Role: Housing Officer Salary: £19.38 ph Location: Hounslow 3 month contract to start (possibility of going perm after this) We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the main point of contact for residents within the designated area patch . The duties encompass a wide range of tasks aimed at ensuring the smooth operation and satisfaction of residents. Such as Housing management, Conflict resolution, Compliance and risk management, Legal casework. Therefore, this role is extremely varied meaning no two days are the same, which brings new experiences and learning opportunities, and develops your problem-solving skills. Responsibilities: Building and maintaining relationships with residents underpins all activities - on your average week this may include: Reviewing rent accounts Undertaking ASB interviews and agreeing action plans Taking back empty properties, advertising and re letting Mould and damp inspections Visits to residents homes Working in collaboration with other departments to resolve issues for residents Liaising with external stakeholders on specific cases e.g. Councils, MP s, Social Services etc. Estate inspections Managing repairs Setting up resident accounts Skills: Prior housing/property management experience Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 01, 2024
Seasonal
Role: Housing Officer Salary: £19.38 ph Location: Hounslow 3 month contract to start (possibility of going perm after this) We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the main point of contact for residents within the designated area patch . The duties encompass a wide range of tasks aimed at ensuring the smooth operation and satisfaction of residents. Such as Housing management, Conflict resolution, Compliance and risk management, Legal casework. Therefore, this role is extremely varied meaning no two days are the same, which brings new experiences and learning opportunities, and develops your problem-solving skills. Responsibilities: Building and maintaining relationships with residents underpins all activities - on your average week this may include: Reviewing rent accounts Undertaking ASB interviews and agreeing action plans Taking back empty properties, advertising and re letting Mould and damp inspections Visits to residents homes Working in collaboration with other departments to resolve issues for residents Liaising with external stakeholders on specific cases e.g. Councils, MP s, Social Services etc. Estate inspections Managing repairs Setting up resident accounts Skills: Prior housing/property management experience Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Muir Group Housing Association
March, Cambridgeshire
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
May 01, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Right to Buy Officer Southwark - Hybrid I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed. You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey. Job Role To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process. Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985. To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations. Key Responsibilities To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications. To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer. To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
May 01, 2024
Contract
Right to Buy Officer Southwark - Hybrid I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed. You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey. Job Role To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process. Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985. To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations. Key Responsibilities To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications. To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer. To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism. The region covered is mostly central Edinburgh, but there are facilities in both West Lothian and Galashiels. This role will see you acting as an H&S advisor and facilities manager across the region. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor maintenance issues such as repairs reported by clients - as such, basic trades knowledge is essential. You will also be responsible for dealing with contractors and accident reporting, so basic IT skills are required. Due to the sensitivity and nature of this role, you will be interacting with vulnerable adults. Therefore, a caring and kind attitude is essential. This role is a permanent, 21 hours (3 days p/w) contract with strong company benefits. The salary for this position is 30k p/a pro rata. This role would be ideal for an aspiring junior health and safety officer or facilities/maintenance person looking to take the next steps in their career. You will be required to hold a valid driving licence and car - mileage will be paid for site visits. If you are interested in hearing more about this role, please forward your CV to myself at and I will reach out. No sponsorship/visa options available Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism. The region covered is mostly central Edinburgh, but there are facilities in both West Lothian and Galashiels. This role will see you acting as an H&S advisor and facilities manager across the region. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor maintenance issues such as repairs reported by clients - as such, basic trades knowledge is essential. You will also be responsible for dealing with contractors and accident reporting, so basic IT skills are required. Due to the sensitivity and nature of this role, you will be interacting with vulnerable adults. Therefore, a caring and kind attitude is essential. This role is a permanent, 21 hours (3 days p/w) contract with strong company benefits. The salary for this position is 30k p/a pro rata. This role would be ideal for an aspiring junior health and safety officer or facilities/maintenance person looking to take the next steps in their career. You will be required to hold a valid driving licence and car - mileage will be paid for site visits. If you are interested in hearing more about this role, please forward your CV to myself at and I will reach out. No sponsorship/visa options available Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Officer We are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role. Position: Housing Officer Location: Stanmore/Hybrid working Job type: Permanent Hours: Full time, 35 hours a week Salary: £29 - £32,000 per annum Closing Date: 22nd May 2024 The Role As Housing Officer, you will handle the day-to-day management and maintenance of houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing the tenant support officer. About You You ll understand the importance of suitable housing and be passionate about making that a reality for tenants. With excellent communication and administrative skills, you will be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload. The Organisation Every four hours, someone is paralysed by a spinal cord injury. Join a national charity that provides practical support to those affected and the Supported Housing Programme, which a key service. You may be interested in this role if you have experience in the following roles Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 01, 2024
Full time
Housing Officer We are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role. Position: Housing Officer Location: Stanmore/Hybrid working Job type: Permanent Hours: Full time, 35 hours a week Salary: £29 - £32,000 per annum Closing Date: 22nd May 2024 The Role As Housing Officer, you will handle the day-to-day management and maintenance of houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing the tenant support officer. About You You ll understand the importance of suitable housing and be passionate about making that a reality for tenants. With excellent communication and administrative skills, you will be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload. The Organisation Every four hours, someone is paralysed by a spinal cord injury. Join a national charity that provides practical support to those affected and the Supported Housing Programme, which a key service. You may be interested in this role if you have experience in the following roles Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.