Repairs Operations Manager

Spencer Clarke Group are currently recruiting for a Repairs Operations Manager to work in the Camden area. A local authority based in Camden haver a fantastic opportunity for a Repairs Operations Manager to join their team. Role Purpose: Accountable to the Head of Repairs and Operations, you will be commercially and operationally responsible for managing the work of the external contract on major works and repairs for the Councils property portfolio. Management of a team to ensure that delivery of routine day to day, complex repairs and other remedial works required to major works and repairs is optimised through effective inspection processes and application of building pathology against defined targets and standards whilst exercising effective budget management of current £7m budget for service. Example outcomes or objectives that this role will deliver: Management and co-ordination of major repairs to void properties and their efficient delivery in accordance with allocated resources and within timescales through the management of a team working in partnership with contractors and other teams within Property Management. To develop the partnership with the appointed contractor and establish new ways of working in line with RFT from first principles. This process involves staff, the contractor and residents. Co-ordination of the responsive building repairs service, working with contractors and consultants to deliver responsive repairs within approved budgets and in accordance with timescales and Council policy. Responsible for the delivery of best value and the design and implementation of service improvements by determining priorities and allocating resources into major works and void to achieve flexibility and full potential Make sure that leaseholder consultation processes are optimised and the information on rechargeable works is precise and facilitate recovery of cost. Responsible for developing and implementing proactive, risk based inspection processes and for ensuring prompt diagnosis and management of effective repairs to ensure right first time delivery. As part of the management team, lead on systems and processes to ensure that works comply with all relevant legislative and regulatory requirements and industry best practice. Develop and monitor rigorous quality assurance measures in order to optimise delivery of works to customers, maximise standards and measure and monitor performance. Take responsibility for facilitating effective co-operation between relevant stakeholders/partners, share information willingly, appropriately and work with others to improve integration and efficiency. Ensure a strong customer focus to achieve high levels of service delivery and overall satisfaction, understanding customers’ aspirations and using customer feedback to raise performance standards and contribute to the achievement of corporate strategic objectives. Lead on resident engagement and involvement initiatives for works involving inspection and repairs programmes in accordance with best practice to achieve consistency and deliver increasing resident satisfaction, achieve corporate performance targets and contribute to the achievement of corporate strategic objectives. People Management Responsibilities: Line management of the Major Works team consisting of team surveyors and support staff. Point of escalation for all operational enquires across the team and other repairs and operations employees. Relationships: Provide support and guidance to housing management teams when technically challenging situations occur. Work in partnership with other repairs management teams to deliver an efficient repairs service borough wide. Ensure that customer feedback is used to improve performance and integrate delivery with service users’ expectations, and that business intelligence underpins the business strategy. · Establish supportive and effective relationships with supervisory teams, trades staff, back office staff and new tenants. Work Environment: Major repairs is a high volume, fast moving environment and can involve high pressure on a regular basis. Flexibility, adaptability and the need to make decisions quickly is vital as priorities frequently change and information is updated in real time. You will be expected to visit properties on a frequent basis either pre, during or post completion. Our service to our residents operates over extended weekday working hours, typically 8 AM to 6 PM Monday to Friday and 8 AM to 1 PM Saturdays. You will be required to work flexibly to manage and support service delivery between these hours, this may include changes to working times / patterns in order to deliver an effective service. Technical Knowledge and Experience: Extensive experience in delivering major repairs service for social housing. Extensive knowledge and understanding of repairs techniques Knowledge of key developments in building and environmental design, specification and maintenance including sustainability, building regulations and design standards and guidance Knowledge and understanding of pre- and post- inspection processes, building pathology and repairs techniques Up to date understanding of health and safety responsibilities in relation to construction and Construction (Design and Management) regulations Knowledge and understanding of key developments and contract issues in construction industry best practice, including partnering and framework agreements Knowledge and understanding of the principles of Best Value, Value Management/Value Engineering techniques and their application to maintenance procurement and management · Knowledge of construction and maintenance contract and property law Knowledge of current housing and social policy issues and legislation Understanding of needs of customers in the void management process Evidence of commercial acumen to manage the service within budget. Ability to project-manage complex programmes of work. Good budget and financial management experience If your interested in the role and would like to apply please email your up to date CV to or call Chris on (phone number removed)