Soft Services Regional Manager

DUTIES WILL INCLUDE Technical: Responsibility for leading and motivating responsible teams to ensure strategies and programmes directed towards the effective and efficient delivery of all operational soft services. Maintain staff morale and build and develop the team resource to enhance organisational and individual effectiveness given the demographical profile of the workforce. To ensure effective customer relations and feedback. To carry out site audits in partnership with clients, compile monthly contract update reports thereafter for contract feedback. Management of 'core' soft services contract partners for responsible sites. Regularly compiling and updating building-specific cleaning schedules to ensure contracted specification is not only met but exceeded. Ensuring responsible teams have clear direction on expectations and promote a positive culture and behaviours. Performance management of responsible staff. Ensuring that all responsible employees have the appropriate training to carry out their role. Ensure the latest cleaning technology is implemented, under control, instruction, and supervision where necessary. Ensuring that equipment is safe to use and in good working order. Manage all escalations and performance management arising. Monitoring performance of Cleaning Team by carrying out regular checks of all areas of the building to ensure that cleaning duties have been carried out to a high standard. Lead the team and implement the core structure of instruction and supervision across the portfolio. Time and Attendance System adherence for all staff. Effective recruitment adhering to company policies on security clearance and payroll documentation. Undertake Safety Briefings and Toolbox Talks. Effectively arrange cover and overtime where absences or additional tasks to be carried out. Train new starts on their job requirements. When staff are employed out of their normal work area ensure that they receive a thorough briefing on their responsibilities and tasks by understanding the requirements and working alongside them. Induct new starts and obtain new start paperwork for Payroll and Human Resources. Provide an H&S induction for all new staff and ensuring the appropriate paperwork is signed off. Regular 'scheduled' attendance at client FM meetings. Health & Safety: Ensuring adherence to Health & Safety Policy and Procedures always Helping create a positive safety culture across the team Support and advise staff on-site H&S issues, Ensure Health and Safety manuals and COSHH record-keeping is maintained, Ensuring the compiling and completion of risk assessments and method statements where appropriate Reporting all incidents/accidents promptly and taking corrective action where required THE SUCCESSFUL CANDIDATE Experienced leader with strong knowledge of soft service deliverables. Previous experience of managing soft services teams and various soft services contract partners and suppliers. Experience and strong knowledge relating to the use of cleaning equipment, and cleaning chemicals and substances (COSHH). Knowledge of waste management beneficial, but not desirable, a hunger to learn and develop in this area however is. Previous Management and Supervisory experience, having monitored and checked the work of other staff and provided training or guidance to new staff. Experience in client management. IT literate with knowledge of Microsoft applications and other information management systems. Experience in compiling building-specific cleaning schedules for responsible teams, and training others. Experience of completing site audits. ADDITIONAL INFORMATION Hours and Environment This position will be based in Edinburgh Core working hours for this position are from 08:00 to 16:00, Monday to Friday, however, flexibility will be expected regarding hours of work to suit the needs of the business and team