Helpdesk Planner

Helpdesk Planner Novus Property Solutions are a dynamic, award winning property maintenance, refurbishment and new build specialist with more than 1,000 staff in 26 Locations across the UK providing a combination of local knowledge and national strength. We are a Social and Environmentally responsible family run business with a rich 121-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. As a result of our success we are seeking an enthusiastic Helpdesk Planner to join our busy team at our Bathgate office. Benefits * 24 days holidays & BH * Pension * Discounted Healthcare Scheme Main Responsibilities – Helpdesk Planner * Using the latest company I.T systems to provide a Helpdesk support service * Telephone enquiries * Input orders on to company data base * Keep a diary of requested/allocated work * Liaise between, Clients, Managers and Operatives * Check jobs are carried out correctly and on time * Monitor active dashboard and interactive planner at all times * Schedule all work onto PDA’s using the correct job lengths and within specified timescales * Scheduling work to contractors * Logging and following up of emergency call out orders * Chase orders that are awaiting materials with the Contracts Manager/Quality manager/Contractors * Rescheduling of follow-on orders and updating the clients * Monitoring/acknowledging/reschedule rejected works from subcontractor * Applying for work extension with the client * Updating Impact with relevant notes * Liaising with Contracts Manager regarding orders nearing completion target * Monitoring orders to ensure completion within specified target * Deal with internal and external communications and record and/or report information as necessary * Ensure all necessary contract data, documentation and reports are accurate and produced on time Key skills * Confident IT skills, proficient in the use of MS Office * Previous helpdesk planning experience essential * Excellent communication skills both written and verbal * Must be an excellent organiser with proven time management skills Successful candidates can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and was the Construction News Awards Winner of Employer of the Year. Applications are welcomed from all as we are a registered Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance. Strictly no agencies