Lead Parts Advisor

Outline of the Role In addition to the technical competencies of a Parts Advisor, the Lead Parts Person will learn the role of the Parts Supervisor and deputise for them in their absence. In order to do this additional training will be provided. Special ad-hoc project work will be allocated in order to gain additional experience and increase expertise. There will be a clearly defined pathway for career development. Key Objectives * Be able to deputise for Parts Supervisor in their absence. * Fulfil activities in line with the Parts Advisor role. * Be prepared to learn new skills and competencies. * Assist the Company to meet its targets whilst ensuring high levels of customer satisfaction. Key Activities * Answer all incoming both internal and external telephone calls and take ownership. * Deal promptly with customer orders received over the trade counter or via post, telephone or sales staff. * Be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods. * Nurture customer business covering all product ranges to achieve individual and depot profit targets, and to participate and maximise all marketing and promotional offers to achieve desired results. * Be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company. * Strictly adhere to company credit control procedures. * Complete all required administration accurately, effectively and on time. * Order store parts and monitor stock levels. * Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements. * Keep price lists up to date. * Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct. * Operate a fork lift truck in a safe and responsible manner. * Present a professional image at all times. * Carry out all work practices in line with the Company Health and Safety Policy. * Meet and exceed customer expectations whilst maintaining profitability. * Contribute to overall success of Greenshields JCB Limited through teamwork and good communication within the Company. * Maintain high standard of cleanliness and housekeeping. Skills * Minimum 5 Years Parts Advisor experience. * Technical competencies of a Parts person. * Knowledge of Greenshields JCB systems and processes. * Ability to work in a pressurised environment with multiple demands. * Qualified to drive a forklift truck. * Good interpersonal skills. * Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel. * Team worker. * Customer focussed