The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need. This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Built on trust Show they care Make a difference Description maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination. Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless. The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing. Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage. Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home. Ensure compliance with local housing regulations and policies during the allocation process. Maintain accurate and up-to-date records of housing applications and allocations. Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing. Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements. Provide excellent customer service to applicants, addressing their concerns and inquiries promptly. Create and support the creation of local lettings policies in partnership with internal teams. To carry out right to rent checks for all applicants. Profile A successful Allocations Officer should have: Experience in housing services or social services is highly desirable. Strong understanding of housing laws, regulations, and allocation policies. Excellent verbal and written communication skills. Ability to work collaboratively with various stakeholders, including local government agencies and community organisations. Strong organisational and time management skills to handle multiple applications efficiently. Demonstrated ability to approach sensitive situations with empathy and professionalism. Driving licence and access to a car to complete viewings and visits as necessary Job Offer Competitive salary of approximately 34,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. Potential for career development within the organisation. If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.
Oct 20, 2025
Full time
The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need. This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Built on trust Show they care Make a difference Description maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination. Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless. The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing. Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage. Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home. Ensure compliance with local housing regulations and policies during the allocation process. Maintain accurate and up-to-date records of housing applications and allocations. Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing. Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements. Provide excellent customer service to applicants, addressing their concerns and inquiries promptly. Create and support the creation of local lettings policies in partnership with internal teams. To carry out right to rent checks for all applicants. Profile A successful Allocations Officer should have: Experience in housing services or social services is highly desirable. Strong understanding of housing laws, regulations, and allocation policies. Excellent verbal and written communication skills. Ability to work collaboratively with various stakeholders, including local government agencies and community organisations. Strong organisational and time management skills to handle multiple applications efficiently. Demonstrated ability to approach sensitive situations with empathy and professionalism. Driving licence and access to a car to complete viewings and visits as necessary Job Offer Competitive salary of approximately 34,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. Potential for career development within the organisation. If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.
We are seeking a dedicated and compassionate Sheltered Housing Officer to join a local authority's Sheltered Housing Team in Essex. This vital role supports older and vulnerable residents by delivering a high-quality, resident-focused service that is data-led and performance-driven. Key Responsibilities: Manage day-to-day operations of a sheltered housing scheme Conduct new tenant inductions, daily welfare checks, and update support plans Ensure full compliance with health and safety regulations, including fire safety and telecare systems Liaise with external agencies to support tenants and coordinate social activities Promote independent living and encourage a strong sense of community Address safeguarding concerns and maintain accurate, up-to-date records Participate in an emergency out-of-hours rota Ideal Candidate Profile: Excellent communication skills and a compassionate, empathetic approach Experience supporting older or vulnerable individuals, including those with disabilities Ability to remain calm under pressure and work independently Confident with IT and Microsoft Office tools Knowledge of sheltered housing, safeguarding protocols, and telecare systems Holds a valid UK driving licence and access to a vehicle with business insurance Flexible attitude towards emergency or out-of-hours work How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 20, 2025
Contract
We are seeking a dedicated and compassionate Sheltered Housing Officer to join a local authority's Sheltered Housing Team in Essex. This vital role supports older and vulnerable residents by delivering a high-quality, resident-focused service that is data-led and performance-driven. Key Responsibilities: Manage day-to-day operations of a sheltered housing scheme Conduct new tenant inductions, daily welfare checks, and update support plans Ensure full compliance with health and safety regulations, including fire safety and telecare systems Liaise with external agencies to support tenants and coordinate social activities Promote independent living and encourage a strong sense of community Address safeguarding concerns and maintain accurate, up-to-date records Participate in an emergency out-of-hours rota Ideal Candidate Profile: Excellent communication skills and a compassionate, empathetic approach Experience supporting older or vulnerable individuals, including those with disabilities Ability to remain calm under pressure and work independently Confident with IT and Microsoft Office tools Knowledge of sheltered housing, safeguarding protocols, and telecare systems Holds a valid UK driving licence and access to a vehicle with business insurance Flexible attitude towards emergency or out-of-hours work How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Resident Liaison Officer - Birmingham / Stourbirdge Temp contract (4-6 weeks, possible extension)£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Birmingham and Stourbridge We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the West Midlands, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stourbridge and Birmingham. As Resident Liaison Officer you will be working on a kitchens and bathrooms refurbishment project, where you will be accountable for: Keeping residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Oct 20, 2025
Full time
Resident Liaison Officer - Birmingham / Stourbirdge Temp contract (4-6 weeks, possible extension)£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Birmingham and Stourbridge We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the West Midlands, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stourbridge and Birmingham. As Resident Liaison Officer you will be working on a kitchens and bathrooms refurbishment project, where you will be accountable for: Keeping residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Oct 20, 2025
Seasonal
Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Oct 20, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Resident Liaison Officer - Cambridgeshire Temp to perm contract£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Ely, Huntingdon, Cambridge and the surrounding areas. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Cambridgeshire, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Cambridge and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Oct 20, 2025
Full time
Resident Liaison Officer - Cambridgeshire Temp to perm contract£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Ely, Huntingdon, Cambridge and the surrounding areas. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Cambridgeshire, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Cambridge and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info
Oct 20, 2025
Seasonal
Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info
We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation. If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets. The Role Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions. Accurately register new Council Tax accounts and process changes in household circumstances. Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy. Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy. Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations. Work to service-level targets and contribute to a high-performing revenues team. Key Requirements Proven experience working as a Council Tax Officer in a local authority environment. Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria. Confident telephone manner with the ability to explain complex information clearly to residents. Experience using Academy / MRI Council Tax systems. Highly organised with strong attention to detail and accurate case recording. Able to work at pace and manage a steady volume of telephone-based casework. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 20, 2025
Contract
We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation. If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets. The Role Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions. Accurately register new Council Tax accounts and process changes in household circumstances. Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy. Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy. Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations. Work to service-level targets and contribute to a high-performing revenues team. Key Requirements Proven experience working as a Council Tax Officer in a local authority environment. Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria. Confident telephone manner with the ability to explain complex information clearly to residents. Experience using Academy / MRI Council Tax systems. Highly organised with strong attention to detail and accurate case recording. Able to work at pace and manage a steady volume of telephone-based casework. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Property Project Support Officer Temporary Contract Home working role with Occasional Travel National Role - Applicants accepted from across UK 35 hours per week £32,244.24 per annum At Sanctuary Care, you'll be part of something meaningful. We are a forward thinking organization with big plans for growth. Our people-both staff and residents-are at the heart of everything we do. That's why we invest in your training, encourage teamwork, and provide the support and resources you need to succeed. As we continue to grow, we're looking for an experienced Property Project Support Officer to help with business analysis, project coordination, and administrative tasks. In this role, you'll play a key part in ensuring projects across the organization are delivered successfully. Responsibilities of a Property Project Support Officer Clearly present information to managers and stakeholders, including process maps, business data, and project details. Help deliver capital reinvestment projects by keeping project plans, risk logs, and other documents up to date. Ensure resources are used effectively to support regional teams in delivering services while following policies, procedures, and regulations. Analyze data to identify areas for improvement and support business performance and compliance. Communicate effectively with internal and external stakeholders to address any issues. Participate in meetings with contractors, track performance using agreed KPIs, and implement improvement plans when needed. Attend meetings, take minutes, and ensure accurate record keeping. Support special projects and initiatives that align with Sanctuary Care's values and goals. Work experience required Experience supporting property related projects. Basic understanding of project management methods. Familiarity with business processes and modelling. Ability to manage deadlines and prioritize tasks for both yourself and others. Experience in producing and analyzing accurate information. Strong problem solving skills, including diagnosing issues and implementing solutions. Experience writing detailed requirement documents or creating process improvement maps. Supporting contractor management. Providing administrative support to a remote or dispersed team. Required Skills NVQ Level 3 or equivalent in a relevant field. Strong written and spoken English. Good interpersonal and customer service skills. Effective communication, negotiation, and presentation skills. Ability to work well in a team. Skilled in extracting and analyzing data from computer systems. Strong organizational and planning abilities. Ability to work independently and use initiative. Basic report writing skills. Proficiency in Microsoft 365 at an intermediate level. A current driving licence and access to your own vehicle is essential. Your Mind and Body Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period) Confidential 24/7 employee advice service (Includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme Your Financial Wellbeing Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period Your Job 25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Ability to be part of our inclusive staff networks like the Parent Network and Disability Network Loyalty recognition scheme for 12 month's service onwards Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Oct 19, 2025
Full time
Property Project Support Officer Temporary Contract Home working role with Occasional Travel National Role - Applicants accepted from across UK 35 hours per week £32,244.24 per annum At Sanctuary Care, you'll be part of something meaningful. We are a forward thinking organization with big plans for growth. Our people-both staff and residents-are at the heart of everything we do. That's why we invest in your training, encourage teamwork, and provide the support and resources you need to succeed. As we continue to grow, we're looking for an experienced Property Project Support Officer to help with business analysis, project coordination, and administrative tasks. In this role, you'll play a key part in ensuring projects across the organization are delivered successfully. Responsibilities of a Property Project Support Officer Clearly present information to managers and stakeholders, including process maps, business data, and project details. Help deliver capital reinvestment projects by keeping project plans, risk logs, and other documents up to date. Ensure resources are used effectively to support regional teams in delivering services while following policies, procedures, and regulations. Analyze data to identify areas for improvement and support business performance and compliance. Communicate effectively with internal and external stakeholders to address any issues. Participate in meetings with contractors, track performance using agreed KPIs, and implement improvement plans when needed. Attend meetings, take minutes, and ensure accurate record keeping. Support special projects and initiatives that align with Sanctuary Care's values and goals. Work experience required Experience supporting property related projects. Basic understanding of project management methods. Familiarity with business processes and modelling. Ability to manage deadlines and prioritize tasks for both yourself and others. Experience in producing and analyzing accurate information. Strong problem solving skills, including diagnosing issues and implementing solutions. Experience writing detailed requirement documents or creating process improvement maps. Supporting contractor management. Providing administrative support to a remote or dispersed team. Required Skills NVQ Level 3 or equivalent in a relevant field. Strong written and spoken English. Good interpersonal and customer service skills. Effective communication, negotiation, and presentation skills. Ability to work well in a team. Skilled in extracting and analyzing data from computer systems. Strong organizational and planning abilities. Ability to work independently and use initiative. Basic report writing skills. Proficiency in Microsoft 365 at an intermediate level. A current driving licence and access to your own vehicle is essential. Your Mind and Body Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period) Confidential 24/7 employee advice service (Includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme Your Financial Wellbeing Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period Your Job 25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Ability to be part of our inclusive staff networks like the Parent Network and Disability Network Loyalty recognition scheme for 12 month's service onwards Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Job Title: Resident Liaison Officer Location: Harlow Salary: 31,000 per annum + 3k Car Allowance Sector: Social Housing must have clean valid UK driving licence, own vehicle and clean DBS. FRA AND EXTERNAL WORKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:
Oct 17, 2025
Full time
Job Title: Resident Liaison Officer Location: Harlow Salary: 31,000 per annum + 3k Car Allowance Sector: Social Housing must have clean valid UK driving licence, own vehicle and clean DBS. FRA AND EXTERNAL WORKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:
Women's Pioneer Housing
Hammersmith And Fulham, London
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Oct 17, 2025
Full time
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT literate confident with Excel, CRM systems, and scheduling software Ability to multitask and stay calm under pressure Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF
Oct 17, 2025
Seasonal
Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT literate confident with Excel, CRM systems, and scheduling software Ability to multitask and stay calm under pressure Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF
Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Oct 17, 2025
Full time
Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance SurveyorSalary: £49,340 Per annumHours: Full time, 35 hours per week Monday - FridayLocation: Hammersmith, West London, hybrid with 2 days in the officeContract: PermanentClosing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate's identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Oct 17, 2025
Full time
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance SurveyorSalary: £49,340 Per annumHours: Full time, 35 hours per week Monday - FridayLocation: Hammersmith, West London, hybrid with 2 days in the officeContract: PermanentClosing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate's identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Oct 17, 2025
Full time
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for a Senior Repairs Technician Plumbing and Heating to join the team based in Ashfield . You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £35,412 - £38,220 per annum. We are seeking a highly skilled and experienced Plumbing & Heating Senior Repairs Technician with a strong background in plumbing and heating systems to join our dynamic property maintenance team. You ll play a key role in ensuring high standards of repair and customer satisfaction across tenanted properties. You will be required to Carry out repairs, installations, and maintenance of domestic plumbing and heating systems Diagnose faults and provide effective solutions with minimal disruption to residents Lead and mentor a team of technicians, ensuring compliance with Gas safety regulations Maintain accurate records of work completed using mobile technology Liaise with tenants, housing officers, and contractors to deliver high-quality service Closing date: 2 November 2025 Interview date: 21 November 2025 Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community. Why not click apply today? Don t miss out on this opportunity to develop your career as our Senior Repairs Technician. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Oct 17, 2025
Full time
Ashfield District Council have an exciting opportunity for a Senior Repairs Technician Plumbing and Heating to join the team based in Ashfield . You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £35,412 - £38,220 per annum. We are seeking a highly skilled and experienced Plumbing & Heating Senior Repairs Technician with a strong background in plumbing and heating systems to join our dynamic property maintenance team. You ll play a key role in ensuring high standards of repair and customer satisfaction across tenanted properties. You will be required to Carry out repairs, installations, and maintenance of domestic plumbing and heating systems Diagnose faults and provide effective solutions with minimal disruption to residents Lead and mentor a team of technicians, ensuring compliance with Gas safety regulations Maintain accurate records of work completed using mobile technology Liaise with tenants, housing officers, and contractors to deliver high-quality service Closing date: 2 November 2025 Interview date: 21 November 2025 Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community. Why not click apply today? Don t miss out on this opportunity to develop your career as our Senior Repairs Technician. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Architectural Technician, Stratford-upon-Avon, 32k - 35k DOE If you would like to know more information about this opportunity, please contact Sophie Randle at RGB Recruitment ASAP! Opportunity for an Architectural Technician to join a busy property and planning consultancy in Stratford-upon-Avon. This is an opportunity to become part of a growing business that works across multiple counties in the Midlands and surrounding regions. The company has a long-standing presence in the market, delivering a wide range of professional services spanning property management, development, valuation, planning, and design. They have built strong networks within local communities and are well-regarded for their expertise and client-focused approach. The role: Creating accurate technical drawings and plans using CAD/Revit, including layouts, elevations, and detailed schematics. Producing supporting documentation such as project briefs, scopes of work, and planning submissions. Carrying out site visits to assess potential development opportunities and reviewing relevant planning policies. Preparing and managing applications through the planning process. Collaborating with colleagues to broaden planning knowledge and gain exposure to varied projects. Maintaining regular communication with clients, consultants, and planning officers. Advising on land use, diversification, and potential opportunities to enhance property value. Requirements: Degree or equivalent in architecture, ideally with exposure to planning studies. At least 2 years of relevant experience, including time spent in private practice. Skilled at producing professional visual material to support applications, such as rendered drawings and presentation documents. Confident in reviewing and developing design concepts for residential and commercial schemes. Comfortable presenting ideas to clients and stakeholders. Competent in AutoCAD and/or Revit. Knowledge of UK building regulations and planning policy, with proven ability to deliver compliant and visually appealing drawings. Strong organisational skills with the ability to manage deadlines and workloads independently. Full UK driving licence and access to a vehicle.
Oct 17, 2025
Full time
Architectural Technician, Stratford-upon-Avon, 32k - 35k DOE If you would like to know more information about this opportunity, please contact Sophie Randle at RGB Recruitment ASAP! Opportunity for an Architectural Technician to join a busy property and planning consultancy in Stratford-upon-Avon. This is an opportunity to become part of a growing business that works across multiple counties in the Midlands and surrounding regions. The company has a long-standing presence in the market, delivering a wide range of professional services spanning property management, development, valuation, planning, and design. They have built strong networks within local communities and are well-regarded for their expertise and client-focused approach. The role: Creating accurate technical drawings and plans using CAD/Revit, including layouts, elevations, and detailed schematics. Producing supporting documentation such as project briefs, scopes of work, and planning submissions. Carrying out site visits to assess potential development opportunities and reviewing relevant planning policies. Preparing and managing applications through the planning process. Collaborating with colleagues to broaden planning knowledge and gain exposure to varied projects. Maintaining regular communication with clients, consultants, and planning officers. Advising on land use, diversification, and potential opportunities to enhance property value. Requirements: Degree or equivalent in architecture, ideally with exposure to planning studies. At least 2 years of relevant experience, including time spent in private practice. Skilled at producing professional visual material to support applications, such as rendered drawings and presentation documents. Confident in reviewing and developing design concepts for residential and commercial schemes. Comfortable presenting ideas to clients and stakeholders. Competent in AutoCAD and/or Revit. Knowledge of UK building regulations and planning policy, with proven ability to deliver compliant and visually appealing drawings. Strong organisational skills with the ability to manage deadlines and workloads independently. Full UK driving licence and access to a vehicle.
A progressive and people-focused principal contractor is looking to appoint a Resident Liaison Officer to support a major long-term fa ade remediation project in Leeds . With confirmed work secured into 2028, this is an opportunity to join a stable, cash-rich business that continues to invest in its people, its technology, and the future of safer, better-built environments. The initial project runs for over two years and involves internal and external works to student accommodation. You will play a key role in coordinating access, organising handovers, and liaising closely with both the client and multiple trades to ensure rooms are returned to a high standard after works are completed. Projects range in value up to 22 million and include complex schemes across residential towers, stadiums, commercial buildings, and public-sector assets. The company has built strong, long-term partnerships with blue-chip clients and is widely recognised for technical delivery on challenging and sensitive sites. Now targeting further growth, the company is scaling with purpose, aiming to exceed 50 million turnover this year. Backed by a listed parent group with significant financial strength, they operate with a modern, entrepreneurial approach, while maintaining strong family values and a culture of trust and development. Resident Liaison Officer - Salary & Benefits Salary: 40,000 - 55,000 (DOE) 25-30 days holiday + Bank Holidays Pension Scheme Project Bonus Scheme Company Bonus Scheme 4 Years Death in Service Cover Critical Illness Cover Team Social Events Company events and supportive social environment Comprehensive in-house and external Training and Development Access to Udemy and training courses Charity Fundraising Days Office facilities including stocked kitchen and shower Resident Liaison Officer - Job Overview Based full-time on a live project site in Leeds (initial project duration: 2+ years) Coordinating with multiple internal trades to manage works and ensure timely handovers (approx. 30-40 rooms per week) Liaising with the client to organise room access and student vacating arrangements Overseeing the sequence of works including external fa ade installations and internal reinstatement (e.g., painting & decorating) Ensuring smooth communication between residents, trades, and site management Maintaining daily/weekly handover schedules and resolving access or snagging issues Resident Liaison Officer - Requirements Experience in construction liaison, site coordination or site management Prior experience as a Resident Liaison Officer or similar Strong organisational skills and the ability to manage multiple workflows Confident communicator able to work closely with clients and residents Previous experience in occupied refurbishments or student accommodation preferred Must be based within commutable distance to Leeds What makes this opportunity different? Forward workload confirmed into 2028 Secure financial backing with strong reserves Low staff turnover and clear paths for progression Structured mentoring and access to coaching Real stories of team members doubling their earnings in under three years Weekly culture feedback that informs senior management decisions Training support, flexible working, and long-term incentives including shares Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Oct 17, 2025
Full time
A progressive and people-focused principal contractor is looking to appoint a Resident Liaison Officer to support a major long-term fa ade remediation project in Leeds . With confirmed work secured into 2028, this is an opportunity to join a stable, cash-rich business that continues to invest in its people, its technology, and the future of safer, better-built environments. The initial project runs for over two years and involves internal and external works to student accommodation. You will play a key role in coordinating access, organising handovers, and liaising closely with both the client and multiple trades to ensure rooms are returned to a high standard after works are completed. Projects range in value up to 22 million and include complex schemes across residential towers, stadiums, commercial buildings, and public-sector assets. The company has built strong, long-term partnerships with blue-chip clients and is widely recognised for technical delivery on challenging and sensitive sites. Now targeting further growth, the company is scaling with purpose, aiming to exceed 50 million turnover this year. Backed by a listed parent group with significant financial strength, they operate with a modern, entrepreneurial approach, while maintaining strong family values and a culture of trust and development. Resident Liaison Officer - Salary & Benefits Salary: 40,000 - 55,000 (DOE) 25-30 days holiday + Bank Holidays Pension Scheme Project Bonus Scheme Company Bonus Scheme 4 Years Death in Service Cover Critical Illness Cover Team Social Events Company events and supportive social environment Comprehensive in-house and external Training and Development Access to Udemy and training courses Charity Fundraising Days Office facilities including stocked kitchen and shower Resident Liaison Officer - Job Overview Based full-time on a live project site in Leeds (initial project duration: 2+ years) Coordinating with multiple internal trades to manage works and ensure timely handovers (approx. 30-40 rooms per week) Liaising with the client to organise room access and student vacating arrangements Overseeing the sequence of works including external fa ade installations and internal reinstatement (e.g., painting & decorating) Ensuring smooth communication between residents, trades, and site management Maintaining daily/weekly handover schedules and resolving access or snagging issues Resident Liaison Officer - Requirements Experience in construction liaison, site coordination or site management Prior experience as a Resident Liaison Officer or similar Strong organisational skills and the ability to manage multiple workflows Confident communicator able to work closely with clients and residents Previous experience in occupied refurbishments or student accommodation preferred Must be based within commutable distance to Leeds What makes this opportunity different? Forward workload confirmed into 2028 Secure financial backing with strong reserves Low staff turnover and clear paths for progression Structured mentoring and access to coaching Real stories of team members doubling their earnings in under three years Weekly culture feedback that informs senior management decisions Training support, flexible working, and long-term incentives including shares Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Mount Green Housing Association
Leatherhead, Surrey
Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours 'response' team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Oct 17, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours 'response' team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
We are seeking an accomplished Senior Technical Officer to join the in-house Facilities Management team of a leading world class institution. This pivotal role is central to ensuring our corporate and community buildings remain fully functional, safe, and compliant, serving thousands of local residents and staff. If you are a highly technical individual passionate about optimizing public sector infrastructure and driving sustainable change, this is your opportunity to make a lasting impact. What You'll Be Doing As the Senior Technical Officer, you will be the lead expert responsible for the operational integrity and compliance of the organization's corporate and community property estate. Statutory Compliance: Take the lead role in ensuring the corporate and community building portfolio is fully statutory compliant with all associated legal legislation. PPM Strategy: Lead on developing and implementing innovative and cost-effective approaches to Planned Preventative Maintenance (PPM), reactive repairs, and Health & Safety across the estate. Contractor Management: Oversee the competitive procurement and hands-on management of specialist M&E contractors, auditing and scrutinizing their work to ensure it meets the highest standards of quality and efficiency. Technical Scrutiny: Utilise your strong technical background (in mechanical and/or electrical systems) to audit and vet works, guaranteeing adherence to specifications and high-quality outputs. Stakeholder Collaboration: Build strong collaborative relationships with internal teams, including Asset Management and Technical Support, to enhance long-term planning and lifecycle programs. Reporting & Analysis: Gather, interpret, and present analytical data on building performance to inform decision-making, drive service improvements, and ensure value-for-money. About You Technical Expertise: Proven strong technical background and competence in mechanical and/or electrical systems within a complex building services environment. Contract Management: Experienced in the procurement and management of specialist M&E contractors, ensuring both planned and reactive maintenance is delivered efficiently. Strategic Planning: Excellent ability to interpret and implement planned maintenance strategies and contribute to long-term lifecycle programs. Communication: A natural communicator, capable of translating complex technical information into clear, accessible advice for a wide range of non-technical stakeholders. Innovation: A forward-thinker who embraces technology and offers creative, cost-effective solutions that enhance building safety, performance, and sustainability. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Oct 17, 2025
Full time
We are seeking an accomplished Senior Technical Officer to join the in-house Facilities Management team of a leading world class institution. This pivotal role is central to ensuring our corporate and community buildings remain fully functional, safe, and compliant, serving thousands of local residents and staff. If you are a highly technical individual passionate about optimizing public sector infrastructure and driving sustainable change, this is your opportunity to make a lasting impact. What You'll Be Doing As the Senior Technical Officer, you will be the lead expert responsible for the operational integrity and compliance of the organization's corporate and community property estate. Statutory Compliance: Take the lead role in ensuring the corporate and community building portfolio is fully statutory compliant with all associated legal legislation. PPM Strategy: Lead on developing and implementing innovative and cost-effective approaches to Planned Preventative Maintenance (PPM), reactive repairs, and Health & Safety across the estate. Contractor Management: Oversee the competitive procurement and hands-on management of specialist M&E contractors, auditing and scrutinizing their work to ensure it meets the highest standards of quality and efficiency. Technical Scrutiny: Utilise your strong technical background (in mechanical and/or electrical systems) to audit and vet works, guaranteeing adherence to specifications and high-quality outputs. Stakeholder Collaboration: Build strong collaborative relationships with internal teams, including Asset Management and Technical Support, to enhance long-term planning and lifecycle programs. Reporting & Analysis: Gather, interpret, and present analytical data on building performance to inform decision-making, drive service improvements, and ensure value-for-money. About You Technical Expertise: Proven strong technical background and competence in mechanical and/or electrical systems within a complex building services environment. Contract Management: Experienced in the procurement and management of specialist M&E contractors, ensuring both planned and reactive maintenance is delivered efficiently. Strategic Planning: Excellent ability to interpret and implement planned maintenance strategies and contribute to long-term lifecycle programs. Communication: A natural communicator, capable of translating complex technical information into clear, accessible advice for a wide range of non-technical stakeholders. Innovation: A forward-thinker who embraces technology and offers creative, cost-effective solutions that enhance building safety, performance, and sustainability. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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