Hub Operator

Job Title: Hub Operator Location: Coldharbour Depot, Aylesford Business Area: Highways Contract: Permanent, Full-time Salary: £24k + Pension + 26 days holiday (excluding bank holidays) + Benefits Let's shape a world, together. Kier Group is many things to many people. We're a leading Regional Builder, the UK's No. 1 Highways service team and a Top-Three Utility & Power provider. We're an industry-leader in health and safety at work - and a responsible citizen who adds billions of pounds of social value to the communities where we do business. Above all, we're a team of people built on many backgrounds and experiences, a company that values you for who you are and what you do. The Hub Operator will be working in the Network Hub based at Coldharbour Depot. This role provides a single point of contact for Kier Highways supporting the Area 3 & 4 team's response to incident management, Safety observations, stakeholder liaison and general enquiries. Please note this in on a 4 on 4 off shift pattern that includes nights, days, weekends, and Bank Holidays. Key Responsibilities The Hub Operator acts as first point of contact for Kier in relation to incidents, emergency repairs and severe weather on the network, ensuring that the appropriate course of action is taken for each issue reported. Use CONFIRM, Deploy and manage the resources required to support Highways England in the timely clearance of incidents. Maintain and manage the information flow and ensure regular contact with all stakeholders during incidents. Produce and maintain accurate records for all incidents that occur on the network and record all relevant information into the relevant database(s). Disseminate all Winter Maintenance decisions received by the ROC during the winter service period. What do we need from you? Ability to effectively perform within a team, sometimes within high pressure environments. Excellent verbal and written communication skills with a professional and clear telephone manner. Computer literate adept with Microsoft programmes and other applications. Flexible working approach (comfortable working both day-time and night-time shifts). What will you receive? You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, . Pre-employment checks It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment. Thinking. Doing. Innovating. Delivering. Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing (url removed) If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these. Closing Date: 5th November 2021 Please note, interviews may take place before the closing date, and we reserve the right to close applications early. Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page