7 jobs found

Spencer Clarke Group are seeking a Housing Advice and Options Manager for a Local Authority Client in Northamptonshire. In this role, you will lead and develop a housing advice and homelessness prevention service, delivering effective support to residents and reducing the need for temporary accommodation. Duties: Lead and manage the housing advice and homelessness prevention service to deliver high-quality outcomes. Oversee casework, assessments, and performance to ensure compliance with legislation and best practice. Manage budgets, resources, and staff to achieve service objectives efficiently. Build strong partnerships to improve prevention, early intervention, and housing solutions. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience managing housing advice or homelessness prevention services. Strong leadership skills, including team management, mentoring, and staff development. Experience in performance management, service improvement, and budget oversight. Track record of working collaboratively with partners to deliver effective housing solutions. What's on offer: Salary: 250 per day may negotiate higher for exceptional candidates, based on experience Contract type: 6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We're recruiting a highly experienced and strategic Housing Options Service Manager to lead a large, fast-paced housing advice and homelessness prevention service. This senior leadership role is responsible for delivering statutory housing duties, driving service transformation, and improving outcomes for residents through proactive homelessness prevention, effective rehousing pathways, and strong partnership engagement. This is a key role within Housing, with responsibility for leading multi-disciplinary teams, shaping policy and strategy, and ensuring high-quality frontline service delivery across assessment, prevention, allocations, and temporary accommodation management. The Role Lead and manage Housing Options services, delivering high-quality housing advice, homelessness prevention, and rehousing functions. Oversee statutory homelessness assessments and ensure legal compliance across all housing duties. Drive service improvements through evidence-led decision making, performance management, and operational transformation. Lead on the delivery of allocations policy, housing register operations, lettings, and access to affordable and private rented housing. Act as senior point of escalation for complex and high-risk cases, ensuring sensitive and compliant case resolution. Manage relationships and represent the service across internal departments, registered providers, voluntary sector partners, and multi-agency forums. Provide strong leadership to a large workforce (c.150 FTE), embedding a culture of accountability, customer focus, and continuous improvement. Contribute to and support the development of homelessness strategies, temporary accommodation plans, and private sector engagement approaches. Oversee contract performance, operational budgets, and delivery of emergency/temporary accommodation provision. Deputise for the Head of Service and play an active role in senior leadership and out-of-hours emergency response. Key Requirements Proven leadership experience within Housing Options, Homelessness Prevention, or a related statutory housing function. Strong working knowledge of Housing Act 1996, Homelessness Reduction Act, allocations legislation, and best practice in homelessness services. Experience managing large teams and driving performance in complex frontline housing services. Demonstrable track record in service improvement, change management, and delivering value for money. Excellent stakeholder management and partnership working skills across statutory, voluntary, and private sector housing networks. Confident decision-maker with experience handling high-profile or politically sensitive cases. Strong financial awareness, organisational leadership capabilities, and ability to influence at senior level. Housing qualification or equivalent senior-level experience in homelessness and housing policy. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Our London Borough is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).

MMP Consultancy are working with a fantastic organisation to recruit Housing Options Manager to join them on Temporary Basis, in Northampton. Key Responsibilities: Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the clients meets its statutory duties in line with legislation, guidance, caselaw and the clients Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity Lead in the procurement, development, management and future improvements to the clients housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Requirements: Educated to degree standard and /or with a relevant housing qualification or demonstrate equivalent capability Evidence of continuing professional development Detailed, up to date knowledge of homelessness legislation, including a practical understanding of the routes to a legal challenge. Experience of managing successful and effective housing services in a relevant context Experience of successful performance management including demonstrable experience of improving housing services Experience of managing budgets, including forecasting expenditure and obtaining value for money through procurement Excellent verbal and written communication skills to ensure that consistent and clear messages are delivered to a variety of audiences Business acumen and commercial awareness, with the ability to analyse data/spreadsheets/reports and contracts to identify salient issues

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)