9 jobs found

ASSOCIATE DIRECTOR Salary: £70,000 - £80,000 Work Arrangement: Hybrid - Monday and Wednesday office anchor days A leading property management business is seeking an experienced Associate Director to take a key leadership role within its Mixed Use Residential (MUR) team. This is a senior operational role suited to a confident, people-focused professional who thrives on balancing strategic oversight with hands-on management. You'll play a central part in delivering service excellence, maintaining client confidence, and driving continuous improvement across a varied portfolio. Working closely with the Head of Mixed Use Residential, you'll lead a team of property managers and support staff, ensuring all operations, compliance, and client objectives are delivered to the highest standards. The Role As Associate Director, you'll work closely with the Head of Mixed Use Residential to align departmental goals with wider business objectives. You'll lead and motivate a team of property professionals, ensuring they have the clarity, structure, and support to perform at their best. Key responsibilities include: Lead, coach, and develop property management teams, ensuring consistent performance and professional growth. Oversee departmental workflow, deadlines, and reporting cycles to maintain operational efficiency. Act as the senior escalation point for complex property, client, and resident issues. Ensure compliance with all regulatory and contractual requirements, including audits, data management, and client reporting. Conduct regular quality assurance checks across systems, files, and documentation. Support the Head of Department in delivering strategic initiatives, risk management, and culture improvement programmes. Monitor KPIs, SLAs, and revenue performance, identifying opportunities to optimise delivery and client satisfaction. Promote collaboration between onsite and head office teams, fostering a respectful and inclusive working environment. Participate in client meetings and key decision-making processes to support service delivery and growth. The Person You'll be a skilled property management professional with strong leadership experience and the ability to balance people management with operational and commercial oversight. Skills & Experience: Senior management experience in residential or mixed-use property management. Strong leadership and communication skills, able to influence and motivate at all levels. Excellent organisational and analytical ability with a proactive, solutions-focused mindset. Proven knowledge of leasehold management, compliance, health & safety, and client reporting. Commercial awareness, including budgeting, income tracking, and fee generation. Confident using systems such as Qube, Dwellant, and Microsoft 365. IRPM or RICS qualification (or working towards) preferred The Package A competitive salary and benefits package is offered, reflective of seniority and experience. You'll join a progressive business that values professionalism, collaboration, and continuous improvement.

Job: Property Manager Location: Bournemouth Salary: £30,000 - £38,000 Job Benefits: Health Insurance Company Events Company Pension Free Parking Sick Pay Client Referral Programme • Monday to Friday • Hours 37.5 per week • 9am to 5pm (30-minute lunch) • Hybrid Working Our client is a leasehold management company who specialise in new build leasehold properties. This is a fast paced, dynamic role within the property sector. The Property Manager will be responsible for the successful management of a high-end portfolio in the South. The Property Manager will be responsible for the day to day management of all aspects of the portfolio including site inspections, client meetings, organising and overseeing maintenance and repairs, H&S compliance, budgeting, communicating with residents and clients. The role will be varied and fast paced with the opportunity for the right person to grow the role and responsibilities as the company grows. This role offers the opportunity for the Property Manager to take full ownership of their client portfolio. About You: You must have AIRPM or a higher qualification for this role along with: Full, Clean Driver's License Positive Attitude Well Organised Excellent and Professional Communication, Verbal and Written Strong Administration Excellent Attention to Detail Confident and friendly manner If this sounds like you then we want to hear from you. Main Duties & Responsibilities of the Property Manager are: Regular inspections of properties to check upon condition of building and grounds, monitor and supervise ongoing works. Ensuring regular maintenance contracts are in place and monitored for client satisfaction. Ensure properties are fully compliant in all aspects of relevant H&S. Preparing annual service charge budgets in conjunction with freehold clients and/or resident Directors. Dealing with insurance claims and associated work, liaising with loss adjustors and insurers as required. Liaise with resident directors, lessees, residents, contractors and others as required. Ensuring that all appropriate people are kept fully informed, and records kept and maintained. Attending meetings. Preparing, obtaining approval and circulating minutes of the meetings Manage expenditure against budget throughout the financial year Checking compliance with the terms of the leases and statutory requirements and taking necessary steps to remedy any breaches Dealing with specifications for major works, obtaining tenders, circulation of notices and supporting documents, instructing contractors and supervising certain works. Liaise with accountants and administration departments as required. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.

Job Title: Senior Property Manager Location: The Meadows, Camberley Brand: LRG Salary : £33,500 OTE inclusive of commission Hours: Monday to Friday 8:30am to 5pm Hybrid working available on successful completion of a 6 month probation period. About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities Reporting to the Team Manager/Head of Centre, Romans are seeking a Senior Property Manager to join our dedicated and dynamic team based in Camberley . You will need experience previously working as a Property Manager/Senior Property Manager, and customer service to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. K ey Responsibilities: Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels. Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development. Hold occasional team meetings Attend branch meetings as required and advise branch managers of any matters requiring their attention. Responding promptly and effectively to internal and external complaints. Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords' management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks. Organising for remedial works to be completed on a timely basis. Advising landlords/managing agents of want of repairs. Obtaining estimates, issuing works orders, paying invoices. Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants. Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants' deposit for cleaning, repairs or replacements via the Depositary Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held. Ensuring that the diary is kept up-to-date to monitor outstanding matters. Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt. Liaising closely with letting offices and client account departments. Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords' property. Assisting with customer complaints and investigations if required Ensuring that appropriate charges are made for all services rendered. Serving appropriate notices, where the landlord or tenant wishes to end a tenancy. Dealing with landlord statement queries. Negotiating with extensions and renewals. Achieving and maintaining relevant industry qualifications. What are we looking for: Excellent communication, written and verbal Professional telephone manner Organisational skills, time management and attention to detail What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

A highly respected international real estate firm is seeking a Project Manager to join their Manchester office. Notorious for delivering innovative, people-focused projects, the business has an outstanding reputation across the commercial, industrial, and refurbishment sectors. This is an excellent opportunity to join a collaborative, forward-thinking team delivering projects varying in scale and complexity. Our Client: Our client is one of the world's leading real estate and professional services firms, with a presence in over 70 countries. What makes them stand out is their ability to combine international scale with deep local expertise. In the Manchester office, you'll be part of a close-knit, collaborative team that still benefits from the resources, networks, and profile of a global business. From multi-million-pound industrial and commercial refurbishments through to flagship fit out and re positioning schemes, our client offer exposure to a breadth of project types and values. You'll be trusted with projects that have complexity, visibility, and the opportunity to make a tangible difference to clients and communities Our client places a huge emphasis on character and culture. Leaders here value authenticity, collaboration, and innovation over egos, they want people who add to the team dynamic, not just tick a technical box. This means you'll be working in an environment that is supportive and genuinely enjoyable to be part of. The Opportunity Working closely with the directors and associate directors, you will lead and deliver a variety of industrial and commercial refurbishment and fit out schemes, with project values typically ranging between £2.5m and flagship developments reaching over £100m. This role is ideal for someone with the drive to take ownership of client relationships, manage consultant teams, and play a pivotal role in shaping the future of the Manchester project management offering. Key Responsibilities Lead the delivery of fit out, refurbishment, and repositioning projects across the North West Manage client relationships, design teams, and contractors from inception through to completion Oversee budgets, programmes, and risk management strategies Mentor junior team members and support those progressing through their APC Contribute to a positive, collaborative team culture that values integrity and innovation Play an active role in business growth through quality delivery and client care Requirements Chartered or working towards chartership, with strong PQE in project management Background in building surveying or a related discipline is highly desirable Strong track record of delivering commercial refurbishment, fit out, or industrial schemes Skilled communicator with the ability to lead consultant teams and manage client expectations Down-to-earth, team-orientated, and able to bring a balance of professionalism and personality to the role What's on Offer Salary in the region of £55,000+ depending on experience, with flexibility for the right candidate Structured career development and support towards APC/chartership if required Collaborative working environment with a mix of office and home working (typically 3/2 split) Exposure to high-profile projects with an internationally recognised consultancy Opportunity to work in a close-knit Manchester team while benefiting from the resources of a global organisation.

Job Title: Assistant Chief Property Officer Location: Oxford Road, Manchester Salary: Competitive Job type: Full Time, Permanent Closing date: 02/11/2025 Are you an accomplished transformation professional seeking a pivotal leadership role supporting the Chief Property Officer in advancing the Directorate of Estates & Facilities toward its ambitious new goals? The University of Manchester is inviting applications for the position of Assistant to the Chief Property Officer. This role will play a critical part in formulating and executing strategic plans, driving service transformation, and enhancing the overall impact of the Directorate. The Estates & Facilities Directorate covers a broad spectrum of activities, from commercial services to the delivery of major projects, across an extensive and complex property portfolio. We are dedicated to optimising our estate and associated services, deploying innovative technologies, adopting modern working practices, strengthening collaborative leadership, and ensuring robust governance. We are committed to redefining the potential of our campus, supporting our staff, student communities, and innovation partners. If you are motivated by transformational and purposeful leadership and you aspire to shape the future of higher education on one of the UK's greatest university campuses, we encourage you to apply. About the Role: As Assistant to the Chief Property Officer, you will provide comprehensive support across transformational initiatives, finance, business management, change and resource management, business insight, continuous improvement, all aspects of our governance and our compliance requirements, and serve as the first line of support to the Chief Property Officer. You will be instrumental in assisting the Directorate and its senior leadership team in achieving organisational goals efficiently. Key Responsibilities: Reporting directly to the Chief Property Officer, you will: Lead the development and execution of the Estates & Facilities Directorate's core governance documentation from its 3 year Directorate Plan, to its People Plan, to the Directorate Risk Register etc., ensuring alignment of the Directorate with the University's overarching Manchester 2035 strategy. Prepare, support and manage essential management "pillar" documents e.g. Directorate Budget, Service Catalogues, Service Plans, Emergency Rotas, Overarching Directorate Project Workbook, Resource Schedules, Directorate Yearly Planner, Decision Forward Plan, Comms Plan etc. Prepare and develop key policy areas and action plans required to ensure the execution of the Estates and Facilities services are effective and impactful. Produce high-quality reports, analyses, and briefing materials to facilitate effective decision-making at the University's senior levels. Promote best practices and continuous improvement in portfolio, project, and programme management to ensure timely, on-budget, and quality outcomes. Oversee performance reporting and improvement planning, monitor progress against established metrics, and identify opportunities for enhancement. Coordinate and facilitate critical forums such as Leadership Transformation Days, Senior Leadership Team meetings, Extended Leadership sessions, and Improvement and Performance Clinics. Serve as a trusted advisor to the Chief Property Officer and senior stakeholders across Estates & Facilities, Professional Services, and Faculties. Handle complex and sensitive matters with professionalism, ensuring compliance with Information Governance, Data Protection, Equality and Diversity, and Health and Safety policies. Foster and champion, a positive, collaborative culture within Estates & Facilities, promoting values of inclusion, sustainability, and social responsibility. What We're Looking For: You'll be a highly skilled business professional with a proven ability to lead in large, complex environments. Your experience and qualities will include: Degree-level education or equivalent experience in the built environment or a complimentary sector Professional qualifications in project and change management (e.g. PRINCE2, APM, BCS,) or comparable experience A strong track record of delivering strategic and operational leadership, ideally within Higher Education or similarly complex sectors Expertise in portfolio, programme, and project management, including budgetary planning and performance reporting Outstanding communication, influencing, and relationship-building skills, with the confidence to engage at all levels A commitment to driving innovation, continuous improvement, and positive culture change Extra info: Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Deputy Director of Property Management, Senior Property Manager, Director of Property Operations, Assistant Director of Facilities, Regional Manager, Head of Estates, Assistant Director of Asset Management, may also be considered.

Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence. Our significant Property Portfolio represents a vibrant, valuable, and complex network of physical spaces that enable learning and teaching, research and innovation, support the student experience as well as our partnerships and engagement. The Property Services team has a strong reputation for providing a leading-edge planning and development consultancy that contributes to the success of the University of Auckland through the provision of high-quality physical environments. We build and service some of the largest and most complex buildings and construction projects in the country. Te Rautaki Tūāpapa, our new Estate Strategy to 2030, reinforces our commitment to sustainability and  provides a cohesive, future-focussed and coordinated approach to investment in, and management of, our physical environments throughout the University estate. Job Description The opportunity | Te Whiwhinga mahi We have a fantastic opportunity for a senior level leader to join our Capital Works team as  Associate Director – Capital Works. You will be working across a wide and varied portfolio of projects successfully managing consultant teams focused on delivery of significant projects through to completion phase. Opportunities include working on specialist research facilities like the recently completed Space Institute in the Engineering School, high-tech teaching spaces like our Financial Lab and student accommodation upgrades right through to our much larger programme builds which include state of the art scientific and medical research facilities; teaching and learning facilities; or projects to support the student experience such as the new Recreation and Wellness Centre prominent on Symonds Street. This is a pivotal role with key accountability for the planning, resourcing, investigation and delivery of major capital works projects. Some key aspects and responsibilities include: Engaging and managing consultant design teams.   Leading internal and external project managers engaged on capital projects Stakeholder management across the University community and externally.  Ensuring the implementation of the University’s sustainability goals and meeting sustainability criteria identified for each project.  Project procurement including calling and evaluation of tenders, tender documents, adherence to standards and consents. Delivering exciting and cutting-edge design which talks to our place in Tamaki Makaurau, Aotearoa, and the Pacific region. Construction management including leading internal and external teams, monitoring and recording progress including financials whilst liaising with engineers, consultants, the planning team and other internal stakeholders. The development and implementing masterplans. Managing resourcing, investigations, project briefs, programmes, design reports and budget approvals. Strategic and Risk management. For more information please see  Position Description   and  Candidate Information Booklet About you | He kōrero mōu As an experienced leader, our ideal candidate will demonstrate a high-level ability to influence and communicate effectively to a diverse range of stakeholders. They will demonstrate cultural sensitivity, embrace diversity, and have the technical background to understand projects from multiple viewpoints and this will come from significant commercial and project management experience from a construction/architecture environment. They will operate with energy and passion and will demonstrate a collaborative approach where they partner closely with peers, value the needs of others and model best practice principals and behaviours. Teamwork, customer focus and negotiation skills are vital to the role. Preference will be given to candidates with a proven understanding of large-scale building programmes and large impact compliance works and those who can demonstrate an ability to think and act strategically to provide valuable input to achieve the best long-term outcomes. What we offer | Ngā āhuatanga kei a mātou We offer our staff more than just a job - we offer them an opportunity to be part of a dynamic, world class organisation which provides staff with benefits and support throughout their lives and careers. We have a number of generous benefits that we believe will be important to you: We realise your time is important to you. We offer a range of leave entitlements, including  five weeks annual leave a year , and flexible working arrangements which allow for a greater work life balance. UoA staff have access to two  superannuation  plans, Kiwisaver and UniSaver New Zealand, with the University contributing  6.75% annually  towards UniSaver. Your happiness and wellbeing at work is important to us. We have a range of support programmes and benefits available to support health and wellbeing. Discounted health insurance and eye testing, flu jabs, a Recreation Centre on campus, as well as a new state of the art recreation centre being built right now.  Enjoy our beautiful park like grounds and take advantage of the facilities on offer  including childcare, parking, cafes, libraries etc. Additional Information How to apply | Me pēhea te tuku tono  This position will be advertised both internally and externally and is due to close on the  10th September 2023. Applications must be submitted online, by the closing date to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above. Please reach out to Joshua Chapman j.chapman@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but  we do not accept applications by email. Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to  www.equity.auckland.ac.nz The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit  www.equity.auckland.ac.nz

With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council. Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected. The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking. Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge. We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL. Key Skills • 3-5 years in Real Estate, Housing Development or regeneration • Programme and project management • Budget management • Contract and consultancy management • Ability to work in a team and positively lead a range of various workstreams at once • Self-starter • Excellent writing and communication skills • Research • Beneficial: Managing Financial models Experience in negotiating development contracts with strong commercial outcomes Key Tasks and Accountabilities • Management and coordination of relevant pre-contract Phase Delivery workstreams • Procurement and management of consultants and commercial advisors • Support Senior Regeneration Manager in options appraisals, development appraisals and procurement of developers • Support Senior Regeneration Manager in developing and maintaining evidence for development of long-term delivery strategies • Establish, develop and maintain effective working relationships with relevant stakeholders, especially developers • Ensure the effective and efficient planning, implementation, review and closure of projects within own remit • Manage revenue and capital budgets for specific projects ensuring costs are kept within the allotted budget • Attend and contribute at meetings on a wide range of subjects • Anticipate problems and provide effective solutions • Prepare and present reports for Senior Managers, Directors, Councillors or Cabinet to facilitate and inform understanding and secure decision-making • Assist in ensuring that project information is compiled, maintained, accurate and complete on corporate systems • Comply with Purchase Orders procedures, financial regulations and statutory obligations and ensure service procurement, commissioning and delivery and the management of people is within London Borough of Enfield’s policy and related requirements Job Specifics – Skills, Experience, Knowledge & Abilities Essential: 1. Experience of managing high value, complex projects that contribute to the delivery of growth and regeneration priorities 2. Experience in negotiating development contracts with strong commercial outcomes 3. Experience of managing consultants 4. Experience of managing budgets and resources 5. Willingness to respond quickly to changing work priorities, and ability to work proactively and collaboratively to solve problems, including finding compromises and flexible solutions 6. Experience of building relationships, developing and influencing partnerships to promote service delivery, including internal and external stakeholders at all levels in complex or politically sensitive situations 7. Able to present complex issues, write reports and communicate effectively with a range of audiences 8. Numerate with IT proficiency through Word, XL and MS Project Desirable: 1. An awareness of the principles of regeneration policy and practice and an understanding of a wide range of areas of public sector policy relating to regeneration 2. Significant understanding and experience of the management of complex and long-term initiatives and projects and associated governance processes including public sector procurement

The Estate Manager is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports). Critical Success Requirements These are the key competencies a successful candidate will demonstrate: Financial & management competency – The ability to understand, analyse and interpret financial information (eg. budgets) to ensure we are managing our clients’ service charge effectively and prudently against an estate’s current requirements (including legislative obligations) and future needs. Drafting budgets, monitoring expenditure and reporting to Directors are key parts of an Estate Manager’s role. Successful implementation:  thorough & accountable – A desire and willingness to systematically and diligently do what needs to be done to ensure key milestones are achieved on time & on budget. To manage valuable assets effectively, everything must be in order and our obligations must be fulfilled. It is not just about ticking a list, you need to actively understand and control what needs to be done. Being accountable is about taking personal responsibility to deliver on your promises, reacting quickly when the situation demands and resolving issues to completion. Customer service mentality & strong communication skills – We exist because of our customers. An Estate Manager is the custodian of our customer relationships. Our challenge is to earn our customers’ trust and confidence through our actions. A key part of this is the timely and accurate provision of information. Our correspondence needs to be first rate and you need to be able to chair large meetings, and if the occasion arises, resolve a dispute diplomatically. Business maturity – The ability to think and act professionally. You must be able to gather information, interpret it and solve complex problems or make logical decisions which have the greatest positive impact. Once a decision has been made, you will have the ability to develop the plan to enact it and implement accordingly. Responsibilities In all areas, ensure that company policies and procedures are consistently applied to required standards. Outcome 1:  The key milestones & KPIs are achieved Milestone Management:  You will ensure the cyclical tasks and reactive works are accomplished ontime (within the specified timescales), liaising with all internal departments as required. KPI achievement:  Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc). Action Plan:  Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution. Reporting:  Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate. Outcome 2:  The financial aspects of our estates are effectively managed Budgets:  Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time. Expenditure Control:  Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate. Monitoring:  Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required. Reporting:  Prepare regular reporting (monthly/quarterly) on the key management and financial aspects of your estates to Directors/Freeholders. Annual Accounts:  Ensure the annual accounts (prepared by the Accounts team) are accurate and completed on time. Prepare necessary commentary where appropriate. Outcome 3:  The Maintenance aspects of our estates are effectively managed Planned Maintenance Schedule:  Ensure a comprehensive Planned Maintenance Schedule is in place for each estate and reviewed annually. Ensure all planned jobs are completed on time and contracts are tendered appropriately. Site Inspections:  Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed. Reactive Works:  Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties appropriately. Contractors:  Manage the approval and appointment of all Contractors. Lease:  Be fully conversant with the head lease – the rules, regulations and obligations – and manage accordingly. Insurance:  Ensure the insurance cover is up-to-date and appropriate for each property/estate. Insurance Claims:  Ensure all insurance claims are handled promptly and reconciled appropriately. Work Assessment:  Approve and assess all planned and regular maintenance work. Site Information & Asset Register:  Ensure our database is consistently up-to-date and compile/maintain an asset register for all estates. Health & Safety:  Ensure that health & safety legislation, policies and recommendations are adhered to at all times. Ensure appropriate Health & Safety reports are maintained and actioned appropriately for each estate. Major Works:  Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works programme (in conjunction with Building Surveyor). Outcome 4:  Provide excellent customer service and achieve customer satisfaction Excellent Communication Output:  Produce quality correspondence to Directors and Residents that is professional, mistake-free and easy to understand (in plain English). This involves letters, budget information, meeting minutes, newsletters and general correspondence. Excellent Communication Practices:  Respond to correspondence/customer contact in a timely manner (in accordance with company standards), in an appropriate way (not always email) and with a professional and helpful manner. Ensure cyclical correspondence is issued on time and regular, per the agreed schedule. Client Relationships:  Maintain excellent client relationships, especially with Directors. Client Meetings:  Organise, prepare and successfully lead Directors meetings, Resident meetings or AGMs. Issue Resolution:  Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically. Data Management:  Manage hard and soft copy data and e-mails, ensuring all client files are up to date and stored appropriately. Skills & Experience Required The successful candidate will present with the following: Qualifications Degree preferable. A good standard of education is essential. IRPM Part 1 is essential. Other property qualifications (eg. RICS) are desirable. Experience 5 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management Strong experience of budget management, financial control and delivering cost-efficiency Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc) Detailed working knowledge of building management, systems maintenance and repair projects Customer relationship management Skills Excellent time management, prioritisation, delegation and project management skills Excellent numeracy/analytical skills and competency in dealing with financial information Excellent communication skills – letter writing and the written and verbal presentation of information Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging. Excellent people skills – an ability to adapt your style as required Excellent commercial skills – demonstrate an awareness of commercial reality Behaviours Accountable:  take personal responsibility for seeing things through to successful resolution Thorough:  attention to detail, the ability to think things through – not just follow a checklist Commitment:  take pride in your work and care about your/the team’s performance Mature:  common-sense approach. Remain calm & measured while juggling multiple projects Positive:  an optimistic, can-do attitude that improves team morale These are the key responsibilities of the role. There will be other general duties associated with the position. To be eligible, a candidate must be legally able to work in the UK and have a full, ‘clean’ driving licence.