Role: Maintenance Helpdesk Supervisor - Property Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Maintenance Helpdesk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department. People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background. This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company. Role Overview The Maintenance Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk. Day to day management of the Facilities Management helpdesk Coordinators Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal. Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service. Undertake regular reviews of call stats, maintenance reporting and trends. Continuously review the current preferred supplier list and schedule of rates Work closely with the maintenance contractors to assist with any queries. Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management Drive customer service excellence through communication with tenants. Complete ongoing training and upskilling of the helpdesk team. . Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance. . Undertake Contractor Reviews with Compliance team and Senior FM Manager Management of insurance Claims Experience and Qualifications Experience of Managing a team is Essential. Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background) Technical facilities management knowledge within residential property or similar industry sector is highly desirable. Ability to effectively manage time and workload, successfully multitask and meet deadlines. Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work. Excellent written and oral communication skills Passionate about delivering excellent customer service. Company Benefits Opportunity to join an exciting growing property company with vast expansion plans. Potential for future career progression Enhanced Pension 25 days annual leave, plus UK bank holidays Private health cover Learning and Development Opportunities Employee wellness programmes Company Events Employee Assistance Programme APPLY NOW! Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion. Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
May 04, 2024
Full time
Role: Maintenance Helpdesk Supervisor - Property Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Maintenance Helpdesk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department. People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background. This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company. Role Overview The Maintenance Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk. Day to day management of the Facilities Management helpdesk Coordinators Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal. Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service. Undertake regular reviews of call stats, maintenance reporting and trends. Continuously review the current preferred supplier list and schedule of rates Work closely with the maintenance contractors to assist with any queries. Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management Drive customer service excellence through communication with tenants. Complete ongoing training and upskilling of the helpdesk team. . Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance. . Undertake Contractor Reviews with Compliance team and Senior FM Manager Management of insurance Claims Experience and Qualifications Experience of Managing a team is Essential. Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background) Technical facilities management knowledge within residential property or similar industry sector is highly desirable. Ability to effectively manage time and workload, successfully multitask and meet deadlines. Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work. Excellent written and oral communication skills Passionate about delivering excellent customer service. Company Benefits Opportunity to join an exciting growing property company with vast expansion plans. Potential for future career progression Enhanced Pension 25 days annual leave, plus UK bank holidays Private health cover Learning and Development Opportunities Employee wellness programmes Company Events Employee Assistance Programme APPLY NOW! Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion. Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
Position: Electrician Location: Coventry Salary: £36,297.76 per annum (Inclusive of call out) Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) Hours: Monday through Friday On call 1 in 4 weeks We are advertising this Electrician role on behalf of our client City Facilities Management . City were established in 1985 and the company has grown to become one of the world s largest privately held, integrated FM companies. Job Purpose: To maintain and repair a range of electrical, mechanical plant and equipment in retail outlets including all building services as defined on the Scope of Works in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and safety policy. Key Accountabilities: To undertake regular planned store visits and complete PPM tasks and minor repairs requested by the Customer. To undertake a variety of legal compliance electrical testing including emergency lighting, fire alarm and in-house servicing of equipment. To undertake a variety of electrical repairs arising from periodic inspection and testing. To represent the Company in a professional manner at all times and develop a good working relationship with City FM and retail outlet teams. To ensure all necessary paperwork is completed accurately, on time and to the laid- down procedures. To respond promptly and positively to service call requests from the Helpdesk and undertake repairs as quickly and efficiently as possible. To prioritise maintenance and repair work to achieve agreed timescales and response times and in the case of major delays to liaise with your Supervisor for direction. To order materials in line with laid-down procedures in a timely manner. To advise the Helpdesk where 3rd party contractor attendance is needed for either a quotation or to effect specialist repairs and to provide the job specification. To advise the Manager of any repair and maintenance issues that are likely to affect the smooth running of the retail outlet. To manage the attendance of subcontractors and to ensure they undertake the works to the agreed standards and within budgeted costs. To carry out minor alterations and installations within the individual s technical competence in accordance with current specifications. To assist other engineers in other areas when requested to do so by the Supervisor. To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times. To ensure remedial works are completed in a timely manner. Knowledge, Skills and Abilities: You must be a fully qualified electrician with NVQ level 3. Must have 18th edition. Full/ clean UK driving license. Ability to be part of an on call rota of 1 in every 4 weeks. Experience with general building repairs. Ability to maintain/repair a range of building fabrics, ground works and general PPM tasks to recognised standards. Ability to work with minimum supervision. Good communication skills (written and verbal) Helpful/friendly manner while being customer focused. Self-motivated. Planning and organising skills. Ability to work at heights. Competent in the use of steps and ladders. Ability to distinguish colours PC literate Physically fit Willingness to work flexible hours DESIRABLE: JIB Recognised PAT testing qualification Fire Alarm qualification C&G2391 C&G CompEX 7&8 Interested candidates should forward their CV to Haley Small at PDA SEARCH & SELECTION LIMITED
May 01, 2024
Full time
Position: Electrician Location: Coventry Salary: £36,297.76 per annum (Inclusive of call out) Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) Hours: Monday through Friday On call 1 in 4 weeks We are advertising this Electrician role on behalf of our client City Facilities Management . City were established in 1985 and the company has grown to become one of the world s largest privately held, integrated FM companies. Job Purpose: To maintain and repair a range of electrical, mechanical plant and equipment in retail outlets including all building services as defined on the Scope of Works in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and safety policy. Key Accountabilities: To undertake regular planned store visits and complete PPM tasks and minor repairs requested by the Customer. To undertake a variety of legal compliance electrical testing including emergency lighting, fire alarm and in-house servicing of equipment. To undertake a variety of electrical repairs arising from periodic inspection and testing. To represent the Company in a professional manner at all times and develop a good working relationship with City FM and retail outlet teams. To ensure all necessary paperwork is completed accurately, on time and to the laid- down procedures. To respond promptly and positively to service call requests from the Helpdesk and undertake repairs as quickly and efficiently as possible. To prioritise maintenance and repair work to achieve agreed timescales and response times and in the case of major delays to liaise with your Supervisor for direction. To order materials in line with laid-down procedures in a timely manner. To advise the Helpdesk where 3rd party contractor attendance is needed for either a quotation or to effect specialist repairs and to provide the job specification. To advise the Manager of any repair and maintenance issues that are likely to affect the smooth running of the retail outlet. To manage the attendance of subcontractors and to ensure they undertake the works to the agreed standards and within budgeted costs. To carry out minor alterations and installations within the individual s technical competence in accordance with current specifications. To assist other engineers in other areas when requested to do so by the Supervisor. To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times. To ensure remedial works are completed in a timely manner. Knowledge, Skills and Abilities: You must be a fully qualified electrician with NVQ level 3. Must have 18th edition. Full/ clean UK driving license. Ability to be part of an on call rota of 1 in every 4 weeks. Experience with general building repairs. Ability to maintain/repair a range of building fabrics, ground works and general PPM tasks to recognised standards. Ability to work with minimum supervision. Good communication skills (written and verbal) Helpful/friendly manner while being customer focused. Self-motivated. Planning and organising skills. Ability to work at heights. Competent in the use of steps and ladders. Ability to distinguish colours PC literate Physically fit Willingness to work flexible hours DESIRABLE: JIB Recognised PAT testing qualification Fire Alarm qualification C&G2391 C&G CompEX 7&8 Interested candidates should forward their CV to Haley Small at PDA SEARCH & SELECTION LIMITED
Fabric Engineer Location; Salford Temp 6 months possibility of longer Monday - Friday- 40 hrs Salary - up to 25,000 per annum Working for a leading Multi-National Facilities Maintenance company on an exciting commercial contract based in Salford looking for an experienced Fabric Engineer. Duties requested of a Fabric Engineer: Carry out planned Reactive maintenance work within Commercial environments (Building Fabric Maintenance) Minor building fabric repairs Minor decorating tasks Minor plumbing repairs Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, flushing of little used outlets / water temperature recording, emergency lighting tests, etc. Liaise with Helpdesk and supervisors Ensure compliance with contract KPIs and SLAs with the support of the Team Leader Assist with all related Health Safety matters To carry out any other reasonable tasks that may be required to support the account and the business in general For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
May 01, 2024
Contract
Fabric Engineer Location; Salford Temp 6 months possibility of longer Monday - Friday- 40 hrs Salary - up to 25,000 per annum Working for a leading Multi-National Facilities Maintenance company on an exciting commercial contract based in Salford looking for an experienced Fabric Engineer. Duties requested of a Fabric Engineer: Carry out planned Reactive maintenance work within Commercial environments (Building Fabric Maintenance) Minor building fabric repairs Minor decorating tasks Minor plumbing repairs Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, flushing of little used outlets / water temperature recording, emergency lighting tests, etc. Liaise with Helpdesk and supervisors Ensure compliance with contract KPIs and SLAs with the support of the Team Leader Assist with all related Health Safety matters To carry out any other reasonable tasks that may be required to support the account and the business in general For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Client-Side Facilities Supervisor We are partnering with a Nationwide Storage Group, hiring a Facilities Supervisor to join the FM team, based out of their headquarters in the West End of London. You would be joining a fast growing property business with over 60 storage sites across London and further afield, in addition to flexible offices spaces. Your role will see you play a crucial role in ensuring the smooth operation and maintenance across multiple sites. We are looking an FM professional with senior level, multi-site helpdesk experience (utilising CAFM), in addition to project management. Your role will see you reporting into the FM and Strategy Lead, controlling job flow / PPMs via the helpdesk and allocating necessary resources and contractors. will need to be able to forge relationships with facilities co-ordinators on the helpdesk, internal maintenance team and external contractors too. You will have the scope to visit sites, manage projects and control health and Safety picking up invaluable experience in a fast paced role. For more information get in touch with Jack Kennedy today.
May 01, 2024
Full time
Client-Side Facilities Supervisor We are partnering with a Nationwide Storage Group, hiring a Facilities Supervisor to join the FM team, based out of their headquarters in the West End of London. You would be joining a fast growing property business with over 60 storage sites across London and further afield, in addition to flexible offices spaces. Your role will see you play a crucial role in ensuring the smooth operation and maintenance across multiple sites. We are looking an FM professional with senior level, multi-site helpdesk experience (utilising CAFM), in addition to project management. Your role will see you reporting into the FM and Strategy Lead, controlling job flow / PPMs via the helpdesk and allocating necessary resources and contractors. will need to be able to forge relationships with facilities co-ordinators on the helpdesk, internal maintenance team and external contractors too. You will have the scope to visit sites, manage projects and control health and Safety picking up invaluable experience in a fast paced role. For more information get in touch with Jack Kennedy today.
FM Helpdesk and Performance Manager.
£38,000 - £42,000 + benefits.
Temporary to Permanent
London
We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.
Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).
Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.
This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly
Feb 03, 2023
FM Helpdesk and Performance Manager.
£38,000 - £42,000 + benefits.
Temporary to Permanent
London
We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.
Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).
Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.
This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly
Murray Recruitment has an opportunity for a Mechanical / Plumbing Supervisor to join a specialised Plumbing & Heating contractor based in Glasgow.
This position is based from Glasgow working on contracts within Glasgow/ central Scotland with some additional travel across the UK as and when required.
Within this role you will be employed as a hands-on working Supervisor, also responsible for carrying out installation, planned, preventative and reactive maintenance with additional small works as and when required – for all Plumbing requirements.
The successful the candidate will be responsible for the safe and efficient engineering maintenance and reactive works whilst providing excellent customer service to the client.
Main duties and responsibilities will include but are not limited to:
* Overseeing a team of up to 5 Plumbers working on a mobile basis across various projects with Glasgow.
* Planning daily/ weekly workload, organisation of Plumbers and ensuring work is delegated effectively across the team.
* Being the first point of escalation for all day to day queries.
* Assisting with recruitment as required.
* Carry out small – medium installation works.
* To undertake planned and reactive works issued through the helpdesk or directly from the client to ensure all maintenance requirements are met.
* To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
* Providing a professional service and represent the company in a way which ensures customer satisfaction.
* Evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out.
* Take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
* Being fully aware of contractual requirements and customer needs at all times.
* Ensuring that administration requirements are actioned on time and all necessary documents / records are maintained accurately.
* Working in a safe manner at all times, complying with current Health & Safety legislation and policies.
Skills, Experience and Qualifications:
* Time Served Plumber
* Mechanical/ Gas experience would be advantageous.
* CSCS card
* You should have current and relevant experience working within a Supervisory/ Lead position.
* Experience working within a busy, contracting background.
* Full UK Driving Licence
The package available:
* Salary up to £35,000 per annum
* Van + fuel card
* Mobile
* Laptop
* Handheld PDA
* Overtime available
* Holidays
* Pension
* Working hours: Monday – Friday 40 hours per week (flexible)
If you are interested in this position, please apply today!
Not the job for you but know someone who would be perfect for the role? Why not refer a friend and if they get the job you get £250 worth of vouchers? Refer a friend
Jan 21, 2022
Permanent
Murray Recruitment has an opportunity for a Mechanical / Plumbing Supervisor to join a specialised Plumbing & Heating contractor based in Glasgow.
This position is based from Glasgow working on contracts within Glasgow/ central Scotland with some additional travel across the UK as and when required.
Within this role you will be employed as a hands-on working Supervisor, also responsible for carrying out installation, planned, preventative and reactive maintenance with additional small works as and when required – for all Plumbing requirements.
The successful the candidate will be responsible for the safe and efficient engineering maintenance and reactive works whilst providing excellent customer service to the client.
Main duties and responsibilities will include but are not limited to:
* Overseeing a team of up to 5 Plumbers working on a mobile basis across various projects with Glasgow.
* Planning daily/ weekly workload, organisation of Plumbers and ensuring work is delegated effectively across the team.
* Being the first point of escalation for all day to day queries.
* Assisting with recruitment as required.
* Carry out small – medium installation works.
* To undertake planned and reactive works issued through the helpdesk or directly from the client to ensure all maintenance requirements are met.
* To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
* Providing a professional service and represent the company in a way which ensures customer satisfaction.
* Evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out.
* Take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
* Being fully aware of contractual requirements and customer needs at all times.
* Ensuring that administration requirements are actioned on time and all necessary documents / records are maintained accurately.
* Working in a safe manner at all times, complying with current Health & Safety legislation and policies.
Skills, Experience and Qualifications:
* Time Served Plumber
* Mechanical/ Gas experience would be advantageous.
* CSCS card
* You should have current and relevant experience working within a Supervisory/ Lead position.
* Experience working within a busy, contracting background.
* Full UK Driving Licence
The package available:
* Salary up to £35,000 per annum
* Van + fuel card
* Mobile
* Laptop
* Handheld PDA
* Overtime available
* Holidays
* Pension
* Working hours: Monday – Friday 40 hours per week (flexible)
If you are interested in this position, please apply today!
Not the job for you but know someone who would be perfect for the role? Why not refer a friend and if they get the job you get £250 worth of vouchers? Refer a friend
The Facilities/ Mechanical Technicians are responsible for developing, providing and maintaining a high standard of building fabric services throughout all Foster+Partners’ offices, property and various site offices. The facilities team provide a high level of support to our Global Award Winning Practice, we pride ourselves on customer service and continuously seek opportunities for innovation and improvement.
Role definition Job Title: Facilities Technician, Mechanical Maintenance
Reporting to: Facilities Manager on a day to day basis and ultimately to the Head of Facilities
Responsibilities
Develop, provide and maintain a high standard of building fabric services throughout all Foster+Partners’ offices and property and various site offices, as required from time to time whilst continuously seeking opportunities for improvement
Knowledge of Fan coil units and AHU’s, BMS monitoring, Legionella awareness (basic understanding), monitoring of building temperatures and air quality and awareness of plant room areas and their basic upkeep
Undertake planned and unplanned maintenance tasks on building fabric systems
Carry out minor project, decorating, plumbing and project management works as required
Respond to Facilities Help Desk requests, providing a professional and timely service
Supervise specialist maintenance and installation contractors, both within and outside normal working hours
Source, order and cost materials and parts as required.
To set up service providers, order all materials and update all stock levels throughout.
Thorough knowledge of and compliance with Foster+Partners procedures and standards
To administer all work request from the Service Now helpdesk to all Facilities technicians. Completion of all SLA’s and closing of task within the helpdesk
Administer all aspects of the Service Now PPM module and to control, issue and close the contractor’s side of the PPM.
To administer and log all access equipment utilised with all Foster+Partners sites and issue with tags for health and safety compliance.
Work closely with all team members to understand workloads.
Attend weekly briefing meeting with Maintenance Supervisor / Manager for project work, workload discussions and any issues operating to the team
Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Previous experience and or related qualifications in maintenance work, particularly in building fabric/joinery/carpentry/plumbing would be an advantage.
Pro-active, and able to work on own initiative and under minimal supervision with consistent attention to detail
Good written and verbal communication skills - articulate and diplomatic manner
Excellent interpersonal skills, able to work independently and as part of an effective team
Able to deal with people at all levels both internally and externally as there is a requirement to liaise with contractors and internal staff
Previous experience in dealing with customers
Ability to prioritise tasks and manage time effectively
Resilient to cope with conflicting demands and able to prioritise duties and work under pressure while remaining calm and resilient at all times
Be self-motivated, enthusiastic, flexible and helpful
Physically able to carry out the responsibilities of the role
Discretion, confidentiality and loyalty
Ability to work the hours required of the position which are 40 hours per week which will be variable and dependent on project requirements. The standard hours will vary between 8.00 am and 7.00 pm Monday to Friday and will on occasions include weekends
Although notice will be given where possible due to the nature of the position this may be required at short notice to deal with emergencies for example
To work within a team providing assistance to other trades to finalise all aspects of maintenance.
Nov 30, 2020
Full time
The Facilities/ Mechanical Technicians are responsible for developing, providing and maintaining a high standard of building fabric services throughout all Foster+Partners’ offices, property and various site offices. The facilities team provide a high level of support to our Global Award Winning Practice, we pride ourselves on customer service and continuously seek opportunities for innovation and improvement.
Role definition Job Title: Facilities Technician, Mechanical Maintenance
Reporting to: Facilities Manager on a day to day basis and ultimately to the Head of Facilities
Responsibilities
Develop, provide and maintain a high standard of building fabric services throughout all Foster+Partners’ offices and property and various site offices, as required from time to time whilst continuously seeking opportunities for improvement
Knowledge of Fan coil units and AHU’s, BMS monitoring, Legionella awareness (basic understanding), monitoring of building temperatures and air quality and awareness of plant room areas and their basic upkeep
Undertake planned and unplanned maintenance tasks on building fabric systems
Carry out minor project, decorating, plumbing and project management works as required
Respond to Facilities Help Desk requests, providing a professional and timely service
Supervise specialist maintenance and installation contractors, both within and outside normal working hours
Source, order and cost materials and parts as required.
To set up service providers, order all materials and update all stock levels throughout.
Thorough knowledge of and compliance with Foster+Partners procedures and standards
To administer all work request from the Service Now helpdesk to all Facilities technicians. Completion of all SLA’s and closing of task within the helpdesk
Administer all aspects of the Service Now PPM module and to control, issue and close the contractor’s side of the PPM.
To administer and log all access equipment utilised with all Foster+Partners sites and issue with tags for health and safety compliance.
Work closely with all team members to understand workloads.
Attend weekly briefing meeting with Maintenance Supervisor / Manager for project work, workload discussions and any issues operating to the team
Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Previous experience and or related qualifications in maintenance work, particularly in building fabric/joinery/carpentry/plumbing would be an advantage.
Pro-active, and able to work on own initiative and under minimal supervision with consistent attention to detail
Good written and verbal communication skills - articulate and diplomatic manner
Excellent interpersonal skills, able to work independently and as part of an effective team
Able to deal with people at all levels both internally and externally as there is a requirement to liaise with contractors and internal staff
Previous experience in dealing with customers
Ability to prioritise tasks and manage time effectively
Resilient to cope with conflicting demands and able to prioritise duties and work under pressure while remaining calm and resilient at all times
Be self-motivated, enthusiastic, flexible and helpful
Physically able to carry out the responsibilities of the role
Discretion, confidentiality and loyalty
Ability to work the hours required of the position which are 40 hours per week which will be variable and dependent on project requirements. The standard hours will vary between 8.00 am and 7.00 pm Monday to Friday and will on occasions include weekends
Although notice will be given where possible due to the nature of the position this may be required at short notice to deal with emergencies for example
To work within a team providing assistance to other trades to finalise all aspects of maintenance.
Deliver planned and reactive maintenance services from the PPM planner, ensuring that operational standards are always maintained. Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. * Ensure compliance in line with all processes/procedures and policies that meets organisational standards/requirements including but not limited to our Health & Safety Policy/HTMs (Health Technical Memoranda) and SFG20. Ensuring new or revised policies are implemented within own work areas. * Ability to assess problems to determine the best course of action, this would include complex technical issues. * To maintain effective site log books at all NHS premises ensuring that they are completed in a timely and accurate manner. * Complete suitable risk assessments prior to undertaking works, ensuring compliance with all safety standards and undertake works as per instructions within any relevant permit or work plan. * Understand the principles of fire risk assessment and relevant precautions within the workplace. * Record and report any risk, loss, or defect to the Technical Supervisor and/or helpdesk as appropriate with a view to making recommendations for corrective action and seeking authority to act. * Support the Building Services maintenance team and colleagues in providing excellent customer service at all time. * Participate in an emergency call out service as required. * Able to communicate technical and or complex information to various stakeholders * As directed by the Technical Supervisor to manage, co-ordinate or supervise works with external contractors or colleague teams for tenants and customers as required to complete tasks in line with schedules of work. * To complete all relevant mandatory and job-related training in line with company requirements. * Other relevant duties consistent with the general requirements of building services maintenance as directed by the Team Leader or helpdesk.
Sep 17, 2020
Full time
Deliver planned and reactive maintenance services from the PPM planner, ensuring that operational standards are always maintained. Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. * Ensure compliance in line with all processes/procedures and policies that meets organisational standards/requirements including but not limited to our Health & Safety Policy/HTMs (Health Technical Memoranda) and SFG20. Ensuring new or revised policies are implemented within own work areas. * Ability to assess problems to determine the best course of action, this would include complex technical issues. * To maintain effective site log books at all NHS premises ensuring that they are completed in a timely and accurate manner. * Complete suitable risk assessments prior to undertaking works, ensuring compliance with all safety standards and undertake works as per instructions within any relevant permit or work plan. * Understand the principles of fire risk assessment and relevant precautions within the workplace. * Record and report any risk, loss, or defect to the Technical Supervisor and/or helpdesk as appropriate with a view to making recommendations for corrective action and seeking authority to act. * Support the Building Services maintenance team and colleagues in providing excellent customer service at all time. * Participate in an emergency call out service as required. * Able to communicate technical and or complex information to various stakeholders * As directed by the Technical Supervisor to manage, co-ordinate or supervise works with external contractors or colleague teams for tenants and customers as required to complete tasks in line with schedules of work. * To complete all relevant mandatory and job-related training in line with company requirements. * Other relevant duties consistent with the general requirements of building services maintenance as directed by the Team Leader or helpdesk.
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Sep 09, 2020
Permanent
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Aug 07, 2020
Permanent
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
At BAM FM customer service is at the heart of what we do.
BAM FM is recruiting a Fabric Engineer, to cover sites across Hackney.
About the role
• Carry out planned and reactive maintenance of the building fabric as required on the mobile contract
• Carry out escorting duties of sub-contractors as and when required
• Control up keep of the onsite maintenance log book.
• Procure materials and equipment to carry out works through Helpdesk, Supervisor or Manager.
• Complete FSI go tasks for works undertaken and obtain signature/approval from the site representative.
• Advise Client of minor additional works and compile estimates through the Supervisor or Manager.
• Attend call outs/breakdowns, carry out fault diagnosis, repair or advise as required.
• Communicate daily with helpdesk/Supervisor regarding status of PPM and Reactive tasks
• Be available to carry out necessary works outside normal hours with additional remuneration
• To ensure the company Health and Safety policy is adhered to.
• To undertake additional PPM/reactive duties in line with capabilities as required i.e. plumbing/mechanical/minor electrical
• To ensure compliance with the BAM Maintenance Quality Management System as it applies to this position
• To be part of the out of hours on call team supporting the London region
• Responsible for up keep of company vehicle keeping van clean inside and out plus organising regular maintenance/servicing
Who are we looking for?
To succeed in this role:
• Good knowledge of building/fabric repairs.
• Experience working for a mobile contract.
• Knowledge of FSIgo or similar.
• Ability to work on own initiative.
• Reliable, trustworthy, good time keeper.
• Full driving licence
What do we offer?
In addition to a attractive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.
If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.
Who are we?
BAM FM has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors. BAM FM has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of BAM Construct UK, a leading construction and property services business.
We are committed to attracting and developing a diverse workforce that reflects our customer base and the communities in which we operate, creating an environment that enables everyone to fulfil their potential
Jun 30, 2020
Permanent
At BAM FM customer service is at the heart of what we do.
BAM FM is recruiting a Fabric Engineer, to cover sites across Hackney.
About the role
• Carry out planned and reactive maintenance of the building fabric as required on the mobile contract
• Carry out escorting duties of sub-contractors as and when required
• Control up keep of the onsite maintenance log book.
• Procure materials and equipment to carry out works through Helpdesk, Supervisor or Manager.
• Complete FSI go tasks for works undertaken and obtain signature/approval from the site representative.
• Advise Client of minor additional works and compile estimates through the Supervisor or Manager.
• Attend call outs/breakdowns, carry out fault diagnosis, repair or advise as required.
• Communicate daily with helpdesk/Supervisor regarding status of PPM and Reactive tasks
• Be available to carry out necessary works outside normal hours with additional remuneration
• To ensure the company Health and Safety policy is adhered to.
• To undertake additional PPM/reactive duties in line with capabilities as required i.e. plumbing/mechanical/minor electrical
• To ensure compliance with the BAM Maintenance Quality Management System as it applies to this position
• To be part of the out of hours on call team supporting the London region
• Responsible for up keep of company vehicle keeping van clean inside and out plus organising regular maintenance/servicing
Who are we looking for?
To succeed in this role:
• Good knowledge of building/fabric repairs.
• Experience working for a mobile contract.
• Knowledge of FSIgo or similar.
• Ability to work on own initiative.
• Reliable, trustworthy, good time keeper.
• Full driving licence
What do we offer?
In addition to a attractive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.
If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.
Who are we?
BAM FM has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors. BAM FM has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of BAM Construct UK, a leading construction and property services business.
We are committed to attracting and developing a diverse workforce that reflects our customer base and the communities in which we operate, creating an environment that enables everyone to fulfil their potential
Company:
FM division of an international construction, engineering and FM contractor who have an enviable reputation for staff retention and employee welfare.
Role:
To managing a newly won M&E maintenance contract for a local authority contract in Inner London.
From a client facing perspective, you will lead a team of 10 engineers, 2 supervisors and admin / helpdesk staff who deliver a planned and reactive maintenance contract which will also incorporate extra works.
You manage both contractual and statutory compliance and will have full financial control and will deliver monthly reports on P&L and WIP.
Salary is from £40k to £48k + Car / Allowance (£6000) + excellent benefits package
Apr 26, 2020
Permanent
Company:
FM division of an international construction, engineering and FM contractor who have an enviable reputation for staff retention and employee welfare.
Role:
To managing a newly won M&E maintenance contract for a local authority contract in Inner London.
From a client facing perspective, you will lead a team of 10 engineers, 2 supervisors and admin / helpdesk staff who deliver a planned and reactive maintenance contract which will also incorporate extra works.
You manage both contractual and statutory compliance and will have full financial control and will deliver monthly reports on P&L and WIP.
Salary is from £40k to £48k + Car / Allowance (£6000) + excellent benefits package
We have a fantastic opportunity for a Helpdesk Contracts Manager to join one of the UKs leading providers of Facilities Management.
The primary focus of the role is to ensure the smooth running of the maintenance department. This department includes plumbers ,Builders,Electricians & Handy man.
The portfolio of works includes Commercial, & Retail .
Responsibilities to include:
· Day to day delivery of 24/7 reactive maintenance
· Delivering and reporting client Service Level Agreements (SLAs)
· Driving engineer and staff productivity
· Managing / overseeing out of hours work
· Act as a further escalation point for the supervisors
· Attend client facing review meetings
· Ensuring that decisions made to improve the overall customer support of the Help Desk are continually carried through
· Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities
· Coordination of work processes and projects with other departments and divisions
· Out of hours managerial call out
Some of your duties will include:
- Providing support with the helpdesk function and answering a high volume of incoming telephone calls
- Liaising with clients via telephone and email in order to establish their requirements
- Inputting details of clients requirement on system and preparing job sheets
- Co-ordinating maintenance and repair work and allocating work to external Contractors
- Tracking progress of jobs on computer system from instigation stage through to completion
- Checking with client once job has been completed to ensure they are happy with service received
Jan 22, 2017
We have a fantastic opportunity for a Helpdesk Contracts Manager to join one of the UKs leading providers of Facilities Management.
The primary focus of the role is to ensure the smooth running of the maintenance department. This department includes plumbers ,Builders,Electricians & Handy man.
The portfolio of works includes Commercial, & Retail .
Responsibilities to include:
· Day to day delivery of 24/7 reactive maintenance
· Delivering and reporting client Service Level Agreements (SLAs)
· Driving engineer and staff productivity
· Managing / overseeing out of hours work
· Act as a further escalation point for the supervisors
· Attend client facing review meetings
· Ensuring that decisions made to improve the overall customer support of the Help Desk are continually carried through
· Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities
· Coordination of work processes and projects with other departments and divisions
· Out of hours managerial call out
Some of your duties will include:
- Providing support with the helpdesk function and answering a high volume of incoming telephone calls
- Liaising with clients via telephone and email in order to establish their requirements
- Inputting details of clients requirement on system and preparing job sheets
- Co-ordinating maintenance and repair work and allocating work to external Contractors
- Tracking progress of jobs on computer system from instigation stage through to completion
- Checking with client once job has been completed to ensure they are happy with service received
Air Conditioning Supervisor
Locations- Across London- Within the M25
Temp to Perm/ Permanent contracts available
Salary up to £38,000 - £40,000 per annum (£18.27- £19.23p/h)
Monday to Friday- 40 hours (overtime available)
An excellent opportunity for an experienced Mobile Air Conditioning Supervisor working on a Security Cleared sensitive contract based within London managing qualified engineers across contracts in London.
Duties
* Carry out air conditioning and refrigeration servicing on all associated A/C, chiller and ventilation plant, Planned Preventative Services and Reactive Works in time and up to date.
* Ensure that systems and site records are up to date at all times reporting jobs to the helpdesk and in line with Helpdesk requirements.
Looking for:
* C&G level 2 F Gas & ODS regulations Category 1
* Health & Safety IOSH qualification or similar
* 17th Edition required
* Previous experience in a similar supervisory role preferable
Jan 22, 2017
Air Conditioning Supervisor
Locations- Across London- Within the M25
Temp to Perm/ Permanent contracts available
Salary up to £38,000 - £40,000 per annum (£18.27- £19.23p/h)
Monday to Friday- 40 hours (overtime available)
An excellent opportunity for an experienced Mobile Air Conditioning Supervisor working on a Security Cleared sensitive contract based within London managing qualified engineers across contracts in London.
Duties
* Carry out air conditioning and refrigeration servicing on all associated A/C, chiller and ventilation plant, Planned Preventative Services and Reactive Works in time and up to date.
* Ensure that systems and site records are up to date at all times reporting jobs to the helpdesk and in line with Helpdesk requirements.
Looking for:
* C&G level 2 F Gas & ODS regulations Category 1
* Health & Safety IOSH qualification or similar
* 17th Edition required
* Previous experience in a similar supervisory role preferable