Repairs Contract Manager Contract Manager Responsive Repairs Maintenance Operations Manager Social Housing Job Title: Repairs Contract Manager (Social Housing Maintenance) Location: Winchester (and surrounding contract patch) Salary Bracket: £50,000 £65,000 per annum (Depending on experience) Contract Type: Temp-to-Perm (Long-term career pathway on a major framework) Core Mechanics: Responsive Repairs, P&L Accountability, SOR Codes, KPI Management Are you an experienced Repairs Contract Manager , Maintenance Contract Manager , or Operations Manager with a proven track record in social housing Looking for an immediate, high-paying contract manager role with a seamless permanent pathway in the Winchester area We are urgently recruiting a Repairs Contract Manager to assume full operational, financial, and commercial responsibility for a major responsive repairs and maintenance framework covering the Hampshire patch. This position is ideal for a commercially sharp, driven leader who excels at managing direct labor forces, coordinating multi-trade sub-contractors, controlling substantial budgets, and driving strict KPI compliance. Why Apply for This Contract Manager Position Premium Salary: £50,000 £65,000 per annum. Job Security: Seamless temp-to-perm transition offering an immediate start backed by a long-term contract framework. Localized Leadership: Head up a high-performing regional team directly within the Winchester patch. Key Responsibilities: Operational Delivery: Oversee the day-to-day operations of a high-volume responsive repairs and maintenance framework, ensuring seamless execution across all trade workstreams. Financial & P&L Control: Manage the contract budget, control profit and loss (P&L), and utilize Schedule of Rates (SOR) codes to audit subcontractor accounts and maximize profitable delivery margins. KPI Management: Track, analyze, and optimize core performance indicators (KPIs) to drive first-time fix rates, minimize turnaround timelines, and maintain excellent tenant satisfaction. Compliance & Safety: Enforce an uncompromised Safety, Health, Environmental, and Quality (SHEQ) culture across all live sites, ensuring absolute compliance with current housing regulations and building codes. Stakeholder Management: Act as the primary point of escalation, building robust relationships with housing officers, local authority clients, and internal commercial teams. Requirements: Sector Experience: Proven background as a Contract Manager or Operations Manager running high-volume responsive repairs and maintenance frameworks directly for a principal social housing contractor or local authority. Commercial Acumen: Deep familiarity with SOR pricing structures, budget management, variations control, and sub-contractor procurement. Certifications: A valid SMSTS (Site Management Safety Training Scheme) or IOSH Managing Safely is preferred. Mobility: Must hold a full UK Driving Licence to manage operations across the Winchester contract patch. How to Apply: If you are an assertive, commercially astute Repairs Contract Manager ready to lead a prominent housing framework in Winchester, click APPLY NOW with your updated CV for an immediate review.
26/06/2026
Full time
Repairs Contract Manager Contract Manager Responsive Repairs Maintenance Operations Manager Social Housing Job Title: Repairs Contract Manager (Social Housing Maintenance) Location: Winchester (and surrounding contract patch) Salary Bracket: £50,000 £65,000 per annum (Depending on experience) Contract Type: Temp-to-Perm (Long-term career pathway on a major framework) Core Mechanics: Responsive Repairs, P&L Accountability, SOR Codes, KPI Management Are you an experienced Repairs Contract Manager , Maintenance Contract Manager , or Operations Manager with a proven track record in social housing Looking for an immediate, high-paying contract manager role with a seamless permanent pathway in the Winchester area We are urgently recruiting a Repairs Contract Manager to assume full operational, financial, and commercial responsibility for a major responsive repairs and maintenance framework covering the Hampshire patch. This position is ideal for a commercially sharp, driven leader who excels at managing direct labor forces, coordinating multi-trade sub-contractors, controlling substantial budgets, and driving strict KPI compliance. Why Apply for This Contract Manager Position Premium Salary: £50,000 £65,000 per annum. Job Security: Seamless temp-to-perm transition offering an immediate start backed by a long-term contract framework. Localized Leadership: Head up a high-performing regional team directly within the Winchester patch. Key Responsibilities: Operational Delivery: Oversee the day-to-day operations of a high-volume responsive repairs and maintenance framework, ensuring seamless execution across all trade workstreams. Financial & P&L Control: Manage the contract budget, control profit and loss (P&L), and utilize Schedule of Rates (SOR) codes to audit subcontractor accounts and maximize profitable delivery margins. KPI Management: Track, analyze, and optimize core performance indicators (KPIs) to drive first-time fix rates, minimize turnaround timelines, and maintain excellent tenant satisfaction. Compliance & Safety: Enforce an uncompromised Safety, Health, Environmental, and Quality (SHEQ) culture across all live sites, ensuring absolute compliance with current housing regulations and building codes. Stakeholder Management: Act as the primary point of escalation, building robust relationships with housing officers, local authority clients, and internal commercial teams. Requirements: Sector Experience: Proven background as a Contract Manager or Operations Manager running high-volume responsive repairs and maintenance frameworks directly for a principal social housing contractor or local authority. Commercial Acumen: Deep familiarity with SOR pricing structures, budget management, variations control, and sub-contractor procurement. Certifications: A valid SMSTS (Site Management Safety Training Scheme) or IOSH Managing Safely is preferred. Mobility: Must hold a full UK Driving Licence to manage operations across the Winchester contract patch. How to Apply: If you are an assertive, commercially astute Repairs Contract Manager ready to lead a prominent housing framework in Winchester, click APPLY NOW with your updated CV for an immediate review.
Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we re looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 3rd July 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
26/06/2026
Full time
Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we re looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 3rd July 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
Regional Disrepair Manager Known internally as Regional Property Manager Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy Southgate, N14: £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
23/06/2026
Full time
Regional Disrepair Manager Known internally as Regional Property Manager Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy Southgate, N14: £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs. Coordinate the sign-up of new tenants, overseeing the complete submission, tracking, and backdate requests for Housing Benefit and council tax forms. Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on-site care teams. Drive a customer-focused approach to meet performance targets, minimize void property times, and co-create strategic void plans for long-term vacancies. Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews. Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localized training where required. Lead operational housing projects, track performance data, and assist the Head of Housing with third-party Management Agreements and Lease reviews. Requirements: Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high-quality housing management services. Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models. Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable. Skills: Excellent communicator with a "can-do" attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service. Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices. Mobility: Ability to operate flexibly as a field-based officer across North London, with a willingness to undertake occasional travel to the main head office in Leicester for meetings and training. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
15/06/2026
Contract
Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs. Coordinate the sign-up of new tenants, overseeing the complete submission, tracking, and backdate requests for Housing Benefit and council tax forms. Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on-site care teams. Drive a customer-focused approach to meet performance targets, minimize void property times, and co-create strategic void plans for long-term vacancies. Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews. Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localized training where required. Lead operational housing projects, track performance data, and assist the Head of Housing with third-party Management Agreements and Lease reviews. Requirements: Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high-quality housing management services. Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models. Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable. Skills: Excellent communicator with a "can-do" attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service. Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices. Mobility: Ability to operate flexibly as a field-based officer across North London, with a willingness to undertake occasional travel to the main head office in Leicester for meetings and training. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Site Manager Location: Saffron Walden, Essex Salary: £72,000 + Benefits Package Contract: Full Time, Permanent About Us Our client is a regional development business delivering high-quality residential projects that create lasting value for communities. Our developments combine heritage preservation with modern, sustainable construction, transforming sites into places where people want to live, work and thrive. We are seeking an experienced and driven Site Manager to lead the delivery of a landmark development comprising the refurbishment of a Grade II listed building alongside the construction of 75 high-quality new-build homes. The Role Reporting to the Contracts Manager, you will take day-to-day responsibility for the safe, efficient and high-quality delivery of this prestigious mixed-use development. The project presents a unique opportunity to manage both heritage restoration works and a substantial residential housing scheme, requiring strong leadership, technical expertise and exceptional organisational skills. You will coordinate subcontractors, suppliers and site teams to ensure the project is delivered on programme, within budget and to the highest standards of quality and safety. Key Responsibilities Manage all site operations from commencement through to completion. Lead the refurbishment and restoration of a listed building, ensuring compliance with conservation requirements and approved methodologies. Oversee the construction of 75 new-build residential units. Ensure all works are carried out safely and in accordance with company policies and statutory regulations. Coordinate subcontractors, trades and suppliers to maintain programme objectives. Monitor quality standards and ensure compliance with specifications and building regulations. Conduct site inspections, audits and toolbox talks. Maintain accurate site records, progress reports and programme updates. Liaise effectively with clients, consultants, local authorities, conservation officers and other stakeholders. Identify and proactively manage project risks and construction challenges. Support project delivery to achieve programme, quality and commercial targets. About You The successful candidate will have a proven track record in managing complex residential and refurbishment projects and will be confident leading multi-disciplinary teams in a live construction environment. Essential Requirements Significant experience as a Site Manager within the construction industry. Proven experience delivering residential housing developments. Experience managing refurbishment projects, ideally involving listed or heritage buildings. Strong understanding of construction sequencing, quality control and health & safety management. Excellent leadership, communication and organisational skills. Ability to read and interpret construction drawings and specifications. SMSTS qualification. CSCS Managers Card. First Aid at Work qualification. Full UK Driving Licence. Desirable Experience working on regeneration or mixed-use developments. Knowledge of heritage and conservation construction techniques. Temporary Works Coordinator qualification. NVQ Level 6 or equivalent in Construction Site Management. What They Offer Competitive salary and benefits package. Opportunity to lead a high-profile regeneration project. Career development within a growing regional development business. Supportive and collaborative working environment. Pension scheme. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Apply Now If you are an experienced Site Manager looking to lead a challenging and rewarding project that combines heritage restoration with modern residential development, we would like to hear from you. Please submit your CV and covering letter outlining your relevant experience and suitability for the role.
09/06/2026
Full time
Site Manager Location: Saffron Walden, Essex Salary: £72,000 + Benefits Package Contract: Full Time, Permanent About Us Our client is a regional development business delivering high-quality residential projects that create lasting value for communities. Our developments combine heritage preservation with modern, sustainable construction, transforming sites into places where people want to live, work and thrive. We are seeking an experienced and driven Site Manager to lead the delivery of a landmark development comprising the refurbishment of a Grade II listed building alongside the construction of 75 high-quality new-build homes. The Role Reporting to the Contracts Manager, you will take day-to-day responsibility for the safe, efficient and high-quality delivery of this prestigious mixed-use development. The project presents a unique opportunity to manage both heritage restoration works and a substantial residential housing scheme, requiring strong leadership, technical expertise and exceptional organisational skills. You will coordinate subcontractors, suppliers and site teams to ensure the project is delivered on programme, within budget and to the highest standards of quality and safety. Key Responsibilities Manage all site operations from commencement through to completion. Lead the refurbishment and restoration of a listed building, ensuring compliance with conservation requirements and approved methodologies. Oversee the construction of 75 new-build residential units. Ensure all works are carried out safely and in accordance with company policies and statutory regulations. Coordinate subcontractors, trades and suppliers to maintain programme objectives. Monitor quality standards and ensure compliance with specifications and building regulations. Conduct site inspections, audits and toolbox talks. Maintain accurate site records, progress reports and programme updates. Liaise effectively with clients, consultants, local authorities, conservation officers and other stakeholders. Identify and proactively manage project risks and construction challenges. Support project delivery to achieve programme, quality and commercial targets. About You The successful candidate will have a proven track record in managing complex residential and refurbishment projects and will be confident leading multi-disciplinary teams in a live construction environment. Essential Requirements Significant experience as a Site Manager within the construction industry. Proven experience delivering residential housing developments. Experience managing refurbishment projects, ideally involving listed or heritage buildings. Strong understanding of construction sequencing, quality control and health & safety management. Excellent leadership, communication and organisational skills. Ability to read and interpret construction drawings and specifications. SMSTS qualification. CSCS Managers Card. First Aid at Work qualification. Full UK Driving Licence. Desirable Experience working on regeneration or mixed-use developments. Knowledge of heritage and conservation construction techniques. Temporary Works Coordinator qualification. NVQ Level 6 or equivalent in Construction Site Management. What They Offer Competitive salary and benefits package. Opportunity to lead a high-profile regeneration project. Career development within a growing regional development business. Supportive and collaborative working environment. Pension scheme. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Apply Now If you are an experienced Site Manager looking to lead a challenging and rewarding project that combines heritage restoration with modern residential development, we would like to hear from you. Please submit your CV and covering letter outlining your relevant experience and suitability for the role.
A well established and award winning Tier 1 Social Housing Contractor are looking to recruit a Customer Experience Manager to join them on a permanent basis, responsible for a team of Resident Liaison Officers who work on schemes across the North West. The company are leaders within their field and work within the Social Housing sector, providing retrofit and decarbonisation services to tenanted Social Housing properties. The company have an established client base of Local Authorities and Housing Associations and have a healthy pipeline of future works. This is a great opportunity to join a reputable, award winning contractor whose staff share the same ethos of working together to achieve great results, who are growing whilst also keeping their family feel and down to earth nature. This role focuses on managing day-to-day customer service operations, ensuring a seamless and positive experience for customers at every touchpoint. Duties: Lead and support a team of Resident Liaison Officers, providing clear direction, coaching, and performance management to ensure a high standard of customer service delivery. Manage the daily operations of the regional Customer Experience Team, ensuring that all customer interactions and operational logistics are handled efficiently and effectively and in line with the requirements of the housing sector. Responsible for resource planning across the team, ensuring appropriate staffing levels, effective allocation of work, and the ability to respond to changing demand and priorities. To support the region in all customer-related activities, including the operational delivery of the Group's Customer Strategy and customer feedback. Liaise with Team to ensure that all customer-related tasks are completed promptly and efficiently. Support the Customer Experience Business Partner in all customer related activities, including gathering performance metrics, and customer feedback. Arrange and attend both informal and formal meetings with clients and customers, ensuring that policies and procedures have been followed consistently. Encourage and maintain a high level of professionalism in all customer interactions. Provide support in terms of escalation in managing customer complaints, feedback, and inquiries. Ensure that all customer issues are addressed promptly and effectively, maintaining high standards of service and customer satisfaction Support regional social value commitments and community engagement activities including engaging with Social Value Colleagues, client stakeholders and communications teams. Ensure that health and safety issues within your area of responsibility are managed in accordance with the relevant sections of the Health and Safety Policy particularly lone working Promote a safe and healthy working environment for all employees. Experience & Skills Essential Relevant experience in customer service, management, or equivalent. Evidence of ongoing professional development Proven experience working in a customer service environment at a managerial level or above. Experience with customer systems and feedback platforms. Strong interpersonal skills, including being able to influence Good organisational skills and ability to produce quality work to tight deadlines. Ability to network and form working relationships. Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment. Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues. Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues. Good interpersonal and influencing skills. Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team. Able to plan and prioritise, using own initiative to meet deadlines and customer expectations. IT literate, competent in the use of MS Office, including Word, Excel, Powerpoint and Outlook Desirable Evidence of ongoing professional development. Knowledge / experience of working with the social housing sector Working with a variety of stakeholders to develop and agree solutions What's on offer? Competitive salary and benefits based on experience. Pension contribution scheme. Life assurance scheme. Private healthcare available. Bonus scheme If you are interested in this vacancy and would like to apply, please send a copy of your CV to Steph at Fawkes & Reece using the link below.
09/06/2026
Full time
A well established and award winning Tier 1 Social Housing Contractor are looking to recruit a Customer Experience Manager to join them on a permanent basis, responsible for a team of Resident Liaison Officers who work on schemes across the North West. The company are leaders within their field and work within the Social Housing sector, providing retrofit and decarbonisation services to tenanted Social Housing properties. The company have an established client base of Local Authorities and Housing Associations and have a healthy pipeline of future works. This is a great opportunity to join a reputable, award winning contractor whose staff share the same ethos of working together to achieve great results, who are growing whilst also keeping their family feel and down to earth nature. This role focuses on managing day-to-day customer service operations, ensuring a seamless and positive experience for customers at every touchpoint. Duties: Lead and support a team of Resident Liaison Officers, providing clear direction, coaching, and performance management to ensure a high standard of customer service delivery. Manage the daily operations of the regional Customer Experience Team, ensuring that all customer interactions and operational logistics are handled efficiently and effectively and in line with the requirements of the housing sector. Responsible for resource planning across the team, ensuring appropriate staffing levels, effective allocation of work, and the ability to respond to changing demand and priorities. To support the region in all customer-related activities, including the operational delivery of the Group's Customer Strategy and customer feedback. Liaise with Team to ensure that all customer-related tasks are completed promptly and efficiently. Support the Customer Experience Business Partner in all customer related activities, including gathering performance metrics, and customer feedback. Arrange and attend both informal and formal meetings with clients and customers, ensuring that policies and procedures have been followed consistently. Encourage and maintain a high level of professionalism in all customer interactions. Provide support in terms of escalation in managing customer complaints, feedback, and inquiries. Ensure that all customer issues are addressed promptly and effectively, maintaining high standards of service and customer satisfaction Support regional social value commitments and community engagement activities including engaging with Social Value Colleagues, client stakeholders and communications teams. Ensure that health and safety issues within your area of responsibility are managed in accordance with the relevant sections of the Health and Safety Policy particularly lone working Promote a safe and healthy working environment for all employees. Experience & Skills Essential Relevant experience in customer service, management, or equivalent. Evidence of ongoing professional development Proven experience working in a customer service environment at a managerial level or above. Experience with customer systems and feedback platforms. Strong interpersonal skills, including being able to influence Good organisational skills and ability to produce quality work to tight deadlines. Ability to network and form working relationships. Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment. Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues. Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues. Good interpersonal and influencing skills. Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team. Able to plan and prioritise, using own initiative to meet deadlines and customer expectations. IT literate, competent in the use of MS Office, including Word, Excel, Powerpoint and Outlook Desirable Evidence of ongoing professional development. Knowledge / experience of working with the social housing sector Working with a variety of stakeholders to develop and agree solutions What's on offer? Competitive salary and benefits based on experience. Pension contribution scheme. Life assurance scheme. Private healthcare available. Bonus scheme If you are interested in this vacancy and would like to apply, please send a copy of your CV to Steph at Fawkes & Reece using the link below.
