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The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need. This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Built on trust Show they care Make a difference Description maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination. Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless. The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing. Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage. Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home. Ensure compliance with local housing regulations and policies during the allocation process. Maintain accurate and up-to-date records of housing applications and allocations. Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing. Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements. Provide excellent customer service to applicants, addressing their concerns and inquiries promptly. Create and support the creation of local lettings policies in partnership with internal teams. To carry out right to rent checks for all applicants. Profile A successful Allocations Officer should have: Experience in housing services or social services is highly desirable. Strong understanding of housing laws, regulations, and allocation policies. Excellent verbal and written communication skills. Ability to work collaboratively with various stakeholders, including local government agencies and community organisations. Strong organisational and time management skills to handle multiple applications efficiently. Demonstrated ability to approach sensitive situations with empathy and professionalism. Driving licence and access to a car to complete viewings and visits as necessary Job Offer Competitive salary of approximately 34,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. Potential for career development within the organisation. If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.

Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills

Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info

Fixed Term Contract until November 2026, Full Time Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? Are you interested in starting a career in affordable housing development or looking for a new challenge? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we're looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We've built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it's not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. If this sounds like an organisation and team that you want to be part of, we want to hear from you. Although this is a home based role, it will involve some occasional travel to development sites. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate's discretion. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to

Job Title: Resident Liaison Officer Location: Harlow Salary: 31,000 per annum + 3k Car Allowance Sector: Social Housing must have clean valid UK driving licence, own vehicle and clean DBS. FRA AND EXTERNAL WORKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:

We're looking for a dedicated Housing Officer to join a local council in Nottinghamshire to help deliver a high quality, housing management service across a portfolio of general needs properties. Housing Officer responsibilities include: Managing general needs tenancies and estates, including lettings, voids, and low - medium level anti-social behaviour. Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing A positive, proactive approach and ability to work independently under pressure Proven knowledge of housing law, tenancy management and safeguarding Job Title: Housing Officer Contract: Temporary until March 31st 2026 Rate: 25 - 28hr Location: Nottinghamshire If this Housing Officer role is for you then please apply or contact (url removed)

Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours 'response' team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £22.27 Umbrella £29.45 4 days based in the office and 1 day from home Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements Must be able to interview from the 2nd of Oct or from week commencing the 6th of Oct and able to start on the WC 13th of October

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £18.86 Umbrella £24.95 4 days based in the office and 1 day from home Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements Must be able to interview from the 2nd of Oct or from week commencing the 6th of Oct and able to start on the WC 13th of October

Tenant Liaison Officer Wythenshawe, Manchester Salary: £30,000 per annum Key Benefits Basic salary of £27,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. This opportunity is ideal for a motivated individual with FIRAS knowledge who wants to contribute to a growing company with leadership potential and long-term rewards like profit sharing. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Managing Agents Officer Industry: Housing and Community Investment Location: Bracknell (with travel as required) Salary: £39,400 plus fantastic benefits About the role We're looking for a Managing Agents Officer to join the Housing and Community Investment team in Bracknell for our client. This is a pivotal role in ensuring that the services delivered by third-party managing agents meet the highest standards of safety, compliance and value for money across the property portfolio. You'll oversee contractual relationships, scrutinise services and charges, and make sure customers benefit from safe, well-managed homes and communal areas. You'll also provide property management support for parts of the legacy portfolio, including market rent and homeownership schemes. What you'll be doing Inspect housing schemes and monitor performance of managing agents against agreed service levels. Review budgets, accounts and customer satisfaction to ensure value for money. Maintain accurate records of all third-party management agreements. Ensure compliance with building safety, fire risk and health & safety regulations, working closely with compliance colleagues where required. Cleansing of the database and manages service information to bring it up to date and maintain. Complete property and block inspections. Raise communal repairs where defects are identified. Challenge underperformance and escalate service standard issues when necessary. Prepare and submit applications to the First-Tier Tribunal on behalf of the organisation and its customers. Respond to internal and external enquiries about management arrangements - build and maintain relationships Support reporting and data requirements linked to third-party management. What you'll bring/What's required Strong background in estate and housing management, including inspections and service delivery. Ability to interpret service level agreements and budgets. Understanding of the housing sector and the needs of social tenants and low-cost homeowners. Knowledge of health & safety legislation and risk assessment in a property context. Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively. A full driving licence with business insurance (or the ability to travel efficiently to meet service requirements). A commitment to upholding professional values and behaviours. What's on offer £39,400 salary A fantastic benefits package, including generous leave, pension scheme, wellbeing support and more Opportunities for professional development and career progression The chance to make a meaningful impact in local communities Apply today and take the next step in your property management career.

Home based, and required to occasionally travel to Bristol or Dudley Area Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.

Tenant Liaison Officer Location : Skelmersdale, WN8 9TW Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Location: Karibu Housing, Brent Rate: 22 per hour (Umbrella) Contract: Temporary to Permanent Car Driver Essential We are seeking an experienced Housing Support Officer to join our team, providing vital support to residents to help them maintain their tenancies and live independently. This is a temp-to-perm opportunity , ideal for someone looking to make a long-term impact within a supportive housing service. Key Responsibilities Provide practical advice and emotional support to residents facing housing difficulties or at risk of homelessness. Conduct needs assessments and develop personalised support plans. Liaise with landlords, local authorities, and partner agencies to resolve tenancy-related issues. Monitor and record progress, ensuring accurate case notes and compliance with safeguarding procedures. Support residents in accessing benefits, employment, and community resources. Undertake home visits and outreach support - therefore, a full UK driving licence and access to a vehicle are essential. Requirements Previous experience in housing support, tenancy sustainment, or homelessness prevention. Strong understanding of housing legislation and welfare reform. Excellent communication, organisational, and case management skills. Ability to work independently and manage a varied caseload. IT literacy, with experience using housing management systems. This is a fantastic opportunity for someone passionate about making a difference in people's lives while developing their career in housing support.

The Opportunity We're representing a growing and forward-thinking housing association based in Manchester that's entering an exciting stage of development. Still in its early years, the company is expanding rapidly and building a reputation for doing things differently - with a strong social purpose at its core. They're now looking to appoint an Executive Support Officer to provide professional, proactive support to the Directors. This is a newly created role with plenty of scope to make it your own. You'll play a key part in helping the leadership team stay organised and focused as the business continues to grow. The Role This is a varied and rewarding position where no two days are the same. You'll be the go-to person for the Directors - keeping things running smoothly behind the scenes and ensuring effective communication across the organisation. Key responsibilities include: Managing complex diaries and coordinating meetings Handling inboxes and correspondence on behalf of Directors Preparing and formatting reports, presentations, and briefing papers Coordinating meetings and taking accurate minutes Supporting the delivery of key projects and initiatives Managing travel arrangements, expenses, and general PA tasks Maintaining organised filing systems and ensuring information flows efficiently About You You'll be highly organised, personable, and able to juggle multiple priorities with ease. You'll bring energy, professionalism, and a genuine sense of ownership to your work. We're looking for someone who: Has previous experience in an Executive Assistant, PA, or Senior Administrative role Is confident managing senior stakeholders and communicating professionally Has excellent written and verbal communication skills Is proactive, adaptable, and able to anticipate needs Demonstrates discretion and attention to detail Is proficient in Microsoft Office and Outlook Ideally, has experience within housing, property, or the public sector Why Apply? Join a company at a genuinely exciting point in its journey - with the opportunity to help shape how things are done A role where your input is valued, and no two days are the same Fantastic agile working culture - with real flexibility and trust Supportive and friendly team environment Competitive salary ( 30,000 - 35,000) and benefits package If you're an experienced PA or Executive Assistant looking for a role where you can truly make an impact, this is a fantastic opportunity to join a growing organisation that's making a real difference in the community. Please contact Jonathan Kirby on (phone number removed) for a confidential discussion, or apply below with your CV. Building Careers UK are specialists in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website. INDA

Tenant Liaison Officer Wythenshawe, Manchester Salary: £30,000 per annum Key Benefits Basic salary of £27,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. This opportunity is ideal for a motivated individual with FIRAS knowledge who wants to contribute to a growing company with leadership potential and long-term rewards like profit sharing. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.