Customer Care Coordinator

A new position is available for customer care coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further