Housing Officer x 4 3 Month contract 37 hours per week £20.75 plus holiday pay, £23.25 including Holiday pay, £27.10 Umbrella Hybrid working throughout Devon and Cornwall - patches allocated according to your location BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: Provide outstanding service and support for customers, handling queries, permissions and tenancy management. Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements. Manage cases of tenancy breaches, including the Safeguarding of customers. Oversee estate standards and service contract to ensure value for money and a high-quality living environment. Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. You should have: Experience in social housing with experience of tenancy, estate and housing management. Strong interpersonal skills. Excellent organisational skills to manage competing priorities in a fast-paced environment. Have an excellent customer focus, with an ability and drive to improve customer satisfaction. Hold a full UK driving licence and access to a suitable vehicle. For further information about this Housing Officer vacancy, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
16/04/2026
Contract
Housing Officer x 4 3 Month contract 37 hours per week £20.75 plus holiday pay, £23.25 including Holiday pay, £27.10 Umbrella Hybrid working throughout Devon and Cornwall - patches allocated according to your location BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: Provide outstanding service and support for customers, handling queries, permissions and tenancy management. Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements. Manage cases of tenancy breaches, including the Safeguarding of customers. Oversee estate standards and service contract to ensure value for money and a high-quality living environment. Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. You should have: Experience in social housing with experience of tenancy, estate and housing management. Strong interpersonal skills. Excellent organisational skills to manage competing priorities in a fast-paced environment. Have an excellent customer focus, with an ability and drive to improve customer satisfaction. Hold a full UK driving licence and access to a suitable vehicle. For further information about this Housing Officer vacancy, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
15/04/2026
Seasonal
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
15/04/2026
Full time
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Cheltenham Borough Council
Cheltenham, Gloucestershire
Are you ready to shape the future of a council's valuable commercial property portfolio? Cheltenham Borough Council has an exciting Head of Strategic Asset Management and Estates opportunity! Location: Cheltenham, GL50 9SA Salary: £64,728 - £72,578 per annum Job Type: Full-Time, Permanent Closing Date: Thursday 30th April 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Head of Strategic Asset Management and Estates - The Role: You will lead the strategic management of every commercial building, asset, and investment owned by the Council, ensuring they generate income, support services, or contribute to long-term financial stability. You will manage a team of Estates Surveyors and collaborate closely with colleagues, partners, and political leaders to deliver a portfolio that works hard for the organisation. This role demands commercial thinking to help the Council make informed decisions about which properties to retain, improve, repurpose, or dispose of. Head of Strategic Asset Management and Estates - Key Responsibilities: - Manage a team of Principal and Estates Surveyors across the Council's commercial property portfolio and land assets - Lead delivery of the commercial asset management strategy, including ownership and management of key asset data to inform critical decisions - Work with finance colleagues to align asset management decisions with medium-term financial requirements - Support improvement of the commercial asset portfolio through disposals, acquisitions, valuations, and tenant management - Lead and support infrastructure projects and inward investment, developing options for existing assets that maximise benefit to the Council - Lead annual valuations of land and buildings for the Statement of Accounts, including the housing portfolio - Build relationships with stakeholders and other public sector organisations through partnership forums Head of Strategic Asset Management and Estates - You: - Fully qualified Estates Surveyor or equivalent experience, ideally MRICS qualified - Experience managing, coaching, and supporting multi-disciplinary estates teams - Proven experience formulating and implementing asset management strategies in commercial and housing sectors - Experience advising and influencing senior officers and elected Members - Strong analytical skills with ability to interpret data and translate complex financial information into accessible formats - Experience producing business cases that support key organisational decision-making - Ability to work under pressure, meet strict deadlines, and think on your feet in meetings - Understanding of Public Sector Procurement Regulations Benefits: - Excellent pension scheme through the Local Government Pension Scheme - 26 days holiday (pro rata), rising to 31 days (pro rata) after five years, plus Bank Holidays - Flexible and agile working environment with opportunities to work from home and flexible hours - Comprehensive learning and development programme - Two days (pro rata) paid volunteering time - Enhanced maternity and paternity schemes - Free counselling services - Healthcare Cashback Plan access after successful probation completion - Cycle to work scheme - Low-cost town centre parking - Commitment to employee wellbeing Closing Date: Thursday 30th April 2026 To submit your CV for this exciting Head of Strategic Asset Management and Estates opportunity, click Apply today!
13/04/2026
Full time
Are you ready to shape the future of a council's valuable commercial property portfolio? Cheltenham Borough Council has an exciting Head of Strategic Asset Management and Estates opportunity! Location: Cheltenham, GL50 9SA Salary: £64,728 - £72,578 per annum Job Type: Full-Time, Permanent Closing Date: Thursday 30th April 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Head of Strategic Asset Management and Estates - The Role: You will lead the strategic management of every commercial building, asset, and investment owned by the Council, ensuring they generate income, support services, or contribute to long-term financial stability. You will manage a team of Estates Surveyors and collaborate closely with colleagues, partners, and political leaders to deliver a portfolio that works hard for the organisation. This role demands commercial thinking to help the Council make informed decisions about which properties to retain, improve, repurpose, or dispose of. Head of Strategic Asset Management and Estates - Key Responsibilities: - Manage a team of Principal and Estates Surveyors across the Council's commercial property portfolio and land assets - Lead delivery of the commercial asset management strategy, including ownership and management of key asset data to inform critical decisions - Work with finance colleagues to align asset management decisions with medium-term financial requirements - Support improvement of the commercial asset portfolio through disposals, acquisitions, valuations, and tenant management - Lead and support infrastructure projects and inward investment, developing options for existing assets that maximise benefit to the Council - Lead annual valuations of land and buildings for the Statement of Accounts, including the housing portfolio - Build relationships with stakeholders and other public sector organisations through partnership forums Head of Strategic Asset Management and Estates - You: - Fully qualified Estates Surveyor or equivalent experience, ideally MRICS qualified - Experience managing, coaching, and supporting multi-disciplinary estates teams - Proven experience formulating and implementing asset management strategies in commercial and housing sectors - Experience advising and influencing senior officers and elected Members - Strong analytical skills with ability to interpret data and translate complex financial information into accessible formats - Experience producing business cases that support key organisational decision-making - Ability to work under pressure, meet strict deadlines, and think on your feet in meetings - Understanding of Public Sector Procurement Regulations Benefits: - Excellent pension scheme through the Local Government Pension Scheme - 26 days holiday (pro rata), rising to 31 days (pro rata) after five years, plus Bank Holidays - Flexible and agile working environment with opportunities to work from home and flexible hours - Comprehensive learning and development programme - Two days (pro rata) paid volunteering time - Enhanced maternity and paternity schemes - Free counselling services - Healthcare Cashback Plan access after successful probation completion - Cycle to work scheme - Low-cost town centre parking - Commitment to employee wellbeing Closing Date: Thursday 30th April 2026 To submit your CV for this exciting Head of Strategic Asset Management and Estates opportunity, click Apply today!
Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London. In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes. Duties: Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation Liaise with residents, internal teams, and external partners to gather evidence and resolve cases Maintain accurate case records and produce clear, professional written responses Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience handling complaints, including complex and high-risk cases Direct experience working with homelessness services and statutory decision-making Experience managing cases involving housing register applications and temporary accommodation Experience using case management systems within a local authority or similar environment What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
08/04/2026
Contract
Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London. In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes. Duties: Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation Liaise with residents, internal teams, and external partners to gather evidence and resolve cases Maintain accurate case records and produce clear, professional written responses Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience handling complaints, including complex and high-risk cases Direct experience working with homelessness services and statutory decision-making Experience managing cases involving housing register applications and temporary accommodation Experience using case management systems within a local authority or similar environment What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Spencer Clarke Group are seeking a Community Homelessness Officer for a Local Authority Client in Southwest London. In this role, you will proactively support residents at risk of homelessness through early intervention, community-based casework, and person-centred prevention support. Duties: Deliver early intervention and homelessness prevention support to residents in the community Manage and progress a complex caseload independently and proactively Work collaboratively with partner agencies to coordinate holistic support Maintain accurate case records in line with legislation, policy, and local procedures Qualifications and Experience: The successful candidate will have the following skills / experience: Direct experience supporting clients in housing, homelessness, or community services Managing complex caseloads and delivering person-centred interventions Using case management systems and maintaining accurate records Collaborating with multi-agency teams and community partners What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
07/04/2026
Contract
Spencer Clarke Group are seeking a Community Homelessness Officer for a Local Authority Client in Southwest London. In this role, you will proactively support residents at risk of homelessness through early intervention, community-based casework, and person-centred prevention support. Duties: Deliver early intervention and homelessness prevention support to residents in the community Manage and progress a complex caseload independently and proactively Work collaboratively with partner agencies to coordinate holistic support Maintain accurate case records in line with legislation, policy, and local procedures Qualifications and Experience: The successful candidate will have the following skills / experience: Direct experience supporting clients in housing, homelessness, or community services Managing complex caseloads and delivering person-centred interventions Using case management systems and maintaining accurate records Collaborating with multi-agency teams and community partners What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
07/04/2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
29/01/2025
Seasonal
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
