Administrator

Job title: Contract Administrator Work Location: Potters Bar, Hertfordshire Division/Department: Servicing Reports to: Contract Manager Essential Duties and Responsibilities: The specific responsibilities and accountabilities for each Contract Planner will depend upon the Contract, business need and experience. Managing the Client/Contract * To manage client's expectations as per each individual contracts service level agreement * To monitor and oversee all daily services ensuring they are allocated to relevant engineers * To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary * To ensure monthly service programme is planned in for all contracts worked on * To manage and maintain the service process and ensure it is carried out so that the client’s can follow their legal process * To provide legal packs as and when required. * Provide status and ad hoc reports against the service program for Clients and Contract Manager * To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations Other Duties: * To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work * To update the portal with correct job notes relating to queries * To gather and communicate cancellations of daily work and allocate to call bank to action * To be flexible and help out with other areas when colleagues are busy or absent * General office administration duties including filing, faxing and photocopying and answering calls * Any other duties as and when required in order to meet the needs of the business * To provide a daily report for following day service appointment for Call Bank Collaboration: * To serve as a focal point to communicate and resolve issues with other departments * To meet with relevant manages to ensure effective communication for the smooth running of Contracts. * Work with and collaborate with Contract Planners and Call Bank to provide effective communication and provide excellent customer service * To communicate and check engineers work from the previous day to ensure all jobs are closed down * Updating Client Portal as and when required. Accountabilities: * Prioritisation and time management of own work. * Identifies areas for improvements and creates solutions and directive to resolve. * Fully understands the processes for all Contracts KPI’s * Manages and responds efficiently to Clients queries via email or telephone. Education and/or Work Experience Requirements: - GCSEs (or equivalent) to include English and Maths (would be an advantage). - Computer literacy, knowledge of MS applications (Word, Excel, Powerpoint and Outlook). - Planning and Organising - Business Awareness - Communication - Client Focus - Team Player - Initative - Flexibility - Ownership