62 jobs found

The Head of Resident, Experience is a senior leadership role within JRHT. This post provides strategic leadership and management for the Folk Hall, Communities Development Officer, Resident Involvement Officer, Money and Benefit Advice, Digital Inclusion, Complaints and Customer Service Centre. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.Our values make us unique as an organisation. They show us what we care about, help us make decisions and show us how to behave. Built on trust Show they care Making a difference Description Key Responsibilities As a member of the leadership team within the Housing and Communities Directorate, work collaboratively with other Heads of Service and key stakeholders to deliver the strategic objectives of JRHT. Develop and review policies, procedures, marketing strategies, ensuring that they are up to date, legally compliant and meet the needs of our residents and wider communities. Implement policies effectively, ensuring that all colleagues are fully trained and understand their responsibilities. Ensure that all policies and procedures relating to the smooth operation of the Post Office located in the Folk Hall are delivered and monitored accordingly. To set the objectives for the team aligned to the delivery of the strategic objectives of JRHT. Develop and maintain strong networks and relationship with colleagues across JRHT and external organisation to ensure excellent service delivery and maximisation of the use of the Folk Hall and its resources. Promote and safeguard the welfare of residents and ensure appropriate safeguarding referrals are made to the relevant authorities where adults or young people are at risk. Maintain robust business continuity plans and perform all required emergency planning actions in the event of an emergency. Lead and motivate teams across all locations, promoting a culture of excellence and continuous improvement and ensuring that colleagues have the knowledge and skills to perform their roles effectively, through performance appraisals and constructive feedback. Develop, implement and maintain effective learning and development and successions planning strategy for the service. Develop and implement comprehensive strategies to address the needs of adults, including identifying gaps in services, forecasting future demands, and setting goals for service delivery. Responsible for partnership work with external contractors to provide a service to deliver the Tenant Satisfaction Survey, analyse the results and provide feedback to Director of Communities Profile CIH level 4 or 5 or willingness to work towards, or other comparable qualification. Extensive knowledge, experience and understanding of providing customer centric activities, events and service delivery within a social housing sector. Proven leadership experience in managing different activities, priorities and workloads across a variety of different subject matters and services. Understanding of the requirements around Tenant Satisfaction Measure surveys, and the Housing Ombudsman Complaint Handling Code. Delivery of transformational change and continuous service improvements which supports JRHT's strategic objectives, and those provided by the heritage and legacy of the Folk Hall. Proven experience of delivering excellent communications and interpersonal skills to build rapport with individuals, communities, stakeholders and colleagues. Knowledge, experience and understanding of the analytical skills to identify trends, assess needs and develop strategies, including the use of social value methodologies. Knowledge of risk management, health and safety compliance within a busy environment such as the Folk Hall. Proven ability to manage budgets and financial resources effectively, including ensuring that a clear marketing strategy and long term plans for the Folk Hall are created and delivered. Ability to lead, motivate and empower colleagues to be high performers and create a positive working environment for all. Job Offer Competitive salary of 65,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. If you are ready to make a difference and excel as the Head of Resident Experience, we encourage you to apply today.

Property Manager- £46,509- London, W10 The Role Are you an experienced Property Manager who thrives on balancing commercial insight with tenant satisfaction? Do you have the skills to manage diverse properties while maintaining strong relationships across a variety of stakeholders? If so, we have an exciting opportunity for you. As a Property Manager at Westway Trust, you will take responsibility for managing a portfolio of properties, including commercial spaces. You will ensure the Trust's assets are protected through effective landlord and tenant management. Working closely with the Head of Property & Estates and the senior Property Manager, you will also collaborate with the Facilities Management and Property Team. Your role will be crucial in delivering a friendly, professional service to a culturally diverse community. If you're ready to take ownership of a varied property portfolio and make a difference in a vibrant community, we'd love to hear from you. Closing Date: 3rd November 2025. Key Responsibilities: Manage day-to-day tenant relationships, addressing queries and ensuring smooth operations. Undertake routine property inspections to ensure compliance with lease and licence agreements. Prepare property reports and follow up on required actions. Handle licences to alter, signage, wayleaves, and support tenant selection and negotiation. Manage markets, stalls, and car parks on Trust land. Liaise with Facilities Management and Events teams to coordinate tenant communications. Prepare refurbishment scopes, schedules of condition, and dilapidation reports. Maintain accurate property records and respond to business rates enquiries. Assist with recruitment and line manage the Lettings/Leasing Officer. Support consultants on commissioned projects with relevant information and occasional assistance. The Company Westway Trust is a dynamic and forward-thinking charity located in the heart of Portobello, West London. Established as a beacon of community-driven change, the Westway Trust is rooted in the heart of North Kensington. As a Westway Trust employee, you will have the opportunity to work in a dynamic and fulfilling environment while making a meaningful difference. The Person Extensive experience in property management, including landlord and tenant matters for commercial properties. Strong knowledge of commercial property legislation, health & safety, and fire regulations. Excellent people management, negotiation, and conflict resolution skills. Experience with property management software and MS Office. Ability to manage multiple tasks under pressure with strong organisational skills. Commercial awareness and strategic thinking to manage property assets effectively. Experience in commercial property transactions and tenant selection. Ability to work independently and collaboratively within a diverse, multicultural environment. Commercial Property Management qualification or equivalent experience.

Building Safety Co-ordinator Clerkenwell Contract £17.38 per hour PAYE Our client is looking for an experience Building Safety Co-ordinator This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs In this role you will contribute to the important work of the Building Safety team. You will collaborate with colleagues to deliver the key responsibilities of the post. You will be flexible and able to respond to changing work priorities at pace, which will allow you to develop your Building & Fire Safety skills and knowledge. In all that you do you will be proactive, innovative, and focused on delivering, as well as able to plan and prioritise your work. You will be required to provide support across our portfolio and team. The location You ll be based at our office in Croydon and Farringdon with the option of also working from our offices in Maidstone or Sittingbourne, or working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • Assist in the delivery of the fire safety and building safety management plans • Support with the management of relevant Building & Fire Safety actions through Keystone, Riskhub, Apex, CRM, MRI and Customer Dynamics. • Assist in managing and actioning incoming enquiries for reactive and planned surveys, inspections and remedial actions that vary in size and criticality. • Manage day to day running of mailboxes and ensure inquiries and requests are promptly responded to and demonstrates a high level of customer service. • Providing administrative support to the Building Safety Teams, including scheduling meetings, coordinating operational activities, issuing communications. • Arranging meetings with internal staff and external contractors. This may include but not limited to setting agendas, minute taking, and tracking progress of actions. • Liaising directly with consultants and third parties as required. • Support in the management and monitoring of relevant contracts • Raising relevant works orders on corporate systems and ensuring compliance with our procurement policy, reviewing invoices, resolving payment discrepancies, and maintaining financial records • Providing guidance, advice, and training to staff on the Building & Fire Safety policy, processes, procedures, and systems. • Running relevant operational and ad hoc reports to support operations. • Assisting with internal and external audits • Collating, monitoring, and reporting relevant Building & Fire Safety compliance documentation and records. • Assisting the team with reporting and investigations of incidents and accidents. • Prioritise with contractor any enforcement activity ensure they are completed within relevant timescales and send confirmation of completion to building safety team • Attend sites as required to support members of the Building Safety team and other colleagues Knowledge • Level 3 Diploma for the Business Administration (or equivalent or willing to work towards achieving a relevant qualification) • Experience within Health & Safety, Auditing or Compliance • Have a strong administration background Skills • Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports. • Organised and methodical approach to work • Ability to use appropriate IT tools to produce reports, documents, emails, and mail merge. • Can communicate answers and solutions confidently to customers/colleagues, face to face, by phone and by writing in customer friendly language. • Be attentive to detail Abilities • Can empathise with customers and listen carefully. • Self-motivated with high energy and enthusiasm • Pragmatic, creative approach to problem solving, can quickly identify and evaluate problems to reach a solution. • Able to manage a flexible and demanding workload to meet agreed targets and deadlines. • Commitment to providing a high-quality service to all customers. • Have good judgement, to decide when to insist on corrections, when to persuade or negotiate, and when to compromise. • Able to commute to Croydon, Farringdon, and Maidstone. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

An exciting opportunity has arisen for a Property Sales Manager to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave. As a Property Sales Manager, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties. Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits. You will be responsible for: Handling enquiries and requests from the public, providing clear and professional guidance. Supporting residential conveyancing processes, including leasehold and freehold property sales. Maintaining accurate records in line with legal and organisational requirements. Preparing written communications, producing meeting minutes, and liaising with various stakeholders. Managing workloads effectively to meet deadlines while maintaining attention to detail. What we are looking for: Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role. Proven experience in customer service, ideally within a housing or property environment. Strong knowledge of residential conveyancing processes and housing legislation. Hands-on experience with leasehold and freehold property sales. Skilled in Microsoft Office and confidence in using multiple IT systems. Understanding of landlord, tenant, and leasehold responsibilities and their practical application. Familiarity with political and regulatory factors affecting the housing sector. This is a fantastic opportunity to advance your career in property management and housing services. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

An exciting opportunity has arisen for a Leasehold Sales Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave. As a Leasehold Sales Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties. Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits. You will be responsible for: Handling enquiries and requests from the public, providing clear and professional guidance. Supporting residential conveyancing processes, including leasehold and freehold property sales. Maintaining accurate records in line with legal and organisational requirements. Preparing written communications, producing meeting minutes, and liaising with various stakeholders. Managing workloads effectively to meet deadlines while maintaining attention to detail. What we are looking for: Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role. Proven experience in customer service, ideally within a housing or property environment. Strong knowledge of residential conveyancing processes and housing legislation. Hands-on experience with leasehold and freehold property sales. Skilled in Microsoft Office and confidence in using multiple IT systems. Understanding of landlord, tenant, and leasehold responsibilities and their practical application. Familiarity with political and regulatory factors affecting the housing sector. This is a fantastic opportunity to advance your career in property management and housing services. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

An exciting opportunity has arisen for a Leasehold Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave. As a Leasehold Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties. Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits. You will be responsible for: Handling enquiries and requests from the public, providing clear and professional guidance. Supporting residential conveyancing processes, including leasehold and freehold property sales. Maintaining accurate records in line with legal and organisational requirements. Preparing written communications, producing meeting minutes, and liaising with various stakeholders. Managing workloads effectively to meet deadlines while maintaining attention to detail. What we are looking for: Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role. Proven experience in customer service, ideally within a housing or property environment. Strong knowledge of residential conveyancing processes and housing legislation. Hands-on experience with leasehold and freehold property sales. Skilled in Microsoft Office and confidence in using multiple IT systems. Understanding of landlord, tenant, and leasehold responsibilities and their practical application. Familiarity with political and regulatory factors affecting the housing sector. This is a fantastic opportunity to advance your career in property management and housing services. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

We are now recruiting for a Tenant Liaison Officer in Manchester. This is a temporary position for a minimum of 6-8 weeks, on a full-time basis, working 40 hours a week. We are offering hourly rates between £15 and £17 an hour. Your new role Act as the first point of contact for tenants throughout the project Provide clear updates on work schedules, access requirements, and progress Handle queries and complaints with professionalism and empathy Liaise with site managers and contractors to coordinate resident needs Maintain accurate records of communications and appointments What you'll need to succeed Previous experience in a TLO, CLO, Resident Liaison, or similar role Ability to work independently and manage multiple priorities Full UK Driving Licence What you'll get in return Competitive Hourly Rates Option to be paid PAYE or Umbrella Full-Time Working Hours What you need to do now If you're interested in this role and have the relevant experience, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.

Must be an experienced Housing Officer, particularly with Anti-Social Behaviour and Neighbourhood Management . They will be based in Harrogate . key job roles -The allocation and management of council housing, monitoring introductory tenancies, which may include court attendance, dealing with breaches of tenancy, promoting tenant participation, and liaising with other services and external agencies. -The postholder will be working as part of a small team of housing professionals committed to providing a high-quality housing management service to a defined area of the district of North Yorkshire. -The post holder will be required to work in partnership with both internal teams and external partners in the delivery of the job requirements. -Some of the key job roles will include the allocation and management of council housing, monitoring introductory tenancies, which may include court attendance, dealing with breaches of tenancy, promoting tenant participation, and liaising with other services and external agencies. -The job holder will be expected to undertake other duties and responsibilities relevant to the nature and scope of the post. This post involves spoken communications, so a confident use of English language is required.

An exciting opportunity has arisen for a Leasehold Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave. As a Leasehold Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties. Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits. You will be responsible for: Handling enquiries and requests from the public, providing clear and professional guidance. Supporting residential conveyancing processes, including leasehold and freehold property sales. Maintaining accurate records in line with legal and organisational requirements. Preparing written communications, producing meeting minutes, and liaising with various stakeholders. Managing workloads effectively to meet deadlines while maintaining attention to detail. What we are looking for: Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role. Proven experience in customer service, ideally within a housing or property environment. Strong knowledge of residential conveyancing processes and housing legislation. Hands-on experience with leasehold and freehold property sales. Skilled in Microsoft Office and confidence in using multiple IT systems. Understanding of landlord, tenant, and leasehold responsibilities and their practical application. Familiarity with political and regulatory factors affecting the housing sector. This is a fantastic opportunity to advance your career in property management and housing services. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Client Local Authority in Newham Job Title Technical Support Officer (Surveying Team) Pay Rate 18.33 an hour PAYE- 21.23 an hour PAYE Hours 36 Hours a week(Mon-Fri) 9AM-5PM Duration Initial 3 Month Contract Location Hybrid Working- Minimum 3 days a week office based in Dockside Office,Newham Description Overall Purpose of Job To provide high-quality technical, administrative, and operational support to the Surveyor Team in the effective management, maintenance, and improvement of the council's housing stock. The role will ensure accurate data management, efficient project delivery, and effective communication between residents, contractors, and surveyors, enabling the team to deliver safe, compliant, and well-maintained homes. Key Tasks and Accountabilities : Support surveyors in preparing and updating property records, schedules of work, and drawings. Assist in the collation and analysis of survey data, including condition surveys, compliance inspections, and building safety checks. Help monitor contractor performance, logging progress and reporting non-compliance or delays. Maintain accurate records in housing and asset management systems (e.g. Keystone, Northgate, Dynamics or equivalent). Input survey results, contractor information, and compliance data. Run reports and extract data to support programme planning, budget monitoring, and regulatory reporting. Ensure drawings, specifications, and digital records are stored and managed according to council protocols. Provide administrative and technical support on capital works, planned maintenance, and compliance programmes. Support resident engagement activities, ensuring letters, notices, and communications are accurate and timely. KNOWLEDGE/SKILLS Essential Experience of providing technical or administrative support in a housing, property, or construction-related environment. Strong IT and data management skills, with proficiency in Microsoft Office (Excel, Word, PowerPoint) and asset management systems. Good organisational skills with attention to detail and the ability to prioritise tasks. Strong interpersonal and communication skills, with a customer-focused approach. Desirable Knowledge of housing maintenance, building safety, compliance standards, and Decent Homes requirements. Experience working in a local authority or social housing environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

We are now recruiting for a Tenant Liaison Officer in Manchester. This is a temporary position for a minimum of 6-8 weeks, on a full-time basis, working 40 hours a week. We are offering hourly rates between 15 and 17 an hour. Your new role Act as the first point of contact for tenants throughout the project Provide clear updates on work schedules, access requirements, and progress Handle queries and complaints with professionalism and empathy Liaise with site managers and contractors to coordinate resident needs Maintain accurate records of communications and appointments What you'll need to succeed Previous experience in a TLO, CLO, Resident Liaison, or similar role Ability to work independently and manage multiple priorities Full UK Driving Licence What you'll get in return Competitive Hourly Rates Option to be paid PAYE or Umbrella Full-Time Working Hours What you need to do now If you're interested in this role and have the relevant experience, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A Housing Association is currently looking for a Data Compliance Officer on a temporary basis for about 4 months Key responsibilities are as follows Investigating and responding to security incidents, data breaches and data protection related complaints Responding to subject access requests, within agreed timelines First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Review, develop and prepare guidance for staff on all data protection matters on a regular basis Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Work with the wider business to develop record keeping processes and systems in line with GDPR/Best Practice requirements Advice and assist the business in all data protection matters, including retention schedules, data sharing agreements, PIAs, information asset register etc Work closely with the Information Data Owners to support them in delivering data protection obligations, policies and best practice. With business, close working to review and update action plans, monitoring progress, identifying issues and supporting delivery of them Undertaking audit risks, identifying issues, agreeing actions and sharing learning and good practice across the business Maintenance of logs and registers Maintain the information security breach and subject access request logs Collating of key data protection compliance statistics and performance metrics to the direction of the Senior Data Compliance Officer/Data Protection Officer Contribute to reports for senior management as required PAYE 24.40 Umbrella 32.47 Hybrid role Essential requirements Must have worked in a similar role before preferably in housing Good knowledge of data protection including GDPR, Data Protection Act 2018 and related legislation e.g., Privacy of electronic communications Experience of working in a customer facing organisation of large and complex nature Experience of investigation and resolution of problems Experience of providing reports and internal communications for a range of audiences including senior management Experience of working in a data protection function Must be immediately available or on short notice.

Customer Support representative (Resident Liaison Officer) 26-30K (Depending on experience) + company car or car allowance Full time, Mon - Fri. The company office is based out of Sdicup, candidates situated in the Tunbridge wells and Maidstone area's are ideally suited as there will be travel to sites across kent and sussex. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative (CSR) / Resident Liaison Officer who will play a key role in maintaining effective communication with residents in social housing properties for the south east during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, based out a site office. This is an excellent opportunity to join a growing business within the social housing industry Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. This will involve travel to locations such as Worthing, Hove, Brighton, Crawley, Redhill, Dorking, Portslade, Henfield, Hassocks, Lancing, Farncombe, Molesley, Ashford, Hothfield, Tenterden, Charing, Shorncliffe, Canterbury, Margate, Bexhill, Hastings. Key Responsibilities of the Resident Liaison Officer: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a Resident Liaison Officer is preferred Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

RG Setsquare Newquay are exclusively recruiting for a tier 1 contractor and have a Traffic Marshall opportunity available to be based on a military, high security site. As Traffic Marshall in south Cornwall your key responsibilities: Coordinate vehicles and plant movements on site safely. Communicate effectively with drivers and machine operators. Ensure traffic management plans are followed at all times. Monitor and control access to the site or restricted areas. Maintain safe and clear access routes for emergency vehicles. Use hand signals and radio communications to guide vehicles. Conduct basic site safety checks and report hazards or risks. Liaise with site supervisors and health and safety officers. As a Traffic Marshall in south Cornwall we require you to have the following: Valid and in date Traffic Marshall / Banksman certification. (CPCS blue or NPORS competent operator card with CSCS logo). Experience in a similar role with referenceable history. Strong understanding of health and safety practices. Excellent written and spoken communication abilities in English. Able to work outdoors and in all weather conditions. Assist with any other duties as and when required. Desirable: Military background or previous military site experience. To apply in the first instance for this role please click below or call our dedicated consultants in the Newquay office. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Senior Project Manager St Helena Island, South Atlantic 2 years FTC available immediately £65k pa, depending on experience and qualifications, plus International Supplement   Enjoying unique lifestyle opportunities, St Helena Island is a self-governing overseas territory of the United Kingdom. Although better placed to develop economically and socially as a result of opening our international airport in 2017, we are not at the stage of self-sufficiency and therefore remain dependent on UK government aid. In this vital role you will manage project teams’ roles and ensure responsibilities are well defined. You will guide, train and mentor PMs, build delivery capacity and assure projects, taking the lead on procurement and contract management to ensure delivery within agreed tolerances. As you build delivery capacity you will lead the Project Management training programme and advise and assist with the development of the Project Management Framework and tools. You must measure performance and report to governance bodies to facilitate evidence-based decision making. Ensuring that appropriate approvals are gained prior to commencement you will manage projects to time, cost and quality, taking into account technical feasibility, dependencies, constraints, stakeholders and resources. Tracking progress, you will manage changes in project scope, schedule and cost. You must identify, monitor and engage internal and external stakeholders. Overseeing communications, stakeholder engagement, and community engagement activities, you will proactively co-ordinate with consultants and contractors. You will own the end-to-end procurement process, ensuring relevant approvals have been obtained, with preparation of tender documentation, facilitation of tender evaluations and contract signing. Qualified to level 6 in an appropriate discipline such as engineering or management, you must hold practitioner level qualification such as APM, PRINCE 2 or PMI. Having already been a PM in end-to-end projects delivering high quality project management services, you are able to work in an environment with significant political interest. Your practical experience covers planning, implementation and review in all stages of the project life cycle. Your good quality report writing and communication skills are supported by the ability to provide clear and coherent information to a range of stakeholders. You can deliver precise, concise and coherent drafting on technical issues with the ability to explain complex matters to non-specialists. Mentoring and developing staff, you have already delivered high quality project management training and coaching    In addition, you must demonstrate our core values of fairness, integrity and teamwork and use your diverse expertise and experiences to ensure your time on the Island has the broadest benefit to St Helena.  As a Technical Co-Operation Officer, you will be expected to share your knowledge and skills beyond the workplace contributing to workforce, community and capacity development in St Helena. Our Benefits Package Includes: An International Supplement (of at least £16,800 per annum), full details of which are in the Overseas Vacancy Information at sthelenapublicservicejobs.sh Relocation Allowances, full details of which are in the Overseas Vacancy Information at sthelenapublicservicejobs.sh Annual Pension Contribution of 7.5% of salary Annual Leave of 30 days per annum plus Public Holidays   How to Apply: An application form is available at sthelenapublicservicejobs.sh where further information can also be found, or you may contact Kedell Worboys on 0203 818 7610 or via email: shgukrep@sthelenagov.com . Applications must be sent to shgukrep@sthelenagov.com and received by 21 April 2025. To be considered for this role, you must complete our application form.  Failure to do so will mean that your application will not be considered.  Please do not submit your CV.     The Public Service positively accepts applications from all members of the community regardless of race, gender, disability, age, sexual orientation, religion or belief, and will consider all applications on the basis of merit, in accordance with the person specification.