Assistant Depot Manager

To be responsible for assisting the Depot Manager in delivering our right first-time agenda through effective management and control of the installation Depot. This includes supporting the recruitment, development, and management of Depot colleagues; delivery and receipt of goods; control of stock; managing all elements of installation including recruiting, training, and developing the self-employed installation teams and collection of all payments cost effectively. To always deliver complete customer satisfaction. Essential Criteria: Excellent written and spoken communication skills High attention to detail Excellent record keeping and administrative skills 2 years administrative experience in a Branch Environment Health and Safety experience / knowledge Prepared to undertake relevant training as per desirable criteria Intermediate knowledge of Microsoft packages Desirable Criteria: NVQ/MTC/ITC IOSH – (minimum Managing Safely) Management Experience Key Competencies: Customer oriented Initiative Building relationships Detail oriented Problem Solving Roles and Responsibilities: To support the Depot Manager in the recruitment, development and motivation of staff to ensure that they are capable of and prepared to meet agreed Depot objectives To support in the day to day running of the installation Depot To provide cover for the Depot Manager as and when required To be responsible for undertaking or supporting any depot duties required in carrying out installations of the company’s product to required standard To ensure that all contracts are installed to the scheduled date, ensuring customer satisfaction is achieved To provide regular communication with customers to ensure that they are fully update in all aspects of their installations To deal promptly and professionally with any customer interactions and to ensure that any concerns are resolved To assist in ensuring that payments are collected from customers promptly and forwarded to Head Office in an appropriate timeframe and within guidelines To monitor with the Depot Manager any outstanding payments and on a daily basis make arrangements for collection at the earliest possible date whilst at all times maintain customer satisfaction To monitor and control all consumable stock and finished goods with a view to minimising all costs. Control the delivery of new frames and ensure the return of all remakes to the factory on the following delivery To support in the provision of adequate health and safety information and equipment for all Depot staff and installation teams and to ensure that the branch complies with current regulations. Report any accidents in the working place to Head Office immediately following any incident To support in monitoring the performance of all installation teams to ensure that they are complying with all company procedures and health and safety procedures. Address any concerns immediately and escalate where necessary To ensure that installation teams are installing safety glass in the necessary critical locations on all installations To control and monitor the movement of company vehicles and monitor and maintain appropriate standards for the vehicles undertaking appropriate checks as necessary To adopt a flexible approach according to the needs and resources of the depot and undertake all other duties as requested by any senior member of staff. To undertake any other duties as assigned by any senior member of staff. To ensure that flexible working arrangements are in place at all times for the whole department, particularly during annual leave and sickness to cover team members if required This list is not exhaustive. Safestyle UK is a changing organisation and the job description may require periodic review in the light of prevailing circumstances and therefore flexibility is necessary to ensure the performance of the duties