6 jobs found

Head of Repairs and Maintenance Hackney Council Building Maintenance & Estate Environment Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is proud to be partnering with Hackney Council to recruit a Head of Repairs and Maintenance a key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough. This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney s values, commitments, and ambitions. You will provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams, driving service improvement, digital transformation, and operational excellence. Working closely with senior leadership, you will lead the review of policies, systems, staffing structures, and processes to embed a coordinated, efficient, resident-centred service. You will ensure strong performance management, compliance, financial oversight, and value-for-money delivery across an in-house DLO and contracted providers. A key part of the role includes driving culture change, championing customer experience, and ensuring lessons learned translate into real service improvement, particularly around complaints, disrepair, and damp and mould. You will also play a central role in modernising Hackney s repairs technology, ensuring systems such as diagnostics tools, CRM and new digital repair ordering platforms support an effective, streamlined operation. As a visible and collaborative leader, you will build strong relationships with tenants, leaseholders, community partners and internal colleagues across Housing, Resident Safety, Asset Management and wider council services. We are seeking: • A proven senior leader within housing repairs, property maintenance or a related operational environment • Strong experience transforming services, improving performance and embedding a customer-focused culture • Excellent understanding of repairs operations, diagnostics, compliance, performance frameworks and financial management • Ability to lead large, multi-disciplinary teams through change • Confidence managing complex workloads, risk, and high-profile service challenges • Strong communication skills and the ability to engage residents, colleagues and stakeholders • Commitment to Hackney s values, equality, and inclusion priorities This is a highly influential role offering the opportunity to make a measurable difference to housing services that thousands of residents rely upon every day. For more information or to apply, please contact (url removed)

Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair) Hackney Council Repairs & Maintenance Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London s most dynamic boroughs. This is a key role leading the Council s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads. You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab s Law. As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities. The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process. We are seeking: • Senior leadership experience in surveying, legal disrepair or complex housing repairs services • Strong technical surveying expertise with advanced defect diagnosis skills • In-depth knowledge of disrepair legislation and risk mitigation • Experience managing damp and mould cases and delivering compliance with legal frameworks • Proven ability to lead and develop multidisciplinary teams • Strong communication and stakeholder management skills, including experience working with legal professionals • Financial awareness and experience managing budgets and contractor performance • Commitment to delivering equitable, resident-focused services This is a rare opportunity to lead a high-profile service area with real impact on residents safety, wellbeing, and housing quality across Hackney. For further information or to apply, please contact (url removed)

PERMANENT ROLE!! Head of Strategic Asset Management  Pay Rate: £59,754- £64,866 per annum Security Clearance: DBS CV Deadline: 13/05/2022 16:00 Interview Process: TBC Start Date: 15/05/2022 PERMANENT ROLE!! Location: Bracknell - Home Flex/Agile Key Objectives of the role 1. To lead the Council’s approach to managing all its assets including time sensitive programming and management of redevelopment of all sites to support the delivery of the Council’s Transformation Programme ensuring that the Council’s assets are able to deliver the new ways of working and service design models of services for the Council, the community and public at large. 2. To lead and manage the re-procurement of commissioning a multi-disciple design team to design and deliver on behalf of the Council. 3. Managing the delivery of significant complex and multiple level construction projects across the Council taking decisions on the most appropriate method of delivery for each project. 4. To lead and manage the Construction and Maintenance teams which provide professional building services functions across all directorates within the Council. 5. To provide policy and performance support to the department. 6. To provide programme and project management support to other local councils and partner agencies to maximise income generation opportunities for the Council. 7. To provide advice and support to the Assistant Director: Property and associated corporate working groups The main duties and responsibilities of the post-holder are to: 1. To develop the Council’s policy for asset management and monitor the performance of its buildings. 2. To report and advise Directors, senior officers and Members across Directorates in the Council on all construction and technical related matters including taking decisions on types of construction methods and materials within the context of impact on programme/project delivery timescales and costs. 3. To lead and manage the Construction & Maintenance team in accordance with professional practice to deliver the Council’s objectives. 4. Set management objectives and allocate resources to ensure that the section meets its objectives, actions, performance indicators and budgets and manage its overall performance. 5. Contribute to the Departmental Management Team co-ordinating advice on divisional services, business planning and corporate policies to ensure the department is able to deliver practical and customer focussed services. 6. Appoint, lead and manage external consultants as when required in line with procurement processes. 7. Implement and enforce all relevant Health and Safety standards relating to construction. 8. Lead, manage, monitor and report on annual budgets of all capital projects: overall budget between £15m - £35m per annum, an annual repairs budget of £1m per annum and £3m schools and planned maintenance budget. 9. Oversee the management of building and building services maintenance, including: the timely completion of repairs and servicing in accordance with the building maintenance repairs and service contracts; managing the section’s computerised maintenance repairs and planned maintenance system; ensuring all repairs and servicing effected by contractors is in accordance with all Health and Safety Legislation; managing the issuing of works orders, ensuring they are in line with Bracknell Forest Council’s Procurement Procedures and the section’s QA procedures; the preparation and prioritising of maintenance programmes; specifying and administering appropriate works or programmes of works for reactive and planned maintenance; being responsible for the design of construction works, specifically in relation to maintenance projects. 10. To represent and deputise for the Assistant Director: Property at corporate officer meetings, relevant meetings with outside bodies and when required Member/Officer Working Groups and Committees. 11. Responsible for the safety and maintenance of designated properties and sites ensuring that these properties and sites are incompliance with all applicable regulations. Recommending and coordinating improvements to the properties and procedures as needed to ensure a safe, functional, and appealing space. Essential BSc in building construction. Full professional qualification eg MRICS, MCIOB. Project management qualification, MAPM. Experience of managing a multi-discipline team to provide all property related advice and undertake construction works from Inception to Completion working alongside consultants. Evidence of continuing professional development. Proven experience of major capital programme management and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality. Proven relationship management skills at all levels including Executive Directors, Assistant Directors and Executive Members. Proven ability to challenge and manage external contractors and clients. Proven ability to develop relationships with partner agencies with a view to selling programme and project management services to other local Councils and partner agencies to maximise income generation opportunities. Proven ability to lead and manage a number of multi-disciplinary teams ensuring successful co-working in line with solution focused One Council approach to ensure successful management and delivery of major capital and Planned Maintenance projects which are critical to the Council’s delivery of its strategic Transformation Programme. Proven experience and understanding project programme management methodologies and technology of managing large and complex projects including external partner contracts. Strong understanding of contract law and procurement procedures of high value contracts. Experience of managing major capital programmes and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality. Managing the delivery of multi-million-pound capital projects: including effective financial monitoring and reporting. Authorising of financial transactions in accordance with Council’s approved scheme of delegation. Ability to produce clear concise reports for senior managers / boards. Sound and logical thinker with proven innovative approach to problem solving to overcome challenging situations and unexpected developments Ability to chair meetings and inspire confidence among a wide range of service users. Extensive knowledge of Health & Safety legislation, including CDM and Asbestos Regs. Oral communication skills to hold a contrary view in a meeting and explain technical issues to both Councillor or senior officer who has never encountered it before. Intermediate level PC skills, including knowledge of Word, Excel and MS Project. Understanding of and commitment to the requirements of safeguarding children, young people and vulnerable adults. Manage, supervise and appraise identified staff including, guidance and training and make decisions on the recruitment and allocation of staff resources, including client professional services consultants where appointed. Knowledge of one corporate landlord management and reporting. Knowledge of procurement regulations. Desirable Experience of deputising for the Assistant Director to provide the senior management team advice on all property related issues. Knowledge of Local Authority procedures.

Customer Service Manager Partnerships West Midlands Wolverhampton, WV1 1LH Are you an experienced and enthusiastic Customer Service Manager? If you are passionate about property and are looking for a new challenge, then now's the time to make the move to Countryside Properties. We create places people love - places of character, designed to strengthen people's sense of belonging and build enduring value for all. We achieve this through building new homes and neighbourhoods of lasting quality. And, right now, as part of an ambitious future development programme in our Partnerships West Midlands region, we are seeking to recruit a Customer Service Manager to join our expanding Customer Service Team based out of our offices in Wolverhampton. Responsibilities Attend Customer Meetings Attend end of defect (EOD) inspections at the end of the defect liability period Manage the end of defect process Oversee the process and ensure that the customer is fully updated with actions and time scales Monitor contractors and Customer Service Operatives whilst remedial works are being undertaken Advise Customer Service teams on materials to undertake remedial works Maintain accurate record in accordance with internal quality management systems and General Data Protections Regulations Where appropriate manage the Customer Service Operative Ensure any customer issues are fully investigated and resolved promptly and efficiently Carry out periodic vehicle and equipment inspections Support the Customer Service team in gaining resolutions of customer issues Liaise and collaborate with all relevant departments to gain resolution of customer issues Monitor sub-contractor performance and escalate trends and concerns to the Head of Customer Service Monitor expenditure on site and advise the commercial team of any sub-contractor contra changes Escalate any issues or risks to the appropriate person Where appropriate manage the resolution of NHBC claims Where appropriate undertake Home Tours Familiarise and hold a good understanding of required policies and procedures Skills IT Literate Good people management skills Excellent written and verbal communication skills - engaging with customers, suppliers, partners Pro-active approach with the ability to work independently and as part of a team Technical knowledge and experience, preferably from trade background Strong relationship building and decision-making skills Problem-solving skills Pro-active approach with the ability to work independently and as part of a team Methodical approach & tenacious attention to detail Ability to organise and prioritise effectively Ability to motivate and leading subcontractors and maintenance operatives Knowledge of Standards (National Housebuilding Council, British Standards, Building Regulations) as well as an understanding of the design process Good understanding of the legal framework associated with purchasing a property including the the most recent Consumer Code Keep up to date with relevant industry practices What's in it for you? We start by putting our people first. We offer industry leading salaries and benefit packages, inclusive of an excellent bonus scheme, family healthcare, a generous pension, and a full range of flexible benefits to suit you. On top of this, and as part of our Culture Transformation, we offer flexible working, Christmas off "for free", freshly refurbished offices and we dress for our day! We also invest heavily in our people and are passionate about helping them succeed. Interested? If you would like to find out more or to be considered for this role, please click apply and upload your CV and a member of our Recruitment Team will be in touch. Countryside Properties PLC is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application. By submitting your application in respect of this advertisement, you authorise for your personal information to be treated in accordance with the GDPR. Personal information contained within your application is stored confidentially and will only be used in accordance with the Countryside Privacy Policy. All personal information will be automatically destroyed 6 months after submission