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Permanent, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role The Service Lead for Community Services will be responsible for leading resident and community engagement across all JRHT properties. The role will ensure that residents and communities have meaningful opportunities to share their views, with feedback used to inform and improve services, enhance the resident experience and promote strong, connected communities. You will oversee community events and engagement activities, develop effective internal and external partnerships and ensure that the needs and priorities of residents and communities are effectively represented to the Head of Resident Experience. The role will provide leadership, direction and support to the Community Development and Resident Involvement Officers and Money & Benefit Advisors, ensuring their activities are coordinated, effective and aligned with the wider objectives of the organisation. About you We are looking for an experienced and engaging professional with excellent communication and interpersonal skills, who can build effective relationships with residents, communities and a wide range of stakeholders. You will have strong organisational and project management skills, with the ability to support the planning and delivery of resident and community engagement initiatives. You will have experience working alongside colleagues who engage directly with residents to improve services, satisfaction and outcomes, as well as experience of facilitating large meetings, engaging with diverse communities and supporting individuals with support or complex needs. You will also have proven experience in delivering compliance policies and procedures and a strong understanding of effective approaches to actively listening to residents, gathering feedback, analysing data and presenting findings clearly. A good knowledge of social housing policies, consumer standards, community impact assessments and associated practices is essential. You will be confident in facilitating group discussions, meetings and events, and proficient in using technology to communicate effectively and manage resident information. You will have a proven track record of developing strong internal and external partnerships and building positive relationships with residents and communities. You will hold a CIH Level 3 or 4 qualification, or willing to work towards one, although other relevant qualifications comparable with the requirements of the role will also be considered. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 3rd September 2026. Interviews will take place week commencing 7th September 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We re at our best when we re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. JRHT operates a hybrid way of working and some homeworking is available, although there is an expectation that the post holder will be in the office to provide support to teams on a regular basis. There is a requirement that this role will be part of an out-of-hours service, for which you will be renumerated for. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

We're recruiting a Resident Liaison Officer to join our growing Capital (Planned Works/Refurbishment) Division in the North West, working on contracts with our clients in Greater Manchester and Lancashire . This role is key to maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: • Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. • Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. • Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? • Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. • Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. • Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. • Excellent IT skills including Microsoft (Word and Outlook) • A full UK driving licence which is essential to undertake the role of Resident Liaison Officer. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.