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housing support officer
Huntress - Maidstone
Housing Officer
Huntress - Maidstone Chatham, Kent
Housing Officer Location: Chatham Salary: 31,000 Hours: 37 hours per week We're seeking a proactive Housing Officer with experience in housing and property matters. What you'll do: Inspect homes to identify hazards and ensure compliance with housing standards. Advise tenants, landlords, and property owners on property condition and available assistance. Take enforcement action where necessary to ensure safe, compliant housing. What we're looking for: A working knowledge of housing standards and legislation, with the ability to apply this in a practical, proportionate way. Confidence in assessing risks, identifying hazards, and knowing when formal action is required. An interest in supporting residents with home adaptations, with the ability to offer practical and technical advice. Clear communication skills and the ability to work positively with residents, landlords, and other professionals. Please apply with your CV now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
05/03/2026
Full time
Housing Officer Location: Chatham Salary: 31,000 Hours: 37 hours per week We're seeking a proactive Housing Officer with experience in housing and property matters. What you'll do: Inspect homes to identify hazards and ensure compliance with housing standards. Advise tenants, landlords, and property owners on property condition and available assistance. Take enforcement action where necessary to ensure safe, compliant housing. What we're looking for: A working knowledge of housing standards and legislation, with the ability to apply this in a practical, proportionate way. Confidence in assessing risks, identifying hazards, and knowing when formal action is required. An interest in supporting residents with home adaptations, with the ability to offer practical and technical advice. Clear communication skills and the ability to work positively with residents, landlords, and other professionals. Please apply with your CV now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Reed
Building Surveyor (Repairs & Maintenance)
Reed Manchester, Lancashire
Building Surveyor Job Type: Full-time Location: Housing Services, Neighbourhoods Directorate Reports to: Repairs and Maintenance Manager Hourly rate: £40-£50 per hour umbrella dependant on experience. We are seeking a Building Surveyor to lead significant technical projects within the Housing Services function. This role involves delivering major technical projects and work packages that align with the Council's corporate aims and objectives, considering relevant statutes and legislation. The ideal candidate will provide high-level technical consultancy and develop customer-focused technical solutions. Day-to-day of the role: Carry out technical inspections of disrepair properties within required timescales. Produce clear, detailed, and accurate schedules of works. Validate expert reports and ensure recommendations are workable and cost-effective. Liaise with contractors, legal teams, and housing officers to progress cases efficiently. Provide professional oversight to ensure works are delivered to standard. Track progress and support case closure within the legal timeframe. Contribute to improved reporting, forecasting, and case management. Lead on the management of reactive repairs, void property repairs, major repairs, minor planned works, and major insurance works. Ensure delivery of all works in line with compliance requirements and promote the council's Health & Safety policy and CDM regulations. Required Skills & Qualifications: Construction-related qualification or equivalent demonstrable work experience. Extensive knowledge of building construction, building standards, planning regulations, regulatory standards, health & safety, and other legislation relevant to asset management. Experience in managing small projects and an understanding of CDM. Proficiency in Microsoft Excel, Word, and PowerPoint. Excellent communication skills, both oral and written, with the ability to present technical reports. Ability to work independently and as part of a team in a changing environment with conflicting priorities and deadlines. Full driving licence and access to a car on each working day.
05/03/2026
Seasonal
Building Surveyor Job Type: Full-time Location: Housing Services, Neighbourhoods Directorate Reports to: Repairs and Maintenance Manager Hourly rate: £40-£50 per hour umbrella dependant on experience. We are seeking a Building Surveyor to lead significant technical projects within the Housing Services function. This role involves delivering major technical projects and work packages that align with the Council's corporate aims and objectives, considering relevant statutes and legislation. The ideal candidate will provide high-level technical consultancy and develop customer-focused technical solutions. Day-to-day of the role: Carry out technical inspections of disrepair properties within required timescales. Produce clear, detailed, and accurate schedules of works. Validate expert reports and ensure recommendations are workable and cost-effective. Liaise with contractors, legal teams, and housing officers to progress cases efficiently. Provide professional oversight to ensure works are delivered to standard. Track progress and support case closure within the legal timeframe. Contribute to improved reporting, forecasting, and case management. Lead on the management of reactive repairs, void property repairs, major repairs, minor planned works, and major insurance works. Ensure delivery of all works in line with compliance requirements and promote the council's Health & Safety policy and CDM regulations. Required Skills & Qualifications: Construction-related qualification or equivalent demonstrable work experience. Extensive knowledge of building construction, building standards, planning regulations, regulatory standards, health & safety, and other legislation relevant to asset management. Experience in managing small projects and an understanding of CDM. Proficiency in Microsoft Excel, Word, and PowerPoint. Excellent communication skills, both oral and written, with the ability to present technical reports. Ability to work independently and as part of a team in a changing environment with conflicting priorities and deadlines. Full driving licence and access to a car on each working day.
The Salvation Army
Housing and Tenancy Sustainment Officer
The Salvation Army
Internally your job title will be Tenancy Sustainment Officer. Job Summary: New Direction is a Salvation Army Life house located in Braintree, Essex. The centre provides accommodation and support based on individual needs to 14 individuals aged 18 and above who have experienced homelessness. Key Responsibilities: The Housing and Tenancy Sustainment Officer role (internally known as Tenancy Sustainment officer) is an inspirational one and key to achieving successful outcomes for our vulnerable clients. The purpose of the role is to work collaboratively with support colleagues to ensure that licensees/tenants can maintain their licence and tenancies and can access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour, and to maximise outcomes for tenants and The Salvation Army. Successful candidate will have: Level 3 qualification in related field or willingness to work towards it Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment will be subject to satisfactory references, a criminal record check (a satisfactory Enhanced DBS with Barred list check of the Adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. Working hours: 35 hours per week including some evenings and weekends Closing date: Tuesday, 31 Mar 2026 Interview Date: To be confirmed We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy. Benefits: 25 days annual leave + bank holidays (pro rata for part time); a contributory pension scheme; season ticket loan; an employee assistance programme
05/03/2026
Full time
Internally your job title will be Tenancy Sustainment Officer. Job Summary: New Direction is a Salvation Army Life house located in Braintree, Essex. The centre provides accommodation and support based on individual needs to 14 individuals aged 18 and above who have experienced homelessness. Key Responsibilities: The Housing and Tenancy Sustainment Officer role (internally known as Tenancy Sustainment officer) is an inspirational one and key to achieving successful outcomes for our vulnerable clients. The purpose of the role is to work collaboratively with support colleagues to ensure that licensees/tenants can maintain their licence and tenancies and can access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour, and to maximise outcomes for tenants and The Salvation Army. Successful candidate will have: Level 3 qualification in related field or willingness to work towards it Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment will be subject to satisfactory references, a criminal record check (a satisfactory Enhanced DBS with Barred list check of the Adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. Working hours: 35 hours per week including some evenings and weekends Closing date: Tuesday, 31 Mar 2026 Interview Date: To be confirmed We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy. Benefits: 25 days annual leave + bank holidays (pro rata for part time); a contributory pension scheme; season ticket loan; an employee assistance programme
Hays Specialist Recruitment Limited
Housing Officer
Hays Specialist Recruitment Limited St. Helens, Merseyside
We're seeking an experienced Housing Officer to support our Social Housing client on a maternity cover contract until the end of August in St Helens. This is a hybrid role, where you can expect to be out on your patch 2-3 days per week, with a mix of office and homework. Our client is looking to speak with candidates who've got experience of delivering housing, tenancy and estate management services within a social housing environment, including low level ASB case management, income and tenancy sustainment. Your new role Manage a patch of properties and deliver high-quality tenancy and neighbourhood services Carry out a range of visits, including viewings, audits, exchange inspections, reviews and attending evictions. Handle mutual exchanges, abandonments, unauthorised occupation including subletting, tenancy fraud and failures to allow access Triage all new ASB and tenancy breach cases and manage your own caseload of low/medium level cases in liaison with Enforcement Officers. Identify customers at risk of tenancy failure, implement early interventions, signpost to external agencies and support tenancy sustainment Prepare and serve notices for breaches of tenancy where required Carry out estate walkabouts, ensuring neighbourhoods remain clean, safe and well-maintained What you'll need to succeed Strong background in housing, tenancy and estate management, with a good knowledge of social housing legislation, framework and best practice Experience of managing ASB and nuisance cases Experience of supporting tenants with low/medium support needs and ability to offer practical tenancy sustainment advice Driving licence with access to own vehicle and valid business insurance What you'll get in return Weekly pay Competitive hourly rates Option to be paid PAYE or Umbrella Mileage reimbursement Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/03/2026
Seasonal
We're seeking an experienced Housing Officer to support our Social Housing client on a maternity cover contract until the end of August in St Helens. This is a hybrid role, where you can expect to be out on your patch 2-3 days per week, with a mix of office and homework. Our client is looking to speak with candidates who've got experience of delivering housing, tenancy and estate management services within a social housing environment, including low level ASB case management, income and tenancy sustainment. Your new role Manage a patch of properties and deliver high-quality tenancy and neighbourhood services Carry out a range of visits, including viewings, audits, exchange inspections, reviews and attending evictions. Handle mutual exchanges, abandonments, unauthorised occupation including subletting, tenancy fraud and failures to allow access Triage all new ASB and tenancy breach cases and manage your own caseload of low/medium level cases in liaison with Enforcement Officers. Identify customers at risk of tenancy failure, implement early interventions, signpost to external agencies and support tenancy sustainment Prepare and serve notices for breaches of tenancy where required Carry out estate walkabouts, ensuring neighbourhoods remain clean, safe and well-maintained What you'll need to succeed Strong background in housing, tenancy and estate management, with a good knowledge of social housing legislation, framework and best practice Experience of managing ASB and nuisance cases Experience of supporting tenants with low/medium support needs and ability to offer practical tenancy sustainment advice Driving licence with access to own vehicle and valid business insurance What you'll get in return Weekly pay Competitive hourly rates Option to be paid PAYE or Umbrella Mileage reimbursement Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Axis CLC
Mechanical Site Manager
Axis CLC Southampton, Hampshire
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and compliance services across social housing and public sector environments. We employ more than 1,500 people and support over 250 clients across London and the South East, helping keep residents safe and properties fully compliant. We are recruiting for an experienced Mechanical Site Manager to support delivery across our social housing programmes in Southampton and the surrounding areas. The Mechanical Site Manager will be responsible for coordinating and managing the installation of heating systems across occupied and void social housing properties. This includes radiator replacements, heating pipework alterations, Heat Interface Unit (HIU) installations and associated electrical rewire activities. Working closely with an Electrical Supervisor and Resident Liaison Officer (RLO), you will oversee site operations, ensuring works are delivered safely, to specification and with minimal disruption to residents. This role requires strong technical knowledge, excellent stakeholder management and the ability to maintain high standards of quality, compliance and customer service. What You ll Do As a Mechanical Site Manager, your responsibilities will include: Managing day-to-day site activities across multiple occupied and void properties. Supervising mechanical and electrical operatives, subcontractors and specialist teams. Planning and coordinating radiator replacements, heating pipework alterations, HIU installations and associated electrical works. Monitoring progress against programme and addressing risks or delays. Ensuring all works comply with mechanical design specifications, manufacturer requirements and relevant Building Regulations. Conducting quality inspections and approving commissioning documentation and certification. Enforcing Health & Safety standards, including RAMS briefings, toolbox talks and site safety inspections. Working closely with Resident Liaison Officers to coordinate property access and minimise disruption to tenants. Attending client meetings and providing clear updates on site progress and performance. Maintaining accurate documentation including site diaries, installation records and commissioning documentation. About You To succeed as a Mechanical Site Manager, you will demonstrate: Proven experience managing mechanical installation works within social housing environments. SSSTS or SMSTS certification. Strong knowledge of radiator systems, HIUs, heating pipework and domestic plumbing systems. Experience overseeing electrical rewires at supervisory level. Experience working in occupied properties with strong awareness of resident care and safeguarding. Ability to read mechanical and electrical drawings and specifications. Strong leadership, communication and organisational skills. Good IT literacy, including digital job management systems and reporting tools. Desirable Mechanical engineering qualification (NVQ Level 3, HNC or equivalent). Experience installing or commissioning HIU systems. Asbestos Awareness certification. First Aid at Work. Experience working on energy efficiency or district heating programmes. What We Offer Salary up to £55,000 plus: Company vehicle and fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, offering long-term stability and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.
05/03/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and compliance services across social housing and public sector environments. We employ more than 1,500 people and support over 250 clients across London and the South East, helping keep residents safe and properties fully compliant. We are recruiting for an experienced Mechanical Site Manager to support delivery across our social housing programmes in Southampton and the surrounding areas. The Mechanical Site Manager will be responsible for coordinating and managing the installation of heating systems across occupied and void social housing properties. This includes radiator replacements, heating pipework alterations, Heat Interface Unit (HIU) installations and associated electrical rewire activities. Working closely with an Electrical Supervisor and Resident Liaison Officer (RLO), you will oversee site operations, ensuring works are delivered safely, to specification and with minimal disruption to residents. This role requires strong technical knowledge, excellent stakeholder management and the ability to maintain high standards of quality, compliance and customer service. What You ll Do As a Mechanical Site Manager, your responsibilities will include: Managing day-to-day site activities across multiple occupied and void properties. Supervising mechanical and electrical operatives, subcontractors and specialist teams. Planning and coordinating radiator replacements, heating pipework alterations, HIU installations and associated electrical works. Monitoring progress against programme and addressing risks or delays. Ensuring all works comply with mechanical design specifications, manufacturer requirements and relevant Building Regulations. Conducting quality inspections and approving commissioning documentation and certification. Enforcing Health & Safety standards, including RAMS briefings, toolbox talks and site safety inspections. Working closely with Resident Liaison Officers to coordinate property access and minimise disruption to tenants. Attending client meetings and providing clear updates on site progress and performance. Maintaining accurate documentation including site diaries, installation records and commissioning documentation. About You To succeed as a Mechanical Site Manager, you will demonstrate: Proven experience managing mechanical installation works within social housing environments. SSSTS or SMSTS certification. Strong knowledge of radiator systems, HIUs, heating pipework and domestic plumbing systems. Experience overseeing electrical rewires at supervisory level. Experience working in occupied properties with strong awareness of resident care and safeguarding. Ability to read mechanical and electrical drawings and specifications. Strong leadership, communication and organisational skills. Good IT literacy, including digital job management systems and reporting tools. Desirable Mechanical engineering qualification (NVQ Level 3, HNC or equivalent). Experience installing or commissioning HIU systems. Asbestos Awareness certification. First Aid at Work. Experience working on energy efficiency or district heating programmes. What We Offer Salary up to £55,000 plus: Company vehicle and fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, offering long-term stability and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.
Axis CLC
Resident Liaison Officer
Axis CLC Canterbury, Kent
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
05/03/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
RG Setsquare
Independent Living Officer
RG Setsquare Ramsbottom, Lancashire
Eden Brown are seeking a highly efficient Independent Living Officer for a month to month contract in Bury, Greater Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
05/03/2026
Contract
Eden Brown are seeking a highly efficient Independent Living Officer for a month to month contract in Bury, Greater Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Goodman Masson
Neighbourhood Housing Officer
Goodman Masson Bradford, Yorkshire
Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a permanent basis! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled. Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live. Spend 80% of your time out in our neighbourhoods. Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas. Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date. Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches. Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals. Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . Work and contribute to investment/other projects when required. Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction. Ensure all services are delivered in a tailored manner taking into account our customers diverse needs. Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives Requirements Experience of dealing with customers face to face in a housing related role Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities. Knowledge of dealing with anti-social behavior complaints A passion for delivering excellent customer service and making a difference to the peoples lives. Awareness of customers diverse needs Flexible and adaptable approach to a changing and varied workload Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages. Excellent organisation, project management and time management skills Ability to prioritise, manage your own workload and to meet deadlines Self-motivated, driven and skilled at taking ownership Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits Salary of £32,507 up to £36,229 per year dependant on experience (Pay Award due in April) £1,000 Essential car user allowance plus mileage Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support
05/03/2026
Full time
Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a permanent basis! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled. Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live. Spend 80% of your time out in our neighbourhoods. Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas. Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date. Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches. Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals. Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . Work and contribute to investment/other projects when required. Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction. Ensure all services are delivered in a tailored manner taking into account our customers diverse needs. Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives Requirements Experience of dealing with customers face to face in a housing related role Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities. Knowledge of dealing with anti-social behavior complaints A passion for delivering excellent customer service and making a difference to the peoples lives. Awareness of customers diverse needs Flexible and adaptable approach to a changing and varied workload Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages. Excellent organisation, project management and time management skills Ability to prioritise, manage your own workload and to meet deadlines Self-motivated, driven and skilled at taking ownership Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits Salary of £32,507 up to £36,229 per year dependant on experience (Pay Award due in April) £1,000 Essential car user allowance plus mileage Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Spencer Clarke Group
Housing Support Officer (P)
Spencer Clarke Group Penwortham, Lancashire
Spencer Clarke Group are seeking a Housing Support Officer for a Client in Preston. In this role, you will provide hands-on housing support, helping residents sustain their tenancies, access services, and live independently. Duties: Support residents to maintain tenancies, manage benefits, and develop independent living skills. Conduct property visits, risk assessments, and ensure health, safety, and housing compliance. Liaise with external agencies, safeguarding teams, and support services to meet resident needs. Keep accurate records, produce support plans, and address issues like anti-social behaviour or disputes. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or a similar environment. Managing a caseload and delivering person-centred support. Working with vulnerable adults, including those with complex needs. Collaborating with external agencies and multi-disciplinary teams. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: Permanent Hours: Monday to Friday, 36 hours per week ( Fridays worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
05/03/2026
Full time
Spencer Clarke Group are seeking a Housing Support Officer for a Client in Preston. In this role, you will provide hands-on housing support, helping residents sustain their tenancies, access services, and live independently. Duties: Support residents to maintain tenancies, manage benefits, and develop independent living skills. Conduct property visits, risk assessments, and ensure health, safety, and housing compliance. Liaise with external agencies, safeguarding teams, and support services to meet resident needs. Keep accurate records, produce support plans, and address issues like anti-social behaviour or disputes. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or a similar environment. Managing a caseload and delivering person-centred support. Working with vulnerable adults, including those with complex needs. Collaborating with external agencies and multi-disciplinary teams. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: Permanent Hours: Monday to Friday, 36 hours per week ( Fridays worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Service Care Solutions - Housing
Housing Officer - General Needs
Service Care Solutions - Housing Barnet, Hertfordshire
Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions
04/03/2026
Contract
Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions
Build Recruitment
Repairs Supervisor
Build Recruitment
Repairs Supervisor Social Housing Location: Kingston Salary: Competitive Company Van & Fuel Card Our client, a leading contractor within the social housing sector, is seeking an experienced Repairs Supervisor to join their team in Kingston. This is an excellent opportunity for a motivated and organised professional to oversee day-to-day maintenance operations across a portfolio of residential properties. The Role As Repairs Supervisor, you will be responsible for managing a team of operatives and subcontractors, ensuring repairs and maintenance works are delivered efficiently, safely, and to a high standard. You will play a key role in maintaining excellent service delivery and tenant satisfaction. Key Responsibilities Supervise and support operatives carrying out reactive repairs and planned maintenance Manage daily schedules to ensure productivity and performance targets are met Conduct pre- and post-inspections to ensure quality standards Ensure all works comply with health and safety regulations Liaise with tenants, housing officers, and internal teams to resolve issues promptly Monitor materials, van stock, and resource allocation Produce reports and maintain accurate records Requirements Previous experience supervising repairs within social housing or a similar environment Strong technical knowledge across multiple trades (e.g., plumbing, carpentry, plastering, or general building) Excellent organisational and communication skills Ability to manage performance and motivate teams Full UK driving licence What s on Offer Competitive salary Company van and fuel card Stable, long-term opportunity with a reputable contractor Supportive working environment Opportunities for progression If you are an experienced Repairs Supervisor looking for your next role in Kingston, we would like to hear from you. To apply, please submit your CV or contact us directly for a confidential discussion.
04/03/2026
Full time
Repairs Supervisor Social Housing Location: Kingston Salary: Competitive Company Van & Fuel Card Our client, a leading contractor within the social housing sector, is seeking an experienced Repairs Supervisor to join their team in Kingston. This is an excellent opportunity for a motivated and organised professional to oversee day-to-day maintenance operations across a portfolio of residential properties. The Role As Repairs Supervisor, you will be responsible for managing a team of operatives and subcontractors, ensuring repairs and maintenance works are delivered efficiently, safely, and to a high standard. You will play a key role in maintaining excellent service delivery and tenant satisfaction. Key Responsibilities Supervise and support operatives carrying out reactive repairs and planned maintenance Manage daily schedules to ensure productivity and performance targets are met Conduct pre- and post-inspections to ensure quality standards Ensure all works comply with health and safety regulations Liaise with tenants, housing officers, and internal teams to resolve issues promptly Monitor materials, van stock, and resource allocation Produce reports and maintain accurate records Requirements Previous experience supervising repairs within social housing or a similar environment Strong technical knowledge across multiple trades (e.g., plumbing, carpentry, plastering, or general building) Excellent organisational and communication skills Ability to manage performance and motivate teams Full UK driving licence What s on Offer Competitive salary Company van and fuel card Stable, long-term opportunity with a reputable contractor Supportive working environment Opportunities for progression If you are an experienced Repairs Supervisor looking for your next role in Kingston, we would like to hear from you. To apply, please submit your CV or contact us directly for a confidential discussion.
Sustainable Building Services
Tenant Liaison Officer
Sustainable Building Services Barnsley, Yorkshire
Tenant Liaison Officer Location : Based in Barnsley Salary : £27,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
04/03/2026
Full time
Tenant Liaison Officer Location : Based in Barnsley Salary : £27,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
PSR Solutions
Resident Liaison Office
PSR Solutions City, London
PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.
04/03/2026
Full time
PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.
RG Setsquare
Independent Living Officer
RG Setsquare Bolton, Lancashire
Eden Brown are seeking a highly efficient Independent Living Officer on a 3 month contract situated in Bolton This will involve covering two schemes The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
04/03/2026
Contract
Eden Brown are seeking a highly efficient Independent Living Officer on a 3 month contract situated in Bolton This will involve covering two schemes The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Fraser Edwards Recruitment
Commercial Surveyor
Fraser Edwards Recruitment Hackney, London
Fraser Edwards Recruitment is seeking an experienced Commercial Surveyor for a long-term contract opportunity with a social housing client based in Hackney. This is more than a traditional property role. It s an opportunity to combine commercial expertise with meaningful community impact managing a diverse portfolio while helping shape the future of property strategy within one of London s most vibrant boroughs. A Role with Real Influence Joining the Property Services Team, the role is to take ownership of a defined portfolio of commercial properties. From high street retail units to assets within the Voluntary and Community Sector portfolio, this role offers variety, challenge, and responsibility in equal measure. It requires a commercially driven professional who can maximise income, manage risk, and deliver value all while supporting broader social and corporate objectives. What Will You Be Doing? This is a hands-on, strategic estates role with wide-ranging responsibilities, including: Driving Portfolio Performance You ll manage lettings, rent reviews, lease renewals, and landlord and tenant matters, including dispute resolution through arbitration or court proceedings when required. The focus? Protecting asset value while enhancing income streams. Delivering Professional Valuations Working in line with RICS Standards, you ll undertake valuations for IFRS reporting and leasehold enfranchisement purposes, ensuring compliance and accuracy across the portfolio. Maximising Income & Minimising Void Periods From marketing vacant units to negotiating lease terms and reviewing service charge accounts, you ll play a key role in reducing debt and void loss while strengthening financial returns. Ensuring Compliance & Supporting Sustainability You ll ensure statutory and Health & Safety compliance across assets, while contributing to Net Zero ambitions and supporting the Council s Sustainability and Energy Strategy. Leading & Developing Others With responsibility for supervising up to two support staff such as Estates Technicians or Trainee Surveyors you ll help nurture talent and strengthen team performance. Who Are We Looking For? This opportunity is ideally suited to a commercially minded, collaborative property professional who thrives in a stakeholder-rich environment. Essential Criteria: MRICS qualified (Valuation or Commercial pathway), or actively working towards qualification. Significant experience in commercial property management. Strong knowledge of landlord and tenant legislation, service charges, and claims management. Confident budget management and financial reporting skills. Ability to produce clear, professional reports for senior leaders and committee audiences. Strong communication and negotiation skills are essential, as the role involves working with commercial tenants, community organisations, senior officers, and Elected Members. Why This Role Stands Out This position offers the rare balance of commercial challenge and social contribution. You won t just be managing properties you ll be helping to shape a portfolio that directly impacts businesses, community organisations, and local residents.
04/03/2026
Contract
Fraser Edwards Recruitment is seeking an experienced Commercial Surveyor for a long-term contract opportunity with a social housing client based in Hackney. This is more than a traditional property role. It s an opportunity to combine commercial expertise with meaningful community impact managing a diverse portfolio while helping shape the future of property strategy within one of London s most vibrant boroughs. A Role with Real Influence Joining the Property Services Team, the role is to take ownership of a defined portfolio of commercial properties. From high street retail units to assets within the Voluntary and Community Sector portfolio, this role offers variety, challenge, and responsibility in equal measure. It requires a commercially driven professional who can maximise income, manage risk, and deliver value all while supporting broader social and corporate objectives. What Will You Be Doing? This is a hands-on, strategic estates role with wide-ranging responsibilities, including: Driving Portfolio Performance You ll manage lettings, rent reviews, lease renewals, and landlord and tenant matters, including dispute resolution through arbitration or court proceedings when required. The focus? Protecting asset value while enhancing income streams. Delivering Professional Valuations Working in line with RICS Standards, you ll undertake valuations for IFRS reporting and leasehold enfranchisement purposes, ensuring compliance and accuracy across the portfolio. Maximising Income & Minimising Void Periods From marketing vacant units to negotiating lease terms and reviewing service charge accounts, you ll play a key role in reducing debt and void loss while strengthening financial returns. Ensuring Compliance & Supporting Sustainability You ll ensure statutory and Health & Safety compliance across assets, while contributing to Net Zero ambitions and supporting the Council s Sustainability and Energy Strategy. Leading & Developing Others With responsibility for supervising up to two support staff such as Estates Technicians or Trainee Surveyors you ll help nurture talent and strengthen team performance. Who Are We Looking For? This opportunity is ideally suited to a commercially minded, collaborative property professional who thrives in a stakeholder-rich environment. Essential Criteria: MRICS qualified (Valuation or Commercial pathway), or actively working towards qualification. Significant experience in commercial property management. Strong knowledge of landlord and tenant legislation, service charges, and claims management. Confident budget management and financial reporting skills. Ability to produce clear, professional reports for senior leaders and committee audiences. Strong communication and negotiation skills are essential, as the role involves working with commercial tenants, community organisations, senior officers, and Elected Members. Why This Role Stands Out This position offers the rare balance of commercial challenge and social contribution. You won t just be managing properties you ll be helping to shape a portfolio that directly impacts businesses, community organisations, and local residents.
Spencer Clarke Group
Senior Neighbourhood Officer
Spencer Clarke Group Slough, Berkshire
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
04/03/2026
Full time
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Adecco
Interim Temporary Accommodation Housing Officer
Adecco Newham, Northumberland
Client Local Authority in Newham Job Title Interim Temporary Accommodation Housing Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
04/03/2026
Contract
Client Local Authority in Newham Job Title Interim Temporary Accommodation Housing Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
carrington west
Housing Enforcement Officer
carrington west
We're recruiting an experienced Housing Enforcement Officer to join a proactive Private Sector Housing team focused on improving standards across the private rented sector and ensuring landlords comply with housing legislation. This is an enforcement-focused role where you will investigate poor housing conditions, carry out HHSRS inspections and take appropriate enforcement action where necessary. The successful candidate will play a key role in protecting tenants, tackling rogue landlords and improving the quality of privately rented accommodation across the borough. The Role Carry out inspections of private rented properties including Houses in Multiple Occupation (HMOs). Undertake Housing Health and Safety Rating System (HHSRS) inspections to identify hazards and assess risks. Investigate complaints relating to poor housing conditions, disrepair, overcrowding and housing-related nuisance. Draft schedules of works and serve statutory notices to ensure compliance with housing legislation. Prepare enforcement cases and undertake formal action including civil penalties, prosecutions and rent repayment orders where appropriate. Investigate allegations of harassment and illegal eviction under the Protection from Eviction Act 1977. Interview individuals under caution where necessary and prepare evidence for legal proceedings. Attend court or tribunal hearings and present evidence where required. Support the licensing and regulation of Houses in Multiple Occupation, ensuring compliance with HMO licensing requirements and management regulations. Identify unlicensed HMOs and take action to improve housing standards across the private rented sector. Liaise with landlords, letting agents and tenants to resolve housing issues and encourage compliance. Work collaboratively with internal teams and external partners including Planning, Environmental Health, Police, Fire Service and Housing Options services. Maintain accurate case records and management information using housing IT systems. Contribute to wider service initiatives aimed at improving housing conditions and protecting vulnerable tenants. Key Requirements Current experience carrying out HHSRS property inspections within the private rented sector. Certificate of competency in the Housing Health and Safety Rating System (HHSRS). Strong knowledge of housing legislation including the Housing Acts, HMO licensing and enforcement powers available to local authorities. Experience investigating housing complaints and undertaking enforcement action relating to poor housing conditions. Understanding of legislation relating to illegal eviction and tenant protection. Ability to prepare enforcement cases and produce clear, accurate documentation. Strong communication and negotiation skills with the ability to work effectively with landlords, tenants and partner agencies. Ability to manage a complex caseload and prioritise effectively to meet service targets. Strong IT literacy including case management systems and Microsoft Office. Full UK driving licence and access to a vehicle insured for business use. Desirable experience of presenting cases at the First-tier Property Tribunal (Housing). Ability to work from the office at least three days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Enforcement Officers, Private Sector Housing Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
04/03/2026
Contract
We're recruiting an experienced Housing Enforcement Officer to join a proactive Private Sector Housing team focused on improving standards across the private rented sector and ensuring landlords comply with housing legislation. This is an enforcement-focused role where you will investigate poor housing conditions, carry out HHSRS inspections and take appropriate enforcement action where necessary. The successful candidate will play a key role in protecting tenants, tackling rogue landlords and improving the quality of privately rented accommodation across the borough. The Role Carry out inspections of private rented properties including Houses in Multiple Occupation (HMOs). Undertake Housing Health and Safety Rating System (HHSRS) inspections to identify hazards and assess risks. Investigate complaints relating to poor housing conditions, disrepair, overcrowding and housing-related nuisance. Draft schedules of works and serve statutory notices to ensure compliance with housing legislation. Prepare enforcement cases and undertake formal action including civil penalties, prosecutions and rent repayment orders where appropriate. Investigate allegations of harassment and illegal eviction under the Protection from Eviction Act 1977. Interview individuals under caution where necessary and prepare evidence for legal proceedings. Attend court or tribunal hearings and present evidence where required. Support the licensing and regulation of Houses in Multiple Occupation, ensuring compliance with HMO licensing requirements and management regulations. Identify unlicensed HMOs and take action to improve housing standards across the private rented sector. Liaise with landlords, letting agents and tenants to resolve housing issues and encourage compliance. Work collaboratively with internal teams and external partners including Planning, Environmental Health, Police, Fire Service and Housing Options services. Maintain accurate case records and management information using housing IT systems. Contribute to wider service initiatives aimed at improving housing conditions and protecting vulnerable tenants. Key Requirements Current experience carrying out HHSRS property inspections within the private rented sector. Certificate of competency in the Housing Health and Safety Rating System (HHSRS). Strong knowledge of housing legislation including the Housing Acts, HMO licensing and enforcement powers available to local authorities. Experience investigating housing complaints and undertaking enforcement action relating to poor housing conditions. Understanding of legislation relating to illegal eviction and tenant protection. Ability to prepare enforcement cases and produce clear, accurate documentation. Strong communication and negotiation skills with the ability to work effectively with landlords, tenants and partner agencies. Ability to manage a complex caseload and prioritise effectively to meet service targets. Strong IT literacy including case management systems and Microsoft Office. Full UK driving licence and access to a vehicle insured for business use. Desirable experience of presenting cases at the First-tier Property Tribunal (Housing). Ability to work from the office at least three days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Enforcement Officers, Private Sector Housing Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Spencer Clarke Group
Housing Management Officer
Spencer Clarke Group Southampton, Hampshire
Spencer Clarke Group are seeking a Housing Management Officer for a Local Authority Client in Southampton. In this role, you will take ownership of a housing patch, delivering tenancy and estate management services that supports safe, sustainable communities for Southampton residents. Duties: Manage tenancies and estates, addressing resident issues and ensuring compliance with Council policies. Respond to anti-social behaviour and safeguarding concerns, liaising with partners and agencies as needed. Support tenant engagement and participation, including consultations, meetings, and community initiatives. Maintain accurate records and property inspections, ensuring high standards of repair and estate upkeep. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience in housing or tenancy management, including working with tenants and leaseholders. Knowledge of anti-social behaviour procedures and safeguarding practices. Proven ability to work with residents, community groups, and partner agencies. Strong IT and administrative skills, including record-keeping and reporting. What's on offer: Salary: £22ph may negotiate higher for exceptional candidates, based on experience Contract type: 4-6 months minimum Hours: Monday to Friday, 37 hours per week - 4 days per week on site How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on . INDSCGTK
04/03/2026
Contract
Spencer Clarke Group are seeking a Housing Management Officer for a Local Authority Client in Southampton. In this role, you will take ownership of a housing patch, delivering tenancy and estate management services that supports safe, sustainable communities for Southampton residents. Duties: Manage tenancies and estates, addressing resident issues and ensuring compliance with Council policies. Respond to anti-social behaviour and safeguarding concerns, liaising with partners and agencies as needed. Support tenant engagement and participation, including consultations, meetings, and community initiatives. Maintain accurate records and property inspections, ensuring high standards of repair and estate upkeep. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience in housing or tenancy management, including working with tenants and leaseholders. Knowledge of anti-social behaviour procedures and safeguarding practices. Proven ability to work with residents, community groups, and partner agencies. Strong IT and administrative skills, including record-keeping and reporting. What's on offer: Salary: £22ph may negotiate higher for exceptional candidates, based on experience Contract type: 4-6 months minimum Hours: Monday to Friday, 37 hours per week - 4 days per week on site How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on . INDSCGTK
GreatWell Homes
Neighbourhood Housing Officer
GreatWell Homes Wellingborough, Northamptonshire
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
04/03/2026
Full time
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.

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