Job Description Uncapped Commission - Company Car/Car Allowance - Industry Leading Training and DevelopmentWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Harrogate . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Bridgfords have been successfully selling and renting properties for more than 180 years. Our reputation has been built on expert local knowledge, excellent customer care, and a passion for innovation. Our network of branches are all computer linked, providing our clients access to thousands of potential buyers and tenants across the North. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03231
May 01, 2024
Full time
Job Description Uncapped Commission - Company Car/Car Allowance - Industry Leading Training and DevelopmentWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Harrogate . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Bridgfords have been successfully selling and renting properties for more than 180 years. Our reputation has been built on expert local knowledge, excellent customer care, and a passion for innovation. Our network of branches are all computer linked, providing our clients access to thousands of potential buyers and tenants across the North. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03231
Job Description At Connells, we're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Ashford . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. Competitive Basic Salary - Training & Development - Career Progression - Company Pension Scheme - Company Car Allowance What's in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to. Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch Skills and Experience required to be successful as a Property Manager. Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04604
May 01, 2024
Full time
Job Description At Connells, we're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Ashford . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. Competitive Basic Salary - Training & Development - Career Progression - Company Pension Scheme - Company Car Allowance What's in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to. Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch Skills and Experience required to be successful as a Property Manager. Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04604
Job Description At Allen & Harris, part of the Connells Group, we're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Clifton . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. Competitive Basic Salary - Training & Development - Career Progression - Company Pension Scheme - Company Car Allowance What's in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Company car allowance Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to. Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch Skills and Experience required to be successful as a Property Manager. Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04599
May 01, 2024
Full time
Job Description At Allen & Harris, part of the Connells Group, we're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Clifton . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. Competitive Basic Salary - Training & Development - Career Progression - Company Pension Scheme - Company Car Allowance What's in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Company car allowance Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to. Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch Skills and Experience required to be successful as a Property Manager. Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04599
Job Description OTE- £40K - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Connells , part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Haywards Heath . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS02134
May 01, 2024
Full time
Job Description OTE- £40K - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Connells , part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Haywards Heath . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS02134
Job Description OTE - £35,000 - £40,000 - Uncapped Commission - Career ProgressionAt Connells , we're looking for a highly motivated Senior Estate Agent to join as a Lister and List Property's for our fantastic residential sales team in branch in Wolverhampton. A quick look at the role In this role you will be listings and gaining new instructions for properties to market whilst maintaining the highest level of customer service. You will be building report with new and existing client's customers face to face or over the phone. What's in it for you as our Branch Lister? Industry leading training and development Demonstrable career ladder Compete for top achievers awards Pay per listing Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Branch Lister Preferably an experienced Lister, Valuer, Instructions Manager , Valuations Manager, Residential Sales Manager or an Senior Estate Agent / Sales Negotiator looking for that step up and progress your career Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence holder Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04594
May 01, 2024
Full time
Job Description OTE - £35,000 - £40,000 - Uncapped Commission - Career ProgressionAt Connells , we're looking for a highly motivated Senior Estate Agent to join as a Lister and List Property's for our fantastic residential sales team in branch in Wolverhampton. A quick look at the role In this role you will be listings and gaining new instructions for properties to market whilst maintaining the highest level of customer service. You will be building report with new and existing client's customers face to face or over the phone. What's in it for you as our Branch Lister? Industry leading training and development Demonstrable career ladder Compete for top achievers awards Pay per listing Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Branch Lister Preferably an experienced Lister, Valuer, Instructions Manager , Valuations Manager, Residential Sales Manager or an Senior Estate Agent / Sales Negotiator looking for that step up and progress your career Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence holder Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04594
Exciting Opportunity for Experienced Managers! Lead the way as a Property Management Manager with the U.K's largest independent property services group. Based at our vibrant Ealing office, immerse yourself in a dynamic environment where each day brings new challenges. Drive your team to deliver unparalleled service to landlords and tenants, making every moment count in this rewarding role! Benefits of being a Property Management Manager at haart Estate Agents in Ealing £32500 to £43000 basic salary, dependent on experience Up to £7200 in capped commission A further £3725 uncapped commission target Minimum on-target earnings of £43425 Company car, or a monthly Car Allowance Fixed working hours (08:30-18:00 (weekdays), 09:00-17:00 (one in every four Saturday's, with either Tuesday, Wednesday or Thursday back as a day in lieu Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Ealing Career progression opportunities 30 days annual leave per year Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care support What you'll be doing as a Property Management Manager at haart Estate Agents in Ealing Managing a team of property managers, to oversee the management of our Ealing, Hayes, and Shepperton Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requests Ensuring all properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Ealing Full UK Driving Licence for a manual vehicle Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Communicate effectively Strong knowledge of current residential lettings legislation Click 'Apply Now' to send your CV to us!
May 01, 2024
Full time
Exciting Opportunity for Experienced Managers! Lead the way as a Property Management Manager with the U.K's largest independent property services group. Based at our vibrant Ealing office, immerse yourself in a dynamic environment where each day brings new challenges. Drive your team to deliver unparalleled service to landlords and tenants, making every moment count in this rewarding role! Benefits of being a Property Management Manager at haart Estate Agents in Ealing £32500 to £43000 basic salary, dependent on experience Up to £7200 in capped commission A further £3725 uncapped commission target Minimum on-target earnings of £43425 Company car, or a monthly Car Allowance Fixed working hours (08:30-18:00 (weekdays), 09:00-17:00 (one in every four Saturday's, with either Tuesday, Wednesday or Thursday back as a day in lieu Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Ealing Career progression opportunities 30 days annual leave per year Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care support What you'll be doing as a Property Management Manager at haart Estate Agents in Ealing Managing a team of property managers, to oversee the management of our Ealing, Hayes, and Shepperton Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requests Ensuring all properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Ealing Full UK Driving Licence for a manual vehicle Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Communicate effectively Strong knowledge of current residential lettings legislation Click 'Apply Now' to send your CV to us!
Purpose of the Role A resident and client customer facing role taking responsibility for delivery of Residential Property Management services across The Assembly, Wembley Central. Delivery of vision and values of client and Savills in operationally effective manner establishing excellent environment for wide mix of residents, commercial tenants, occupiers and visitors. Reporting into General Manager and supported by accounts, facility and lettings managers ensure all areas of property, compliance and building safety are to correct standard. Key Responsibilities To input, maintain and report from H&S systems; liaising with the Estate and Facilities managers where required. To act as first point of call for residents & tenants for reported maintenance issues. To manage maintenance issues within appropriate timeframes and to completion whilst maintaining communication with relevant contractors and tenants. Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are met. Conducting daily inspections of communal areas. Organising minor works between tenancies to maintain first class presentation of apartments. Creating a community feel through communication, events, and innovations. Work alongside colleagues to ensure H&S statutory requirements are meet across the development. Ensuring development always remains to a high standard of presentation including available apartments. Provide first class customer service to residents. Ensuring up to date resident communication via various channels including social media Support delivery and tracking of estate and operational budget. Provide management support for onsite staff as appropriate including lettings staff. Environmental performance reporting. Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident's portal is always maintained as 'current' and that relevant testing of procedures is carried out and documented. Manage and update all insurance claims with the broker and report monthly claims updates. Provide support and management to the onsite concierge/security and lettings team as appropriate. Maintain up to date understanding of H&S regulations and Compliance. Able to implement best practice and Standard Operating Procedures to ensure compliance. To work in conjunction with all internal departments and lead on internal processes to deliver client KPI s. Encourage frequent and open communication and information flows on relevant building and estate issues with the tenants and leaseholders. Manage major incidents on site to completion following client and Savills procedures. In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Proven experience in Residential Property Management (BTR preferred but not required) Commercially aware with experience adhering to budgets and KPIs Strong understanding of relevant statutory regulations and compliance across Residential Management Excellent communication written and verbal Discretion and sensitivity in dealing with confidential matters Common sense approach with proven ability to think on their feet and make considered decisions Outgoing and friendly personality Strong IT Skills including social media Working Hours - Monday to Friday 8am - 5pm Employees may be required to work outside of these hours in exceptional circumstances including keyholder duties Salary - Up to £42,000 (Up to 10% Discretionary Bonus) Please see our Benefits Booklet for more information.
May 01, 2024
Full time
Purpose of the Role A resident and client customer facing role taking responsibility for delivery of Residential Property Management services across The Assembly, Wembley Central. Delivery of vision and values of client and Savills in operationally effective manner establishing excellent environment for wide mix of residents, commercial tenants, occupiers and visitors. Reporting into General Manager and supported by accounts, facility and lettings managers ensure all areas of property, compliance and building safety are to correct standard. Key Responsibilities To input, maintain and report from H&S systems; liaising with the Estate and Facilities managers where required. To act as first point of call for residents & tenants for reported maintenance issues. To manage maintenance issues within appropriate timeframes and to completion whilst maintaining communication with relevant contractors and tenants. Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are met. Conducting daily inspections of communal areas. Organising minor works between tenancies to maintain first class presentation of apartments. Creating a community feel through communication, events, and innovations. Work alongside colleagues to ensure H&S statutory requirements are meet across the development. Ensuring development always remains to a high standard of presentation including available apartments. Provide first class customer service to residents. Ensuring up to date resident communication via various channels including social media Support delivery and tracking of estate and operational budget. Provide management support for onsite staff as appropriate including lettings staff. Environmental performance reporting. Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident's portal is always maintained as 'current' and that relevant testing of procedures is carried out and documented. Manage and update all insurance claims with the broker and report monthly claims updates. Provide support and management to the onsite concierge/security and lettings team as appropriate. Maintain up to date understanding of H&S regulations and Compliance. Able to implement best practice and Standard Operating Procedures to ensure compliance. To work in conjunction with all internal departments and lead on internal processes to deliver client KPI s. Encourage frequent and open communication and information flows on relevant building and estate issues with the tenants and leaseholders. Manage major incidents on site to completion following client and Savills procedures. In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Proven experience in Residential Property Management (BTR preferred but not required) Commercially aware with experience adhering to budgets and KPIs Strong understanding of relevant statutory regulations and compliance across Residential Management Excellent communication written and verbal Discretion and sensitivity in dealing with confidential matters Common sense approach with proven ability to think on their feet and make considered decisions Outgoing and friendly personality Strong IT Skills including social media Working Hours - Monday to Friday 8am - 5pm Employees may be required to work outside of these hours in exceptional circumstances including keyholder duties Salary - Up to £42,000 (Up to 10% Discretionary Bonus) Please see our Benefits Booklet for more information.
Purpose of the Role To facilitate all New Lettings and Renewals negotiation for 148 Built to Rent (BTR) apartments in The Assembly as part of a site team. Key Responsibilities To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries. Achieving client set KPI's and targets. Arranging and conducting property viewings. Negotiating and processing offers. Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent. Negotiating and managing renewals. Working alongside the lettings managers to develop strategy. Working alongside central Tenancy Progression team to complete deals. Provide regular reporting and feedback on client reports. Regularly updating property advertisements on portals and social media appropriate Regularly feeding back to property management team on presentation and condition of apartments. Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors. Support resident events and activities. Responding to additional resident queries and concerns where required. Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre arranging check in reporting. In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Proven experience in Lettings Negotiation/Management (BTR preferred but not essential) Up to date knowledge of appropriate Regulation and Legislation Excellent written and spoken etiquette Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious IT literate and Social media savvy Working Hours - 5 Over 7 Days. 10 month Fixed Term Contract. Salary - Basic Salary up to £30,000.00p/a (Up to 10% discretionary bonus) Commission offered up to £12,500.00p/a based on KPIs Please see our Benefits Booklet for more information.
May 01, 2024
Full time
Purpose of the Role To facilitate all New Lettings and Renewals negotiation for 148 Built to Rent (BTR) apartments in The Assembly as part of a site team. Key Responsibilities To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries. Achieving client set KPI's and targets. Arranging and conducting property viewings. Negotiating and processing offers. Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent. Negotiating and managing renewals. Working alongside the lettings managers to develop strategy. Working alongside central Tenancy Progression team to complete deals. Provide regular reporting and feedback on client reports. Regularly updating property advertisements on portals and social media appropriate Regularly feeding back to property management team on presentation and condition of apartments. Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors. Support resident events and activities. Responding to additional resident queries and concerns where required. Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre arranging check in reporting. In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Proven experience in Lettings Negotiation/Management (BTR preferred but not essential) Up to date knowledge of appropriate Regulation and Legislation Excellent written and spoken etiquette Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious IT literate and Social media savvy Working Hours - 5 Over 7 Days. 10 month Fixed Term Contract. Salary - Basic Salary up to £30,000.00p/a (Up to 10% discretionary bonus) Commission offered up to £12,500.00p/a based on KPIs Please see our Benefits Booklet for more information.
Job Description OTE: £45,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Evesham . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Beginning life in Cirencester in the 1960s, R.A. Bennett & Partners have 11 offices in the Cotswolds, Warwickshire, Worcestershire and Gloucestershire. As well as excellent affiliations within the Central London property market. R.A. Bennett & Partners can help you with their unrivalled knowledge of local property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03512
May 01, 2024
Full time
Job Description OTE: £45,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Evesham . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Beginning life in Cirencester in the 1960s, R.A. Bennett & Partners have 11 offices in the Cotswolds, Warwickshire, Worcestershire and Gloucestershire. As well as excellent affiliations within the Central London property market. R.A. Bennett & Partners can help you with their unrivalled knowledge of local property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03512
Oceans Property management is specializing solely in residential lettings and property management. We are highly focused in customer service and will do whatever we can to meet your needs. Using our years of experience in local property market, our aim is to provide the most professional service possible and to ensure your property is looked after and managed correctly. We are looking for a property professional to join our friendly & potential company, based in Brighton. The main roles and responsibilities would be as follows : Negotiate New Lettings, Rent Reviews and Lease Renewals (Commissions Payable) Conduct property viewings to facilitate lettings Prepare and review contracts and lease agreements Conduct regular property inspections to maintain performance of assets. Market properties through various channels, including online listings, social media, and print advertising Assist in management of let properties. Maintain accurate records of all transactions and client interactions Essential Skills for the position: Must be able to work in an environment managing a high volume of requests, understanding how best to prioritise one's workload & keeping track of all outstanding work. Excellent problem-solving skills and ability to work under pressure. Good judgement to know when a matter may need to be escalated to a Manager or contractor. Flexibility of working hours & availability for weekend work if required. Knowledge and experience of the hospitality & accommodation industry. Strong organizational skills to manage multiple clients and properties simultaneously Excellent communication skills, both verbal and written Ability to work independently as well as part of a team Proficient in administrative tasks such as data entry, document preparation, and record keeping
May 01, 2024
Full time
Oceans Property management is specializing solely in residential lettings and property management. We are highly focused in customer service and will do whatever we can to meet your needs. Using our years of experience in local property market, our aim is to provide the most professional service possible and to ensure your property is looked after and managed correctly. We are looking for a property professional to join our friendly & potential company, based in Brighton. The main roles and responsibilities would be as follows : Negotiate New Lettings, Rent Reviews and Lease Renewals (Commissions Payable) Conduct property viewings to facilitate lettings Prepare and review contracts and lease agreements Conduct regular property inspections to maintain performance of assets. Market properties through various channels, including online listings, social media, and print advertising Assist in management of let properties. Maintain accurate records of all transactions and client interactions Essential Skills for the position: Must be able to work in an environment managing a high volume of requests, understanding how best to prioritise one's workload & keeping track of all outstanding work. Excellent problem-solving skills and ability to work under pressure. Good judgement to know when a matter may need to be escalated to a Manager or contractor. Flexibility of working hours & availability for weekend work if required. Knowledge and experience of the hospitality & accommodation industry. Strong organizational skills to manage multiple clients and properties simultaneously Excellent communication skills, both verbal and written Ability to work independently as well as part of a team Proficient in administrative tasks such as data entry, document preparation, and record keeping
A high-profile property company is seeking a Building Manager to provide on-site lettings and property management to an existing Build-to-Rent development near Crawley. This salary for the role is £45,000 per annum + annual bonus. The BTR Building Manager role includes: Ensure communal areas and available apartments are well presented and appealing to prospective tenants. Respond to rental enquiries, book and conduct viewings. Complete applicant vetting. Upload availability details to marketing portals and update adverts as necessary. Process offers and complete tenancy documentation. Negotiate renewal tenancy terms. Provide first class customer service to residents. Create a community feel through communication and events. Act as first point of call for residents to report maintenance issues. Coordinate contractor appointments and defect warranty repairs. Carry out regular inspections of communal areas and apartments. Manage and coach a small on site team. The person: Prior experience working on a BTR site is essential. Strong customer service ethic. Positive, can do attitude. Common sense approach. Excellent written and spoken etiquette. If you're interested in the BTR Building Manager position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
May 01, 2024
Full time
A high-profile property company is seeking a Building Manager to provide on-site lettings and property management to an existing Build-to-Rent development near Crawley. This salary for the role is £45,000 per annum + annual bonus. The BTR Building Manager role includes: Ensure communal areas and available apartments are well presented and appealing to prospective tenants. Respond to rental enquiries, book and conduct viewings. Complete applicant vetting. Upload availability details to marketing portals and update adverts as necessary. Process offers and complete tenancy documentation. Negotiate renewal tenancy terms. Provide first class customer service to residents. Create a community feel through communication and events. Act as first point of call for residents to report maintenance issues. Coordinate contractor appointments and defect warranty repairs. Carry out regular inspections of communal areas and apartments. Manage and coach a small on site team. The person: Prior experience working on a BTR site is essential. Strong customer service ethic. Positive, can do attitude. Common sense approach. Excellent written and spoken etiquette. If you're interested in the BTR Building Manager position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
Role Overview We're searching for a dynamic individual who displays a can-do and flexible approach to their business. You'll enjoy working in a fast-paced, service-led, competitive environment to reach your own KPI's and those of the team as a whole. As Lettings Negotiator, you'll be responsible for liaising and negotiating directly with our clients as well as managing the lettings process for prospective tenants and helping them with their ongoing requirements. This role has a competitive package and Savills offer a great induction programme as well as ongoing support and training throughout your career. Key Responsibilities To achieve these objectives the successful candidate will be required to: Qualify, register and maintain a database of applicants Negotiate tenancies with clients Assist negotiators in agreeing tenancies on properties where you have the relationship with the client Provide weekly marketing and property performance feedback to clients Help build and expand the Savills Lettings business and to be aware of future opportunities Cross sell / refer across the business Maintain the company's standard as a market leader Create local business relationships and build Savills' reputation Develop and maintain a close working relationship with the Sales department Comply with the various Codes of Conduct of the national bodies the department is a member of, such as ARLA and RICS. Have a comprehensive knowledge of the London lettings market Demonstrate a track record of achieving targets Monitor and grow local profile including developing marketing and PR opportunities In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Key Skills We need someone who has a passion for providing excellent customer service. You'll have a willingness to go the extra mile to help the team success as well as a proven record of hitting targets. Minimum of 1 years' prior lettings experience Ideally be ARLA qualified Confident and enthusiastic approach to work Track record of achieving targets Ability to work on own initiative as well as part of a team Excellent communication skills with an ability to communicate at all levels Be comfortable working with multiple departments, fitting into different teams as required. Adaptability and a willingness to learn Excellent customer service skills Team Overview Our Knightsbridge team comprises one Head of Department, one Assistant Manager, one other Negotiator, one Lettings Coordinator and one Prime Property Manager, the office also houses our Residential Sales Team. In addition, we have a fantastic relationship with our lettings head office teams, including Tenancy Progression, Renewals, Property Management, Client Accounts and our Hive Client Services department. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 01, 2024
Full time
Role Overview We're searching for a dynamic individual who displays a can-do and flexible approach to their business. You'll enjoy working in a fast-paced, service-led, competitive environment to reach your own KPI's and those of the team as a whole. As Lettings Negotiator, you'll be responsible for liaising and negotiating directly with our clients as well as managing the lettings process for prospective tenants and helping them with their ongoing requirements. This role has a competitive package and Savills offer a great induction programme as well as ongoing support and training throughout your career. Key Responsibilities To achieve these objectives the successful candidate will be required to: Qualify, register and maintain a database of applicants Negotiate tenancies with clients Assist negotiators in agreeing tenancies on properties where you have the relationship with the client Provide weekly marketing and property performance feedback to clients Help build and expand the Savills Lettings business and to be aware of future opportunities Cross sell / refer across the business Maintain the company's standard as a market leader Create local business relationships and build Savills' reputation Develop and maintain a close working relationship with the Sales department Comply with the various Codes of Conduct of the national bodies the department is a member of, such as ARLA and RICS. Have a comprehensive knowledge of the London lettings market Demonstrate a track record of achieving targets Monitor and grow local profile including developing marketing and PR opportunities In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Key Skills We need someone who has a passion for providing excellent customer service. You'll have a willingness to go the extra mile to help the team success as well as a proven record of hitting targets. Minimum of 1 years' prior lettings experience Ideally be ARLA qualified Confident and enthusiastic approach to work Track record of achieving targets Ability to work on own initiative as well as part of a team Excellent communication skills with an ability to communicate at all levels Be comfortable working with multiple departments, fitting into different teams as required. Adaptability and a willingness to learn Excellent customer service skills Team Overview Our Knightsbridge team comprises one Head of Department, one Assistant Manager, one other Negotiator, one Lettings Coordinator and one Prime Property Manager, the office also houses our Residential Sales Team. In addition, we have a fantastic relationship with our lettings head office teams, including Tenancy Progression, Renewals, Property Management, Client Accounts and our Hive Client Services department. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Oceans Property Management is specializing solely in residential lettings and property management. We are highly focused in customer service and will do whatever we can to meet your needs. Using our years of experience in local property market, our aim is to provide the most professional service possible and to ensure your property is looked after and managed correctly. We are looking for a property professional to join our friendly & potential company, based in Brighton. The main roles and responsibilities would be as follows : Expand our connections and opportunities within the Lettings sector (Long /Short Term Lets and Airbnb) and further develop our relationships with both existing clients and local businesses. Follow up prospect leads for new business opportunities. Collaborate with internal teams to ensure successful onboarding and ongoing support requirements. Property Advertising Property valuations and revenue proposals New business onboarding Management of Long / Short-Let Licence Applications Pre-Tenancy & Guest Checks Post-Tenancy & Guest Review Inspections & Viewings Photos & Staging Commission payments Bank Reconciliations Management of Accounts Affinity Agreement Processing Management of property maintenance and associated software Assist in all operational activity with the holiday lets, such as but not limited to; replying to guest communication, payment processing, following up any payment issues, managing the check-in processes & offering a follow up service with all guests. Assist in managing housekeeping teams including spot-checking cleans from time to time and providing feedback. Take responsibility for linen stock & any orders required. Assist in Managing stock levels for properties. Assist with call-outs & solving any issues which may impact a guests stay / experience. Essential Skills for the position: Must be able to work in an environment managing a high volume of requests, understanding how best to prioritise one's workload & keeping track of all outstanding work. Excellent problem-solving skills and ability to work under pressure. Good judgement to know when a matter may need to be escalated to a Director or contractor. Flexibility of working hours & availability for weekend work if required. Knowledge and experience of the hospitality & accommodation industry. Strong organizational skills to manage multiple clients and properties simultaneously Excellent communication skills, both verbal and written Ability to work independently as well as part of a team
May 01, 2024
Full time
Oceans Property Management is specializing solely in residential lettings and property management. We are highly focused in customer service and will do whatever we can to meet your needs. Using our years of experience in local property market, our aim is to provide the most professional service possible and to ensure your property is looked after and managed correctly. We are looking for a property professional to join our friendly & potential company, based in Brighton. The main roles and responsibilities would be as follows : Expand our connections and opportunities within the Lettings sector (Long /Short Term Lets and Airbnb) and further develop our relationships with both existing clients and local businesses. Follow up prospect leads for new business opportunities. Collaborate with internal teams to ensure successful onboarding and ongoing support requirements. Property Advertising Property valuations and revenue proposals New business onboarding Management of Long / Short-Let Licence Applications Pre-Tenancy & Guest Checks Post-Tenancy & Guest Review Inspections & Viewings Photos & Staging Commission payments Bank Reconciliations Management of Accounts Affinity Agreement Processing Management of property maintenance and associated software Assist in all operational activity with the holiday lets, such as but not limited to; replying to guest communication, payment processing, following up any payment issues, managing the check-in processes & offering a follow up service with all guests. Assist in managing housekeeping teams including spot-checking cleans from time to time and providing feedback. Take responsibility for linen stock & any orders required. Assist in Managing stock levels for properties. Assist with call-outs & solving any issues which may impact a guests stay / experience. Essential Skills for the position: Must be able to work in an environment managing a high volume of requests, understanding how best to prioritise one's workload & keeping track of all outstanding work. Excellent problem-solving skills and ability to work under pressure. Good judgement to know when a matter may need to be escalated to a Director or contractor. Flexibility of working hours & availability for weekend work if required. Knowledge and experience of the hospitality & accommodation industry. Strong organizational skills to manage multiple clients and properties simultaneously Excellent communication skills, both verbal and written Ability to work independently as well as part of a team
Job Description A great and rare opportunity has arisen for an experienced Property Manager, to join our established residential lettings team in Annesley, as our Corporate Property Management Team Manager.Our property management team play a crucial role in ensuring that our landlords with multiple properties and tenants receive the high-quality service they deserve, throughout their time with us. Therefore, this is an exciting opportunity for an ambitious and driven people leader who is experienced in the lettings industry and is passionate about inspiring and developing their team to be the best property professionals, delivering a first-class customer service. Role and responsibilities of a Corporate Property Management Manager Overseeing the Property Management team to ensure productivity, efficiency, and customer retention. Create, Lead and motivate the team to deliver excellent customer service where colleagues support each other to achieve individual, team and company goals. Overseeing maintenance works, end of tenancy deposits, safety certification and compliance, and having a sound knowledge of housing legislation and regulations. Overseeing training, development, coaching and performance management of your team to get great results. Monitoring and managing Key Performance Indicators (KPIs) Working closely with the senior management team to ensure company objectives are achieved. What skills and experience are required of a Corporate Property Management Manager? Experience in managing and leading people to achieve great results via performance management. Dynamic team player and motivational manager Experience within the property industry preferable but not essential. Naturally resilient, driven and customer-centric with a can-do attitude. Proven track record of delivering great customer service. An articulate communicator with ability to create colleague and customer relationships Ability to embrace change and grow with the business. Benefits of a Corporate Property Management Manager: Excellent career progression opportunities throughout the business. 23 days annual leave increasing with length of service. Perks at Work - Discounts on products and services including Electrical and travel. Discounts on Estate Agency, Mortgage, Conveyancing and Surveying Services. Access to our Employee Assistance Programme 24 hours, 7 days per week. Countrywide are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00356
May 01, 2024
Full time
Job Description A great and rare opportunity has arisen for an experienced Property Manager, to join our established residential lettings team in Annesley, as our Corporate Property Management Team Manager.Our property management team play a crucial role in ensuring that our landlords with multiple properties and tenants receive the high-quality service they deserve, throughout their time with us. Therefore, this is an exciting opportunity for an ambitious and driven people leader who is experienced in the lettings industry and is passionate about inspiring and developing their team to be the best property professionals, delivering a first-class customer service. Role and responsibilities of a Corporate Property Management Manager Overseeing the Property Management team to ensure productivity, efficiency, and customer retention. Create, Lead and motivate the team to deliver excellent customer service where colleagues support each other to achieve individual, team and company goals. Overseeing maintenance works, end of tenancy deposits, safety certification and compliance, and having a sound knowledge of housing legislation and regulations. Overseeing training, development, coaching and performance management of your team to get great results. Monitoring and managing Key Performance Indicators (KPIs) Working closely with the senior management team to ensure company objectives are achieved. What skills and experience are required of a Corporate Property Management Manager? Experience in managing and leading people to achieve great results via performance management. Dynamic team player and motivational manager Experience within the property industry preferable but not essential. Naturally resilient, driven and customer-centric with a can-do attitude. Proven track record of delivering great customer service. An articulate communicator with ability to create colleague and customer relationships Ability to embrace change and grow with the business. Benefits of a Corporate Property Management Manager: Excellent career progression opportunities throughout the business. 23 days annual leave increasing with length of service. Perks at Work - Discounts on products and services including Electrical and travel. Discounts on Estate Agency, Mortgage, Conveyancing and Surveying Services. Access to our Employee Assistance Programme 24 hours, 7 days per week. Countrywide are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00356
Job Description Location - Sheffield, S1 4QGDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pmEmployment Type - Full-time, permanent - Salary: £23,600 The Connells Group has recently acquired Countrywide securing our place as the UK's largest property services group, trading locally under our Ashby Lowery brand.We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Manager: As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CC00316
May 01, 2024
Full time
Job Description Location - Sheffield, S1 4QGDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pmEmployment Type - Full-time, permanent - Salary: £23,600 The Connells Group has recently acquired Countrywide securing our place as the UK's largest property services group, trading locally under our Ashby Lowery brand.We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Manager: As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CC00316
Purpose of the Role To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments near Crawley. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers Completing all applicant vetting in line with Savills procedures Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers Processing offers and completing all tenancy documentation Negotiating renewal tenancy terms and processing the relevant documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication, events and innovations To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Work alongside the RSM to ensure H&S statutory requirements are meet across the development Managing, coaching and engaging a small number of on site team members In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Strong customer service ethic / background Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Experience in undertaking viewings would be an advantage Working Hours - Monday-Friday 9am-6pm Salary - £45,000 + 10% discretionary bonus Please see our Benefits Booklet for more information.
May 01, 2024
Full time
Purpose of the Role To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments near Crawley. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers Completing all applicant vetting in line with Savills procedures Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers Processing offers and completing all tenancy documentation Negotiating renewal tenancy terms and processing the relevant documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication, events and innovations To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Work alongside the RSM to ensure H&S statutory requirements are meet across the development Managing, coaching and engaging a small number of on site team members In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Strong customer service ethic / background Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Experience in undertaking viewings would be an advantage Working Hours - Monday-Friday 9am-6pm Salary - £45,000 + 10% discretionary bonus Please see our Benefits Booklet for more information.
Role Overview We are looking for an experienced Lettings Coordinator to join our vibrant Lettings teams based on a dual office basis in our Esher and Weybridge offices. Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is a fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process. We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isn't afraid to get involved in lots of different projects. This role has a competitive package and Savills offer a great induction programme as well as ongoing support and training throughout your career. Key Responsibilities Our well thought-out processes are crucial to ensuring the very highest standards of Customer Service. As one of our Lettings Coordinators, you will be responsible for several key areas;Compliance• Sending out paperwork to landlords and ensuring the property is compliant before marketing• Creating and updating property details on our system• Staying up to date with the latest industry legislation and Anti Money Laundering procedures• Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move in• Preparing for office audits (Internal and External)Marketing• Preparing Market Appraisal packs and send out letters from your Head of Lettings• Booking in "Pitch" appointments with Landlord and Head of Lettings• Booking Photography, Floorplans and EPCs through our preferred suppliers and upload these on to the system and website• Creating office marketing materials - eye catching brochures for our negotiators to take out on viewings• Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketingCorrespondence and Personal Assistant Duties• Diary management for Head of Lettings• Organising meetings, setting up calls and booking meeting rooms• Recording and submitting expense claims• Handling incoming phone calls for the team with the highest level of professionalism• Providing feedback to Landlords, Tenants and Applicants following viewings• Applicant and client care in line with company procedures• Managing incoming invoices and arranging for paymentEnquiries & Viewings• Diary management for Head of Lettings• Organising meetings, setting up calls and booking meeting rooms• Recording and submitting expense claims• Handling incoming phone calls for the team with the highest level of professionalism• Providing feedback to Landlords, Tenants and Applicants following viewings• Applicant and client care in line with company procedures• Managing incoming invoices and arranging for payment Key Skills You will receive comprehensive training on your role, but ideally we are looking for someone with: Minimum 1 years prior experience within an administrative role Excellent IT skills, including Microsoft Office etc Ability to multi-task Excellent written and communication skills Strong customer focus, high accuracy and good attention. Excellent organisational and prioritisation skills Ability to work effectively in a fast paced environment individually and as part of a team Excellent telephone manner Confident in dealing with clients and customers face to face and over the phone Enthusiasm to do a good job Ideally previous experience in a busy lettings, agency or sales admin environment Team Overview Our Weybridge team comprises one Head of Department, one Negotiator, one Lettings Coordinator and one Prime Property Manager, the office also houses our Residential Sales Team. Our Esher team includes two Negotiators, a Prime Property Manager and our Head of Department. In addition, we work closely with our local branches in Elmbridge and surrounding area and have a fantastic relationship with our lettings head office teams, including Tenancy Progression, Renewals, Property Management, Client Accounts and our Hive Client Services department. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 01, 2024
Full time
Role Overview We are looking for an experienced Lettings Coordinator to join our vibrant Lettings teams based on a dual office basis in our Esher and Weybridge offices. Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is a fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process. We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isn't afraid to get involved in lots of different projects. This role has a competitive package and Savills offer a great induction programme as well as ongoing support and training throughout your career. Key Responsibilities Our well thought-out processes are crucial to ensuring the very highest standards of Customer Service. As one of our Lettings Coordinators, you will be responsible for several key areas;Compliance• Sending out paperwork to landlords and ensuring the property is compliant before marketing• Creating and updating property details on our system• Staying up to date with the latest industry legislation and Anti Money Laundering procedures• Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move in• Preparing for office audits (Internal and External)Marketing• Preparing Market Appraisal packs and send out letters from your Head of Lettings• Booking in "Pitch" appointments with Landlord and Head of Lettings• Booking Photography, Floorplans and EPCs through our preferred suppliers and upload these on to the system and website• Creating office marketing materials - eye catching brochures for our negotiators to take out on viewings• Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketingCorrespondence and Personal Assistant Duties• Diary management for Head of Lettings• Organising meetings, setting up calls and booking meeting rooms• Recording and submitting expense claims• Handling incoming phone calls for the team with the highest level of professionalism• Providing feedback to Landlords, Tenants and Applicants following viewings• Applicant and client care in line with company procedures• Managing incoming invoices and arranging for paymentEnquiries & Viewings• Diary management for Head of Lettings• Organising meetings, setting up calls and booking meeting rooms• Recording and submitting expense claims• Handling incoming phone calls for the team with the highest level of professionalism• Providing feedback to Landlords, Tenants and Applicants following viewings• Applicant and client care in line with company procedures• Managing incoming invoices and arranging for payment Key Skills You will receive comprehensive training on your role, but ideally we are looking for someone with: Minimum 1 years prior experience within an administrative role Excellent IT skills, including Microsoft Office etc Ability to multi-task Excellent written and communication skills Strong customer focus, high accuracy and good attention. Excellent organisational and prioritisation skills Ability to work effectively in a fast paced environment individually and as part of a team Excellent telephone manner Confident in dealing with clients and customers face to face and over the phone Enthusiasm to do a good job Ideally previous experience in a busy lettings, agency or sales admin environment Team Overview Our Weybridge team comprises one Head of Department, one Negotiator, one Lettings Coordinator and one Prime Property Manager, the office also houses our Residential Sales Team. Our Esher team includes two Negotiators, a Prime Property Manager and our Head of Department. In addition, we work closely with our local branches in Elmbridge and surrounding area and have a fantastic relationship with our lettings head office teams, including Tenancy Progression, Renewals, Property Management, Client Accounts and our Hive Client Services department. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Property Manager This is a full time position Monday to Friday, 8:45am to 6.00pm, with a 5pm finish on Fridays, with hybrid working between our London Bridge office & remote home working (3 days in the office, 2 days WFH) Starting salary from £26,000 up to £30,000 per annum, depending on level of industry experience PLUS Bonus scheme; circa £2,000 per annum Requirements We are looking for an enthusiastic and tenacious Property Manager to join our Property Management team based in London Bridge, managing your own portfolio of approximately 120+ residential properties. The main purpose of the role is to effectively and efficiently manage the daily operations of our Property Management Lettings portfolio whilst maintaining and delivering quality customer service, including duties as below; Maintaining regular communications with landlords and tenants Ensuring all properties in the portfolio are fully compliant with industry regulations, e.g. Gas Safety Certificates Arranging any repairs and / or maintenance to ensure properties are kept at a high standard Arranging and processing collections of any rent arrears, and releasing of deposits Processing and guiding both parties through the end of tenancy process The successful candidate will have/ be; Proven working experience as a Property Manager or similar position for a minimum of 12 months A good understanding of the role of a property manager within the residential lettings sector and key legislation Strong written and verbal communication skills, with the ability to build long standing relationships and be assertive and empathetic when required Ability to work as part of a team, and independently Resilient and consistent approach to all duties and clients Focused on finding the best solution possible for all parties, in a timely manner Structured and organised with strong time management skills Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. Some of what we can offer you: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023)Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award ceremonies, competitions and more!
May 01, 2024
Full time
Property Manager This is a full time position Monday to Friday, 8:45am to 6.00pm, with a 5pm finish on Fridays, with hybrid working between our London Bridge office & remote home working (3 days in the office, 2 days WFH) Starting salary from £26,000 up to £30,000 per annum, depending on level of industry experience PLUS Bonus scheme; circa £2,000 per annum Requirements We are looking for an enthusiastic and tenacious Property Manager to join our Property Management team based in London Bridge, managing your own portfolio of approximately 120+ residential properties. The main purpose of the role is to effectively and efficiently manage the daily operations of our Property Management Lettings portfolio whilst maintaining and delivering quality customer service, including duties as below; Maintaining regular communications with landlords and tenants Ensuring all properties in the portfolio are fully compliant with industry regulations, e.g. Gas Safety Certificates Arranging any repairs and / or maintenance to ensure properties are kept at a high standard Arranging and processing collections of any rent arrears, and releasing of deposits Processing and guiding both parties through the end of tenancy process The successful candidate will have/ be; Proven working experience as a Property Manager or similar position for a minimum of 12 months A good understanding of the role of a property manager within the residential lettings sector and key legislation Strong written and verbal communication skills, with the ability to build long standing relationships and be assertive and empathetic when required Ability to work as part of a team, and independently Resilient and consistent approach to all duties and clients Focused on finding the best solution possible for all parties, in a timely manner Structured and organised with strong time management skills Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. Some of what we can offer you: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023)Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award ceremonies, competitions and more!
Job Description We're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Stafford LSC. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. What's in it for you as our Property Coordinator? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Company car allowance Key responsibilities of a Property Coordinator Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch Skills and experience required to be a successful Property Coordinator Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04545
May 01, 2024
Full time
Job Description We're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Stafford LSC. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. What's in it for you as our Property Coordinator? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Company car allowance Key responsibilities of a Property Coordinator Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch Skills and experience required to be a successful Property Coordinator Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04545
Job Description Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property ? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!As an Apprentice Property Services Advisor , you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy . Key Responsibilities of an Apprentice Property Services Advisor Assist in coordinating repairs and maintenance, providing timely updates to customers. Support Property Managers in organising safety inspections and managing remedial works. Liaise with landlords and tenants to address queries and concerns promptly and courteously. Contribute to negotiations regarding end-of-tenancy deposit returns. Participate in partnership calls with colleagues and welcome calls with new customers. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs). Skills and experience of an Apprentice Property Services Advisor Customer focussed and comfortable in a telephony based role. Resilient, positive, numerate and detail oriented. Organised and able to prioritise workload in a faced paced environment. Keen interest in learning and keeping up to date with industry changes. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Benefits of the Apprenticeship Property Services Advisor Gain valuable on-the-job training and experience in the property industry. Access discounts on various products and services, including electrical and travel. Benefit from a 24/7 Employee Assistance Programme for personal support. Receive discounted medical assessments through Nuffield Health Screening. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK. Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK , we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406
May 01, 2024
Full time
Job Description Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property ? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!As an Apprentice Property Services Advisor , you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy . Key Responsibilities of an Apprentice Property Services Advisor Assist in coordinating repairs and maintenance, providing timely updates to customers. Support Property Managers in organising safety inspections and managing remedial works. Liaise with landlords and tenants to address queries and concerns promptly and courteously. Contribute to negotiations regarding end-of-tenancy deposit returns. Participate in partnership calls with colleagues and welcome calls with new customers. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs). Skills and experience of an Apprentice Property Services Advisor Customer focussed and comfortable in a telephony based role. Resilient, positive, numerate and detail oriented. Organised and able to prioritise workload in a faced paced environment. Keen interest in learning and keeping up to date with industry changes. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Benefits of the Apprenticeship Property Services Advisor Gain valuable on-the-job training and experience in the property industry. Access discounts on various products and services, including electrical and travel. Benefit from a 24/7 Employee Assistance Programme for personal support. Receive discounted medical assessments through Nuffield Health Screening. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK. Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK , we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406