Quality Assurance Auditor

About This Role We are recruiting for a permanent Quality Assurance Auditor for the Customer Services Directorate. This is a role based from any of the following main officers in North or South London: London, EC1N / London, N14 / Twickenham, TW1 This position can be based in North or South London Offices £36,412 This role As a Quality Assurance Auditor, you will provide assurance that our Care and Support teams are delivering good quality, safe and compliant services to our customers. Collaboration is key as you will also support teams to raise quality standards and improve service delivery. You will work across all Care and Support Services, which includes regulated care services, commissioned care and support, and housing with support services. You will carry out comprehensive quality assurance audits that focus on services being safe, effective, responsive, caring and well-led. The audits typically require on-site and remote activity, gathering evidence and working with services to both maintain and improve standards. You must care about delivering the best services to our customers and always seeking to improve. You will support services to learn from their own experience, and that of other services internally and externally. You will also lead internal audit and self-assessment processes to influence completion of agreed actions and recommendations. The Quality Assurance Auditor role enables MTVH to make a real difference to customers lives as well as supporting colleagues so you must be passionate about delivering change and able to challenge the norm. What you'll need to succeed A demonstrable experience in working in a regulated environment where Quality Assurance is a main priority. Experience of working in the areas of quality assurance and governance frameworks. Demonstrable experience of dealing with complex issues, particularly involving customers. Experience to challenge concerns arising from the quality of provision or contract compliance. Ability to work alone and prioritise own workload. The ability to work to deadlines. Ability to write succinct, accurate, professional reports arising from Quality Assurance visits and other activity. An understanding of process improvement, together with the ability to identify opportunities to maximise quality and efficiency.Additional information This role will require some amounts of travel across our locations (both offices, services and estates). What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisationWhat’s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ‘Beliefs day’ once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit – interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisationAbout us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment