2 jobs found

Temporary Accommodation Decant Officer Westminster Contract 19.84 per hour PAYE or 25.83 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Capital Investment Manager This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Working Pattern: Full-time, flexible/agile working available- MUST BE ABLE TO WORK IN VICTORIA A proactive and empathetic Temporary Accommodation Decant Officer to support our housing services team. This role is pivotal in ensuring that residents in temporary accommodation are managed with care, efficiency, and dignity during decant processes. You will be responsible for managing queries, maintaining accurate records, and ensuring temporary accommodation is matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents. Accurately record and case manage all queries received. Update housing systems and spreadsheets as required. Independently drive workstreams and resolve issues proactively. Communicate empathetically and effectively via telephone, email, and other channels. Assess and match types of temporary accommodation to customer needs, ensuring suitability and efficient utilisation. Collaborate with internal teams and external partners to support decant processes. The ideal candidate will demonstrate: Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable. Strong written and numerical skills. Proven ability to manage cases and maintain accurate records. Excellent telephone and interpersonal communication skills. Ability to work effectively in a fast-paced, dynamic environment. A customer-first mindset, with empathy and understanding at the heart of all interactions. Additional Information No budget or line management responsibilities. Flexible/agile working arrangements available. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately