Customer Support Team Leader position at Trinity Estates Location - Hemel Hempstead, Hertfordshire/Hybrid Working Hours - 09:00 - 17:15 Monday - Friday Salary - £27,000 per annum About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Customer Support Team Leader is responsible for providing leadership and mentoring to a team of Customer Support Advisors in order to deliver first-class customer service. Key responsibilities and tasks include: Motivate the team to ensure excellent delivery of Customer Service, always leading by example. Conduct regular one to one review meetings with the team, ensuring appropriate feedback is delivered and monthly objectives are created. Coach and mentor, the customer support team members and assist with escalations where required. Recognise training needs within the team and design ideas to assist with the creation of new training packages. To work effectively with Trinity colleagues to always ensure an excellent delivery of customer service. Build and maintain good relationships with the other Team Leaders within the customer support department and all other departments within Trinity. To comply with company Health & Safety Policy and ensure the customer support team are championing Trinity's values and visions. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Passion for exceptional Customer Service Excellent leadership and motivational skills Excellent verbal and written communication skills Educated to 'A' Level standards or equivalent Ability to demonstrate high attention to detail Delivery of coaching and feedback sessions Demonstrable intermediate levels of IT skills and personal organisation Ability to work independently as well as part of a group Proven line management capabilities An ability to liaise with a range of people. The following skills would prove advantageous: Knowledge of the residential property management sector Advanced knowledge of Microsoft computer packages Line management / Leadership qualifications. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
May 01, 2024
Full time
Customer Support Team Leader position at Trinity Estates Location - Hemel Hempstead, Hertfordshire/Hybrid Working Hours - 09:00 - 17:15 Monday - Friday Salary - £27,000 per annum About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Customer Support Team Leader is responsible for providing leadership and mentoring to a team of Customer Support Advisors in order to deliver first-class customer service. Key responsibilities and tasks include: Motivate the team to ensure excellent delivery of Customer Service, always leading by example. Conduct regular one to one review meetings with the team, ensuring appropriate feedback is delivered and monthly objectives are created. Coach and mentor, the customer support team members and assist with escalations where required. Recognise training needs within the team and design ideas to assist with the creation of new training packages. To work effectively with Trinity colleagues to always ensure an excellent delivery of customer service. Build and maintain good relationships with the other Team Leaders within the customer support department and all other departments within Trinity. To comply with company Health & Safety Policy and ensure the customer support team are championing Trinity's values and visions. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Passion for exceptional Customer Service Excellent leadership and motivational skills Excellent verbal and written communication skills Educated to 'A' Level standards or equivalent Ability to demonstrate high attention to detail Delivery of coaching and feedback sessions Demonstrable intermediate levels of IT skills and personal organisation Ability to work independently as well as part of a group Proven line management capabilities An ability to liaise with a range of people. The following skills would prove advantageous: Knowledge of the residential property management sector Advanced knowledge of Microsoft computer packages Line management / Leadership qualifications. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Property Manager position at Trinity Estates Location - Homebased/South London to West Sussex Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Property Manager is responsible for the day to day management of a portfolio of developments spanning from South London to Burgess Hill. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 3 years' experience in the residential property management sector. AIRPM qualified (desirable) An understanding of the Building Safety Act 2023 and Fire Safety regulations. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. A proven track record of budgeting and account management. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Apr 17, 2024
Full time
Property Manager position at Trinity Estates Location - Homebased/South London to West Sussex Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Property Manager is responsible for the day to day management of a portfolio of developments spanning from South London to Burgess Hill. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 3 years' experience in the residential property management sector. AIRPM qualified (desirable) An understanding of the Building Safety Act 2023 and Fire Safety regulations. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. A proven track record of budgeting and account management. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Construction Jobs
LE67, Swannington, Leicestershire
Strategic Planning Manager (Ref: 10771)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
We have a new vacancy for a Strategic Planning Manager who will be responsible for ensuring that all new strategic land and mineral opportunities are handled appropriately from a planning perspective. You will have the opportunity to positively influence and actively participate in the development of our land and mineral strategic direction, focusing on and leading specific projects and activities for our Head of Strategy and ExCo.
Working as part of a multi-disciplinary team, you will lead the preparation of business case assessments and capex applications that support future investment plans for replenishment and expansion, together with the financial management of project budgets. You will take sites from initial concept, leading land acquisition negotiations, through planning appraisal and participation in any Local Plan/Development Plan discussions, to deliver a successful planning application. Alongside this, you will provide support in any Competition & Market Authority information requests working with our Insight and Legal teams.
This exciting opportunity is a role that sits within a new department that is aligned to our Estates and Geology teams but that will operate independently to bring a strong focus to our strategic growth plans.
What’s on offer?
*
Competitive Salary, plus Car/Car Allowance, 25% bonus, Private Medical Insurance (you and your Family), 25 days holiday (with options to increase) and other benefits - all recognizing the contribution you bring.
*
Opportunities for Hybrid working, sometimes working from home, our offices and where you are most effective.
*
Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
*
Opportunities for career progression both at home and abroad (via our parent company Holcim).
What will you bring?
*
Experience working as a Planner/Estates Surveyor/Property Manager and hold membership to a relevant professional body (RICS or RTPI).
*
Project management experience working within large scale infrastructure, utility or development projects.
*
Detailed knowledge of the planning regime, together with significant experience dealing with planning applications and appeals, together with participation in the Local Plan/Development Plan process.
*
Stakeholder Management both externally and internally (including at Executive Level) coupled with the ability to collaborate with multi-disciplined teams across a range of functions.
*
Advanced business and report writing skills with budgetary and financial knowledge.
*
Ability to communicate and influence others, sometimes managing complex negotiations.
*
Strong personal impact that enables you to build credibility and trust across an organization quickly.
*
Be able to proactively tackle issues, gather information, be analytical and solution focused.
*
Ability to prioritize and plan ahead accordingly, with a structured approach to delivery projects and day-to-day activities.
*
Relevant experience working in the Quarrying industry would be highly advantageous.
Why join Aggregate Industries?
While you help us become a leader in innovative and sustainable construction solutions, we promise to help you grow in a dynamic working environment that offers attractive working conditions and encourages personal and professional development.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age
Jan 21, 2022
Permanent
Strategic Planning Manager (Ref: 10771)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
We have a new vacancy for a Strategic Planning Manager who will be responsible for ensuring that all new strategic land and mineral opportunities are handled appropriately from a planning perspective. You will have the opportunity to positively influence and actively participate in the development of our land and mineral strategic direction, focusing on and leading specific projects and activities for our Head of Strategy and ExCo.
Working as part of a multi-disciplinary team, you will lead the preparation of business case assessments and capex applications that support future investment plans for replenishment and expansion, together with the financial management of project budgets. You will take sites from initial concept, leading land acquisition negotiations, through planning appraisal and participation in any Local Plan/Development Plan discussions, to deliver a successful planning application. Alongside this, you will provide support in any Competition & Market Authority information requests working with our Insight and Legal teams.
This exciting opportunity is a role that sits within a new department that is aligned to our Estates and Geology teams but that will operate independently to bring a strong focus to our strategic growth plans.
What’s on offer?
*
Competitive Salary, plus Car/Car Allowance, 25% bonus, Private Medical Insurance (you and your Family), 25 days holiday (with options to increase) and other benefits - all recognizing the contribution you bring.
*
Opportunities for Hybrid working, sometimes working from home, our offices and where you are most effective.
*
Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
*
Opportunities for career progression both at home and abroad (via our parent company Holcim).
What will you bring?
*
Experience working as a Planner/Estates Surveyor/Property Manager and hold membership to a relevant professional body (RICS or RTPI).
*
Project management experience working within large scale infrastructure, utility or development projects.
*
Detailed knowledge of the planning regime, together with significant experience dealing with planning applications and appeals, together with participation in the Local Plan/Development Plan process.
*
Stakeholder Management both externally and internally (including at Executive Level) coupled with the ability to collaborate with multi-disciplined teams across a range of functions.
*
Advanced business and report writing skills with budgetary and financial knowledge.
*
Ability to communicate and influence others, sometimes managing complex negotiations.
*
Strong personal impact that enables you to build credibility and trust across an organization quickly.
*
Be able to proactively tackle issues, gather information, be analytical and solution focused.
*
Ability to prioritize and plan ahead accordingly, with a structured approach to delivery projects and day-to-day activities.
*
Relevant experience working in the Quarrying industry would be highly advantageous.
Why join Aggregate Industries?
While you help us become a leader in innovative and sustainable construction solutions, we promise to help you grow in a dynamic working environment that offers attractive working conditions and encourages personal and professional development.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age
Construction Jobs
LE67, Swannington, Leicestershire
Strategic Planning Surveyor (Ref: 10775)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
We have a new vacancy for a Strategic Planning Surveyor who will be responsible for ensuring that all new strategic land and mineral opportunities are handled appropriately from a planning perspective. Working as part of a multi-disciplinary team, you will be an effective communicator, capable of complex land negotiations, focusing on very specific projects and activities for our Head of Strategy and ExCo.
This exciting opportunity is a role that sits within a new department that is aligned to our Estates and Geology teams but that will operate independently to bring a strong focus to our strategic growth plans.
What’s on offer?
*
Competitive Salary, plus Car/Car Allowance, 15% bonus, Private Medical Insurance, 25 days holiday (with options to increase) and other benefits - all recognizing the contribution you bring.
*
Opportunities for Hybrid working, sometimes working from home, our offices and where you are most effective.
*
Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
*
Opportunities for career progression both at home and abroad (via our parent company Holcim).
What will you bring?
*
Experience working as a Planner/Estates Surveyor/Property Manager and hold membership to a relevant professional body (RICS or RTPI)
*
Experience working within large scale infrastructure, utility or development projects in a commercial environment.
*
Knowledge of the planning regime, together with experience dealing with planning applications and participation in the Local Plan/Development Plan process
*
Stakeholder Management both externally and internally coupled with the ability to collaborate with multi-disciplined teams across a range of functions.
*
Ability to communicate and influence others, sometimes managing complex negotiations.
*
Strong personal impact that enables you to build credibility and trust across an organization quickly.
*
Be able to proactively tackle issues, gather information, be analytical and solution focused.
*
Ability to prioritize and plan ahead accordingly, with a structured approach to delivery projects and day-to-day activities.
*
Relevant experience working in the Quarrying industry would be highly advantageous (but not essential).
Why join Aggregate Industries?
While you help us become a leader in innovative and sustainable construction solutions, we promise to help you grow in a dynamic working environment that offers attractive working conditions and encourages personal and professional development.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age
Jan 21, 2022
Permanent
Strategic Planning Surveyor (Ref: 10775)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
We have a new vacancy for a Strategic Planning Surveyor who will be responsible for ensuring that all new strategic land and mineral opportunities are handled appropriately from a planning perspective. Working as part of a multi-disciplinary team, you will be an effective communicator, capable of complex land negotiations, focusing on very specific projects and activities for our Head of Strategy and ExCo.
This exciting opportunity is a role that sits within a new department that is aligned to our Estates and Geology teams but that will operate independently to bring a strong focus to our strategic growth plans.
What’s on offer?
*
Competitive Salary, plus Car/Car Allowance, 15% bonus, Private Medical Insurance, 25 days holiday (with options to increase) and other benefits - all recognizing the contribution you bring.
*
Opportunities for Hybrid working, sometimes working from home, our offices and where you are most effective.
*
Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
*
Opportunities for career progression both at home and abroad (via our parent company Holcim).
What will you bring?
*
Experience working as a Planner/Estates Surveyor/Property Manager and hold membership to a relevant professional body (RICS or RTPI)
*
Experience working within large scale infrastructure, utility or development projects in a commercial environment.
*
Knowledge of the planning regime, together with experience dealing with planning applications and participation in the Local Plan/Development Plan process
*
Stakeholder Management both externally and internally coupled with the ability to collaborate with multi-disciplined teams across a range of functions.
*
Ability to communicate and influence others, sometimes managing complex negotiations.
*
Strong personal impact that enables you to build credibility and trust across an organization quickly.
*
Be able to proactively tackle issues, gather information, be analytical and solution focused.
*
Ability to prioritize and plan ahead accordingly, with a structured approach to delivery projects and day-to-day activities.
*
Relevant experience working in the Quarrying industry would be highly advantageous (but not essential).
Why join Aggregate Industries?
While you help us become a leader in innovative and sustainable construction solutions, we promise to help you grow in a dynamic working environment that offers attractive working conditions and encourages personal and professional development.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age