Rent Recovery Support Officer Redbridge Job Role To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures. To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy. To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions. Key Accountabilities To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets. To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears. To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets. To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.
May 01, 2024
Contract
Rent Recovery Support Officer Redbridge Job Role To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures. To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy. To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions. Key Accountabilities To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets. To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears. To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets. To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.
Property / Customer Service Administrator We are recruiting for a Property Administrator on a 11 month FTC to join our client based in Southend on Sea. This is a fantastic opportunity to join a great team where the training and resource is there to support your development in this varied role with Real Estate. The general responsibilities of this position will be providing support to officers and credit controllers within the Finance Department. The role will cover general enquires with regards to property management, ground rent insurances. The successful candidate will be working in a diverse focused and versatile group with a highly diligent work ethic. Day to Day Duties: General accounts and admin ad-hoc duties as instructed by the Finance Manager Handling general leasehold enquiries over the phone and in writing Overseeing the departments inbox Processing card payments Invoicing Arrears Recovery General account administration Banking allocation Person Specification: Self-motivated and confident Good knowledge of Microsoft Office and related programs Excellent communication skills both written and verbal Outstanding telephone manner Able to meet deadlines and handling large work volumes Previous exposure to finance related tasks and an interest in this area of business would be beneficial Benefits: Ability to work from home (following completion of probation) Vitality Health Scheme (following a years continuous service) Employee of the month (£250 bonus) Discretionary annual bonus Summer ball and quarterly events organised by the staff led social committee Pension scheme following three months of service Invested learning (ongoing CPD) 20 days holiday + bank holidays (incurring 1 day per year following 2 years service up to a maximum of 25 days) Onsite parking (first come first serve basis) Job Type: Full Time, Permanent Area: Southend on Sea, Essex Hours: Monday to Friday 09:00am - 17:30pm Salary: Upto £23,000PA If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)
May 01, 2024
Full time
Property / Customer Service Administrator We are recruiting for a Property Administrator on a 11 month FTC to join our client based in Southend on Sea. This is a fantastic opportunity to join a great team where the training and resource is there to support your development in this varied role with Real Estate. The general responsibilities of this position will be providing support to officers and credit controllers within the Finance Department. The role will cover general enquires with regards to property management, ground rent insurances. The successful candidate will be working in a diverse focused and versatile group with a highly diligent work ethic. Day to Day Duties: General accounts and admin ad-hoc duties as instructed by the Finance Manager Handling general leasehold enquiries over the phone and in writing Overseeing the departments inbox Processing card payments Invoicing Arrears Recovery General account administration Banking allocation Person Specification: Self-motivated and confident Good knowledge of Microsoft Office and related programs Excellent communication skills both written and verbal Outstanding telephone manner Able to meet deadlines and handling large work volumes Previous exposure to finance related tasks and an interest in this area of business would be beneficial Benefits: Ability to work from home (following completion of probation) Vitality Health Scheme (following a years continuous service) Employee of the month (£250 bonus) Discretionary annual bonus Summer ball and quarterly events organised by the staff led social committee Pension scheme following three months of service Invested learning (ongoing CPD) 20 days holiday + bank holidays (incurring 1 day per year following 2 years service up to a maximum of 25 days) Onsite parking (first come first serve basis) Job Type: Full Time, Permanent Area: Southend on Sea, Essex Hours: Monday to Friday 09:00am - 17:30pm Salary: Upto £23,000PA If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)
Tenancy Sustainment Officer £31,742 Macclesfield Permanent, Full-Time - 37 hours per week Closing Date: Wednesday 1st May 2024 Peaks & Plains Housing Trust has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are looking for a highly customer focused individual with experience of working with vulnerable customers, particularly where you have had to influence changes in their behaviour. A key focus of the role will be to advise and assist our at risk and other vulnerable customers to ensure they can access appropriate financial support to sustain their tenancy and live independently. You will support tenants to build their financial capability, promote awareness of their responsibility to pay rent, prevent arrears accruing and manage their tenancy, to reduce the likelihood of tenancy breaches and prevent the likelihood of homelessness. We take pride in our properties and care about our tenants. You will work to ensure customers understand their tenancy obligations and take action against any breaches. Some customers may need additional support to sustain their home, it s important for us to prevent homelessness and you will work to ensure customers receive the help and support they need. You will have the ability to assess customer needs and support yet also be assertive to be able to balance this against ensuring minimal property disrepair and tenancy issues. You will also manage referrals of safeguarding from across the Group, undertaking triage / assessments, taking appropriate safeguarding action including maintaining and updating detailed records on CRM. Please note: A full driving licence is essential for this position We can offer you: A minimum of 28 days holiday per year (plus birthday leave and bank holidays). Agile Working - flexible working hours with the opportunity for regular home working Attractive Defined Contribution Pension Scheme with Employer s contributions up to 12% Access to our Health Cash Plan Ongoing Training and development. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. A state of the art modern office with a friendly working environment Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!
May 01, 2024
Full time
Tenancy Sustainment Officer £31,742 Macclesfield Permanent, Full-Time - 37 hours per week Closing Date: Wednesday 1st May 2024 Peaks & Plains Housing Trust has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are looking for a highly customer focused individual with experience of working with vulnerable customers, particularly where you have had to influence changes in their behaviour. A key focus of the role will be to advise and assist our at risk and other vulnerable customers to ensure they can access appropriate financial support to sustain their tenancy and live independently. You will support tenants to build their financial capability, promote awareness of their responsibility to pay rent, prevent arrears accruing and manage their tenancy, to reduce the likelihood of tenancy breaches and prevent the likelihood of homelessness. We take pride in our properties and care about our tenants. You will work to ensure customers understand their tenancy obligations and take action against any breaches. Some customers may need additional support to sustain their home, it s important for us to prevent homelessness and you will work to ensure customers receive the help and support they need. You will have the ability to assess customer needs and support yet also be assertive to be able to balance this against ensuring minimal property disrepair and tenancy issues. You will also manage referrals of safeguarding from across the Group, undertaking triage / assessments, taking appropriate safeguarding action including maintaining and updating detailed records on CRM. Please note: A full driving licence is essential for this position We can offer you: A minimum of 28 days holiday per year (plus birthday leave and bank holidays). Agile Working - flexible working hours with the opportunity for regular home working Attractive Defined Contribution Pension Scheme with Employer s contributions up to 12% Access to our Health Cash Plan Ongoing Training and development. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. A state of the art modern office with a friendly working environment Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!
Temporary Accommodation Income Officer Lewisham - Hyrbid I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. Responsibilities Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
May 01, 2024
Contract
Temporary Accommodation Income Officer Lewisham - Hyrbid I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. Responsibilities Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.