FM Helpdesk and Performance Manager

FM Helpdesk and Performance Manager. £38,000 - £42,000 + benefits. Temporary to Permanent London We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract. Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly). Within the role you will: Manage the FM Helpdesk Monitor and develop Facilities Management performance Log, monitor and escalate Facilities Management building issues Liaise with and update clients Monitor KPI's/SLA's Manage the CAFM system Monitor and escalate performance issues Carry out performance reviews Support the Facilities Management teams with operational and contractor updates Manage a small FM Helpdesk/Scheduling team Attend meetings with senior Facilities Management teams and customers Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience. This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly