Business Centre Manager

Daniel Owen are currently recruiting for a Business Centre Manager to join a large Facilities Management client of ours in Solihull. Monday to Friday (8:30AM to 5:30PM) The post holder will be required to be a role model, demonstrating our values of: Collaboration Accountability Customer Focused AdaptabilityJOB SCOPE: Responsible for the day-to-day operation of your site or sites, expected to travel between sites as required. Reports to the Regional General Manager. Line managers Assistant Business Centre Manager based at your site.JOB DESCRIPTION Responsibilities include but are not limited to; Commercial - 70% Ensure you carry out marketing and follow up on leads received to maximize sales potential. Potential customer - own and drive the customer journey from end to end, ensuring we are consistently exceeding customers' expectations and maximising conversion Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move-in feedback) Retention - own the end to end renewal process Processing of supplier invoices Monthly invoicing Reviewing and managing site P&L against budget Achieve budgeted profit for your Centre Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.Customer Management - 25% Take full responsibility for customer service within the centre Responsibility for the prompt resolution of all customer queries/enquiries Understand the output of the NPS, ensuring agreed Action Plan is delivered Manage customer move in and out efficiently, cost-effectively and smoothly To ensure meetings room standards such as set-up, equipment checking and clearing are maintained Work closely with the Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time. Responsible for the day-to-day operation of business centre Daily walk round to confirm that standards of appearance are being maintained. Ensure that company procedures are adhered to. Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc. General - 5% Take responsibility for own learning and development. Actively participate in, and drive, activities that improve the quality of the service. Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates Where role requires line management of direct report Any other duties reasonably required by your line managerSuccessful Candidates MUST have: - Full clean driving license - Previous management, sales and operations experience If you are interested or would like to discuss your application further, give the Daniel Owen Facilities Management Team a call today. LON123