Customer Service Coordinator

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships). With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK. We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders. Our Story: Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process. The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status. In a Nutshell: As our Customer Service Coordinator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey. What we would like from you: Key Responsibilities - Keep purchaser's plot file information up to date. Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate. Record receipt of all purchaser's correspondence and respond within 24 hours. Record receipt of all purchaser's telephone calls and return a courtesy call on the same day. Issue instructions to Sub-contractors. Monitor and update NHBC claims if appropriate. Assist cost monitoring. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period. Record dates of customer visits and log all defects identified. Carry out all necessary calls in relation to the customer journey. Keep data system up to date at all times. Carry out general administrative duties. Work directly with Customer Service Manager to assist management of large scale works. Review, as appropriate, materials required and raise orders as appropriate. Produce accurate and timely job sheets for sub-contractors. Chase sub-contractors as appropriate to ensure target dates are met. Issue contra charge notifications to sub-contractors. Competencies - 5 GCSE's or equivalent including Maths & English Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Good planning and organisations skills Problem solving and decision making skills A polite, tactful and assertive attitude Patience and calmness under pressure Excellent communications skills Good team working skills Behave in line with our values A commitment to work as required to meet the needs of the businessDesirable: NVQ levels 3 & 4 in customer services Experience working for a residential house builder ideally within the customer facing environment Good understanding of building regulations and legal obligations. The Good Stuff: Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us. Some of our key benefits include… Competitive salary and package 28 days holiday plus the option to buy or sell up to 5 days Private Healthcare Sharesave scheme Support with a professional membership Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help