12 jobs found

My client is seeking a proactive and compassionate Housing Options Officer to join our Housing Services team. In this rewarding frontline role, you will provide high-quality housing advice, homelessness prevention support , and case management services to residents in housing need. This is a hybrid working role with a strong hourly rate to match. You will work closely with applicants to assess their circumstances, explore all available housing options , and implement tailored solutions that promote sustainable housing outcomes. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Assess homelessness applications and determine statutory duties Develop and manage Personalised Housing Plans (PHPs) Negotiate with landlords, agents, and support services to prevent homelessness Manage a caseload of clients with varying and often complex needs Maintain accurate case records and ensure compliance with relevant legislation and policies Work collaboratively with internal departments and external partners About You Experience in housing options , homelessness, or a related advisory role Strong knowledge of housing legislation and welfare benefits Excellent communication and negotiation skills The ability to manage a busy caseload and meet deadlines Empathy, resilience, and a solution-focused mindset Strong IT and case management skills If you are have experience within Housing Options and are keen to get into your next role then please apply today!

We're recruiting an experienced Housing Options Officer to join a busy Housing Service delivering homelessness prevention, statutory homelessness functions and supporting affordable housing outcomes. This is a varied frontline role combining Housing Options and Part VII homelessness work with involvement in securing affordable housing delivery through Section 106 agreements. The successful candidate will manage a complex caseload, prevent homelessness wherever possible and contribute to maximising affordable housing outcomes through an understanding of viability assessments and close working with Legal and Planning colleagues. Office presence is required at least once per week, and the role includes participation in a phone duty rota. The Role Deliver a comprehensive Housing Options and Homelessness Prevention service in line with statutory duties. Provide face-to-face, telephone and online housing advice to customers experiencing housing difficulties. Conduct housing needs assessments and explore all prevention options prior to progressing homelessness applications. Assess homelessness applications under Part VII of the Housing Act 1996, including acceptance, refusal and referrals to other authorities. Make decisions regarding temporary accommodation placements and liaise with Housing Assistants to arrange sign-ups and benefit support where appropriate. Manage a personal caseload, maintaining accurate and detailed case records in line with procedures and performance targets. Investigate and seek to resolve landlord and tenant disputes, promoting awareness of rights and responsibilities. Gather evidence in cases of harassment or illegal eviction under the Protection from Eviction Act 1977 and prepare prosecution files where required. Provide expert housing advice, particularly to those living in the private rented sector, to prevent homelessness. Play a key role in securing the best possible affordable housing outcomes from Section 106 agreements, including understanding viability assessments and working closely with Planning and Legal teams. Respond to Members' enquiries and draft responses to complaints in line with procedures. Deliver outreach visits to homes, prisons, hostels, hospitals and other relevant locations as required. Participate in a pre-arranged phone duty rota and out-of-hours homelessness advice rota where applicable. Achieve individual performance targets and contribute to team objectives. Work collaboratively with internal departments and external agencies to maximise prevention outcomes. Keep up to date with legislation, case law and best practice to ensure compliance. Key Requirements Strong knowledge of homelessness legislation, particularly Part VII of the Housing Act 1996. Comprehensive understanding of homelessness prevention and Housing Options approaches. Experience assessing homelessness applications and making statutory decisions. Understanding of affordable housing delivery through Section 106 agreements and viability considerations. Experience working with Planning or Legal colleagues in relation to housing delivery is desirable. Experience managing complex caseloads and meeting performance targets. Ability to manage challenging situations calmly and professionally. Knowledge of landlord and tenant law, including illegal eviction and harassment provisions. Strong written and verbal communication skills, including formal report writing. Experience working in partnership with local authorities, housing providers and external agencies. Ability to travel within the Borough and attend the office at least once per week. Enhanced DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Officers, Homelessness Officers and Prevention Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced Housing Needs professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Are you an experienced Housing Options Officer confident managing full homelessness caseloads from assessment to decision? We're working with a Local Authority in Berkshire looking for an experienced Housing Options Officer to join their team on a temporary contract. This is a full case-holding role where you'll manage prevention and relief duties in line with the Homelessness Reduction Act 2017, complete detailed housing assessments, issue legally sound S184 decisions, and draft and review Personalised Housing Plans. Key responsibilities include: Managing prevention and relief caseloads from application through to duty discharge Issuing robust S184 decisions in line with current legislation and case law Drafting, updating and monitoring Personalised Housing Plans Negotiating with landlords and progressing private sector prevention options Maintaining accurate records and updating cases on Jigsaw We're looking for someone with recent Local Authority Housing Options experience who can manage a busy caseload independently and produce clear, defensible written decisions. Experience using Jigsaw is highly desirable. The role offers a hybrid working pattern with 1 day per week in the office and is paying 30- 32 per hour depending on experience. Know someone suitable? Refer a Housing Options Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)

Are you an experienced Prevention Officer with recent Local Authority experience under the Homelessness Reduction Act 2017? We're working with a Local Authority in East Sussex looking for an experienced Prevention Officer to support their Housing Options service on a temporary basis. This is a case-holding role focused on early intervention and preventing homelessness wherever possible. You'll be managing a varied caseload of applicants threatened with homelessness, completing detailed assessments, issuing S184 decisions, and progressing cases in line with the Homelessness Reduction Act 2017. The role will involve responding to Duty to Refer cases, mediating with landlords and family members, negotiating with the private rented sector, and supporting access to Deposit Guarantee and Rent in Advance schemes. You'll also work closely with Housing Associations and partner agencies to ensure proactive prevention and sustainable outcomes. We're looking for someone who: Has recent Local Authority experience in homelessness prevention Is confident making legally robust decisions under the HRA 2017 Can manage a busy caseload and hit the ground running Has strong knowledge of welfare benefits and affordability assessments This is a hybrid position requiring 2 days per week in the office , with flexibility to work remotely on other days. The rate is dependent on experience . If you're an experienced Prevention Officer available for your next contract, I'd love to speak with you. Know someone suitable? Refer a Prevention Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)

We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017 Carry out homelessness assessments and develop Personalised Housing Plans (PHPs) Prevent and relieve homelessness through early intervention and case management Make statutory decisions and issue notifications in accordance with legislation Work with landlords, housing providers, and partner agencies to secure accommodation Manage a caseload effectively, maintaining accurate case records Support vulnerable customers, safeguarding adults and children where required Attend court as required, including possession and homelessness-related cases Ensure services are delivered in line with policies, procedures, and performance targets About You Experience in housing options, homelessness prevention, or a related housing role Strong knowledge of housing legislation and statutory homelessness duties Excellent communication, negotiation, and problem-solving skills Ability to manage a complex caseload and make sound decisions under pressure Strong IT skills and experience using housing management systems Commitment to equality, diversity, and delivering excellent customer service If you have the relevent skills then please apply today!

Housing Options Team Manager - Assessment Reviews & Rough Sleeping Local Authority - South East London A local authority based in South East London is committed to preventing homelessness through early intervention and tackling the root causes of housing instability. They are currently seeking an experienced Housing Options Team Manager to lead assessment, review and homelessness prevention activity, with a particular focus on complex cases and rough sleeping. This is an excellent opportunity for a proven housing professional to take on a senior operational role within a high-performing Housing Options service. Assignment Details: Contract Length: 13 months (ongoing assignment) Pay Rate: 33.91 per hour (Umbrella) Higher rates may be considered for exceptional candidates - please advise if seeking a higher rate Hours: 36 hours per week Working Pattern: Hybrid - 2 days per week in the office, remainder remote The Role As Housing Options Team Manager, you will be responsible for the management and coordination of a Housing Options Team, ensuring services are delivered in line with legislation, policy and best practice. You will lead on homelessness assessments, statutory reviews and rough sleeping interventions, embedding a creative and solution-focused approach across the service. You will play a key role in managing complex cases, supporting officers, and working collaboratively with internal and external partners to achieve sustainable housing outcomes. Key Responsibilities Lead, manage and motivate a Housing Options Team to deliver high-quality, customer-focused services Oversee housing assessments, statutory reviews and homelessness prevention activity Manage complex and high-risk cases, including those involving rough sleeping Ensure compliance with homelessness legislation, statutory guidance, case law and internal policies Promote early intervention and prevention approaches to reduce homelessness presentations Skills, Knowledge & Experience Significant experience within Housing Options / Homelessness Services, ideally within a local authority setting Strong working knowledge of homelessness legislation, housing law and best practice Proven experience managing and developing teams in a busy environment Demonstrable experience of preventing homelessness and managing complex casework Apply today for a confidential discussion. Linsco is acting as an Employment Business in relation to this vacancy.

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Windsor and Maidenhead who are looking to appoint a Housing Options Officer for the 3 months ongoing, at the rate of 28 per hour umbrella Office presence required at least once a week. Phone Duty included within the role Job responsibilities To deliver first class customer service which provides the customer with a suitable solution regarding their housing issues and satisfaction is high. To provide advice face to face, by phone and online regarding housing options and prevention enquiries to customers in buildings used by the Royal Borough to deliver customer services. To conduct outreach visits at customers home, prison, hostel, hospital or other locations in-line with documented procedures including arranging and attending surgeries where set out by the Senior Management Ensure that housing options, other than Part VII applications, are fully explored in all cases to maximise opportunities for preventing homelessness. Assess homelessness applications within Part VII of the Housing Act 1996 including cases for acceptance, refusal or referral to other Authorities. Make decisions on where homeless households will be placed into temporary accommodation and advise the Housing Assistant to make arrangements for sign up and housing benefit assistance if appropriate. To provide expert advice and assistance to stakeholders and customers with housing problems, particularly those living in the private rented sector, and take action to prevent homelessness. The post holder will also be responsible for promoting greater understanding of the rights and obligations of tenants and landlords in the private rented sector and for increasing the knowledge of housing options and resources in the community. Investigate and make every effort to resolve landlord/tenants disputes, seeking to conciliate wherever possible and ensuring that all relevant parties are aware of their rights, responsibilities and remedies. It involves the gathering of evidence and preparation of prosecution files to enable the Council to prosecute successfully where appropriate. Achieve individual performance objectives, targets and service standards and contribute to the achievement of team plan objectives and targets. Manage a personal caseload and maintain accurate and detailed casework records. In addition manage priorities and meet individual and service performance targets and deadlines. Qualification/ Eductation / Training 4 GCSE's including Maths & English Educated to A-level / NVQ Level 3 or equivalent HND/NVQ4 level or experience in relevant field. Housing Qualification attained or currently being studied Project management training (Desirable) NVQ2 in Customer Service (Desirable) Experience A comprehensive understanding and awareness of housing issues, and of government policy relating to homelessness. Vast experience of interviewing people who are under stress, emotional and/or living in unsatisfactory housing conditions. Proven ability to manage difficult situations remaining calm, friendly and professional Experience of working in partnership with local authorities or other housing providers Extensive experience of working in confidential situations with an understanding of when and how to share sensitive information with customers and relevant agencies. A high level of experience of working in a Housing Needs, Local Authority Lettings or equivalent environment Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

The post-holder will be proactively delivering Housing Options Advice, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis for Homeless Clientss. The person will ensure statutory requirements are met and local team targets are delivered through case work and referrals. Detailed knowledge of HRA and the relevant legislation is essential as is being extremely organised and ability to work on related project work linked with the role. What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to

We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

we are looking to recruit a Housing Advice Officer based in Stroud, working within Local Authority. This role will be to provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017. The Role Your key duties within the role will include the following: -To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing. -To assess homelessness applications and make sound decisions, ensuring that the Council's obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed. -To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing 'prevention tools'. -To work in partnership with the Council's Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support. -Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding. -Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible. - The Candidate To be considered for this role you must have in-depth knowledge of the homeless reduction Act with experience of a housing options and advise. The Contract This is a temporary contact starting ASAP and is running for 3 months, working 37 hours per week. Why to work here? -An exclusive range of Social Housing vacancies across the UK -Free DBS processing -Provider of Housing staff to over 200 local authorities and 100 Housing Associations. -Frequent notifications for upcoming opportunities via text and email -£250 referral bonus if you refer a successful candidate and they complete a probationary period

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)