Account Manager

Account Manager Role purpose Responsible for the successful and profitable delivery of all projects on the Account ensuring project delivery fully satisfies customer and company requirements, supporting the Company's vision, strategy, business plan and values and contribute to the growth of the business by building relationships and maximising repeat business. Key accountabilities To develop and deliver an account plan which details a vision and key deliverables for your customer. To develop and lead the customer strategy plan ensuring you take your team on the journey. Manage existing and develop new client relationships to ensure an excellent client experience is maintained. Ensure through effective management of the operational teams that each project is delivered to the highest standard. Provide reporting to internal and external stakeholders. Identify project and contractual risks, escalate and develop, agree and implement an action plan to protect the Company's position. To achieve and/or exceed financial targets set by the business. Undertake project adjudications and attend regular site visits and monthly project reviews Identify and drive opportunities for additional savings through initiatives and Continuous Improvement. Work closely with the HSQE team to continuously improve the standards of health and safety across the business and carry out HSQE audits in line with Company expectations. To install best practice into the business at every opportunity. To ensure full compliance with all Company HSQE standards, policies, processes, ISO accreditations and legislative requirements. Skills & experience Construction background ideally within fast-paced Retail or Banking environments Proven account management and team leadership experience Demonstrable client relationship skills Qualifications Degree level CITB/IOSH CSCS Occupational Health awareness