12 jobs found

My client, a leading real estate consultancy with an excellent reputation in the industry, has an exciting opportunity for a Retail Facilities Manager to oversee the day to day management of a retail portfolio within a vibrant mixed-use estate in Central London. This role offers the chance to work with an fantastic estate management team within a dynamic retail and leisure destination, ensuring that every element of the estate is maintained to the highest possible standard and that visitors enjoy a safe, welcoming, and engaging environment. As Retail Facilities Manager, you will take responsibility for the smooth running of the estate's retail portfolio, working closely with retailers, service partners, and internal stakeholders to deliver exceptional standards of service and presentation. You will oversee planned and reactive maintenance, ensure full compliance with health and safety legislation, and support the company's ESG and sustainability objectives. A key part of the role will involve building strong, collaborative relationships with your client, and tenants, managing service charge budgets effectively. The successful candidate will have a strong background in facilities or building management. This experience may come from either the commercial or retail sector, though ideally gained within a multi-tenanted environment. You will bring excellent operational knowledge, a solid understanding of building services, and a proactive approach to problem-solving. Strong communication and stakeholder management skills are essential, along with a genuine passion for delivering high-quality service and enhancing customer experience. An IOSH or NEBOSH qualification, or equivalent, would be an advantage. This is a fantastic opportunity to join a forward-thinking property company that values collaboration, innovation, and professional growth. You will be part of a supportive and engaging working environment, where you'll be encouraged to further develop your career. The salary for this role ranges from 50,000 to 55,000 and comes with a generous benefits package.

Environment and Sustainability Manager Islington 50,000 - 60,000 Are you ready to take the next step in your career and turn Environment and Sustainability ambitions into measurable impact? Are you ready to take a hands-on role where your ideas directly influence business decisions? If the answer to the above is yes, then you may be interested in the Environment and Sustainability manager role I am currently recruiting for. The role is with a well-known civil engineering contractor to join their established yet growing team. The organisation is well recognised in their industry and predominantly provide both specialist construction and civil engineering services to a range of clients, including some of the UK's largest principal contractors. This role is an excellent opportunity for a proactive and motivated Environment and Sustainability professional looking to further develop and grow their career with a leader in the industry. Key responsibilities of the Environment and Sustainability Manager will include: Lead sustainability initiatives, including carbon reduction, social value, and material movement strategies, across projects and head office. Provide expert advice and support to HSE advisors, project teams, and senior management, driving practical delivery and strategic impact. Develop standards, reporting, and metrics to monitor and improve ESG performance, embedding sustainability across the business. Conduct site visits, audits, and training, collaborating with internal and external stakeholders to ensure compliance and continuous improvement. The successful Environmental and Sustainability Manager requires: Demonstrable environmental and sustainability experience, ideally within the infrastructure, construction, rail, utilities, or related sector Qualified to degree level, or equivalent, in an appropriate environmental discipline and ideally hold a professional membership with a recognised environmental body (IEMA, CIEEM, CIWEM) Strong knowledge of carbon management, social value, and ESG metrics, with ability to translate technical topics clearly Passionate, adaptable, and able to grow the role, balancing day-to-day delivery with strategic thinking across projects and teams. For more information on this opportunity or to discuss your next career move, contact Jessica Rowe on (phone number removed) or , or apply here. Reference JR4106 Irwin and Colton are a specialist Environment, Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the environment, health and safety industry from Environment, Health and Safety Manager, Health and safety Director through to Environment, Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.

Overview Browse the latest jobs within the built and natural environment, including - Civils & Infrastructure, Construction & Property, Environment, Sustainability & Energy, Planning & Architecture and Traffic & Transport. While you're here, also browse our contract & interim roles, and our internal vacancies. Our client is a specialist safety and compliance business with a new requirement in the team for an Asbestos Assurance Consultant. They support a range public and private sector organisations, universities, housing associations and housebuilders, as Health & Safety Consultant Birmingham, West Midlands Join a specialist design & construction consultancy as a Health & Safety Consultant based in the Midlands. This role would be ideal for someone in the early part of their health and safety career, who can demonstrate some construction focused Job Title: Urban DesignerLocation: LondonEmployment Type: Full-timeAbout the CompanyWe are partnering with a well-established architectural practice specialising in high-quality residential and mixed-use developments. With a reputation for delivering SummaryThis role involves interpreting client briefs and producing detailed working drawings and technical documentation in line with current legislation. It offers an excellent opportunity for professional growth, enabling you to develop your techni Building Physics Consultant London Building Physics Consultant (Fully Remote)OCDEA / DTM / Overheating Assessments -I'm working with an award winning Energy & Sustainability consultancy that supports organisations in improving building performance, reducing carbon emissions, and a Manchester, North West England My client is seeking a driven and experienced Senior Geo-Environmental Consultant to join their dynamic, market-leading environmental consultancy. This is an excellent opportunity to work across a diverse portfolio of projects-ranging from brownfield Associate Director - CDM London Our client, a leading multidisciplinary construction and property consultancy, is seeking an experienced Associate Director to lead and develop their CDM Advisory and Principal Designer services across London and the South East. This is a senior lead Senior Digital Design / BIM Support Specialist Central London, London Role OverviewThe Senior Digital Design / BIM Support Specialist provides high-level, hands-on support and strategic guidance across multiple project teams, enabling them to deliver excellence in digital design and execution. Reporting into the Head o Principal Heritage Planner Central London, London A prestigious multidisciplinary consultancy in London is seeking a Principal Heritage Planner specialising in Built Heritage. This role offers the chance to make a significant impact on the preservation and enhancement of London's historic environmen Associate Director - Building Surveying (Sustainability) Central London, London A leading Real Estate & Property organisation is currently looking for an Associate Director level Building Surveyor with a strong sustainability background to join a renowned Building Consultancy team in London. This role offers a unique chance Associate Sustainability Consultant - Building Services Reading, Southern England SummaryAn exciting opportunity has arisen for an experienced Sustainability Consultant (Principal or Associate level) with a strong focus on energy and performance to join a forward-thinking consultancy team based in Reading (other office locations a Assistant Health, Safety & CDM Consultant Be part of a small but fast growing safety consultancy based near Huddersfield as a Health, Safety & CDM Advisor working on projects in the local area. This role would suit an Assistant Health & Safety Advisor or a more experienced CDM Adviso Senior Health, Safety and CDM Advisor Eastern England Our client is looking for an experienced Senior CDM Advisor with broader Health & Safety compliance experience to work on projects in Hertfordshire. As a Safety Consultant & Principal Designer within the team you will be assigned a portfolio Senior Health & Safety Consultant Manchester, North West England Join a specialist Health & Safety team as part of a major global real estate business working as a HS Consultant and CDM Advisor on a range of complex buildings projects in Manchester. This is a hybrid role, working 1-2 days a week in the Manches Associate Director/Technical Director - Infrastructure Central London, London Role:Provide town planning services to public and private sector clients on major infrastructure and regeneration projects across London and other regions in the UK.Responsibilities:Prepare and submit planning and consent applications, i Junior ESG/Sustainability Analyst London Junior ESG/Sustainability Analyst - Investment TeamA leading Investment trust is currently looking for a Junior ESG/Sustainability Analyst who will support investment teams in incorporating material sustainability and governance factors into the Associate Building Surveyor Central London, London Overview:A leading construction consultancy, is currently seeking an experienced Chartered Building Surveyor (Associate Level) to join their team. This is a unique opportunity to step into a standalone role within a larger team, with a dynamic blen Join a growing Health & Safety team as part of a wider construction group working as Principal Designer and CDM Advisor on a range of projects in the North East. This is a remote based role joining an established team offering good training and d Senior Health & Safety Consultant Manchester, North West England Join a specialist Health & Safety team as part of a major global real estate business working as a Principal Design Advisor and CDM Advisor on a range of complex buildings and rail projects in London. This is a hybrid role, working 1-2 days a wee Senior Town Planner - Infrastructure (Multiple locations) Central London, London Role:Provide town planning services to public and private sector clients on major infrastructure and regeneration projects across London and other regions in the UK.Responsibilities:Prepare and submit planning and consent applications, i Senior Sustainability Consultant Cardiff, Wales Job OverviewA leading consultancy is seeking a Senior Sustainability Consultant to join its team in Cardiff or Bristol. This role offers an exciting opportunity to contribute to impactful sustainability work across a wide range of sectors and proje Cambridge, Eastern England Geoenvironmental ConsultantLocation: CambridgeExperience: 2-3 yearsThe RoleWe are seeking a Geo-Environmental Engineer to join our client's established team working on diverse geotechnical and land contamination projects across ener EcoW Consultant - Environmental Management Scotland Environmental Manager / ECoW ConsultantLocation: ScotlandExperience: 3-5 yearsThe RoleWe are seeking an experienced Environmental Consultant to join our client's team, working primarily as an Ecological Clerk of Works (ECoW) across Director - Infrastructure Planning Central London, London Director - Infrastructure PlanningA prestigious planning and engagement consultancy, renowned for its work on significant infrastructure projects, is seeking dynamic individuals for a Planning Director. This is a unique chance to lead and influen Geoenvironmental Consultant Cambridge, Eastern England OpportunityAn exciting opportunity has arisen for a Geo-Environmental Engineer to join a well-established consultancy. This is a full-time, permanent role based in Cambridge, offering the chance to work on a wide variety of projects across sectors 213 The Print Rooms 164 - 180 Union St SE1 0LH London

Building Manager Central London Up to £80,000 + Package Prestigious 250,000 Sq Ft Trophy Building Leading Managing Agent Exceptional Career Opportunity Are you a seasoned Building Manager seeking a high-profile role and ready to lead operations in one of London s most prestigious commercial assets Our client, a market-leading managing agent renowned for delivering 5-star FM services across premium real estate, is seeking a Building Manager to oversee operations at a 250,000 Sq Ft Trophy Building in the heart of the City. This flagship site, home to multiple high-end tenants, requires a proactive and commercially astute professional to lead day-to-day operations and long-term strategy. In this role, you will manage hard and soft services, oversee a £2.5m service charge budget, coordinate fit-out projects, and drive sustainability initiatives while building strong tenant relationships. Key Highlights: Salary: up to £80k + Package Iconic multi-tenanted building Fit-out & project oversight ESG & compliance leadership Hard & soft services management Award-winning FM team Key Responsibilities: Operational Leadership: Oversee all aspects of building operations, ensuring seamless delivery of hard and soft FM services. Lead daily site inspections, monitor contractor performance, and ensure compliance with SLAs and KPIs. Tenant Engagement: Act as the primary point of contact for tenants, fostering strong relationships through regular meetings, prompt issue resolution, and a commitment to service excellence. Project & Fit-Out Coordination: Manage internal and external project works including CAT A/B fit-outs, refurbishments, and dilapidations. Liaise with contractors, consultants, and tenants to ensure minimal disruption and timely delivery. Sustainability & ESG Initiatives: Champion environmental best practices, including energy efficiency measures, waste reduction, and green building certifications. Collaborate with sustainability teams to drive ESG performance. Financial Management: Prepare, manage, and reconcile the annual service charge budget of approx. £2.5 million , ensuring transparency and cost control. Provide monthly variance reports and support financial forecasting. Compliance & Risk Management: Ensure full compliance with statutory regulations including fire safety, water hygiene, and health & safety. Maintain up-to-date risk assessments, method statements, and emergency procedures. Team & Contractor Oversight: Lead a small on-site FM team and manage external service providers across cleaning, security, M&E, and front-of-house. Conduct regular performance reviews and ensure continuous improvement. Candidate Profile: Minimum 5 years experience in a Building Manager or similar role within commercial real estate. Strong understanding of service charge budgeting , building compliance, and FM operations. Excellent stakeholder management and communication skills. IOSH or NEBOSH certification required; MIWFM membership desirable. Experience managing high-end multi-tenanted buildings preferred. Why Join Be part of an award-winning team delivering best-in-class FM services. Work within a prestigious commercial asset with high visibility and strategic importance. Enjoy a collaborative culture with support from senior leadership and access to ongoing professional development. Competitive salary of up to £80,000 plus a comprehensive benefits package.

Facilities Manager (Soft Services) Central London Up to £65,000 + Package Prestigious 250,000 Sq Ft Trophy Building Leading Managing Agent Exceptional Career Opportunity Are you an experienced Facilities Manager with a passion for delivering exceptional soft services in a premium commercial environment Our client, a market-leading managing agent, is seeking a Facilities Manager to oversee all soft service operations within a flagship multi-tenanted building in the heart of the City. Role Overview As the Facilities Manager, you will be responsible for ensuring the highest standards of service delivery across all soft services, including cleaning, security, front-of-house, waste management, and tenant experience initiatives. You will work closely with the Building Manager and Engineering team to maintain a seamless, 5-star environment for occupiers. Key Responsibilities Soft Services Oversight: Manage day-to-day delivery of cleaning, security, reception, and waste management services. Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs. Front-of-House Excellence: Ensure concierge and reception teams deliver a premium occupier experience. Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships. Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget. Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements. Sustainability Initiatives: Support ESG goals through waste reduction, recycling programs, and green initiatives. Event Coordination: Assist with planning and delivery of tenant events and community engagement activities. Candidate Profile Proven experience managing soft services in a high-end commercial or corporate environment. Strong contractor management and negotiation skills. Excellent communication and stakeholder engagement abilities. IOSH or NEBOSH certification desirable. Service charge budget experience preferred. Package Salary: Up to £65,000 + Benefits Opportunity to work within a prestigious City landmark with a leading managing agent. Career development and progression within an award-winning FM team.

Leading Facilties Managemnt Company based in Manachester operating throughout the North West is looking to employ a QHSE Manager for its NW Office. Operating within the commercial, education, healthcare and retail sectors for Blue chip clients and local authorities. The role: Ensure comprehensive risk assessments are in place for all activities with significant hazards and foreseeable risks for all maintenance, reactive and quoted works. Oversee QHSE compliance within the supply chain and subcontractors, including vetting, onboarding, and monitoring performance against agreed standards. Provide guidance on completion of risk assessments and review as required. Provide training on hazard identification and risk assessment as necessary. Review risk assessments to ensure suitable and sufficient and adequate controls are in place. Host six monthly management risk meetings with senior leadership team. Get involved with completion of risk assessments, as requested/require Complete site audits and inspections as required. Ensure annual ECA Technical Inspection is booked in, and Technical Compliance Certificate retained in consultation with the company Qualified Supervisor. Ensure continued Gas Safe membership and assist with audits. Ensure continued RefCom membership. Ensure annual Legionella Control Association certificate of Registration is renewed before expiry date of current accreditation. Support and maintain the development of the existing management systems commensurate with ISO standards and ensure that all ISO's are UpToDate. Drive initiatives related to carbon footprint reduction, energy efficiency, waste minimization, and social responsibility programs. Support ESG reporting requirements and client sustainability expectations. Arrange, attend and minute the quarterly Health and Safety Committee meetings and circulate the minutes to the business Monitor and evaluate processes and outputs through inspections, spot checks, and audits.Identify any training gaps or needs related to safety protocols and develop a plan for the required training Develop and deliver training programs for staff on QSHE practices and compliance requirements Monitor and report on QSHE performance metrics and incidents to ensure ongoing improvements are achieved. Additionally, prepare and present monthly reports to the Operational Director. To attend site as part of HFL's mobilisation process to conduct H&S audits where required Skills Level 3 H&S qualification I.e. NEBOSH or equivalent) or working towards Excellent written and verbal communication skills Establishment, maintenance and development of management systems Knowledge of Facilties Management. Please contact : David Rowbotham on (phone number Recruitment

Overview An exciting opportunity has arisen for a Senior Surveyor to join a leading property management team overseeing prestigious office assets in Central London. This role involves working closely with a major institutional client to deliver best-in-class property and asset management services. Key Responsibilities Act as the primary contact for Asset Managers, ensuring strong client relationships Manage lease compliance, occupier applications, and technical queries Oversee financial operations including service charge budgets and reconciliations in line with RICS guidelines Lead ESG and sustainability initiatives across the managed portfolio Conduct regular property inspections and maintain high presentation standards Support property transitions, acquisitions, and due diligence processes Prepare and present client reports; attend stakeholder meetings Enhance occupier engagement and deliver excellent customer service Assist with major works and site improvement projects Ensure health and safety compliance and manage insurance matters Identify opportunities for new business and cross-functional collaboration Candidate Profile MRICS qualified (preferred) with 3+ years' experience in property management Proven experience managing Central London office assets Strong strategic thinking and problem-solving skills Excellent financial and commercial acumen Outstanding communication and client relationship management Proficient in property management systems and IT tools Demonstrated leadership and mentoring capabilities Committed to inclusive practices and continuous professional development Benefits Competitive salary and performance-based bonus Professional development and training opportunities Inclusive and collaborative work environment Access to cutting-edge tools and technology Opportunities to work on high-profile assets and projects

ESG Data Analyst City of London Permanent Up to £40k (dependent on experience) The world's largest commercial real estate services and investment firm with over 100,000 employees serving clients in 100 countries worldwide is looking for an ESG Data Analyst to join their London team. This role would involve supporting the team with managing the implementation and reporting of the ESG strategy for investment funds. The role will involve processing large data sets, engaging with property managers and ensuring client deliverables are met in a timely and accurate manner. In this position you will report to the ESG Programme Manager and ESG Lead. Some of your key responsibilities will include: Supporting the fund leads in the design, development and evolution of the ESG strategies and guidance documents for the UK House, open funds and separate account groups. Processing large data sets on a quarterly basis to ensure clients tracker is up to date. Supporting the development, benchmarking, implementation and review of appropriate sustainability objectives, targets and improvement programmes for each fund. Create quarterly reports on fund's sustainability performance and progress against sustainability objectives and key performance indicators. Attend meetings with clients with Fund leads and support in the preparation of slide decks to increase sustainability awareness and engagement. Carry out funds quarterly ESG actions by engaging with experts across the team to ensure timely delivery of client deliverables. Work with wider team to monitor changes in legislation and best practice to ensure continuing legal compliance and best practice in the UK. For this role you will ideally: Have an understanding of key ESG issues affecting investors. Knowledge of statutory legislation and other standards. Experience in preparing and creating reports. Good communication/presentation skills. Strong attention to detail. A desire to learn, problem-solve and manage multiple priorities. If this role sounds of interest to you, please get in contact for a confidential conversation at a time that suits you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer

Senior Sustainability Consultant (Life Cycle Assessments) Building Services Consultancy Up to £55k + Benefits City of London A global engineering consultancy based in London is looking to recruit a Senior Sustainability Consultant to join their sustainability team which works alongside organisations to help understand and manage their building projects with a specific focus within whole life cycle assessments (LCA). Our clients Global Sustainability Group is a strategic collective that works directly with organisations, affiliate groups and individuals to help them understand and respond to these challenges and manage their risk. They are a specialist advisory group that acts exclusively or as part of an integrated service and this elevates their offering above others. They operate at all levels within organisations, from advising on macro environmental and social issues to executives, through to master planning towns and cities and delivering world class engineering sustainable design solutions. The role: The Senior Sustainability Project Engineer is responsible for supporting and working with the London Sustainability Manager to help establish our clients sustainability presence in the UK and EMEA region market. The employee is responsible for the delivery of sustainability engineering/consulting services within three key operating streams (Strategic Advisory, Buildings and Places). This role works with moderate autonomy, applying technical knowledge and skills as an individual contributor to teams and projects. - You will be an integral member of the Global Sustainability Group and as such may work across all offices, engaging with multiple internal and external stakeholders. - You will be required to participate and support the local Sustainability Manager in marketing/business development activities, such as: organizing and attending events, assisting in proposal writing and meeting Clients. - You will already have 3-4 years of experience and ideally will be able to demonstrate thorough understanding of embodied carbon, whole life cycle assessments (WLXCA) and will have experience working on establishing sustainability strategies for client's organisations. - You will ideally have some traction with ESG reporting and strategic advisory too. - Working in a virtual operating group with multiple stakeholders in a complex environment. - Dealing with high level, urgent and confidential issues. - Managing varied and conflicting demands to meet agreed standards and timelines. - Coordination with internal and external consultants and disciplines. Skills Required: - Educated in Engineering or the Built Environment and having at least 3-4 years of relevant practical experience in a similar role. - Advanced knowledge of Whole Life Cycle Assessments and embodied carbon calculations. - Experience dealing with sustainability reports for planning and a good knowledge of London and UK-wide planning policy relevant to sustainability. - Experience in carrying out Energy and Thermal modelling (including Building Regulations Part L compliance, heating/cooling loads, overheating modelling) would be desirable, in order to support the rest of the team. - Excellent communication skills. - Being able to work independently. Desirable - Experience working on strategic advisory assignments and helping clients deliver their ESG reporting targets. - Working on other benchmarking assessments (e.g. LEED, WELL, or other) would be advantageous. - Project management skills. Eden Brown is committed to equality in the workplace and is an equal opportunity employer

Senior Sustainability Consultant (Net Zero / Energy Audits) Building Services Consultancy Up to £50k + Benefits City of London A global engineering consultancy based in London is looking to recruit a Senior Sustainability Consultant to join their sustainability team which works alongside organisations to help understand and manage their building projects with a specific focus on Net Zero projects. Our clients Global Sustainability Group is a strategic collective that works directly with organisations, affiliate groups and individuals to help them understand and respond to these challenges and manage their risk. They are a specialist advisory group that acts exclusively or as part of an integrated service and this elevates their offering above others. They operate at all levels within organisations, from advising on macro environmental and social issues to executives, through to master planning towns and cities and delivering world class engineering sustainable design solutions. They have a very diverse sociable and fun team. They operate a flat structure so their plenty of room for growth and progression. It's not like the larger organisations with many people clambering for the same promotion. They also have a great culture and atmosphere which includes flexible working. At present they're working from home 5 days a week but will likely adopt a 2/3 office / home routine. The role: The Senior Sustainability Project Engineer is responsible for supporting and working with the London Sustainability Manager to help establish our clients sustainability presence in the UK and EMEA region market. The employee is responsible for the delivery of sustainability engineering/consulting services within three key operating streams (Strategic Advisory, Buildings and Places). This role works with moderate autonomy, applying technical knowledge and skills as an individual contributor to teams and projects. - You will be an integral member of the Global Sustainability Group and as such may work across all offices, engaging with multiple internal and external stakeholders. - You will be required to participate and support the local Sustainability Manager in marketing/business development activities, such as: organising and attending events, assisting in proposal writing and meeting Clients. - You will already have 4 - 5 years of experience and ideally will be able to demonstrate thorough understanding of Net Zero carbon planning and energy audits and will have experience working on establishing sustainability strategies for clients organisations. - Working in a virtual operating group with multiple stakeholders in a complex environment. - Dealing with high level, urgent and confidential issues. - Managing varied and conflicting demands to meet agreed standards and timelines. - Coordination with internal and external consultants and disciplines. Skills Required: - Educated in Engineering or the Built Environment and having at least 4 - 5 years of relevant practical experience in a similar role. - Advanced knowledge of Net Zero Carbon planning and energy auditing. - Experience dealing with sustainability reports for planning and a good knowledge of London and UK-wide planning policy relevant to sustainability. - Experience in carrying out Energy and Thermal modelling (including Building Regulations Part L compliance, heating/cooling loads, overheating modelling) would be desirable, in order to support the rest of the team. - Excellent communication skills. - Being able to work independently. Desirable: - Experience working on strategic advisory assignments and helping clients deliver their ESG reporting targets. - Working on other bench marking assessments (e.g., LEED, WELL, or other) would be advantageous. - Project management skills. Eden Brown is committed to equality in the workplace and is an equal opportunity employer

Senior Commercial Property Manager Our Client is a niche property management company set up to provide high quality management services for owners who truly care about their real estate assets and their tenants. Through its experience and understanding of asset and investment management, our Client knows the meaning of 'excellent service' and why it is so important to the long-term success of an investor. By managing the day-to-day running of its clients’ buildings and by creating a direct relationship with each and every tenant, they are able to bridge the gap that all too often exists between asset and property management. They are looking for a Commercial Property Manager to join their team! Are you recently RICS qualified? Experience in commercial property? This could be the job for you! The role requirements: Preparation and structure of service charge budgets Delivery of annual service charge reconciliations (and independent audits) Take responsibility for review leases and signing-off quarterly pre-lists, maintaining tenancy records. Ensure information is provided to the finance team and entered into TRAMPS and correct. Resolve/escalate tenant queries in a timely manner (e.g. service charge, rent, lease etc.). Oversee and coordinate the internal flow of information to allow the wider team to meet their deadlines and requirements. Point of contact for tenants, clients and significant third parties. Key Responsibilities Assist with the management of all operational matters within the portfolio Manage tenant relationships in a manner that supports long term value and the Company's brand Assist with the developing and motivating staff resources to increase their quality over time, through mentoring, training and development and recruitment, influencing the FM service provider to do the same Instil a culture of excellent occupier and visitor customer service and engagement throughout the direct reports, both internal and external and the personnel employed Support and set requirements and standards for customer service To advise line manager of portfolio-wide improvements, encompassing customer service, security, property management to including major service charge works and projects, market trends, facilities for shoppers and visitors and all other forms of attractions and amenities. Deliver a world class property management service, at a minimum in accordance with RICS guidelines, to include lease covenant compliance, service charge management, estate presentation, health and safety, insurance and incident management. Where appropriate draft tenant communications regarding major plans and works across the estate Where applicable, to develop and manage all events promotions, seasonal activities/decorations, and all other forms of public entertainment as required. Develop use of technology and management systems to enhance operational efficiency and customer service. Promote sustainability (ESG strategy) and efficiency across the portfolio. Develop and manage property management processes and reporting Provide ad hoc technical advice Manage property costs on individual buildings and ensure cost efficiency Ensure compliance with any leases or statutory requirements Develop specifications and supplier agreements Support contract management Understand changing customer needs and develop solutions to help meet customer expectations Resolve relationship issues with service partners Monitor and report on compliance with H&S and environmental policies Provide project management support, direction and oversight, working closely with our in-house and external building surveyors. Qualifications RICS qualified.