5 jobs found

Head Of Housing Location: Delamere Street, CW1 2JZ Start Date: ASAP Contract Duration: 6+ Months Working Hours: 37 hours per week Pay Rate: £ 39.53 Per Hour Job Ref: (phone number removed) Job Responsibilities Provide strategic leadership and direction for Housing Services within the Council. Lead the development and delivery of the Council s housing strategy in line with corporate objectives and statutory requirements. Oversee housing operations including homelessness prevention, housing advice, allocations, temporary accommodation, and housing standards. Ensure compliance with all relevant housing legislation, regulatory frameworks, and safeguarding responsibilities. Act as the Council s lead advisor on housing policy, strategy, and service delivery. Manage budgets effectively, ensuring financial control, value for money, and efficient resource allocation. Drive service improvement, transformation initiatives, and performance management across housing services. Build and maintain strong partnerships with registered providers, developers, voluntary sector organisations, and other stakeholders. Lead, motivate, and develop senior managers and wider housing teams to deliver high-quality, customer-focused services. Represent the Council at regional meetings, partnerships, and external forums. Prepare and present reports, briefings, and recommendations to senior leadership and elected members. Ensure robust risk management, governance, and performance reporting arrangements are in place. Person Specification Must Have Significant senior leadership experience within a housing or local authority environment. In-depth knowledge of housing legislation, homelessness duties, and regulatory requirements. Proven experience of strategic planning and delivering housing services at scale. Strong financial management experience, including budget oversight and resource planning. Demonstrated ability to lead organisational change and service transformation. Experience managing multi-disciplinary teams and developing high-performing services. Strong stakeholder management skills with the ability to influence at senior level. Excellent written and verbal communication skills, including report writing and presentations. Evidence of delivering measurable service improvements and performance outcomes. Eligibility to work in the UK. Nice to Have Relevant professional qualification in Housing, Public Administration, Planning, or related discipline. Experience working within a politically sensitive environment. Knowledge of regional housing markets and development frameworks. Experience working collaboratively with housing associations and private sector partners. Membership of a relevant professional body (e.g., CIH or equivalent). Experience leading digital transformation or innovation within housing services. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.

We're recruiting an experienced Housing Review Officer to lead on statutory housing and homelessness reviews under the Housing Act 1996. This is a specialist role within the Housing Service, responsible for conducting complex reviews relating to homelessness duties, suitability of accommodation and housing register decisions. The successful candidate will require detailed legislative knowledge, strong analytical skills and the ability to produce legally robust decisions within statutory timescales. The Role Lead and administer statutory reviews under Part VI and Part VII of the Housing Act 1996. Conduct s.202 reviews relating to homelessness decisions, suitability of temporary accommodation and discharge of duty. Undertake s.166a reviews in relation to Housing Register decisions. Certify what housing duty is owed and how that duty should be discharged in accordance with legislation and policy. Assess the reasonableness of decisions in light of legislation, case law and the Homelessness Code of Guidance. Draft legally robust and comprehensive decision letters. Consider and determine whether interim accommodation under s.188(3) should be provided pending review outcomes. Liaise with Legal Services in respect of judicial reviews and s.204 County Court appeals. Prepare court documentation, instruct Counsel and attend court where required. Respond to legal challenges regarding temporary accommodation and allocations decisions. Provide advice, feedback and guidance to Housing Advisers, Allocations and Temporary Accommodation teams. Prepare reports on review volumes, outcomes and statutory compliance. Deliver training and briefings to officers on legal developments and case law. Maintain accurate case records and ensure all databases and systems are up to date. Respond to correspondence from Councillors, MPs, solicitors and senior stakeholders. Identify potential abuse of process and liaise with Corporate Anti-Fraud where appropriate. Deputise for the Reviews Manager where required. Key Requirements Detailed knowledge of the Housing Act 1996 (Parts VI & VII). Strong understanding of the Homelessness Reduction Act 2017 and associated Regulations. Knowledge of the Homelessness Code of Guidance and relevant case law. Experience conducting statutory homelessness and suitability reviews. Working knowledge of allocations legislation and Housing Register processes. Understanding of welfare benefits, immigration and eligibility legislation. Experience drafting legally robust decision letters and reports. Experience liaising with Legal Services and responding to judicial reviews or appeals. Strong analytical and investigative skills. Excellent written and verbal communication skills. Ability to manage complex caseloads and work to statutory deadlines. Ability to work independently while contributing effectively within a team. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Review Officers, Senior Housing Options Officers and Homelessness specialists across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced homelessness and reviews professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)