187 jobs found

We're recruiting an experienced and motivated Revenues Officer to join a high-performing team delivering a full end-to-end Revenues service. This is an exciting opportunity for an experienced professional to play a key role in maximising income collection across Council Tax, Business Rates (NNDR), Housing Benefit Overpayments, and Sundry Debt, while ensuring excellent customer service and compliance with legislation. You'll manage your own caseload, working independently and as part of a supportive team, providing expert advice to residents, businesses, and partners. This is a fast-paced role that requires a proactive approach, attention to detail, and a passion for delivering great service and fair outcomes. The Role Deliver an efficient and customer-focused Revenues service covering Council Tax billing and recovery, NNDR (including BIDs), Housing Benefit Overpayments and debt recovery. Manage your own caseload, ensuring all work is completed in line with performance targets and statutory requirements. Provide expert advice to residents, landlords, and businesses by telephone, email, and in writing-resolving complex queries quickly and accurately. Identify and apply discounts, exemptions, and reliefs in accordance with legislation and council policy. Investigate and assess liability changes, liaising with internal departments, external partners, and the Valuation Office Agency (VOA). Maximise debt recovery through appropriate enforcement routes including attachments, court action, committal, bankruptcy, or charging orders. Manage cases referred to enforcement agents and other recovery partners, ensuring performance and payments are tracked effectively. Prepare and analyse data for management reporting, audits, and statutory returns. Mentor and support trainee staff, ensuring consistent quality and compliance across the team. Contribute to service improvement projects, identifying opportunities to streamline processes and improve customer experience. Key Requirements Proven experience working within a local authority revenues environment. Strong working knowledge of Council Tax, NNDR, and Housing Benefit Overpayment legislation, policies, and procedures. Demonstrable experience managing a personal caseload and delivering against collection and performance targets. Excellent communication and negotiation skills with the ability to handle sensitive and complex customer cases. Experience using revenues systems (e.g. Academy/MRI, Northgate, or equivalent). Strong analytical and organisational skills, with the ability to produce reports, interpret data, and make evidence-based recommendations. Ability to liaise confidently with enforcement agents, legal services, auditors, and other stakeholders. A customer-focused approach with commitment to fairness, accuracy, and continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Independent Living Advisor Contract: Permanent Hours: 37.5 hrs per week (Monday-Friday) Operational Patch: Hanham (BS15 3PR), and Cadbury Heath Closing Date: Sunday 19 October 2025 (please apply early we may close applications sooner if interest is high). Are you experienced in providing guidance to vulnerable customers, helping them build confidence, develop personalised plans and move towards greater independence - with patience, empathy and a positive outlook? About the Independent Living Advisor Role: As an Independent Living Advisor you ll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes. You will manage a caseload of support cases including long-term, short-term and social isolation cases, regularly carrying out support assessments and reviews to establish customers needs. Key Responsibilities: The role generally involves working with our most vulnerable customers in the older age group in schemes and in their homes, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential. What We're Looking For: To be successful here, you ll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You ll need to be hardworking, resilient and be confident enough to make decisions and take action when needed. You will be someone who: Has experience working with older and vulnerable people, as well as time in a customer-focused environment Is curious and does not shy away from having difficult conversations Has excellent knowledge of safeguarding procedures Is proficient in the use of computer applications Ideally has spent time working within a social housing organisation Is enthusiastic and has a positive problem-solving nature Brings a commitment to our DNA and will be a great ambassador for Bromford. Your previous experience may be in roles such as housing manager, housing officer, estate management, tenancy officer, amongst others. Additional Information: Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check. Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford. Application Deadline: The closing date is Sunday 19 October with interviews taking place on Friday 24 October 2025, at our Riverside Court Office, Chipping Sodbury. Independent Living Advisor/ Customer Service Advisor

Allocations and Lettings Officer Bedford £28,582 per annum Full Time Monday - Friday, 9am-5pm. 12 months, Fixed Term Position We're excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team. Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you. Key Responsibilities Allocate bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimise rent loss by ensuring efficient turnaround of vacant properties. Process tenancy changes in accordance with legislation, contractual rights, and bpha policies. Put customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensure tenancies are legally ended and refunds are processed accurately. What We're Looking For Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Interviews will take place during the week commencing 4th November 2025. Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment! All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

MMP Consultancy are looking to recruit a Specialist Housing Officer on a Temporary basis for a Local Authority based in West London. Key Responsibilities To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders . Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services. Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service. Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance. Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants. Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy. Maximise rent income through the effective management of rent accounts. Proactively alerting tenants to rent arrears, payment methods and signposting for help with benefits and other issues which may be preventing them from paying their rent. Actively reviewing rent accounts weekly using Iworld and printing and delivering statements and initial rent arrears letters. Logging all actions on Iworld and identifying cases where notices may be required. Preparing notices of seeking possession (for signature by the sheltered housing manager) and delivering the notices. Knowledge and Skills: Knowledge of safeguarding principles to ensure alerts are made efficiently and sensitively Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers Ability to use IT systems, to maintain up to date information and retrieve information quickly and accurately to help customers. Well organised Ability to work under pressure and flexibly Self-motivated, decisive and persuasive Excellent oral and written communication skills and ability to communicate clearly and sympathetically with service users

Temporary Accommodation Management Support Officer Location: Medway (Hybrid) Contract: 3 month temporary contract - possibility of extension Pay: 13 - 18 an hour We're working with a local authority in Kent looking for an experienced Temporary Accommodation Management Support Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. Key Responsibilities: Manage day-to-day housing needs for residents living in temporary accommodation. Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant. Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing. Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly. Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way. Maintain accurate case notes, tenancy records and reports. Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding. What We're Looking For: Previous experience in housing management, homelessness services, or tenancy support (essential). Excellent communication and problem-solving skills. Strong organisational skills and the ability to manage a busy caseload. Empathetic and customer-focused approach. Good working knowledge of housing law and homelessness legislation (desirable). Why Apply: Hybrid working arrangement (office and home-based). Supportive team environment. Opportunity to gain valuable local authority experience and develop your career in housing services. if you are interested in the role, please apply with your CV now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: Type: Temporary (3 months) Pay: 20.74 per hour (PAYE) / 27.39 per hour (Umbrella) Location: Perceval House, Ealing - Various Sheltered Housing sites Working Arrangements: Site-based Hours: Part time, 17.5 hours per week DBS required Sheltered Officer: We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: Take responsibility for the day-to-day management of designated sheltered housing schemes. Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters. Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon. Coordinate referrals to support services where required, including social care and health partners. Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained. Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary. Support the letting process for new tenants, from viewings and sign-ups through to settling-in support. Promote community engagement and help residents participate in scheme activities and local initiatives. Maintain accurate records in line with data protection and safeguarding procedures. Required Skills and Experience: Experience working within housing management or a related field. Strong customer service skills and the ability to work sensitively with older or vulnerable residents. Knowledge of housing legislation, tenancy management, and safeguarding principles. Ability to assess resident needs and make appropriate referrals to support services. Confident IT user, with experience using Microsoft Office and housing management systems. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Ability to manage workload independently and respond effectively to emergencies or complex situations. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Housing Officer Location: Manchester Contract Type: 6 Month Contract Salary: 24-26 Per Hour Start Date: ASAP Overview: We are currently seeking a proactive and customer-focused Housing Officer to join a dynamic team within a Housing Association or Local Authority. This role is ideal for someone passionate about delivering high-quality housing services and making a real difference in the lives of residents. Key Responsibilities: Manage a patch of properties, ensuring tenancy compliance and delivering excellent customer service. Handle tenancy-related issues including ASB, rent arrears, safeguarding concerns, and tenancy sustainment. Conduct home visits, estate inspections, and tenancy audits. Work collaboratively with internal teams and external agencies to resolve complex cases. Support residents with advice and guidance on housing-related matters. Maintain accurate records and ensure compliance with relevant legislation and policies.

The Head of Resident, Experience is a senior leadership role within JRHT. This post provides strategic leadership and management for the Folk Hall, Communities Development Officer, Resident Involvement Officer, Money and Benefit Advice, Digital Inclusion, Complaints and Customer Service Centre. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.Our values make us unique as an organisation. They show us what we care about, help us make decisions and show us how to behave. Built on trust Show they care Making a difference Description Key Responsibilities As a member of the leadership team within the Housing and Communities Directorate, work collaboratively with other Heads of Service and key stakeholders to deliver the strategic objectives of JRHT. Develop and review policies, procedures, marketing strategies, ensuring that they are up to date, legally compliant and meet the needs of our residents and wider communities. Implement policies effectively, ensuring that all colleagues are fully trained and understand their responsibilities. Ensure that all policies and procedures relating to the smooth operation of the Post Office located in the Folk Hall are delivered and monitored accordingly. To set the objectives for the team aligned to the delivery of the strategic objectives of JRHT. Develop and maintain strong networks and relationship with colleagues across JRHT and external organisation to ensure excellent service delivery and maximisation of the use of the Folk Hall and its resources. Promote and safeguard the welfare of residents and ensure appropriate safeguarding referrals are made to the relevant authorities where adults or young people are at risk. Maintain robust business continuity plans and perform all required emergency planning actions in the event of an emergency. Lead and motivate teams across all locations, promoting a culture of excellence and continuous improvement and ensuring that colleagues have the knowledge and skills to perform their roles effectively, through performance appraisals and constructive feedback. Develop, implement and maintain effective learning and development and successions planning strategy for the service. Develop and implement comprehensive strategies to address the needs of adults, including identifying gaps in services, forecasting future demands, and setting goals for service delivery. Responsible for partnership work with external contractors to provide a service to deliver the Tenant Satisfaction Survey, analyse the results and provide feedback to Director of Communities Profile CIH level 4 or 5 or willingness to work towards, or other comparable qualification. Extensive knowledge, experience and understanding of providing customer centric activities, events and service delivery within a social housing sector. Proven leadership experience in managing different activities, priorities and workloads across a variety of different subject matters and services. Understanding of the requirements around Tenant Satisfaction Measure surveys, and the Housing Ombudsman Complaint Handling Code. Delivery of transformational change and continuous service improvements which supports JRHT's strategic objectives, and those provided by the heritage and legacy of the Folk Hall. Proven experience of delivering excellent communications and interpersonal skills to build rapport with individuals, communities, stakeholders and colleagues. Knowledge, experience and understanding of the analytical skills to identify trends, assess needs and develop strategies, including the use of social value methodologies. Knowledge of risk management, health and safety compliance within a busy environment such as the Folk Hall. Proven ability to manage budgets and financial resources effectively, including ensuring that a clear marketing strategy and long term plans for the Folk Hall are created and delivered. Ability to lead, motivate and empower colleagues to be high performers and create a positive working environment for all. Job Offer Competitive salary of 65,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. If you are ready to make a difference and excel as the Head of Resident Experience, we encourage you to apply today.

We are seeking a committed and experienced Senior Housing Officer to join a Housing Services team within a forward-thinking local authority in Devon. This is a vital role responsible for the day-to-day management of the Council's residential housing stock, primarily a block of 9 self-contained flats used for emergency accommodation. You'll play a key role in delivering high-quality housing management and tenancy support services, ensuring safe, compliant, and well-maintained homes for those experiencing homelessness. Working closely with the housing advice team, you'll support residents to stabilise their lives and move on to long-term, sustainable accommodation. Key responsibilities include: Managing tenancy sign-ups, terminations, rent accounts and low-level arrears. Conducting property inspections, fire safety and compliance checks. Liaising with contractors for responsive repairs and maintenance. Supporting tenants with tailored support plans and signposting to relevant services. Who we're looking for: You will be an empathetic and resilient housing professional with a strong background in tenancy and property management, ideally within temporary or social housing. You'll have sound knowledge of housing legislation, safeguarding, and compliance, with excellent communication and organisational skills. Essential requirements: Experience working with vulnerable or homeless households. Confidence in managing tenancies independently. Strong IT skills and accurate record-keeping. Full UK driving licence and access to a vehicle for site visits. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

I am currently recruiting for a multi-company group specialises in maintenance, compliance, and retrofit services with a growing national footprint. They are currently looking for a Compliance Manager Overall Duties of the role: The Compliance Manager will oversee all statutory and regulatory compliance within the social housing portfolio, ensuring that properties and services meet health and safety standards, legal requirements, and industry best practices. This includes managing compliance across areas such as gas safety, electrical safety, fire safety, asbestos, water hygiene, and lift maintenance. Accountability's/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Experience in policy development and audit processes. Desirable: Relevant professional qualification ( NEBOSH, IOSH, CIH). Experience using compliance or asset management systems (e.g. Keystone, Northgate). RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.

Operations Manager - Social Housing Refurbishment/Planned Maintenance Uxbridge based 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Uxbridge. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.

Asset Intelligence Officer Royal Borough of Kensington and Chelsea Location: London (Hybrid - 3 days office-based) Contract Type: Permanent Closing Date: Sunday 3rd November Interviews: 13th-14th November Join a Borough That Puts Communities FirstThe Royal Borough of Kensington and Chelsea is one of London's most vibrant and diverse boroughs. We are proud of our commitment to delivering high-quality housing services that meet the needs of our residents. As we embark on a major transformation of our asset management systems, this is a pivotal moment to join our team and help shape the future of property data management. About the RoleWe're seeking an Asset Intelligence Analyst to join our Property Data team. This role is critical to ensuring the accuracy, integrity, and strategic value of our housing asset data.You'll be instrumental in: Supporting the procurement and implementation of a new asset management system. Managing and auditing property data to ensure it meets governance and quality standards. Collaborating with internal and external stakeholders to ensure timely and accurate data flows. Preparing reports, insights, and supporting data migration and validation processes. This is an ideal opportunity for someone with strong data analytics and audit experience, particularly in housing or property data environments. What You'll Bring We're looking for someone who: Has experience in data analytics, audit, and ideally data migration. Understands property data within a local authority or housing context. Is confident using tools like Power BI, Excel, and SharePoint. Has a process-led mindset and can work within governance frameworks. Can work collaboratively across teams and communicate effectively. Has experience managing housing databases and preparing performance reports. Desirable but not essential: Exposure to BIM data. Experience working in a business partner model. Familiarity with GIS or Microsoft Access. What You'll Get in Return As an employee of the Royal Borough of Kensington and Chelsea, you'll be part of a forward-thinking council that values innovation, collaboration, and community impact. You'll benefit from a competitive salary, generous annual leave, and access to the Local Government Pension Scheme. We offer flexible working arrangements, professional development opportunities, and a supportive environment where your contributions help shape services that matter. With a central London location and a commitment to employee wellbeing, this is a place where you can thrive both professionally and personally. Please get in touch with for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need. This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Built on trust Show they care Make a difference Description maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination. Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless. The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing. Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage. Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home. Ensure compliance with local housing regulations and policies during the allocation process. Maintain accurate and up-to-date records of housing applications and allocations. Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing. Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements. Provide excellent customer service to applicants, addressing their concerns and inquiries promptly. Create and support the creation of local lettings policies in partnership with internal teams. To carry out right to rent checks for all applicants. Profile A successful Allocations Officer should have: Experience in housing services or social services is highly desirable. Strong understanding of housing laws, regulations, and allocation policies. Excellent verbal and written communication skills. Ability to work collaboratively with various stakeholders, including local government agencies and community organisations. Strong organisational and time management skills to handle multiple applications efficiently. Demonstrated ability to approach sensitive situations with empathy and professionalism. Driving licence and access to a car to complete viewings and visits as necessary Job Offer Competitive salary of approximately 34,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. Potential for career development within the organisation. If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.

Housing Options Officer Rate: 19.07 per hour (PAYE) / 28 per hour (Umbrella) per hour Contract Type: Temporary Location: Maidenhead We are looking for a housing options officer to support the delivery of affordable housing within a local authority-based environment, using knowledge of viability assessments and working closely with legal teams. To provide effective housing advice, homelessness prevention, and statutory homelessness services. Key Responsibilities Provide housing advice and conduct outreach visits. Assess homelessness applications under the Housing Act 1996. Explore all housing options to prevent homelessness. Investigate illegal eviction and harassment cases. Respond to enquiries and participate in out-of-hours rota. Work with internal and external partners to support housing solutions. Promote tenant and landlord rights and deliver training. Stay updated on housing legislation and best practices. Experience: Strong understanding of housing and homelessness legislation Experience working with vulnerable individuals and housing providers Ability to manage sensitive situations professionally Ability to travel across the borough Enhanced DBS required Driving licence desirable If you are interested in the above role, please apply with your updated CV attached.

Job Title: Housing Officer Location: Buckinghamshire Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Buckinghamshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Job Title: Housing Officer Location: Colchester Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Colchester area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info

Fixed Term Contract until November 2026, Full Time Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? Are you interested in starting a career in affordable housing development or looking for a new challenge? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we're looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We've built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it's not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. If this sounds like an organisation and team that you want to be part of, we want to hear from you. Although this is a home based role, it will involve some occasional travel to development sites. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate's discretion. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to