HOST Casework Officer Tower Hamlets Contract £23.16 per hour PAYE of £30.23 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced HOST Casework Officer Job Summary: The Housing Hospital Discharge Coordinator is responsible for delivering high-quality housing options, advice, and assistance to patients in hospital settings. The role ensures safe and timely hospital discharge into suitable accommodation for Tower Hamlets residents, reducing delays and supporting health and social care outcomes. Key responsibilities include: Working closely with hospital teams to facilitate discharge planning. Applying detailed knowledge of homelessness legislation, including the Homelessness Reduction Act 2018. Coordinating referrals to boroughs of residence and liaising with hospitals such as Royal London, Newham, Mile End, and others. Supporting patients who require housing or social care upon discharge. Reducing demand on hospitals and social care through effective housing solutions. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Main Duties and Responsibilities: Provide housing advice and options tailored to patient needs. Collaborate with multi-disciplinary teams across hospitals and housing services. Ensure compliance with statutory duties and council policies, including Customer Care, Equal Opportunities, Data Protection, and Health and Safety. Maintain accurate records and case management systems. Work proactively to prevent homelessness and secure sustainable housing solutions. Essential Skills and Knowledge: In-depth understanding of homelessness legislation and housing sector. Ability to work in a fast-paced environment with competing priorities. Strong partnership working skills with internal and external stakeholders. Excellent communication and problem-solving abilities. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Dec 05, 2025
Contract
HOST Casework Officer Tower Hamlets Contract £23.16 per hour PAYE of £30.23 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced HOST Casework Officer Job Summary: The Housing Hospital Discharge Coordinator is responsible for delivering high-quality housing options, advice, and assistance to patients in hospital settings. The role ensures safe and timely hospital discharge into suitable accommodation for Tower Hamlets residents, reducing delays and supporting health and social care outcomes. Key responsibilities include: Working closely with hospital teams to facilitate discharge planning. Applying detailed knowledge of homelessness legislation, including the Homelessness Reduction Act 2018. Coordinating referrals to boroughs of residence and liaising with hospitals such as Royal London, Newham, Mile End, and others. Supporting patients who require housing or social care upon discharge. Reducing demand on hospitals and social care through effective housing solutions. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Main Duties and Responsibilities: Provide housing advice and options tailored to patient needs. Collaborate with multi-disciplinary teams across hospitals and housing services. Ensure compliance with statutory duties and council policies, including Customer Care, Equal Opportunities, Data Protection, and Health and Safety. Maintain accurate records and case management systems. Work proactively to prevent homelessness and secure sustainable housing solutions. Essential Skills and Knowledge: In-depth understanding of homelessness legislation and housing sector. Ability to work in a fast-paced environment with competing priorities. Strong partnership working skills with internal and external stakeholders. Excellent communication and problem-solving abilities. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Resident Liaison Officer - Enfield Temp to perm contract for the right candidate £18.71 Umbrella pay or £14.21 PAYE We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Enfield, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Enfield. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Previous experience working on SHDF retrofit contracts is essential Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Dec 04, 2025
Contract
Resident Liaison Officer - Enfield Temp to perm contract for the right candidate £18.71 Umbrella pay or £14.21 PAYE We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Enfield, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Enfield. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Previous experience working on SHDF retrofit contracts is essential Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Job Title: Neighbourhood Officer (Temporary to end June 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 14 DECEMBER INTERVIEWS TO BE HELD MONDAY 22 DECEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Dec 04, 2025
Seasonal
Job Title: Neighbourhood Officer (Temporary to end June 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 14 DECEMBER INTERVIEWS TO BE HELD MONDAY 22 DECEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Senior Surveyor - Building Control - Reading Access Talent are pleased to partner with an industry leader within the Building Control who are currently looking for a Senior Surveyor to bolster their established team Reading. If you're a Building Control Officer that is looking to join a forward thinking company, who understand the work life balance and offer agile working solutions to help you get the most out of your week then get in touch. They are an established approved inspector offering services to the commercial and domestic market across the UK. Who are looking for a building control surveyor to carry out plan appraisals, statutory consultations and site inspections as well as developing our existing client base in London. Qualifications Chartered membership of an appropriate professional institution (RICS, CABE, CIOB) Experience in the construction industry with relevant experience in Building Control Experience of plan appraisal of residential developments and associated non-residential uses Awareness of forensic investigations of buildings, defect identification and repair Proven ability to make pragmatic and value decisions on compliance with Building Regulations Able to work with the minimum of supervision, in line with established policies and procedures Knowledge of environmental issues and relevant standards/legislation Benefits Private Medical Insurance Annual Salary Reviews Certified Training Company Holidays Ten Year Service Award Scheme Our client is offering a competitive salary and a fantastic opportunity for career development, for more information and to apply for the position submit your CV to this vacancy
Dec 04, 2025
Full time
Senior Surveyor - Building Control - Reading Access Talent are pleased to partner with an industry leader within the Building Control who are currently looking for a Senior Surveyor to bolster their established team Reading. If you're a Building Control Officer that is looking to join a forward thinking company, who understand the work life balance and offer agile working solutions to help you get the most out of your week then get in touch. They are an established approved inspector offering services to the commercial and domestic market across the UK. Who are looking for a building control surveyor to carry out plan appraisals, statutory consultations and site inspections as well as developing our existing client base in London. Qualifications Chartered membership of an appropriate professional institution (RICS, CABE, CIOB) Experience in the construction industry with relevant experience in Building Control Experience of plan appraisal of residential developments and associated non-residential uses Awareness of forensic investigations of buildings, defect identification and repair Proven ability to make pragmatic and value decisions on compliance with Building Regulations Able to work with the minimum of supervision, in line with established policies and procedures Knowledge of environmental issues and relevant standards/legislation Benefits Private Medical Insurance Annual Salary Reviews Certified Training Company Holidays Ten Year Service Award Scheme Our client is offering a competitive salary and a fantastic opportunity for career development, for more information and to apply for the position submit your CV to this vacancy
Job Opportunity: Tenant Liaison Officer Location: Malton Start Date: ASAP Contract: Temporary Sector: Housing / Construction / Social Housing About the Role We are seeking a proactive and people-focused Tenant Liaison Officer (TLO) to support our upcoming project in Malton. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works. Key Responsibilities Act as the first point of contact for residents, addressing queries and concerns professionally. Provide regular updates regarding planned works, schedules, and access requirements. Arrange appointments, consultations, and property visits as needed. Support vulnerable residents and make appropriate referrals where required. Maintain accurate records of interactions, issues, and resolutions. Work closely with site managers, project teams, and local stakeholders to ensure smooth project delivery. Assist in organising resident meetings, newsletters, and community engagement activities. About You Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community services. Excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Ability to handle sensitive situations with empathy and professionalism. Confident using digital tools for reporting and communication. A proactive and collaborative approach to problem-solving. What We Offer Competitive hourly or daily rate (dependent on experience). Supportive team environment. Opportunity to play a vital role in improving residents' experience during key improvement works. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC
Dec 04, 2025
Contract
Job Opportunity: Tenant Liaison Officer Location: Malton Start Date: ASAP Contract: Temporary Sector: Housing / Construction / Social Housing About the Role We are seeking a proactive and people-focused Tenant Liaison Officer (TLO) to support our upcoming project in Malton. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works. Key Responsibilities Act as the first point of contact for residents, addressing queries and concerns professionally. Provide regular updates regarding planned works, schedules, and access requirements. Arrange appointments, consultations, and property visits as needed. Support vulnerable residents and make appropriate referrals where required. Maintain accurate records of interactions, issues, and resolutions. Work closely with site managers, project teams, and local stakeholders to ensure smooth project delivery. Assist in organising resident meetings, newsletters, and community engagement activities. About You Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community services. Excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Ability to handle sensitive situations with empathy and professionalism. Confident using digital tools for reporting and communication. A proactive and collaborative approach to problem-solving. What We Offer Competitive hourly or daily rate (dependent on experience). Supportive team environment. Opportunity to play a vital role in improving residents' experience during key improvement works. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Assistant to help us achieve our goals. Joining us at Nesbit House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Sevenoaks's most stunning care home Nesbit House is a luxurious care home in Sevenoaks, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Dec 04, 2025
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Assistant to help us achieve our goals. Joining us at Nesbit House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Sevenoaks's most stunning care home Nesbit House is a luxurious care home in Sevenoaks, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
LABC (Local Authority Building Control)
Great Houghton, Northamptonshire
# West Northamptonshire Council - Senior Building Control Officer About the role As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers, and communities. There is tremendous opportunity for an ambitious, dynamic, and spirited Building Control professional to exert a lasting influence over design, construction, safety, sustainability, and welfare, as well as protecting a rich and colourful heritage. You'll find yourself in a position where your input can really make a difference and significantly benefit the future development of West Northamptonshire.This role will include checking plans, visiting sites, providing advice to building professionals, the public and the Council as well as contributing to the quality and safety of the built environment in accordance with national standards. The candidate would also be required to deal with dangerous structures, the investigation and resolution of breaches of the Building Regulations and be responsible for ensuring Partner Authority applications are administered and checked according to the LABC Partner Authority Scheme. About you In this role the successful candidate will be working closely with the Principal and Senior Building Control Surveyors, you'll help ensure that the Council's statutory functions are properly carried out in dealing with the building regulations and associated legislative controls including fire, health and safety matters relating to buildings and structures.The candidate should be a corporate member of RICS, CABE or equivalent and be a Class 2 (C to F) Registered Building inspector. Our benefits We offer a wide range of benefits to our employees, these include: Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year. Cycle to Work scheme. Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection. Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Car Lease scheme via Tusker. Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees. Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information. Commsave- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more! Ongoing training and development opportunities. A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs). Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role. Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you. At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support. West Northants Council, where careers thrive. Haringey CouncilWe're looking for Senior Registered Building Inspectors to take on a pivotal role within our Planning & Building Standards service.Package up to £60k dependant on level, competence and experienceFull time
Dec 04, 2025
Full time
# West Northamptonshire Council - Senior Building Control Officer About the role As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers, and communities. There is tremendous opportunity for an ambitious, dynamic, and spirited Building Control professional to exert a lasting influence over design, construction, safety, sustainability, and welfare, as well as protecting a rich and colourful heritage. You'll find yourself in a position where your input can really make a difference and significantly benefit the future development of West Northamptonshire.This role will include checking plans, visiting sites, providing advice to building professionals, the public and the Council as well as contributing to the quality and safety of the built environment in accordance with national standards. The candidate would also be required to deal with dangerous structures, the investigation and resolution of breaches of the Building Regulations and be responsible for ensuring Partner Authority applications are administered and checked according to the LABC Partner Authority Scheme. About you In this role the successful candidate will be working closely with the Principal and Senior Building Control Surveyors, you'll help ensure that the Council's statutory functions are properly carried out in dealing with the building regulations and associated legislative controls including fire, health and safety matters relating to buildings and structures.The candidate should be a corporate member of RICS, CABE or equivalent and be a Class 2 (C to F) Registered Building inspector. Our benefits We offer a wide range of benefits to our employees, these include: Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year. Cycle to Work scheme. Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection. Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Car Lease scheme via Tusker. Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees. Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information. Commsave- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more! Ongoing training and development opportunities. A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs). Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role. Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you. At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support. West Northants Council, where careers thrive. Haringey CouncilWe're looking for Senior Registered Building Inspectors to take on a pivotal role within our Planning & Building Standards service.Package up to £60k dependant on level, competence and experienceFull time
Senior Surveyor - Oxford Access Talent is partnering with an industry leader within Building Control who are looking for a Senior Surveyor to bolster their established team in Oxford. If you are a Building Control Officer seeking a forward thinking company that offers work life balance and agile working solutions, this role may be for you. The company is an established approved inspector offering services to the commercial and domestic market across the UK. The senior surveyor will carry out plan appraisals, statutory consultations, and site inspections, and help develop the existing client base in London. Requirements Chartered membership of an appropriate professional institution (RICS, CABE, CIOB) Experience in the construction industry with relevant experience in Building Control Experience of plan appraisal of residential developments and associated non residential uses Awareness of forensic investigations of buildings, defect identification and repair Proven ability to make pragmatic and value decisions on compliance with Building Regulations Able to work with the minimum of supervision, in line with established policies and procedures Knowledge of environmental issues and relevant standards/legislation Benefits Private Medical Insurance Annual Salary Reviews Certified Training Company Holidays Ten Year Service Award Scheme Our client offers a competitive salary and a great opportunity for career development. For more information and to apply, submit your CV to this vacancy. BMS Engineer (Tridium Specialist) - Permanent Salary: £55,000 to £60,000 Per Annum Sector: Building Control & Surveying, Datacentre Contract Type: Permanent Town/City: Surrey We are seeking an experienced BMS Engineer with strong expertise in Tridium Niagara frameworks to join our team. The role involves the design, commissioning, integration, and ongoing support of Building Management systems. Class 3 Registered Building Inspector - London Access Talent is partnering with an industry leader within Building Control who are looking for a Class 3 Registered Building Inspector to bolster their established team in London. Salary: £85,000 to £90,000 Per Annum Sector: Building Control & Surveying Contract Type: Full time Town/City: London Class 3 Registered Building Inspector - Oxford Access Talent is partnering with an industry leader within Building Control who are looking for a Class 3 Registered Building Inspector to bolster their established team in Oxford. Salary: £70,000 to £85,000 Per Annum Sector: Building Control & Surveying Contract Type: Permanent Town/City: Oxford Class 3 Registered Building Inspector - Bradford Access Talent is partnering with an industry leader within Building Control who are looking for a Class 3 Registered Building Inspector to bolster their established team in Bradford. Salary: £55,000 to £80,000 Per Annum Sector: Building Control & Surveying Contract Type: Full time Town/City: Bradford
Dec 04, 2025
Full time
Senior Surveyor - Oxford Access Talent is partnering with an industry leader within Building Control who are looking for a Senior Surveyor to bolster their established team in Oxford. If you are a Building Control Officer seeking a forward thinking company that offers work life balance and agile working solutions, this role may be for you. The company is an established approved inspector offering services to the commercial and domestic market across the UK. The senior surveyor will carry out plan appraisals, statutory consultations, and site inspections, and help develop the existing client base in London. Requirements Chartered membership of an appropriate professional institution (RICS, CABE, CIOB) Experience in the construction industry with relevant experience in Building Control Experience of plan appraisal of residential developments and associated non residential uses Awareness of forensic investigations of buildings, defect identification and repair Proven ability to make pragmatic and value decisions on compliance with Building Regulations Able to work with the minimum of supervision, in line with established policies and procedures Knowledge of environmental issues and relevant standards/legislation Benefits Private Medical Insurance Annual Salary Reviews Certified Training Company Holidays Ten Year Service Award Scheme Our client offers a competitive salary and a great opportunity for career development. For more information and to apply, submit your CV to this vacancy. BMS Engineer (Tridium Specialist) - Permanent Salary: £55,000 to £60,000 Per Annum Sector: Building Control & Surveying, Datacentre Contract Type: Permanent Town/City: Surrey We are seeking an experienced BMS Engineer with strong expertise in Tridium Niagara frameworks to join our team. The role involves the design, commissioning, integration, and ongoing support of Building Management systems. Class 3 Registered Building Inspector - London Access Talent is partnering with an industry leader within Building Control who are looking for a Class 3 Registered Building Inspector to bolster their established team in London. Salary: £85,000 to £90,000 Per Annum Sector: Building Control & Surveying Contract Type: Full time Town/City: London Class 3 Registered Building Inspector - Oxford Access Talent is partnering with an industry leader within Building Control who are looking for a Class 3 Registered Building Inspector to bolster their established team in Oxford. Salary: £70,000 to £85,000 Per Annum Sector: Building Control & Surveying Contract Type: Permanent Town/City: Oxford Class 3 Registered Building Inspector - Bradford Access Talent is partnering with an industry leader within Building Control who are looking for a Class 3 Registered Building Inspector to bolster their established team in Bradford. Salary: £55,000 to £80,000 Per Annum Sector: Building Control & Surveying Contract Type: Full time Town/City: Bradford
Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £35,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Uxbridge and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly Cladding works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Dec 04, 2025
Full time
Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £35,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Uxbridge and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly Cladding works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Neighbourhood Housing Officer Camden Contract £20.96 per hour PAYE or £27.33 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Neighbourhood Housing Officer As a Neighbourhood Housing Officer, you will play an important role in providing a range of services to our residents. You will be a role model for our behaviours embedding a culture of respect and relational practice, placing our residents at the centre of everything we do. This comes with a unique opportunity to make a meaningful impact on our neighbourhoods and communities. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. About you We re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart. In addition: You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camden s community. You are proactive: You take action to address problems and support people, as early as possible. You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. You take a caring approach: You listen, understand and have others concerns in mind. You are happiest when residents are. You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar. Skills Framework: Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed. Collaboration and communication: Working in a joined-up way with other teams, to act as one Council. If you can t help, you know someone who can. Speaking with colleagues and residents in a kind and helpful way, conveying information clearly, listening actively and resolving conflicts, being responsive and flexible. Building positive relationships with the local community, understanding diverse support and access needs. Data, digital and systems: Using in relevant software and information . PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Dec 04, 2025
Contract
Neighbourhood Housing Officer Camden Contract £20.96 per hour PAYE or £27.33 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Neighbourhood Housing Officer As a Neighbourhood Housing Officer, you will play an important role in providing a range of services to our residents. You will be a role model for our behaviours embedding a culture of respect and relational practice, placing our residents at the centre of everything we do. This comes with a unique opportunity to make a meaningful impact on our neighbourhoods and communities. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. About you We re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart. In addition: You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camden s community. You are proactive: You take action to address problems and support people, as early as possible. You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. You take a caring approach: You listen, understand and have others concerns in mind. You are happiest when residents are. You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar. Skills Framework: Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed. Collaboration and communication: Working in a joined-up way with other teams, to act as one Council. If you can t help, you know someone who can. Speaking with colleagues and residents in a kind and helpful way, conveying information clearly, listening actively and resolving conflicts, being responsive and flexible. Building positive relationships with the local community, understanding diverse support and access needs. Data, digital and systems: Using in relevant software and information . PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Good Afternoon, I am currently representing Camden Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Neighbourhood Housing Officer this role will be: WC1H9JE The right candidate will: Proactively manage estates and blocks across tenures providing resident focussed service in line with our published service standards and values. Be the key local contact for our residents and stakeholders, providing support and early intervention with the primary aim of sustaining tenancies. Work with vulnerable tenants, making appropriate referrals and liaising with partners and services to ensure that the right level of intervention is in place to support them. Use tenancy enforcement tools in a proportionate way to resolve any issues. Engaging with residents in their homes, our offices or through other channels to ensure they understand the conditions of any agreement and the consequences of their actions/impact on others. Always ensuring we are working within the statutory and regulatory framework. Proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution. Provide a responsive housing management service to ensure a clean, safe and well-maintained communal areas within our blocks and estates. This will include scheduled inspections to support and evidence our good neighbourhood management approach and communal areas policy. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Dec 04, 2025
Contract
Good Afternoon, I am currently representing Camden Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Neighbourhood Housing Officer this role will be: WC1H9JE The right candidate will: Proactively manage estates and blocks across tenures providing resident focussed service in line with our published service standards and values. Be the key local contact for our residents and stakeholders, providing support and early intervention with the primary aim of sustaining tenancies. Work with vulnerable tenants, making appropriate referrals and liaising with partners and services to ensure that the right level of intervention is in place to support them. Use tenancy enforcement tools in a proportionate way to resolve any issues. Engaging with residents in their homes, our offices or through other channels to ensure they understand the conditions of any agreement and the consequences of their actions/impact on others. Always ensuring we are working within the statutory and regulatory framework. Proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution. Provide a responsive housing management service to ensure a clean, safe and well-maintained communal areas within our blocks and estates. This will include scheduled inspections to support and evidence our good neighbourhood management approach and communal areas policy. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Architectural Technician, Stratford-upon-Avon, 32k - 35k DOE If you would like to know more information about this opportunity, please contact Sophie Randle at RGB Recruitment ASAP! Opportunity for an Architectural Technician to join a busy property and planning consultancy in Stratford-upon-Avon. This is an opportunity to become part of a growing business that works across multiple counties in the Midlands and surrounding regions. The company has a long-standing presence in the market, delivering a wide range of professional services spanning property management, development, valuation, planning, and design. They have built strong networks within local communities and are well-regarded for their expertise and client-focused approach. The role: Creating accurate technical drawings and plans using CAD/Revit, including layouts, elevations, and detailed schematics. Producing supporting documentation such as project briefs, scopes of work, and planning submissions. Carrying out site visits to assess potential development opportunities and reviewing relevant planning policies. Preparing and managing applications through the planning process. Collaborating with colleagues to broaden planning knowledge and gain exposure to varied projects. Maintaining regular communication with clients, consultants, and planning officers. Advising on land use, diversification, and potential opportunities to enhance property value. Requirements: Degree or equivalent in architecture, ideally with exposure to planning studies. At least 2 years of relevant experience, including time spent in private practice. Skilled at producing professional visual material to support applications, such as rendered drawings and presentation documents. Confident in reviewing and developing design concepts for residential and commercial schemes. Comfortable presenting ideas to clients and stakeholders. Competent in AutoCAD and/or Revit. Knowledge of UK building regulations and planning policy, with proven ability to deliver compliant and visually appealing drawings. Strong organisational skills with the ability to manage deadlines and workloads independently. Full UK driving licence and access to a vehicle.
Dec 03, 2025
Full time
Architectural Technician, Stratford-upon-Avon, 32k - 35k DOE If you would like to know more information about this opportunity, please contact Sophie Randle at RGB Recruitment ASAP! Opportunity for an Architectural Technician to join a busy property and planning consultancy in Stratford-upon-Avon. This is an opportunity to become part of a growing business that works across multiple counties in the Midlands and surrounding regions. The company has a long-standing presence in the market, delivering a wide range of professional services spanning property management, development, valuation, planning, and design. They have built strong networks within local communities and are well-regarded for their expertise and client-focused approach. The role: Creating accurate technical drawings and plans using CAD/Revit, including layouts, elevations, and detailed schematics. Producing supporting documentation such as project briefs, scopes of work, and planning submissions. Carrying out site visits to assess potential development opportunities and reviewing relevant planning policies. Preparing and managing applications through the planning process. Collaborating with colleagues to broaden planning knowledge and gain exposure to varied projects. Maintaining regular communication with clients, consultants, and planning officers. Advising on land use, diversification, and potential opportunities to enhance property value. Requirements: Degree or equivalent in architecture, ideally with exposure to planning studies. At least 2 years of relevant experience, including time spent in private practice. Skilled at producing professional visual material to support applications, such as rendered drawings and presentation documents. Confident in reviewing and developing design concepts for residential and commercial schemes. Comfortable presenting ideas to clients and stakeholders. Competent in AutoCAD and/or Revit. Knowledge of UK building regulations and planning policy, with proven ability to deliver compliant and visually appealing drawings. Strong organisational skills with the ability to manage deadlines and workloads independently. Full UK driving licence and access to a vehicle.
Resident Liaison Officer Exeter Start ASAP Temp to Perm - weekly pay 40hrs per week Must have full driving licence and access to car The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the Exeter area. This role cover a site in Exeter. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Mileage claimable Holiday pay and pension accrued Please apply or Kirsty Rutlidge at Build Recruitment for further details (phone number removed). We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Dec 03, 2025
Seasonal
Resident Liaison Officer Exeter Start ASAP Temp to Perm - weekly pay 40hrs per week Must have full driving licence and access to car The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the Exeter area. This role cover a site in Exeter. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Mileage claimable Holiday pay and pension accrued Please apply or Kirsty Rutlidge at Build Recruitment for further details (phone number removed). We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.
Dec 03, 2025
Contract
PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in Essex. Please note this role requires a Full UK Driving Licence, with access to vehicle. As a Housing Officer you will require to work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. Duties: Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents. Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation. Person Specification: Knowledge of tenancy management and legislation Letting of new tenancies/ending of tenancies Managing tenancy changes Introductory Tenancy Reviews Resident engagement Partnership working with other agencies and teams Prioritising Tenancy sustainment Tenancy enforcement Tenancy/Property Audits Estate management
Dec 03, 2025
Contract
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in Essex. Please note this role requires a Full UK Driving Licence, with access to vehicle. As a Housing Officer you will require to work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. Duties: Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents. Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation. Person Specification: Knowledge of tenancy management and legislation Letting of new tenancies/ending of tenancies Managing tenancy changes Introductory Tenancy Reviews Resident engagement Partnership working with other agencies and teams Prioritising Tenancy sustainment Tenancy enforcement Tenancy/Property Audits Estate management
Hamberley Care Management Limited
City, Birmingham
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Assistant to help us achieve our goals. Joining us at Cofton Park Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Full UK driving licence - essential Proven experience in maintenance and repair work Strong painting and decorating skills - essential Strong troubleshooting and problem-solving abilities Able to operate hand and power tools safely and effectively Excellent communication and teamwork skills Able to clearly demonstrate Health & Safety awareness through discussion Able to share and uphold our values at all times A true "Can-Do" colleague: flexible team worker, practical problem solver, passionate about delivering quality work Comfortable managing a diverse and busy workload, thinking creatively, and open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Birmingham's most stunning care home Cofton Park Manor is a luxurious care home in Cofton Hackett, Birmingham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Dec 03, 2025
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Assistant to help us achieve our goals. Joining us at Cofton Park Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Full UK driving licence - essential Proven experience in maintenance and repair work Strong painting and decorating skills - essential Strong troubleshooting and problem-solving abilities Able to operate hand and power tools safely and effectively Excellent communication and teamwork skills Able to clearly demonstrate Health & Safety awareness through discussion Able to share and uphold our values at all times A true "Can-Do" colleague: flexible team worker, practical problem solver, passionate about delivering quality work Comfortable managing a diverse and busy workload, thinking creatively, and open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Birmingham's most stunning care home Cofton Park Manor is a luxurious care home in Cofton Hackett, Birmingham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £22.27 PAYE umbrella rate £29.45 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice and able to start circa the 17th of November
Dec 03, 2025
Seasonal
A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £22.27 PAYE umbrella rate £29.45 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice and able to start circa the 17th of November
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 02, 2025
Contract
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
esident Liaison Officer (RLO) £32,000 Salary Temp-to-Perm Lead Resident Engagement on a Key K&B Programme in Ipswich Are you an experienced and empathetic Resident Liaison Officer ready to take the next step in your career We are seeking a dedicated RLO for an immediate Temp-to-Perm opportunity to manage resident communication and logistics for a major Kitchen and Bathroom (K&B) Replacement Programme in the Ipswich area. This is a career-defining role offering a clear path to a permanent position and a competitive full-time salary. THE ROLE: LOCATION & PACKAGE Position Resident Liaison Officer Location Ipswich , Suffolk (Scattered sites) Salary £32,000 per annum (Equivalent Temp Pay Rate applies) Contract Temp-to-Perm (Clear path to permanent employment) Working Hours Full-Time, Monday to Friday (Standard hours) YOUR CORE MISSION You will be the vital link between our site team and the residents, ensuring the K&B replacement works are delivered with maximum efficiency and minimum disruption to occupied homes. Pre-Start Management: Conduct mandatory pre-condition surveys and compile detailed resident profiles to log specific needs, vulnerabilities, and access requirements. Logistics & Access: Secure access agreements with residents, schedule appointments, and manage the flow of information between tenants, subcontractors, and the Site Manager. Communication: Act as the main point of contact for the duration of the works, managing all queries, issues, and complaints sensitively and effectively. Coordination: Support the technical team (designers, surveyors) by ensuring required information and access is readily available. Customer Care: Promote high standards of conduct from site operatives and ensure high levels of Customer Satisfaction throughout the refurbishment process. MANDATORY REQUIREMENTS Candidates must meet the following non-negotiable criteria: Experience: Proven track record as an RLO specifically working on Kitchen and Bathroom (K&B) or internal social housing refurbishment programmes. Mobility: Must possess a Full UK Driving Licence and have access to their own vehicle to service scattered properties across the Ipswich area. Soft Skills: Excellent verbal and written communication, exceptional organisational skills, and a calm, empathetic approach to customer service. If you are ready for a secure Temp-to-Perm opportunity at a £32,000 equivalent salary in Ipswich, apply immediately!
Dec 02, 2025
Full time
esident Liaison Officer (RLO) £32,000 Salary Temp-to-Perm Lead Resident Engagement on a Key K&B Programme in Ipswich Are you an experienced and empathetic Resident Liaison Officer ready to take the next step in your career We are seeking a dedicated RLO for an immediate Temp-to-Perm opportunity to manage resident communication and logistics for a major Kitchen and Bathroom (K&B) Replacement Programme in the Ipswich area. This is a career-defining role offering a clear path to a permanent position and a competitive full-time salary. THE ROLE: LOCATION & PACKAGE Position Resident Liaison Officer Location Ipswich , Suffolk (Scattered sites) Salary £32,000 per annum (Equivalent Temp Pay Rate applies) Contract Temp-to-Perm (Clear path to permanent employment) Working Hours Full-Time, Monday to Friday (Standard hours) YOUR CORE MISSION You will be the vital link between our site team and the residents, ensuring the K&B replacement works are delivered with maximum efficiency and minimum disruption to occupied homes. Pre-Start Management: Conduct mandatory pre-condition surveys and compile detailed resident profiles to log specific needs, vulnerabilities, and access requirements. Logistics & Access: Secure access agreements with residents, schedule appointments, and manage the flow of information between tenants, subcontractors, and the Site Manager. Communication: Act as the main point of contact for the duration of the works, managing all queries, issues, and complaints sensitively and effectively. Coordination: Support the technical team (designers, surveyors) by ensuring required information and access is readily available. Customer Care: Promote high standards of conduct from site operatives and ensure high levels of Customer Satisfaction throughout the refurbishment process. MANDATORY REQUIREMENTS Candidates must meet the following non-negotiable criteria: Experience: Proven track record as an RLO specifically working on Kitchen and Bathroom (K&B) or internal social housing refurbishment programmes. Mobility: Must possess a Full UK Driving Licence and have access to their own vehicle to service scattered properties across the Ipswich area. Soft Skills: Excellent verbal and written communication, exceptional organisational skills, and a calm, empathetic approach to customer service. If you are ready for a secure Temp-to-Perm opportunity at a £32,000 equivalent salary in Ipswich, apply immediately!
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Dec 02, 2025
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
