are well managed and comply with health and safety regulations. The ideal candidate will: Have an understanding of risk, particularly risks experienced by older people. Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions. Have an understanding of risk, particularly risks experienced by older people. Have experience engaging with residents, offering creative solutions and ensuring residents voices are heard. Be an excellent communicator (both written and verbal) Have knowledge of housing and associated legislation including Health and Safety. Have experience working with a diverse customer base and addressing individual needs. Have experience dealing with complaints and finding innovative solutions. Have experience supporting residents with low-level ASB cases. Be able to foster effective relationships internally and externally. Be proficient in IT and in particular Office 365 and housing management software. Be able to analyse data You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Closing Date 17th September 2025. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

Job Title: Tenancy Officer Location: Liverpool / St Helens / Warrington Salary: 30,498 per annum Contract: Full-time About the Role We are looking for a Tenancy Officer to join our Neighbourhood Housing Team, managing a wide range of tenancy-related requests and ensuring they are resolved within required timescales. This role is fast-paced and varied, requiring strong interpersonal skills, excellent attention to detail, and the ability to work both independently and collaboratively with colleagues across departments. No two days will be the same - you'll be dealing with everything from mutual exchanges to tenancy changes, bereavement-related matters, permissions, and customer enquiries, always ensuring compliance with policies, legislation, and service standards. Key Responsibilities: Manage tenancy processes traditionally handled by Neighbourhood Officers, making decisions in line with policy and legislation. Process mutual exchange requests, tenancy changes, assignments, and succession claims. Deal sensitively with bereavement calls and related investigations. Respond to permission requests and communicate decisions to tenants. Support front-line teams with case-specific enquiries. Manage initial responses to customer complaints. Oversee garage lettings. Identify opportunities for process improvements to increase efficiency. Collaborate with internal teams to deliver tailored, high-quality customer service. Maintain confidentiality and compliance with data protection at all times. Requirements: GCSEs (or equivalent) in Maths and English at Grade C or above. IT literate, with strong Microsoft Office skills. CIH Level 3 qualification or willingness to work towards. Experience working with a range of stakeholders and customers. Excellent communication, influencing, and collaboration skills. Ability to work flexibly, prioritise workload, and meet deadlines. Resilience, motivation, and a commitment to continuous improvement. What We Offer: Competitive salary of 30,498 per annum. Opportunity to work in a dynamic and supportive team. A role where you can make a real difference to tenants' lives. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC

I MH Recruitment are currently seeking an experienced Estate Officer who will work collaboratively with other neighbourhood focused services to provide a quality environment for all Manchester residents. Duties Performing gardening and common area grounds maintenance and improvement works across all housing properties stock. Carry out waste clearance of tipped or discarded materials which may include bulky household items. Undertake a range of planned or reactive miscellaneous tasks within the scope and purpose of the job as requested. Providing a high quality scheduled and reactive janitorial service to the communal areas of buildings managed by MCC housing services. Requirements Full UK driving licence. Capable of driving a ford transit tipper sized vehicle. Hours & Pay Monday - Friday. 8:00am-16:00pm. Starting at 15.43 P/H. Weekly pay whilst through agency. Interested? Please apply with an up to date CV! For further information, please call the office on (phone number removed)! Job Type: Full-time Experience: driving a ford transit tipper sized vehicle.: 1 year (required) Maintenance: 2 years (preferred) Licence/Certification: Full UK Driving Licence (required)

Neighbourhood Assistant Location: Liverpool Salary: 26,824 per annum / 16.25 per hour (paye umbrella) Contract: Full-time / Temp to Perm About the Role We are looking for a proactive and organised Neighbourhood Assistant to join our team in Liverpool. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service. You'll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently. Key Responsibilities Provide administrative and clerical support to the Neighbourhood Housing Team. Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach. Assist with estate management activities such as estate walkabouts and community events. Process purchase orders, invoices, and petty cash in line with financial procedures. Arrange appointments, manage diaries, and organise meetings. Handle correspondence, manage emails, and maintain electronic filing systems. Liaise with internal teams to support tenancy management and income maximisation. Promote digital engagement and self-service options for tenants. Uphold Health & Safety, safeguarding, and data protection policies. About You We're looking for someone who is: Customer-focused, with excellent communication skills (face-to-face, phone, and written). Highly organised, with strong attention to detail. Able to work independently and as part of a team. Flexible, adaptable, and willing to work occasional evenings/weekends. Competent in using Microsoft Office and digital platforms. Essential Criteria GCSE (or equivalent) in English and Maths. Understanding of data protection and safeguarding. Commitment to equality, diversity, and inclusion. Strong sense of integrity and professionalism. Desirable CIH Level 3 in Housing (or willingness to work towards). Experience in a neighbourhood or housing-related setting. Familiarity with tenancy sustainment and community engagement initiatives. What's on Offer A supportive and friendly working environment. Opportunities for professional development. A role where you can make a real difference to the community. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDL

Resident Liaison Officer - Social Housing Planned Works Based in St Albans Full time, permanent 30,000 DOE + car allowance OR company vehicle Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in St Albans. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Officer - Social Housing Planned Works Based in Slough Full time, permanent 33,000+ package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Slough. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed) for more information!

Resident Liaison Officer - Social Housing Planned Works Based in East London with travel Full time, permanent 32,000 - 36,000 per annum + car allowance OR company van Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in East London (with occasional travel required to West London). It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Housing Partner (Housing Officer) Bracknell, Berkshire 6 month Fixed Term Contract Mon to Fri 9am to 5pm (hybrid position) 26 per hour Responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work. Requirements Level 3 or equivalent CIH housing qualification or be committed to enrol within the first 12 months and successfully complete in a reasonable time period. GCSE pass in Maths and English, or equivalent Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field. UK drivers license - requirement to drive own car PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC

Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Housing Officer Salary: £40,000 £45,000 Location: Hybrid patch based with home working An opportunity for an experienced housing professional to take responsibility for managing a diverse patch, ensuring safe, well-maintained neighbourhoods and positive tenant relationships. The role will involve: Handling tenancy and estate management cases from start to resolution Tackling anti-social behaviour, tenancy breaches, and fraud cases Carrying out estate inspections and ensuring compliance with safety standards Supporting new tenant sign-ups and onboarding processes Working with residents and partner agencies to improve community outcomes What s needed: Proven experience in tenancy, neighbourhood, or housing management Strong knowledge of housing legislation and ASB casework Excellent communication and problem-solving skills Full UK driving licence and access to a vehicle

Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!

Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Adecco - Housing are working with a prominent organisation in the housing sector, who are seeking a highly skilled and dedicated Housing Officer to join their team on a 3-6 month temporary basis . This is an exciting opportunity to make a positive impact on individuals and communities by providing excellent housing management support. As a Housing Officer, you will be responsible for ensuring that all properties under your management are safe , well-maintained , and compliant with relevant regulations. You will oversee tenancy management , leasehold management, resident involvement, including dealing with enquiries , conducting inspections , and additionally, you will collaborate with other departments to address repairs and maintenance issues promptly. Role: Housing Officer (Temporary) Pay: 18-19.50 P/H Start date: ASAP There is no requirement for driving in this role , and the working pattern is full time. The successful candidate will have the opportunity to make a tangible difference in people's lives while working with a supportive and passionate team. Key Responsibilities Tenancy & Estate Management Conduct regular estate inspections , tackling issues like ASB, repairs, fly-tipping, and caretaking standards. Investigate tenancy breaches (e.g., subletting, hoarding) and support enforcement action. Respond to ASB reports , referring complex cases to the ASB Officer. Engage with residents to identify vulnerabilities and refer to support services. Carry out tenant audits and monitor communal repairs and environmental issues. Resident Engagement & Support Build positive relationships with residents through estate visibility and regular contact. Attend walkabouts, meetings, and forums-capturing and acting on resident feedback. Provide enhanced support to vulnerable tenants and promote community cohesion. Work with residents and the EMB to develop and monitor estate improvement plans . Collaboration & Performance Work across teams (repairs, income, caretaking, leasehold) to deliver a joined-up local service. Maintain accurate records and case notes in housing systems. Monitor estate performance , support service improvement, and contribute to reviews To excel in this role, you should possess strong communication and interpersonal skills, enabling you to build positive relationships with tenants and stakeholders. You must have a solid understanding of housing management principles , including tenancy agreements and relevant legislation . The ability to prioritise tasks effectively, display sound judgement, and work well under pressure in a fast-paced environment is essential. Key Requirements: Proven experience in housing management or a relevant field. Deep understanding of tenancy management and regulatory compliance . Excellent communication and customer service skills. Strong organisational abilities and the ability to multitask. Proficiency in using housing management software and Microsoft Office Suite. Ability to work well independently and as part of a team. If you are ready for a challenging role that allows you to contribute to the betterment of communities and showcase your housing management expertise, apply now. Please note: Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Don't miss out on this fantastic opportunity to join the team as a Housing Officer , click 'Apply' now!

Housing Officer Location: Didsbury, Manchester Salary: from 30,036 - 32966 (Pay Review Pending) Full time / 35 hours per week / Permanent About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. Candidates Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Monday 8 September 2025 I nterview Date: Wednesday 17 and Thursday 18 September 2025 For an informal discussion please contact Nicolla Pawson, on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.