Customer Care Coordinator

Job title: Customer Care Coordinator Location: Essex Salary - £28,000 + package About the role - We have a fantastic opportunity for a Customer Service Coordinator to join a Residential Developer in Essex. This Developer specialise in refurbishment of historic buildings in high end homes and also work on new builds residences. They have won a number of awards for their excellent Customer Care for Residents and are looking to expand their team. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. You will be involved in all stages of the build process of the purchaser – before and after completion. Duties - To address and respond to Customer issues in a prompt and organised way. To deliver an excellent customer service, understanding and empathy to our customers To liaise with internal departments and form excellent working relationships as part of the larger team. To communicate effectively and regularly with colleagues and management Issue instructions to Sub-contractors and follow up to ensure prompt resolution Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. Arrange and manage appointments for our in-house Technicians. Keep our database system up to date at all times. Carry out general administrative duties. Work directly with the office manager to ensure our KPI’s are in line with company guidelines Learn and at all times adhere to the company Health and Safety requirements. Desirable - Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations. If this is something you would like to hear more about please call me on (phone number removed) or email me (url removed)