Project Manager

Role Purpose

The Project Manager is responsible for the delivery of migration and new build technology projects including management and coordination of planning, scheduling of work, budget management including P&L, quality control and overall delivery of their allocated project(s).

The role is focused on ensuring communication is maintained between all stakeholders throughout the project lifecycle.

The project manager will deliver the project scope in accordance with business requirements and client needs ensuring delivery is on time, of high quality and in line with commercial expectations. They will ensure all work under the project is carried out to a high standard whilst observing all relevant policies and management procedures.

As a successful project manager with 5 years of project management experience you will be self-reliant and coordinate all aspects of project/programme delivery. You will link and work closely with account managers and service teams to provide a great customer experience and explore new opportunities.

Key Roles & Responsibilities:

• Plan and control finances by means of accurate estimation, forecast to complete and strong monitoring and control of spend. Agree costs and sign off invoices in line with the agreed budget
• Be responsible for the P&L of the assigned project, assist in generating monthly/weekly financial reports and ensuring the contract is profitable
• Manage assigned virtual project team
• Participate in project decisions regarding technical approaches, cost and scheduling
• Maintain governance arrangements in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders with regular monitoring to ensure roles/responsibilities are being fulfilled as expected
• Provide weekly and monthly project reports for directors and clients ensuring they are accurate, provided in a timely manner and presented in a professional format
• Manage the day to day client interface to deliver satisfaction of client needs whilst maximising business value. Liaise proactively with clients on progress of jobs
• Be the point of contact for customer complaints, respond quickly and proactively to resolve the issue as presented, escalating to the Customer Fulfilment Director as appropriate
• Work closely with other project managers to standardise process, best practice and enable continuous improvement. Take a proactive approach in sharing learning to improve project management across the business
• Lead a number of projects or a programme of work for one or more mainly local government customers, working with a team of Project Managers, Product Managers, Data Specialists and scrum development teams to ensure products are delivered to client's specifications on time and on budget
• Utilise the PMO governance process to ensure the delivery of new products or services from your projects are delivered with these arrangements to the appropriate level of quality, timescales and budget
• Working with the client business change manager or equivalent on the transition to the new business as usual position and benefits are identified and realised, helping to shape and align priorities both within the client and supplier organisations
• Managing communications with all stakeholders including regular progress and exception reporting and attending board meetings at client organisations
• Managing the project and programme risks, issues and dependencies and the interfaces between projects.
• Managing third party contributions to the programme
• Carry out additional duties as required

What do you need:

Essential:

• Relevant project management qualification
• Project management experience with strong team leadership skills
• 5+ years as a project manager leading complex SaaS implementation projects and programmes that involve significant business change
• Good commercial acumen with an understanding of delivering client satisfaction whilst maximizing business value
• Self-motivated and able to operate autonomously
• Highly methodical and conscientious, meticulous at planning and breaking down a plan into day to day, step by step tasks with clearly identified critical points for delivery
• Numerate and able to deal with spreadsheets, data and used to managing budgets
• Excellent relationship building skills. Able to use knowledge to instil confidence in internal and external parties
• Confident people manager and able to assert authority when required. Good at dealing with a variety of people and personalities
• Strong written and oral communication skills, able to work with a wide range of systems and experienced with writing and analysing reports
• Delivery focused, resilient to the end
• Lateral thinker with the ability to provide solutions to complex problems
• Strong analytical and problem-solving skills including an ability to anticipate and highlight potential issues and opportunities and resource accordingly
• Excellent attention to detail, while prioritizing workload and balancing conflicting demands
• A clear understanding of and interest in key concepts within modern ICT and cloud computing, this could include SaaS (e.g. Salesforce) and IaaS (Amazon Web Services).
• The ability to command respect and to create a sense of community amongst the members of the project teams. Sufficient seniority and credibility to advise project teams on their projects in relation to the programme.
• Good knowledge of techniques for planning, monitoring and controlling projects and programmes. Good knowledge of budgeting and resource allocation procedures.
• Sound business case development skills and benefits management techniques including the ability to strongly influence business transformation.