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resident liaison officer housing
Howells Solutions Limited
Operations Manager - Social Housing Planned Works
Howells Solutions Limited Hemel Hempstead, Hertfordshire
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
14/02/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Velocity Recruitment
Resident Liaison Officer
Velocity Recruitment
Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure
14/02/2026
Full time
Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure
Build Recruitment
Resident Liaison Officer
Build Recruitment
Job Title: Resident Liaison OfficerClient Liaison Officer Social Housing (Temp to Perm) Grimsby Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella) We re recruiting an experienced Customer Liaison Officer to support planned works on properties in Sheffield. Retrofit measures, including external wall insulation, cavity wall insultation, windows, loft insulation, draft proofing, solar PV, low energy lighting, upgrade heating controls and flat roof insulation. This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am 4:30pm • Location: Grimsby (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme • Maintain accurate records of communications and issues • Work closely with site teams and project management Requirements: • Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO • Background in social housing, planned works, Voids or in another role or work in a LA or HA . • Confident handling sensitive resident situations • Strong communication, organisation and problem-solving skills • Full UK driving license (essential) • Competent with Microsoft Office Apply now for immediate consideration.
14/02/2026
Seasonal
Job Title: Resident Liaison OfficerClient Liaison Officer Social Housing (Temp to Perm) Grimsby Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella) We re recruiting an experienced Customer Liaison Officer to support planned works on properties in Sheffield. Retrofit measures, including external wall insulation, cavity wall insultation, windows, loft insulation, draft proofing, solar PV, low energy lighting, upgrade heating controls and flat roof insulation. This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am 4:30pm • Location: Grimsby (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme • Maintain accurate records of communications and issues • Work closely with site teams and project management Requirements: • Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO • Background in social housing, planned works, Voids or in another role or work in a LA or HA . • Confident handling sensitive resident situations • Strong communication, organisation and problem-solving skills • Full UK driving license (essential) • Competent with Microsoft Office Apply now for immediate consideration.
Howells Solutions Limited
Resident Liaison Officer
Howells Solutions Limited Colney Heath, Hertfordshire
Resident Liaison Officer - Social Housing Planned Works Based in Hatfield Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
13/02/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Hatfield Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Howells Solutions Limited
Resident Liaison Officer
Howells Solutions Limited
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
13/02/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Thomas Gray Ltd
Resident Liaison Officer
Thomas Gray Ltd Leicester, Leicestershire
Our client is an emerging contractor focused within the Facades and Cladding space, looking to onboard a Resident Liaison Officer for two schemes in the Midlands and the Northwest. Ideally, you will offer the following experience: Acting as the primary link between residents, contractors, and housing teams during construction, repair, or refurbishment projects. They will ensure tenants are kept informed, manage access to properties, and resolve complaints to minimize disruption. Key duties include scheduling work, visiting residents, and providing excellent customer support. Please get in touch for more details and a confidential chat with Stuart. Ref: 4229SJ
13/02/2026
Full time
Our client is an emerging contractor focused within the Facades and Cladding space, looking to onboard a Resident Liaison Officer for two schemes in the Midlands and the Northwest. Ideally, you will offer the following experience: Acting as the primary link between residents, contractors, and housing teams during construction, repair, or refurbishment projects. They will ensure tenants are kept informed, manage access to properties, and resolve complaints to minimize disruption. Key duties include scheduling work, visiting residents, and providing excellent customer support. Please get in touch for more details and a confidential chat with Stuart. Ref: 4229SJ
Thomas Gray Ltd
Resident Liaison Officer
Thomas Gray Ltd City, Manchester
Our client is an emerging contractor focused within the Facades and Cladding space, looking to onboard a Resident Liaison Officer for two schemes in the Midlands and the Northwest. Ideally, you will offer the following experience: Acting as the primary link between residents, contractors, and housing teams during construction, repair, or refurbishment projects. They will ensure tenants are kept informed, manage access to properties, and resolve complaints to minimize disruption. Key duties include scheduling work, visiting residents, and providing excellent customer support. Please get in touch for more details and a confidential chat with Stuart. Ref: 4229SJ
13/02/2026
Full time
Our client is an emerging contractor focused within the Facades and Cladding space, looking to onboard a Resident Liaison Officer for two schemes in the Midlands and the Northwest. Ideally, you will offer the following experience: Acting as the primary link between residents, contractors, and housing teams during construction, repair, or refurbishment projects. They will ensure tenants are kept informed, manage access to properties, and resolve complaints to minimize disruption. Key duties include scheduling work, visiting residents, and providing excellent customer support. Please get in touch for more details and a confidential chat with Stuart. Ref: 4229SJ
Hays
Site Manager (Bradford)
Hays Bradford, Yorkshire
Social Housing Site Manager, Housing Upgrade scheme in Bradford, Possible Temporary to Permanent. Your new company The CompanyWe're working with a well established main contractor delivering long term frameworks and upgrade programmes across the social housing sector. With a strong presence across Yorkshire, they are now looking to appoint an experienced Site Manager to lead a flagship housing upgrade scheme in Bradford. Your new role The RoleAs Site Manager, you will take full responsibility for day to day site operations on a live housing refurbishment and upgrade project, ensuring works are delivered safely, efficiently, and to a high standard. The scheme includes a mix of external works, internal upgrades, energy efficiency improvements and decarbonisation elements. You'll oversee subcontractors, manage residents' expectations, and coordinate trades to ensure smooth delivery and minimal disruption. Key Responsibilities: Manage daily site activities on a live occupied housing upgrade scheme. Ensure works are delivered to programme, quality standards and H&S requirements. Coordinate subcontractors and monitor progress. Undertake site inspections, toolbox talks and RAMS reviews. Work closely with Resident Liaison Officers to minimise disruption and maintain strong tenant relationships. Report progress to the Project Manager and wider delivery team. Ensure compliance with social housing standards and client KPIs. Drive a positive culture around safety, quality and customer satisfaction. What you'll need to succeed About You: Proven experience as a Site Manager delivering social housing refurbishment or upgrade projects. Strong knowledge of planned works, EWI, internal upgrades, or retrofit schemes. Experienced working on projects within occupied properties. Excellent communication skills and the ability to engage with residents and local stakeholders. Strong understanding of H&S legislation and compliance. SMSTS, CSCS and First Aid certifications. What you'll get in return What's on Offer: Competitive hourly salary which is paid weekly, the opportunity for a temporary to permanent arrangement for the right candidate. Long term pipeline of social housing work in the region. Supportive and stable contractor with strong framework relationships. Opportunities for career progression within a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
13/02/2026
Seasonal
Social Housing Site Manager, Housing Upgrade scheme in Bradford, Possible Temporary to Permanent. Your new company The CompanyWe're working with a well established main contractor delivering long term frameworks and upgrade programmes across the social housing sector. With a strong presence across Yorkshire, they are now looking to appoint an experienced Site Manager to lead a flagship housing upgrade scheme in Bradford. Your new role The RoleAs Site Manager, you will take full responsibility for day to day site operations on a live housing refurbishment and upgrade project, ensuring works are delivered safely, efficiently, and to a high standard. The scheme includes a mix of external works, internal upgrades, energy efficiency improvements and decarbonisation elements. You'll oversee subcontractors, manage residents' expectations, and coordinate trades to ensure smooth delivery and minimal disruption. Key Responsibilities: Manage daily site activities on a live occupied housing upgrade scheme. Ensure works are delivered to programme, quality standards and H&S requirements. Coordinate subcontractors and monitor progress. Undertake site inspections, toolbox talks and RAMS reviews. Work closely with Resident Liaison Officers to minimise disruption and maintain strong tenant relationships. Report progress to the Project Manager and wider delivery team. Ensure compliance with social housing standards and client KPIs. Drive a positive culture around safety, quality and customer satisfaction. What you'll need to succeed About You: Proven experience as a Site Manager delivering social housing refurbishment or upgrade projects. Strong knowledge of planned works, EWI, internal upgrades, or retrofit schemes. Experienced working on projects within occupied properties. Excellent communication skills and the ability to engage with residents and local stakeholders. Strong understanding of H&S legislation and compliance. SMSTS, CSCS and First Aid certifications. What you'll get in return What's on Offer: Competitive hourly salary which is paid weekly, the opportunity for a temporary to permanent arrangement for the right candidate. Long term pipeline of social housing work in the region. Supportive and stable contractor with strong framework relationships. Opportunities for career progression within a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Build Recruitment
Resident Liaison Officer
Build Recruitment Crewe, Cheshire
Job Title: Resident Liaison Officer Client Liaison Officer Social Housing (Temp to Perm) Crewe Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella) We re recruiting an experienced Customer Liaison Officer to support planned works programme designed to improve the longevity of bathrooms in properties and enhance energy efficiency. across occupied social housing in the Crewe area This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am 4:30pm • Location: Crewe (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme • Maintain accurate records of communications and issues • Work closely with site teams and project management Requirements: • Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO • Background in social housing, planned works, Voids or in another role or work in a LA or HA . • Confident handling sensitive resident situations • Strong communication, organisation and problem-solving skills • Full UK driving license (essential) • Competent with Microsoft Office Apply now for immediate consideration.
13/02/2026
Seasonal
Job Title: Resident Liaison Officer Client Liaison Officer Social Housing (Temp to Perm) Crewe Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella) We re recruiting an experienced Customer Liaison Officer to support planned works programme designed to improve the longevity of bathrooms in properties and enhance energy efficiency. across occupied social housing in the Crewe area This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am 4:30pm • Location: Crewe (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme • Maintain accurate records of communications and issues • Work closely with site teams and project management Requirements: • Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO • Background in social housing, planned works, Voids or in another role or work in a LA or HA . • Confident handling sensitive resident situations • Strong communication, organisation and problem-solving skills • Full UK driving license (essential) • Competent with Microsoft Office Apply now for immediate consideration.
Build Recruitment
Resident Liaison Officer
Build Recruitment
Job Title: Resident Liaison OfficerClient Liaison Officer Social Housing (Temp to Perm) Sheffield Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella) We re recruiting an experienced Customer Liaison Officer to support planned works on properties in Sheffield. Retrofit measures, including external wall insulation, cavity wall insultation, windows, loft insulation, draft proofing, solar PV, low energy lighting, upgrade heating controls and flat roof insulation. This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am 4:30pm • Location: Sheffield (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme • Maintain accurate records of communications and issues • Work closely with site teams and project management Requirements: • Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO • Background in social housing, planned works, Voids or in another role or work in a LA or HA . • Confident handling sensitive resident situations • Strong communication, organisation and problem-solving skills • Full UK driving license (essential) • Competent with Microsoft Office Apply now for immediate consideration.
13/02/2026
Seasonal
Job Title: Resident Liaison OfficerClient Liaison Officer Social Housing (Temp to Perm) Sheffield Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella) We re recruiting an experienced Customer Liaison Officer to support planned works on properties in Sheffield. Retrofit measures, including external wall insulation, cavity wall insultation, windows, loft insulation, draft proofing, solar PV, low energy lighting, upgrade heating controls and flat roof insulation. This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am 4:30pm • Location: Sheffield (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme • Maintain accurate records of communications and issues • Work closely with site teams and project management Requirements: • Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO • Background in social housing, planned works, Voids or in another role or work in a LA or HA . • Confident handling sensitive resident situations • Strong communication, organisation and problem-solving skills • Full UK driving license (essential) • Competent with Microsoft Office Apply now for immediate consideration.
Tenant Liaison Officer
Career Choices Dewis Gyrfa Ltd Skelmersdale, Lancashire
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
13/02/2026
Full time
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Think Recruitment
Resident Liaison Officer
Think Recruitment Grimsby, Lincolnshire
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Grimsby and Boston - so will involve travel. You'll need your own transport The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 21 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
12/02/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Grimsby and Boston - so will involve travel. You'll need your own transport The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 21 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Axis CLC
Site Supervisor
Axis CLC Little Preston, Northamptonshire
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for an experienced Site Supervisor to join our Planned Works team, based from our Leeds office with travel to sites across the region delivering kitchens and bathrooms programmes across occupied properties. This role will focus on the day-to-day management of subcontractor delivery, ensuring works are completed safely, to programme, and to the required quality standards. You ll play a key role in coordinating site activity, managing subcontractors, and working closely with Resident Liaison Officers, clients, and internal teams to ensure a smooth and positive experience for residents. Responsibilities Manage the delivery of planned kitchens and bathrooms works across multiple properties. Oversee subcontractor performance, ensuring quality, productivity, and programme compliance. Ensure all works are delivered safely and in line with health & safety requirements. Coordinate site activity and sequencing to minimise disruption to residents. Monitor quality standards and carry out inspections to ensure works meet specification. Work closely with Resident Liaison Officers, clients, and internal teams to support smooth delivery. Manage site logistics, materials, access arrangements, and maintain accurate site records. About You As a Site Supervisor, you will have: Proven experience managing planned maintenance or refurbishment works, ideally kitchens and bathrooms. Strong experience managing subcontractor-led delivery in occupied properties. Good working knowledge of health & safety regulations and site compliance. Experience working within social housing or occupied environments. Strong organisational skills with the ability to manage multiple plots and workstreams. Confident communication skills and the ability to work collaboratively with residents, subcontractors, clients and internal teams. A proactive, solutions-focused approach to site management. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
12/02/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for an experienced Site Supervisor to join our Planned Works team, based from our Leeds office with travel to sites across the region delivering kitchens and bathrooms programmes across occupied properties. This role will focus on the day-to-day management of subcontractor delivery, ensuring works are completed safely, to programme, and to the required quality standards. You ll play a key role in coordinating site activity, managing subcontractors, and working closely with Resident Liaison Officers, clients, and internal teams to ensure a smooth and positive experience for residents. Responsibilities Manage the delivery of planned kitchens and bathrooms works across multiple properties. Oversee subcontractor performance, ensuring quality, productivity, and programme compliance. Ensure all works are delivered safely and in line with health & safety requirements. Coordinate site activity and sequencing to minimise disruption to residents. Monitor quality standards and carry out inspections to ensure works meet specification. Work closely with Resident Liaison Officers, clients, and internal teams to support smooth delivery. Manage site logistics, materials, access arrangements, and maintain accurate site records. About You As a Site Supervisor, you will have: Proven experience managing planned maintenance or refurbishment works, ideally kitchens and bathrooms. Strong experience managing subcontractor-led delivery in occupied properties. Good working knowledge of health & safety regulations and site compliance. Experience working within social housing or occupied environments. Strong organisational skills with the ability to manage multiple plots and workstreams. Confident communication skills and the ability to work collaboratively with residents, subcontractors, clients and internal teams. A proactive, solutions-focused approach to site management. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Linear Recruitment Ltd
Resident Liaison Officer
Linear Recruitment Ltd Hebron, Northumberland
Job Title: Freelance Resident Liaison Officer Location: Site-Based Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington . This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage and resolve complaints or concerns in a professional and empathetic manner Coordinate access arrangements between residents and site teams Maintain accurate records of communications, vulnerabilities, and special requirements Support the site team in delivering works with minimal disruption Ensure safeguarding and data protection standards are upheld at all times About You Proven experience as a Resident Liaison Officer within social housing, planned works, or refurbishment projects Strong interpersonal and communication skills Confident dealing with residents in occupied properties Highly organised with strong administrative ability Able to manage challenging situations calmly and professionally Full UK driving licence and access to own vehicle (preferred) CSCS card (desirable) What We Offer Competitive freelance day rate Opportunity to work on a reputable housing scheme Supportive site team environment Potential for ongoing freelance opportunities If you are a confident, resident-focused professional with experience in housing or construction environments, we would love to hear from you.
12/02/2026
Contract
Job Title: Freelance Resident Liaison Officer Location: Site-Based Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington . This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage and resolve complaints or concerns in a professional and empathetic manner Coordinate access arrangements between residents and site teams Maintain accurate records of communications, vulnerabilities, and special requirements Support the site team in delivering works with minimal disruption Ensure safeguarding and data protection standards are upheld at all times About You Proven experience as a Resident Liaison Officer within social housing, planned works, or refurbishment projects Strong interpersonal and communication skills Confident dealing with residents in occupied properties Highly organised with strong administrative ability Able to manage challenging situations calmly and professionally Full UK driving licence and access to own vehicle (preferred) CSCS card (desirable) What We Offer Competitive freelance day rate Opportunity to work on a reputable housing scheme Supportive site team environment Potential for ongoing freelance opportunities If you are a confident, resident-focused professional with experience in housing or construction environments, we would love to hear from you.
Howells Solutions Limited
Customer Liaison Officer
Howells Solutions Limited Crewe, Cheshire
Customer Liaison Officer - Social Housing Planned Works Covering Crewe and surrounding areas Full time, temporary (4 weeks with the possibility to extend) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Crewe and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!
12/02/2026
Seasonal
Customer Liaison Officer - Social Housing Planned Works Covering Crewe and surrounding areas Full time, temporary (4 weeks with the possibility to extend) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Crewe and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!
Axis CLC
Resident Liaison Officer
Axis CLC Little Preston, Northamptonshire
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
12/02/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Think Recruitment
Resident / Tenant Liaison Officer
Think Recruitment Crewe Green, Cheshire
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Crewe - so will involve travel. You'll need your own transport The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 21 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
12/02/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Crewe - so will involve travel. You'll need your own transport The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 21 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Think Recruitment
Resident / Tenant Liaison Officer
Think Recruitment City, Sheffield
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Sheffield, Rotherham and Doncaster - so will involve travel. You'll need your own transport The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 21 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
12/02/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Sheffield, Rotherham and Doncaster - so will involve travel. You'll need your own transport The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 21 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Howells Solutions Limited
Resident Liaison Officer - Social Housing
Howells Solutions Limited
Resident Liaison Officer - Social Housing Planned Works Based between Peterborough and Huntingdon Full time, Temp position Hourly Rate: 14-16.20 an hour We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based around the Peterborough and Huntingdon area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
12/02/2026
Seasonal
Resident Liaison Officer - Social Housing Planned Works Based between Peterborough and Huntingdon Full time, Temp position Hourly Rate: 14-16.20 an hour We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based around the Peterborough and Huntingdon area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Axis CLC
Resident Liaison Officer
Axis CLC Norwich, Norfolk
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum Car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
12/02/2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum Car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

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