Account Manager - Soft Services

My client is recruiting for an Account Manager who will be responsible for the management of all aspects of Soft Services facilities management activities across Scotland on a major FM services contract. The role is an exceptional opportunity for a forward-thinking, creative and enthusiastic individual with a desire to deliver outstanding customer service. It is essential that the candidate has a background in operational contract cleaning, with at least 5 years' industry experience in a management position. This role will be held in Glasgow, with travel required. DUTIES WILL INCLUDE Co-ordination of the in-house soft services resource and supply chain partners. Budget management, spend control and effective supply chain procurement strategies Change management to deliver contract efficiencies and optimisation where required. Implement new technologies which are emerging in the marketplace which will drive quality improvements Development and maintenance of close working relationships with key stakeholders within the company and customers. Management of the soft services staff in accordance with Company HR policies and procedures to achieve a highly effective and motivated team. Ensure that the team are suitably qualified, trained, and identify/implement additional L&D requirements. Management of supply chain partners, ensuring that they are fully aware of the contract expectations and are delivering the services required in line with the agreed contract KPIs. Implement initiatives which will deliver added value to contracts including use of new technologies, winter planning strategies and waste optimisation Management of the reactive works in accordance with agreed response times and industry best practice. Maintain QHSE and audit procedures to demonstrate a safe and compliant environment is always being maintained including robust management of COSHH data and site procedures. Ensure that appropriate reporting mechanisms are in place for the contract. Be the point of contact for out-of-hours emergencies that require management input. Implement and maintain auditing framework which will demonstrate excellent service and quality standards. Liaise with other contract management staff to ensure a co-ordinated approach is provided across all contract workstreams. THE SUCCESSFUL CANDIDATE A background in operational contract cleaning with at least 5 years' industry experience in a management position - essential IOSH Managing Safely qualification Strong management skills and ability to communicate with a large and varied delivery team. Self-motivated and enthusiastic, with good time management and leadership skills. A flexible attitude to working hours, which will vary with operational requirements. A creative thinker, with the ability to develop a solution as well as analyse the problem. This role will require Disclosure Scotland Clearance and BPSS