Complaint Team Leader

Key Information * A North West based company are actively recruiting due to a cover Complaints Team Leader role * Widely regarded for its expertise in regeneration * This company offer maintenance solutions to local tenants that rent properties through the council – this company will complete all the maintenance of the properties or deal with a problem a tenant has * This company are massively growing at the moment with more and more work coming through * This is a temporary opportunity to start as soon as possible * You will be immediately available and looking to secure a permanent opportunity in the near future The Role * Managing a team of 10 complaints staff * Resilient and used to working in a pressurised environment * Flexibility to shift over to assist with other work as needed (voids scheduling) * The role involves being the first point of contact for staff support and also when speaking with the tenants * Ensuring complaints are dealt with in the agreed timescale with the aim of improving the customer service experience * Producing weekly and monthly reports - carrying out monthly analysis on the housing complaints * You are required to have knowledge of housing repairs paired with strong customer service and I.T experience Qualifications and relevant experience * You will be an experienced team leader complaints handler, with resilient characteristics who has experience working within social housing * You will be available to start immediately and happy to commit to a temporary contract How to Apply? * If you're interested please call Emma Twigg on (phone number removed), send your CV to Emma at e.twigg@ionic.jobs or apply online By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)