8 jobs found

Tenancy Support Caseworker (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Register Assessment Officer Location: Epping, Essex Contract: Full-Time, Temporary (3 Months) 37 Hours per Week Pay Rate: £19.09 PAYE / £24.44 Umbrella We are pleased to be supporting in the recruitment of a Housing Register Assessment Officer for an initial 3-month temporary assignment. This is an exciting opportunity to play a key role in delivering vital housing services within a dynamic local authority environment. Purpose of the Role As a Housing Register Assessment Officer, you will be responsible for the effective maintenance and administration of the Council s Housing Register. You will ensure compliance with relevant housing legislation, including the Housing Act 1996 (Parts VI & VII, as amended) and the Homelessness Reduction Act 2017, while delivering a high-quality, customer-focused service. Key Responsibilities Assess housing applications in line with legislation, policy, and the Council s allocation scheme, ensuring accurate banding decisions Interpret and apply housing law, case law, and statutory guidance Provide clear, comprehensive housing advice to applicants Support the Rehousing Team Manager in delivering an innovative and high-performing service Maintain accurate records and contribute to efficient, digitally focused processes Build and maintain strong relationships with customers, stakeholders, and partners Represent the service at meetings and user groups where required Skills, Knowledge & Experience Relevant qualification or equivalent experience demonstrating strong literacy and numeracy skills Experience within housing, local government, or a similar complex organisation (e.g. Local Authority or Registered Social Landlord) Strong understanding of housing legislation and policy Experience in a customer service environment Ability to analyse information and produce clear, concise written reports Excellent communication skills with the ability to build effective working relationships Understanding of safeguarding responsibilities relevant to the role Politically aware with an understanding of challenges facing local government Comfortable using technology to support modern service delivery Attendance at off-site meetings may be required (via public transport, personal vehicle, or council vehicle where available) Duties may evolve in line with service needs, consistent with the level of the role To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Team Manager Tenancy Rights, Advice & Enforcement Lambeth Contract £29.79 per hour PAYE or £38.97 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Team Manager Tenancy Rights, Advice & Enforcement Minimum 2 days per week A Team Manager within a new Renters Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team, a key position to enforce the rights of private rented tenants under the new Renters Rights Act legislation, tackle harassment and unlawful eviction and uphold the council s regulatory responsibilities. The position is until March 2027. This is one of many roles we are recruiting for please visit our website colbernlimited co uk The new manager will oversee a dedicated team of 4 officers who will provide specialist support and advice in response to new duties under the Renters Rights Act. The team will be central to delivering a fairer and safer private rented sector in Lambeth, acting also as a homelessness prevention tool. The Team Manager will provide strategic leadership, expert technical expertise, and staff management across advice, casework, and enforcement activity relating to the advertising, letting and ending of private rented sector tenancies . You will build a high performing team, ensuring residents receive accurate, timely, person-centered advice on their rights and protections, and that breaches of tenancy law are investigated and enforced lawfully, proportionately, and consistently. Enforcement action will involve evidence collection up to standards admissible in court, leading for the council with Legal on bringing cases to court for criminal prosecution or issuing and collecting civil penalty fines. You will work closely with Homelessness Prevention and partners across ASC, CSC, Health, VAWG services and voluntary sector organisations. This is a unique opportunity to drive forward a new offer, strengthen operational practice, and enhance the council s impact on tenancy rights and unlawful eviction prevention. We are looking for colleagues who can demonstrate: A good knowledge of tenancy law and security of tenure, unlawful eviction, harassment, and investigatory frameworks Experience managing or supervising complex casework within a statutory or regulatory context The ability to lead service improvements, develop operational policy, and maintain high-quality standards Strong leadership, communication and partnership-working skills A proactive, resident-centred and trauma-informed approach to working with residents If you re passionate about tenants rights, and ready to lead a specialist team delivering critical regulatory functions, we d be delighted to hear from you PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Housing Options Officer Are you a specialist in social housing that has Housing Options experience? Are you able to push yourself to reach performance targets? The London Borough are looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Structured supervision and appropriate training/support will be given prior so they can confidently carry out their role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)