HR Systems Team Lead

Are you seeking a new challenge? Do you possess experience managing HR Systems? Ashley Kate are delighted to be to be supporting a UK leader in academic accommodation provider as they look to recruit a HR Systems Lead to join their HR Team on a Fixed Term Contract to manage the day-to-day systems performance of HR service. This role will be interim for a period of up to 12 months. The salary for the this role will be circa £45k + bonus and comes with a hybrid working pattern. Reporting into the Head of HR Operations and working with a friendly and collaborative HR team, this is a pivotal role in driving best practice and supporting change across the business. About the role: ·Act as the subject matter expert (SME) for Workday HR modules. Providing manager and employee 'how to' advice, driving a culture of 'self-service' and ensuring ongoing enhancement to the system and reporting facilities ·Monitor daily service requests/work tasks and call volumes to meet demand and SLA targets. Resolve process and/or SLA non-compliance, complaint and critical management issues to resolution, escalating as appropriate ·Investigate root causes of escalations/issues; work with the wider HR function, as required, to implement process changes and improvements and/or user training ·Act as the ambassador for the HelloHR service, challenging the wider HR team on areas of improvement and ensuring that incoming service requests/work tasks via Jira system are constantly monitored and that workload is well organised, prioritised and delegated to the HR Administrator ·Identify and make recommendations to deliver service improvements using best practice, customer feedback and input from the wider HR team ·Support the HR Administrator with day-to-day work tasks/service requests and develop their skills and knowledge of any relevant systems and processes ·Support provision of metrics dashboard and analysis to demonstrate HR performance and business value Looking for: A Workday expert who is passionate about process and best practice, along with: ·Solid HR generalist experience, ideally gained in a HR shared service centre ·Demonstrable experience of designing HR processes to drive operational efficiency and reduce costs ·Proven Workday / ERP experience in all HR modules (in Workday, particularly HCM, Leave and Attendance, Recruitment/ATS and Payroll) ·Comfortable coaching and influencing Line Managers and our HR Team ·Resilient under pressure, able to manage workload and priorities ·Ability to turnaround work with speed and efficiency ·Strong planning and organisational skills and excellent attention to detail ·Proactive and able to implement change on own initiative If you're interested in this fantastic opportunity, please do not hesitate to get in touch with Darren Keeling on (phone number removed) or email (url removed)