Resident Liaison Officer

Title: Resident Liaison Officer Location: Loughton *Applications close on ­­­26th August 2020 For You. For everyone. Kier Housing Maintenance provides services across both the public and private sector, focusing in particular on the local authority, housing association and private rented sectors. We work in the Housing repairs and maintenance sector, Voids, planned works, project work (including non-housing) and fire safety. Kier Housing maintenance have an excellent opportunity for a Resident Liaison Officer to join our team Some of your will be responsibilities: Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders Assist in delivering excellent customer service Meet any operational targets that are set to deliver an effective and efficient service to the client. Ensure that all supporting documentation is completed accurately and in good time. Work closely with the Contract Manager to ensure all deliverables are on target and monitored closely. To be responsible for auditing and collating accurate data, producing high quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance.What are we looking for?: Experience of working in a similar role Knowledge of contract responsibilities and requirements Excellent customer service skills and ability to empathise with the customer Able to influence people through clear, concise communication skills in both verbal and written format. Compliance qualifications desirable. Understands relevant legislation and compliance issuesIn reward for your hard work, we offer a competitive salary and market leading benefits package including Free Life Assurance Access to our valuable pension scheme Matched up to 7.5% Kier Retirement Savings Plan Generous annual leave allowance Options to participate in Cycle2Work and Payroll Giving schemes Two employee Share Scheme options Employee Assistance Programme Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers Plus many more benefits geared to your wellbeing.Apply today! It's worth remembering that we'll undertake the relevant/standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks. Make the journey. Leave a legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. Kier is an inclusive employer. Let's shape your world together. * Please note interviews make take place before the closing date