Resident Liaison Officer

Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector. We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London. Title: Resident Liaison Officer Location: Sites across the East London Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week Outline We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required. Key Responsibilities As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business. You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team. Your main duties will include: * Carrying out property condition surveys * Establish each resident's requirement & detail the full RLO process * Consulting resident representatives & groups * Arranging works and surveys appointment. * Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered. Requirements To be a Resident Liaison Officer with our team on this project, we are looking for those who have; Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience. You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios. Full UK Driving License If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited