Multi trader/Customer Service Technician

My client is looking for a Customer Service Technician/Multi trader to join their team at Warrington office working on various locations. As Customer Service Technician/Multi trader you will provide an exceptional customer care service to their clients in accordance with the guidelines specified within the associated contract conditions and working to maintain company 5* builder status. You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with programming works for subcontractors and be on hand to offer technical advice. Experience and qualifications: • Behave in line with our company values – Integrity, Caring and Quality • Confident with excellent communication skills • Organised and self-motivated • Able to work as part of a small team with established processes and procedures • The ability to manage difficult customers, understand and explain building related issues • Ability to update defect management system as required • Thorough knowledge of current building regulations and standards • Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential • Keen eye for detail and final finish • General carpentry / making good shrinkage / painting and decoration / tiling and grouting essential • Self-managing and highly motivated individual who is capable of driving improvements in the quality of our product. • Awareness of Health & Safety More about the Customer Service Technician role… • To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit • To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes • To review defects lists and procure any materials required prior to customer appointments • To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through • To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors • Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated • Maintain accurate records on the Defects Management System • To organise and prioritise workload • You need to have valid cscs card • You need to have previous permanent employment Salary and benefits: • £25 000 basic salary plus package To hear more about this role please apply via the link or contact Sylwia Stypa by sending you up-to-date CV at (url removed)